Are you looking for a reliable back-office outsourcing service provider to streamline business processes and reduce errors? We evaluated the leading back-office companies, their successful case studies, client testimonials, extensive portfolios, pricing, and recognitions to create this comprehensive listing. You can filter our listing by location, budget, or company size, to find the best company for your needs.
We also assessed client reviews, proven project success rates, industry awards, and the reputation of over 250 companies to create a list of the top 10 back-office outsourcing services. Explore their service offerings, areas of specialization, and detailed project summaries to find the ideal partner to streamline your operations.
The Number 1 Back Office Outsourcing Service as Selected by DesignRush Is...
BackOffice Pro
- Best for: Overall
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2002
- Size: 100-249
- Location: Princeton, NJ
BackOffice Pro is the leader in global process outsourcing, enabling businesses to escalate their growth. It handles non-essential parts of operations, allowing businesses to focus on their core competencies. Its back-office outsourcing services have successfully bolstered companies in achieving a competitive edge in the market through its data management, engineering services, creative design, audio, video, image editing, animation, research, analytics, and transcription services. With a team of 3,500+ employees, BackOffice Pro has served over 18,400 clients and has made itself the premier choice as a back-office outsourcing partner.
BackOffice Pro Sucess Story
- Challenge: A US-based online furniture store was struggling with an inefficient website. It had unorganized product information, missing product images, and inaccurate product descriptions which hindered optimal customer experience.
- Solution: BackOffice Pro assigned a dedicated team of eCommerce data entry experts to collect product images and descriptions from various sources provided by the furniture store. The team uploaded and tagged images, ensuring they matched the correct products.
- Results: By ensuring accurate data entry, the collaboration led to a seamless user experience and helped the furniture store achieve a significant 50% cost saving on operational expenses.
Check Out BackOffice Pro Agency Profile
IQ BackOffice
- Best for: Finance and accounting
- Average hourly rate: $20
- Minimum budget: $10,000-$25,000
- Founded: 2002
- Size: 500-999
- Location: El Segundo, CL
- Notable clients: CalgonCarbon, BirchBox, Extreme Networks, Veeco, American Golf
With over two decades of experience, IQ BackOffice is a top provider of financial business process outsourcing (BPO) solutions for large and mid-sized enterprises. It specializes in helping companies automate, reengineer, and streamline complex financial processes, such as accounts payable (AP), accounts receivable (AR), and payroll. IQ BackOffice’s extensive experience implementing solutions for clients across various industries has resulted in success stories demonstrating cost savings of 70%.
IQ BackOffice Sucess Story
- Challenge: To boost efficiency, a global software company transferred its accounting processes to an offshore service center. However, this move proved unsuccessful. Challenges continued, such as delays in processing orders, inconsistencies in how data was handled, and a lack of real-time access to financial information. To overcome these hurdles, the company needed a cost-effective solution that could provide 24/7 coverage and global support for its geographically diverse operations.
- Solution: IQ BackOffice revamped the business’ core accounting processes for efficiency and control. Its multi-location team ensured 24/7 global support with foreign language expertise, eliminating communication barriers. Additionally, its team also deployed same-day order processing and real-time financial data access, streamlined operations, and empowered strategic decision-making.
- Results: The collaboration slashed the software company’s annual operational costs by 44%, exceeding $345,000 in savings. Its reengineered processes boosted efficiency and ensured data consistency, empowering a more strategic approach to business management.
Check Out IQ BackOffice Agency Profile
Premier BPO
- Best for: Insurance and revenue cycle management
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2003
- Size: 1000 & Up
- Location: Clarksville, TN
- Notable clients: Dental Office Support, Inc., Gain Capital, The Newberry Group, TechSmith, AMP Smart
Premier BPO is an award-winning back-office outsourcing company with a specialty in catering to businesses that are outsourcing for the first time. It positions itself as a seamless extension of the business, offering a blended workforce and dedicated resources. With its wide range of services, Premiere BPO has the expertise to streamline back-office processes, such as finance, accounting, digital marketing, IT support, purchasing, software development, creative services, human resources (HR), data management, data entry, compliance, research, and fulfillment. Its proven track record of over 20 years has expanded Premier BPO into 5 global service centers, offering access to a skilled and qualified workforce.
