Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Amplifying Your Digital Presence, Driving Business Growth
Amplifying Your Digital Presence, Driving Business Growth
Insignal Media, a Somerset-based digital marketing agency, excels in custom Wix design, SEO, Google/Meta Ads, and social media marketing. With 8+ years' experience, 250+ projects, and a focus on brand growth, we offer tailored strategies for effective digital transformation...
Welcome to ubunzo! We offer a holistic suite of services that covers the full spectrum of digital design. Our passion lies in transforming your vision into impactful visual narratives that engage, inspire, and endure...
Work with the agency backed by 10+ Years, 100+ 5-Star Reviews & 50+ Marketing Experts
Work with the agency backed by 10+ Years, 100+ 5-Star Reviews & 50+ Marketing Experts
Over 10 years of experience. 50+ experts, 100+ 5-star Google reviews. Brands like Volvo and KPMG trust us to grow across borders with multilingual marketing that works. We can help your business do the same. Ready to scale? Let's talk...
Let's Make Google Work For You. Generating and Celebrating Marketing Conversions...SKOL!
Let's Make Google Work For You. Generating and Celebrating Marketing Conversions...SKOL!
When it comes to marketing, scoring points is good, but winning the game is everything. Join forces with the skilled team of Skol Marketing. We will guide you in making the right moves to outshine your competition...
SaaSify Labs is a team of tech enthusiasts dedicated to driving growth through innovative solutions. We excel at helping businesses flourish in the digital era, combining expertise, creativity, and a customer-focused approach to turn ideas into reality. Our mission is to unleash our clients' full potential...
We aspire to bridge the gap between business and audience.
We aspire to bridge the gap between business and audience.
CS Soft Solution combines expert resources, a passion for innovation, cutting-edge app development technologies, and finely-tuned business processes to bring our clients most challenging business visions into fruition with minimal effort and maximum efficiency...
Comfygen Technologies, founded in 2019, is a top mobile app development company based in India. Leveraging cutting-edge technologies like IoT, AI, Blockchain, and AR/VR, Comfygen creates customized, scalable apps for diverse industries...
Monarch delivers essential foundational support and continual assistance essential for your success trajectory. By combining continuous web development, SEO enhancements, strategic email marketing, and comprehensive guidance, we provide a dependable, all-encompassing solution tailored to drive enduring growth...
RiseServ provides unique and custom software solutions as web-applications, mobile applications, web-portals for medium and small businesses in US, Canada and Europe. Se stand with US small businesses of all industries, helping them recover from the pandemic and rise their sales to levels higher than ever...
Innovative and intelligent technology solutions and services
Innovative and intelligent technology solutions and services
If we break down the essence of Luminoguru, it is made up of two words: 'Lumino' meaning 'Light' and 'Guru' meaning 'Teacher'. In the realm of work, light symbolizes clarity and inspiration. Like a guiding beacon, it lightens up ideas, nurtures creativity, and transforms the workspace into a realm where...
Optionsx is the leading web design agency in the UK, specializing in creating stunning, high-performance websites tailored to drive business growth. With a focus on innovation, user experience, and cutting-edge design, we deliver responsive websites that enhance brand visibility and engagement...
Butterfly Prime Solutions is a versatile web design and software agency with expertise across various industries. From simple to complex websites, we tailor our designs professionally and accompany you throughout your online journey, offering full services including online branding, digital marketing, and...
Kaizen Apps specializes in innovative application development, offering personalized consultations to turn your ideas into impactful digital solutions. Start your project with our expert guidance today...
At Totem, we specialize in turning your visionary ideas into powerful digital products. Our expert team walks with you through every step, from defining and designing your concept to launching a market-ready product...
VerifiedVerified by the DesignRush team for authenticity and credibility.
Trusted Shopify and Odoo ERP Solution Provider!
Trusted Shopify and Odoo ERP Solution Provider!
Uncanny Consulting Services LLP is a global eCommerce and ERP partner delivering scalable Shopify, Magento, Odoo, cloud, app, and digital growth solutions...
YouDigiLab is a Web Design Company, where digital innovation meets stunning design. We specialize in crafting customized, responsive websites that captivate and convert...
Geel Tech is a leading IT services provider in Web Apps & Multi-Platform Mobile App Development since 2010. Geel tech is a creative agency built with one purpose: to help you define your brand. We offer impeccable service combining a nice and user-friendly design with quality programming...
Busy Building Solutions, Buzzing through the Future. Lets Build Your Vision!
Busy Building Solutions, Buzzing through the Future. Lets Build Your Vision!
At Beejern, we discussed the argument about how technology is good in a changing world. As your software development partner, we offer you best-of breed ideas and flawless solutions that match your business...
Vareweb is a Dallas-based web design, digital marketing and GoHighLevel automation agency helping businesses build stronger digital experiences, improve visibility and convert more leads...
