Best Illinois Customer Support Services

8 Companies - Rankings updated: April 01, 2026

DesignRush evaluates each agency using expert assessment and client feedback to inform your choices. Some featured agencies have paid placements.

United States × Illinois ×

Hugo
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms [... see all Hugo reviews ]
Top Services:
Customer Support
Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Clients and Projects
View Full Portfolio
Outsourced Customer Support Project for Beauty Company How Hugo Helped Topicals Redefine Skincare
Outsourced Customer Support Project for Wellness & Fitness Company How Hugo Helped Sakara Transform Health
Outsourced Customer Support Project Transforming Customer Service in the Home Furnishings Industry
Back Office Outsourcing Project for Education Company How Hugo Helped Outschool Handle Growth
BPO Project for AI Company How Hugo Helped Confront Inclusion Gaps
Back Office Outsourcing Project for Home & Garden Company How Hugo Helped Yardzen Reimagine Landscapes
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Comprehensive analysis done by DesignRush Agency Experts.
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
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Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
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Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
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Reviews verified by DesignRush and sourced from the agency's profile
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Visit Website View Profile
4.8 4.8 (8)
5.0 5.0 (9)
MCVO Talent Outsourcing
MCVO Talent Resource Services
Philippines Outsourcing Company with sales office in Chicago that provides talented staff to small businesses in the US. [... see all MCVO Talent Outsourcing reviews ]
Location
Chicago, Illinois
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
MCVO Talent Outsourcing Services
Branding
Print Design
Logo Design
Web Design
Video Production
Graphic Design
PPC
Digital Marketing
SEO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MCVO Talent Outsourcing Reviews & Testimonials
Tim Whaley CEO and Founder at WA Photographic Artists
5.0★
Customer Support Review from Tim Whaley
We have been super impressed with both the quality of the work produced and the overall service experience.
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Dr. Sandi Webster Undisclosed at Undisclosed
5.0★
Customer Support Review from Dr. Sandi Webster
MCVO’s team is amazing. They turned around my bookkeeping that would have taken me weeks into hours. They are courteous, accurate and fast.
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Adam Fried CEO and Founder at Simply Color Lab
5.0★
Customer Support Review from Adam Fried
MCVO Talent Outsourcing Services has saved us thousands of dollars using their services. We have used them for customer service, digital work, and SEO work. Very good quality staff and follow through.
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Reviews verified by DesignRush and sourced from the agency's profile
Simply Color Lab
Spin Car
Tuxedo Avenue
TWA Photographic Artist
Zookbinders
Elite Entertainment
Kennedy Blue
USA Bridal
Wilson Sarkis
Data sourced from the agency's DesignRush profile
View Profile
4.8 4.8 (7)
5.0 5.0 (1)
Offshore India Data Entry
Offshore Data Entry Service: Precision, Speed and Security
Top Offshore BPO company [... see all Offshore India Data Entry reviews ]
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Offshore India Data Entry Services
BPO
Call Centers
Accounting
Customer Support
Market Research
Web Design
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Clients and Projects
View Full Portfolio
Back Office Outsourcing Project Managing High-Volume Seasons: Supporting Clients During Peak Demand
Call Centers Project 24/7 Support: Our Commitment to Ensuring Client Availability
BPO Project Cost Reduction Strategies: How We Help Clients Save on Operational Expenses
Medical Billing Project Crisis Management: Our Role in Supporting Clients During Challenging Times
View Full Portfolio
Comprehensive analysis done by DesignRush Agency Experts.
Offshore India Data Entry Reviews & Testimonials
Lisa Rozario Marketing Manager at D.E Exports LLC
5.0★
Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
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Reviews verified by DesignRush and sourced from the agency's profile
allianze bpo
nexgen
india data entry
Data sourced from the agency's DesignRush profile
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4.3 4.3 (1)
Hit Rate Solutions
Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center! [... view Hit Rate Solutions profile ]
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
Under $1,000
Hit Rate Solutions Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hit Rate Solutions Reviews & Testimonials
ALIMINA REYES HERNANDEZ Review from Google
5.0★
ALIMINA REYES HERNANDEZ's Review Sourced from Google
We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.
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Au-Niq Vybze Review from Google
5.0★
Au-Niq Vybze's Review Sourced from Google
I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.
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Ms RobynHood Review from Google
1.0★
Ms RobynHood's Review Sourced from Google
They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.
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Reviews verified by DesignRush and sourced from the agency's profile
Mark Medeiros
David Tillman
Sandy Zell
Data sourced from the agency's DesignRush profile
View Profile
3.0 3.0 (4)
iCareBilling
Revolutionize Your Healthcare Practice.
iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software. [... view ICareBilling profile ]
Location
Chicago, Illinois
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
iCareBilling Services
BPO
Web Design
WordPress Website Design
Managed Services
IT Services
Staff Augmentation
Business Consulting
Call Centers
Accounting
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
iCareBilling Reviews & Testimonials
Jose Vega Review from Google
5.0★
Jose Vega's Review Sourced from Google
I have been using iCare for years. The owner is involved in the day-to-day operations and is extremely responsive to our requests and has never failed to meet a deadline. I can't say that about many other companies. VERY RELIABLE and the customer service is fast. Very professional. I truly recommend them.
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Donna Anderson Review from Google
5.0★
Donna Anderson's Review Sourced from Google
ICAREBILLING is a wonderful service! They truly live up to their name. They have helped me so much with my practice. I highly recommend them!!
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Oleta Schranz Review from Google
5.0★
Oleta Schranz's Review Sourced from Google
Excellent and prompt service. They have great attention to detail and work hard to provide the best for their customers.
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Reviews verified by DesignRush and sourced from the agency's profile
Arthritis Care Medical Group
Midwest Care Center
Northeast Wisconsin Behavioral Health
Reliable Health Services
Sleepologie Health and Wellness Center
Data sourced from the agency's DesignRush profile
View Profile
5.0 5.0 (6)
Signius Communications
Cell Center Services You Can Count On
Signius Communications has 12 locations across the United States, providing expert call center solutions. [... view Signius Communications profile ]
Location
Chicago, Illinois
Number of Employees
Under 49
Signius Communications Services
Call Centers
Phone Answering Services
Digital Marketing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Finance Industry
Retail Industry
Corporate Services Industry
Data sourced from the agency's DesignRush profile
View Profile
Profusion Systems
Turning Ideas Into Apps | Your Vision, Our Innovation
Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a [... view Profusion Systems profile ]
Location
Downers Grove, Illinois
Number of Employees
Under 49
Average Hourly Rate
$35/hr
Minimal Budget
$10,000 - $25,000
Profusion Systems Services
Software Development
Cloud Consulting
Mobile App Development
Web Development
Software Testing
DevOps Consulting
BPO
Customer Support
eCommerce Development
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Profusion Systems Reviews & Testimonials
Chirag Shah Review from Google
5.0★
Chirag Shah's Review Sourced from Google
Working here has been a really positive experience for me. I’ve got the chance to learn new things, take ownership of my work, and collaborate with some genuinely supportive colleagues. The environment is professional yet friendly, and I feel like my ideas are valued. Of course, like any company there are challenges, but overall it has helped me grow both personally and professionally.
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Ajay Nagwan Review from Google
5.0★
Ajay Nagwan's Review Sourced from Google
I am currently working at Profusion, and it's been a great experience so far. The work environment is positive and collaborative, and I’ve had the opportunity to learn and grow professionally. The team is supportive, and my manager/boss is always approachable and encouraging, which makes a big difference. I also appreciate the company’s focus on quality, innovation, and continuous improvement. It’s a great place to build a strong career in the IT industry.
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SUTHAR JIGAR Review from Google
5.0★
SUTHAR JIGAR's Review Sourced from Google
Profusion Systems is a great place to work with a positive and collaborative environment.The company provides excellent learning opportunities and supports career growth.and work-life balance is well maintained.
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Reviews verified by DesignRush and sourced from the agency's profile
Fintech Industry
Not for profit Industry
Food Industry
Data sourced from the agency's DesignRush profile
View Profile
5.0 5.0 (4)
Ruteappz
Equipped For Every Good Work.
Ruteappz is an IT consulting and software development company dedicated to creating and transforming products, services, and enterprises. Our goal is to drive business growth both today and in the future by leveraging innovative solutions and cutting-edge technology. [... view Ruteappz profile ]
Location
Chicago, Illinois
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Ruteappz Services
Web Design
eCommerce Development
Web Development
WordPress Website Design
Digital Marketing
SEO
Mobile App Development
IT Services
Software Development
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trek Bicycle Corporation
Godugo
Paramount
TT Travel
GMATT
Ride On
Data sourced from the agency's DesignRush profile
View Profile