Premier BPO Sucess Story
- Challenge: With its growing client base, Dental Office Support, a third-party multi-practice health firm, needed help in scaling its operations and fast-tracking its verification and credentialing process.
- Solution: Premier BPO deployed a dental insurance and revenue cycle management team to evaluate the clinic’s challenges. In its pilot program, the team handled electronic receipt and review of insurance and benefit requests, end-to-end communication with insurance carriers, patient information updates, and accelerated turnaround requests.
- Results: The partnership offered a 45% cost reduction for Dental Office Support. It verified 10,842 patient plans and 14,079 appointments, leading to a boost in traffic and revenue enhancement. With all these processes in place, Premier BPO achieved a 100% turnaround of the key performance indicators (KPI) for the year.
Check Out Premier BPO Agency Profile
MOS
- Best for: Data entry
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2002
- Size: Under 49
- Location: Tulsa, OK
- Notable clients: The Rendon Group, Frontline Selling, Danbury Hospital, Columbia University, Staples
Managed Outsource Solutions (MOS) is a back-office outsourcing company offering bespoke services, such as data entry, processing, transcription, and customer support. MOS’ team of over 100 experts brings deep knowledge across various domains, ensuring they can tailor solutions to specific needs. Its impressive track record of over 1,000 successful projects speaks volumes about the agency’s back-office outsourcing services exceeding expectations. Fostering trust and mutual growth, MOS has built strong partnerships with over 600 clients. Its commitment to innovation includes embracing cutting-edge technologies like RPA, AI, and cloud computing to continually optimize its BPO services.
MOS Sucess Story
- Challenge: A UK-based Christmas card printing company for schools needed a reliable data entry solution for processing scanned order forms. It struggled with accuracy and time constraints for its seasonal project, which occurred between September and December, while it collaborated with the previous outsourcing company.
- Solution: MOS offered a scalable data entry solution that focused on accuracy. Its team conducted trial runs, thoroughly hired and trained staff, and implemented a quality assurance process to reduce errors.
- Results: The school Christmas card company achieved 99% accuracy in data entry, enabling the processing of over 10,000 forms daily. This significant improvement in efficiency directly translated to a 50% increase in collections within just three months. The project’s success fostered an ongoing long-term partnership, demonstrating the value MOS brings to the business.
Auxis
- Best for: Automation
- Average hourly rate: $75
- Minimum budget: $50,000 & Up
- Founded: 1997
- Size: 500-999
- Location: Fort Lauderdale, FL
- Notable clients: Tiger Direct, Aspen Dental, BrandsMart USA, Coveris, DHL
A pioneer in nearshore outsourcing, Auxis was among the first to offer IT and business services from Latin America. Its over two decades of experience deepens its industry knowledge in turnkey back-office outsourcing services, such as finance, accounting, IT, business operations, and digital transformation. Through the years, Auxis’ has expanded its delivery centers and supporting hubs, offering highly skilled talent, cultural alignment, improved capabilities, and operational standardization for long-term value.
Auxis Sucess Story
- Challenge: Tiger Direct, a large retailer struggling with declining sales, aimed to improve operational efficiency. It reached out to Auxis to address its unstructured back-office process, lack of automation, and data inaccuracies.
- Solution: Auxis implemented nearshore outsourcing in Costa Rica. It deployed a central time zone, cultural compatibility, and experienced personnel to the business. The company’s team transitioned multiple back-office functions, including accounts payable, order management, and customer service. It conducted process assessments and implemented improvements, such as automation and standardized workflows.