Top UI/UX Design, Branding & Innovation Agency with Full-Stack Engineering & AI Consulting
Top UI/UX Design, Branding & Innovation Agency with Full-Stack Engineering & AI Consulting
Sparklin builds AI-powered platforms, products, and brands that scale. We combine design, UI/UX, marketing, strategy, and full-stack engineering to help B2B companies, Fortune 500s, fashion & food eCommerce platforms, and government teams grow. Our clients include Airmeet, Paytm, Chaayos, Delhi Ministry, MSDF...
eMac Media is a South Florida-based digital marketing and SEO agency with 12+ years of experience helping brands dominate search and now, AI-generated answers. We specialize in Managed SEO, AEO/GEO AI Visibility, Link Building, Digital PR, Local SEO, Technical Audits, Web Design, and CRM Automation...
IT Craft has been building software since 2001, delivering reliable, scalable solutions for startups, SMBs, and enterprises. Our team handles everything from discovery and architecture to deployment and maintenance...
Salesforce, Hubspot, GoHighLevel, Web and Mobile App Development Services
Salesforce, Hubspot, GoHighLevel, Web and Mobile App Development Services
Dean Infotech provides end-to-end, best and customised Salesforce and Hubspot CRM Development, Software Development, Website Designing & Development, and Mobile Apps Development. With a team of 100+ skilled professionals including developers, designers, and consultants possesses a deep understanding of the...
Vrinsoft is the most promising IT solution providing company, based in India which is a one-stop shop for all your business needs. We are a Microsoft certified IT company, which besides rendering professional and comprehensive business solutions also cater a range of services in mobile technologies...
Build Faster & Smarter with Our AI-Driven Development
Build Faster & Smarter with Our AI-Driven Development
AI-first software development for startups, enterprises, and Fortune 500 clients. WebClues Infotech is a CMMI Level 5 certified company with 230+ engineers across India, USA, and UAE. Since 2014, we've shipped 950+ AI, web, and mobile projects across healthcare, finance, and e-commerce...
We're JetRuby — AI-native, award-winning, and ISO-certified agency that's been shipping software since 2010. Our 250+ engineers turn bold ideas into production-ready products, starting from budgets of $50,000 and scaling all the way to enterprise roll-outs...
Networking Bizz Digital is a Pasadena/Arcadia, Californiabased full-service digital marketing agency serving small businesses. Since 2016, the firm has specialized in web design, local SEO, PPC management, social media marketing, and online reputation managementall delivered affordably with transparent...
SoloWay - your sustainable digital transformation companion!
SoloWay - your sustainable digital transformation companion!
Custom Software Development. SoloWay Technologies is an international technology company focused on digital business transformation, solving global challenges, and bringing big ideas to life...
Enterprise-class Web systems & apps as well as top-notch outsourcing services
Enterprise-class Web systems & apps as well as top-notch outsourcing services
AI Automation & Hyperautomation experts for iGaming. With over 20 years of experience in building complex software systems, our team helps B2B and B2C iGaming companies achieve next-level efficiency through AI-driven innovation, workflow automation, and business process automation (BPA)...
Driving Digital Success with Innovative Strategy and Web Solutions
Driving Digital Success with Innovative Strategy and Web Solutions
Urban Insight is the leading digital agency in Los Angeles, specializing in digital strategy, website design, development, and support. With a focus on project leadership, thoughtful design, and technical best practices, we create award-winning websites that drive success. Our proven track record and...
Softude is a top AI agent development company in the USA, delivering intelligent AI systems and enterprise software solutions to businesses globally. CMMI Level 5 appraised. 20 plus years of experience...
PM Solutions specializes in advertising and content marketing for social media, websites, print, radio, billboards and blogposts. The focus is on brand promotion, SEO, increasing visibility, digital advertising and increasing target engagement...
Making Marketing more Intelligent and Brands more Human!
Making Marketing more Intelligent and Brands more Human!
Welcome to the wild, wacky world of iOTA - where creativity knows no bounds and boring is BANNED!
We Cook Raw Campaigns Til Perfection!
iOTA Infotech Private Limited is an Award Winning Creative Agency running its operations in India since 2017...
At IDEA MARKETING, we're not just a company, we're your digital architects and your partners in success. Based in Vancouver, we specialize in crafting exceptional web design and SEO solutions that elevate your online presence and help your business thrive in the digital world...
Page.One is a full-service Amazon agency focusing on conversion rate optimization and intelligent advertising to drive brand growth. Whether you need to update your images accross your catalog or a full team to manage your brand getting to the next level...we are here to help...
Krishang Technolab build custom teams to help agencies and businesses to scale their Web design, Mobile apps, Digital Marketing solutions. We maintain all possible high-quality standards at Krishang Technolab We offer a wide range of services for our customers like HubSpot development, Mobile app development...
Alpine elevates the performance of your Wordpress website by thoroughly understanding your business, industry and customers' behavior on the web. Backed by 15 years of experience in Web Design, WordPress and e-commerce, Alpine has the know how to elevate you online...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
-Pvt-Ltd-logo-listing-webp.webp){kind=logo}
Proposals