Related Services in Illinois

Outsourced Customer Support Companies in Illinois

Chicago

About The Author and Expert Reviewer

Bojana Trajcheva

Senior Content Editor

bojana@designrush.com

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Andrija Savić

Director of Client Relationships

andrija@designrush.com

Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.

Latest Trends Related to Outsourced Customer Support

Outsourced Customer Support

Best Illinois Customer Support Services

World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

Hugo Services

Clients and Projects

Hugo Reviews & Testimonials

B2B Review from Greg Digneo

BPO Review from Nimmit Shah

Customer Support Review from Jambu Subramanian

MCVO Talent Resource Services

MCVO Talent Outsourcing Services

MCVO Talent Outsourcing Reviews & Testimonials

Customer Support Review from Tim Whaley

Customer Support Review from Dr. Sandi Webster

Customer Support Review from Adam Fried

Offshore Data Entry Service: Precision, Speed and Security

Offshore India Data Entry Services

Clients and Projects

Offshore India Data Entry Reviews & Testimonials

Document Digitization Review from Lisa Rozario

Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

Hit Rate Solutions Services

Hit Rate Solutions Reviews & Testimonials

Revolutionize Your Healthcare Practice.

iCareBilling Services

iCareBilling Reviews & Testimonials

Cell Center Services You Can Count On

Signius Communications Services

Turning Ideas Into Apps | Your Vision, Our Innovation

Profusion Systems Services

Profusion Systems Reviews & Testimonials

Equipped For Every Good Work.

Ruteappz Services

Related Services in Illinois

Outsourced Customer Support Companies in Illinois

About The Author and Expert Reviewer

Latest Trends Related to Outsourced Customer Support