- Results: TigerDirect achieved significant labor cost savings of 35-40% and an additional 33% through process improvement. The improved operation efficiency also enabled Tiger Direct to invest in technologies and adapt to changing market dynamics.
Check Out Auxis Agency Profile
SourceFit
- Best for: Digital marketing
- Average hourly rate: $7
- Minimum budget: Under $1,000
- Founded: 2006
- Size: 1000 & Up
- Location: Quezon City, Philippines
- Notable clients: P&G, Vodafone, CrimsonLogic, Common, CAPCOM
SourceFit is a leading business process outsourcing company with over a decade of industry experience in providing custom offshore staffing solutions. Its expertise lies in building dedicated teams that seamlessly integrate with the business’ existing workforce, minimizing onboarding time and maximizing efficiency. SourceFit’s core value is rooted in process equity, equipping its partners with the resources, talent, and infrastructure to achieve long-term success.
SourceFit Sucess Story
- Challenge: A Canadian travel company needed to boost website traffic quickly and cost-effectively while revamping its sites to improve search engine optimization (SEO) and digital marketing initiatives.
- Solution: SourceFit provided a dedicated team of SEO and online marketing professionals and integrated it seamlessly into the business operations. This lifted the burden of recruitment, training, HR management, and workspace setup for the travel company. To ensure transparency and ongoing optimization, the back-office outsourcing company also provided regular performance reports to enable progress tracking and informed decision-making.
- Results: The Canadian travel company enjoyed a significant boost in website traffic while simultaneously reducing online marketing costs. SourceFit not only delivered a 70% cost reduction but also leveraged its marketing experience to facilitate a successful expansion.
Check Out SourceFit Agency Profile
Unity Communications
- Best for: Administrative services
- Average hourly rate: $9
- Minimum budget: Inquire
- Founded: 2009
- Size: 500-999
- Location: Gilbert, AZ
- Notable clients: AT&T, Microsoft, Konica Minolta, Amazon, First American
Unity Communications is a leading business process outsourcing provider dedicated to empowering your business success. Its global talent pool of over 800 dedicated agents is adequately trained to drive growth for businesses through superior skill sets in accounting, data entry, IT, call centers, and customer service. It has a remarkable 94% year-on-year (YoY) client retention rate; a testament to its commitment to client satisfaction.
Unity Communications Sucess Story
- Challenge: Due to increased workload and demand, a California-based telecom firm sought a partner that could support its back-office operations.
- Solution: Unity Communications provided a dedicated back-office team of 3 agents and a project manager to take on time-consuming tasks, such as data entry, order processing, and proposal creation. It streamlined communication channels for real-time reporting and deployed KPIs to track performance.
- Results: The collaboration led to a 70% increase in the client's staff productivity within just two months. This significant boost stemmed from the dedicated back-office team taking over time-consuming administrative tasks. With the established KPIs, the project ensured efficient and high-quality service delivery, allowing the telecom to maintain a high level of customer satisfaction.
Check Out Unity Communications Agency Profile
Simply Contact
- Best for: Customer support
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2000
- Size: 250-499
- Location: Dnipro, Ukraine
- Notable clients: Wizz Air, Yves Rocher, METRO Cash and Carry, Bolt, Flyuia
Simply Contact is an outsourcing contact center with the goal of simplifying customer support for businesses of all sizes. It acts as an extension of a business’ in-house team, providing efficient and multilingual omnichannel support across all touchpoints. With five strategically located offices across Ukraine and Poland, Simply Contact has access to a diverse pool of top talent. Its rigorous recruitment process ensures highly skilled and experienced agents who deliver exceptional back-office outsourcing services, such as customer support, consulting, acquisition, and staff augmentation.
Simply Contact Sucess Story
- Challenge: A European payment service company needed efficient back office and client-facing customer support.
- Solution: Simply Contact provided a scalable team that handled back-office tasks, including verifying accounts, opening documents, and prompting for missing information. On the other hand, other agents focused on providing timely and high-quality chat support to customers. The team also adapted very quickly to reduced staffing needs, demonstrating flexibility.
- Results: The collaboration led to a long-term partnership. It improved service quality through video scripts optimization, which reduced errors from 7% to 3% in two months.
Check Out Simply Contact Agency Profile
BBC Global Services
- Best for: Recruitment
- Average hourly rate: $25
- Minimum budget: $1,000-$10,000
- Founded: 2017
- Size: 100-249
- Location: Scotch Plains, NJ
- Notable clients: Choi Ophthalmology, Chalk Gym, Miracle Ear, Advice Media, Hand Free Networks
BBC Global Services is a one-stop shop for back-office outsourcing services, such as marketing, sales, healthcare web development, virtual assistant, administrative support, IT, recruitment, and customer service. With offices and staff strategically located across the United States, India, and the Philippines, BBC Global Services offers round-the-clock support for its partners. This ensures business targets are met and accomplished.
BBC Global Services Sucess Story
- Challenge: Dr. Tony Choi, the owner of Choi Ophthalmology in New York, struggled with managing the clinic due to a lack of qualified and reliable staff. He sought BBC Global Services’ help to find a bilingual virtual assistant to serve his Spanish-speaking clients and take on administrative tasks on behalf of the clinic.
- Solution: BBC Global Services offered recruitment services and screened virtual assistants through its global pool of top-notch talents. After carefully reviewing the candidates, it employed Angelo, a highly motivated, appointment-setting expert with bilingual capabilities that matched the clinic’s needs.
- Results: Through successful recruitment and onboarding, Dr. Choi saw a remarkable 250% increase in patient appointments, jumping from 20 to 50 per week. This translated into more time for Dr. Choi to focus on what mattered most – patient care. Angelo's efficiency and work ethic freed Dr. Choi from administrative burdens, allowing him to dedicate time to strategic planning and practice growth.
Check Out BBC Global Services Agency Profile
TechSpeed
- Best for: Data management
- Average hourly rate: $6
- Minimum budget: $1,000-$10,000
- Founded: 2002
- Size: 100-249
- Location: Portland, OR
- Notable clients: Millennium Systems, Hofstra University, Merrill Lynch, C2 Financial Corporation, WACOM
TechSpeed is a leading provider of back-office outsourcing services. It was established in 2002 and specializes in data processing solutions. The back-office outsourcing company empowers businesses of all sizes to work faster, smarter, and more cost-effectively through a unique blend of US-based project management and global production teams. It boasts a highly credentialed team, with 85% of its agents holding master’s degrees, and 100% possessing a minimum of a high school diploma. TechSpeed leverages cutting-edge AI tools to optimize processes, enhancing efficiency and data accuracy through its services.
BBC Global Services Sucess Story
- Challenge: Millennium Systems, a leading business management software provider, faced inconsistencies in data processing for its Meevo platform due to a lack of standardized operating procedures, subjective decision-making, time-consuming and error-prone data entry, and difficulty extracting information from outdated or non-functional third-party sources.
- Solution: TechSpeed built a skilled data team, created a standard processing format, and implemented ongoing training and quality control. This ensured consistent, accurate data extraction from complex sources for Millennium Systems.
- Results: The project was completed on time, and TechSpeed delivered data with exceptional accuracy. Standardized processing streamlined operations, making it easier to navigate the complexities of various data sources. The team also implemented quality control measures and ongoing training, which significantly enhanced the overall data quality and increased revenue for Millennium Systems.
Check Out TechSpeed Agency Profile
How We Picked the Best Back Office Outsourcing Companies
We use a rigorous selection process that involves a team of experts who carefully curate our directory of back-office outsourcing companies. Our team uses in-depth qualitative criteria to select only the best companies, ensuring that they meet our standards. We picked the best back-office services based on the following standards:
- Verified client feedback: Agency experience, industry reputation, and overall client satisfaction
- Success stories: Scope of work, measurable results, and niche
- Industry awards: Recognition from reputable award-giving bodies
- Team expertise: Back-office providers’ profiles, background, and skill set
- Back-office outsourcing services: Core back-office offerings and niche
For each back-office outsourcing company we feature on the platform, we ensure that they offer:
- Scalable back-office solutions
- Experienced global talent
- Fast turnaround time
- Data security compliance
- Collaborative team
Visit the DesignRush Research Methodology page to learn more about our selection process.
10 Best Back Office Outsourcing Services Compared
| Agency name | Location | Hourly rate | Size | Best for |
| BackOffice Pro | Princeton, NJ | Inquire | 100-249 | Overall |
| IQ BackOffice | El Segundo, CL | $20 | 500-999 | Finance and accounting |
| Premier BPO | Clarksville, TN | Inquire | 1000 & Up | Insurance and revenue cycle management |
| MOS | Tulsa, OK | Inquire | Under 49 | Data entry |
| Auxis | Fort Lauderdale, FL | $75 | 500-999 | Automation |
| SourceFit | Asheville, NC | Inquire | 1000 & Up | Digital marketing |
| Unity Communications | Gilbert, AZ | $9 | 500-999 | Administrative services |
| Simply Contact | Dnipro, Ukraine | Inquire | 250-499 | Customer support |
| BBC Global Services | Scotch Plains, NJ | $25 | 100-249 | Recruitment |
| TechSpeed | Portland, OR | $6 | 100-249 | Data management |
Customer engagement powered by AI
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Our friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and [... view Smith.ai profile ]- Location
- Los Altos, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSmith.ai Services
Data sourced from the agency's DesignRush profileCMIT Solutions Littleton Legal PLLC Indie Law
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms [... see all Hugo reviews ]- Location
- San Francisco, California
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Legally employ anyone, anywhere with one click.
Remofirst was founded in 2021, remote-first since the very beginning. Our mission is to simplify the way companies build remote teams. We believe in people, excellence, and delivery. Our pricing starts at $199/month. [... see all Remofirst reviews ]- Location
- San Francisco, California
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Let us save you time & money.
Dimov Tax offers expert domestic and international tax and financial services, including individual and business tax preparation, cryptocurrency and stock taxation, IRS/state notice resolution, forensic accounting, M&A consulting, property management accounting, CPA letters, and tailored strategies. [... see all Dimov Tax reviews ]- Location
- San Francisco, California
- Number of Employees
- Under 49
- Portfolios Count
- 4 Projects Listed
Your One-Stop Shop for Data Services.
SunTec Data is a leading data services provider and KPO & BPO/BPM company. With 25+ years of experience and 1500+ data professionals, we have established successful partnerships with a diverse range of businesses worldwide, like Honda, PEPSICO, Nielsen, Deloitte, and Expedia. [... see all SunTec Data reviews ]- Location
- Laguna Beach, California
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Scale Your Team. Scale Your Business.
Enshored is the leading outsourcer for start-ups. Were here for the innovators, for the scalers. Were here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We have offices in the Philippines, Portugal, and Malaysia in addition to our California [... see all Enshored reviews ]- Location
- Signal Hill, California
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $15/hr
- Portfolios Count
- 5 Projects Listed
The #1 Customer Service Outsourcing & BPO Company
With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm. [... view HiredSupport profile ]- Location
- Rancho Cucamonga, California
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
- Portfolios Count
- 3 Projects Listed
Powering Insurance Processes
Insurance Support World is a leading global provider of insurance back-office outsourcing solutions. Insurance Support World delivers industry and functional solutions to insurers worldwide. Our team comprises of skillful professionals who bring in deep business insight and extensive insurance domain [... view Insurance Support World profile ]- Location
- Victorville, California
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Build a Team. Build a Future.
ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more. [... see all ALLSTARSIT reviews ]- Location
- San Francisco, California
- Number of Employees
- 1000 & Up
Able Customer Success Managers Ready to Work
Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business. [... view Supportonic_CX profile ]- Location
- Los Angeles, California
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $10,000 - $25,000
Taking You Forward.
The Medicator's stands as a pioneering and premier provider of medical billing and revenue cycle management services catering to individual practices, group practices, and hospitals. [... see all The Medicator's reviews ]- Location
- Davis, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Financial Business Process Outsourcing for Large and Mid-Sized Enterprises
IQ BackOffice is the leading accounting automation provider, offering 99.97% quality and up to 68% savings to companies around the globe. [... view IQ BackOffice profile ]- Location
- El Segundo, California
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
Your Customized Call Center Solution.
HIghPower call center is world renown near shore call center located in the heart of Tijuana minutes from the U.S border. Our team is bilingual, professional, and driven by performance goals. Our Call Center is second to none complete with a corporate structure and professional work environment. [... view Highpower profile ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Strategic Solutions for Businesses & Personal Finance
Our firm offers a wide range of services to our individual and business clients. Because our firm is relatively small, our clients benefit by getting personalized, quality service that is beyond comparison. [... view Fenton & Ross Accountancy Corporation profile ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Solving Mortgage Business Challenges
Consolidated Analytics provides the real estate finance industry with an end-to-end mortgage services platform that delivers value to its customers, from asset-level analyses through enterprise-wide optimization. By harnessing the power of data and technology — and by tapping into the expert insights of our [... view Consolidated Analytics profile ]- Location
- Anaheim, California
- Number of Employees
- Under 49
Streamlining Your Operational Challenges
GlobalityNet helps small and midsize companies reduce costs and thrive through supply chain and operations consultancy or through our outsourcing services. While based in Pasadena, CA, we have teams in the U.S. and globally to help you with your projects. [... view GlobalityNet profile ]- Location
- Pasadena, California
- Number of Employees
- Under 49
Outsourced Accounting Services
VargasAndrews is an international professional services firm specializing in business transformations and turnarounds. Our vision is to become an international market leader in business & digital transformations. We exist to transform businesses and business owner's quality of life. We are motivated and [... view Vargas Andrews profile ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Outsource Your Accounting and HR Departments.
We designed our advanced business and accounting services to better help your business establish a solid foundation for growth. You can customize your service package further by adding payroll, accounting, human resources, tax preparation or any of our other help you might require in addition to business [... view Back Office Support Solutions profile ]- Location
- San Diego, California
- Number of Employees
- Under 49
Your Trusted Outsourcing Firm for an End To End Bookkeeping and Accounting Services
Cube Accounting Solutions bookkeeping firm based in Newport Beach is one of the most preferred outsourced end-to-end bookkeeping service providers. [... view Cube Accounting profile ]- Location
- Newport Beach, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
Exceed Your Expectations!
Cover Operation is a high level and cost-effective insurance BPO solutions. Our unparalleled advantage is to hire 5-8 years' experienced insurance processors from world's top 3 insurance outsourcing vendors to work for you with a much lower price. Our optimized management will boost your productivity and [... view Cover Operation profile ]- Location
- Twentynine Palms, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
Better Outsourcing
Hamedia is comprised of highly trained individuals who are experts in their respective fields. We take great pride in our ability to provide our clients with the best talent available. Whether you need sales professionals, marketing experts, or customer service representatives, we have team members who can [... view Hamedia profile ]- Location
- Irvine, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $10,000 - $25,000
Wondering How To Scale Your Business?
FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to [... view FLINK Business Solutions profile ]- Location
- Santa Ana, California
- Number of Employees
- Under 49
Smart, Scalable Virtual Assistants For Property Management & Customer Support
Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term [... view Switch360 profile ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Complete Enterprise Data Support - Data Entry, eCommerce Product Listing, Web Research, Data Mining,
DataEntryIndia.in is a leading data management and BPO service provider with over 25 years of experience and 850+ full-time data experts. [... view DataEntryIndia.in profile ]- Location
- Laguna Beach, California
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Global BPO Company
Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002. [... view Flatworld Solutions profile ]- Location
- Napa, California
- Number of Employees
- 1000 & Up
Scale Your Business With Quality Outsourced Teams In Back Office Support.
RPM stands out as a comprehensive solution provider, offering bilingual expertise in both English and Spanish, with the flexibility to provide full-time or part-time dedicated resources, fully managed to meet diverse operational needs. Our capabilities span a wide spectrum, encompassing intricate back-office [... view RPM profile ]- Location
- San Jose, California
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Efficient, Customized Services For Healthcare Providers Treating Injured Workers
Medrina Technology Management specializes in workers' compensation billing, collections, lien management, and medical transcription. We streamline revenue cycles, reduce administrative burdens, and ensure compliance, enabling healthcare providers to focus on patient care while we handle billing complexities. [... view Medrina Technology Management Pvt Ltd profile ]- Location
- Los Angeles, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
Digital Outsourcing Agency.
We provide proven and specialized eCommerce professionals to support and grow your business. [... view KDCI Outsourcing profile ]- Location
- Carson, California
- Number of Employees
- 100 - 249
Medical Virtual Assistants
Phoenix Virtual Solutions places dedicated virtual medical assistants with US home health agencies, hospice organizations, and medical practices. Built by healthcare operators with 75+ years of experience. HIPAA-trained, performance-managed, zero-risk replacement. Clients save up to 60% on labor. [... view Phoenix Virtual Solutions profile ]- Location
- Orange County, California
- Number of Employees
- 100 - 249
Innovative Solutions That Power Your Business
Zventus is a global services provider of management consulting, staffing solutions, and outsourcing services that empower organizations to innovate, improve and grow their business. [... view Zventus profile ]- Location
- Los Angeles, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Revenue Cycle Masters
BillingParadise started in 2004 as a small medical billing company with big dreams. We wanted to enable group practices, hospitals, clinics and independent medical practice practices to run a healthcare organization without the pressure of working for a certain bottom-line. [... view BillingParadise profile ]- Location
- Irvine, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Medical Billing Solutions
Medical billing services, MIPS data submissions, audit medical billing, HIPAA security risk analysis, enrollment and credentialing are the core functions of P3Care.com. It is the passion that delivers for us and for the clinicians on a daily basis. [... view P3 Healthcare Solutions profile ]- Location
- Ontario, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Influx is the complete support ops solution for startups and scaleups!
Influx is the global leader in Support as a Service, elastic, pay-as-you-go support teams. Companies like Blenders Eyewear, ClassPass, Biteable and Sendle work with Influx to make their support teams fast, flexible and scalable. [... view Influx profile ]- Location
- West Hollywood, California
- Number of Employees
- 1000 & Up
Why Trust DesignRush
A trusted B2B marketplace connecting businesses with top-tier back-office outsourcing services, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.
Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.
Media Features
As a media platform, our press releases are picked up by 141 media outlets and reach a potential audience of 70 million. Our expertise extends to reputable platforms, such as Forbes, MSN, Yahoo! Finance, CNBC, MarketWatch, and Benzinga, solidifying our presence in the industry.
These achievements underscore our commitment to providing valuable insights and solutions within the digital landscape.
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Back Office Outsourcing Expertise
DesignRush has listed back-office companies with expertise in managing administrative tasks including finance and accounting, bookkeeping, payroll processing, benefits administration, recruitment, onboarding, data entry, document management, customer support, appointment setting, cybersecurity management, and more.
Agency Credibility Indicators
The back-office outsourcing services listed on DesignRush have received awards from reputable industry leaders, including, but not limited to:
- The Global Outsourcing 100 Awards
- Shared Services and Outsourcing Network Impact Awards
- Techserve Alliance Excellence Awards
- AgileOne Best Supplier Excellence Award
These industry awards highlight the back-office companies’ proven capabilities in providing additional support for clients and their administrative tasks.
Back-office outsourcing services have industry-approved certifications such as:
- Global Trust Association Certified Outsourcing Management Professional
- International Association of Outsourcing Professionals (IAOP) Certified Outsourcing Professional (COP)
- BPO Certification Institute Certified Back Office Services Specialist
Backed by industry certifications, these outsourcing companies possess the in-depth knowledge and well-rounded skillsets to deliver best-in-class solutions that boost your business efficiency and customer engagement.
Agencies’ Supported Technologies
Back-office companies have a combination of tools that makes your administrative tasks such as Trello, Jira, Microsoft Teams, Zoom, Slack, Dropbox Business, Google Drive, Microsoft OneDrive, Toggl, and Hubstaff, among others.
Agency Reviews
For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.
Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.
Content Relevance & Accuracy
We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise — ensuring accurate and in-depth information.
Back Office Outsourcing Service Hiring Guide
What are back office outsourcing services?
Back office outsourcing services are non-client-facing administrative or support tasks assigned to third-party organizations. In doing so, a company can focus on core business activities, automate lower-value tasks, increase efficiency, and reduce overhead costs.
While back office outsourcing is often referred to interchangeably with back office business process outsourcing (BPO), there are some differences. Back office outsourcing is an umbrella term referring to any administrative task delegated to outside agencies. On the other hand, back office BPO is where a business outsources a specific back office operational function to an outside agency.
The business process outsourcing market is predicted to reach $390 billion in revenue by the end of 2024, with the U.S. generating the highest revenue at $146.3 billion. It also has a compound annual growth rate of 4.6%, expected to reach a market volume of $490 billion by 2029.
While the back office outsourcing industry continues to expand, the industry faces specific challenges and issues. These include:
- Data security and privacy: With businesses handing over sensitive data, such as financial records and employee information, a back office outsourcing service provider must have stringent security measures to protect against breaches, data theft and leaks, compliance violations, and cyber threats.
- Quality control: Businesses availing back office outsourcing services can experience difficulty monitoring and enforcing quality control measures in employee productivity and output, especially when working with multiple vendors or those in offshore locations.
- Regulatory compliance: Since back office services are often outsourced to another country, navigating different industry regulations, data protection laws, and labor laws can be complex.
- Communication and collaboration: Language barriers, cultural differences, and time zone disparities can result in miscommunication and expensive mistakes. It can also lead to slow action when urgent issues arise.
- Technology integration: Businesses may experience compatibility issues and technical barriers when integrating back office systems, tools, and processes with the company’s existing infrastructure. This can be difficult, particularly when dealing with legacy systems, disparate platforms, and complex IT environments.
- Talent retention and training: Back office companies must continuously recruit, train, upskill, and maintain employee satisfaction to ensure a qualified workforce for their clients.
- Flexibility and adaptability: Back office outsourcing companies must be very flexible to meet their clients' evolving needs and requirements. This includes adapting to changes in technology, business processes, and market conditions.
Here is one case study that demonstrates what back office outsourcing services accomplish. A healthcare billing company was losing revenue to inaccurate claims submitted to insurance agencies. It was also having difficulty tracking outstanding payments and collecting late payments. So, it approached the back office outsourcing company Invensi.
Invensi introduced advanced coding and documentation-checking tools to reduce errors and inaccuracies in filing claims. It also provided a dedicated team that monitored the claim statuses throughout all stages — from filing to claiming and following up.
As a result, the healthcare billing company saw an increase in cash flow by 35%, along with improvements in financial stability, customer satisfaction, and vendor cooperation. It also reduced late payments by 70%, bad debt by 25%, and administrative workload by 75%. Additionally, the company recorded a nearly 100% compliance rate.
What do back office companies do?
Back office outsourcing companies handle various non-core business functions for other businesses. Some of the most common back office outsourcing services include:
- Insurance and claims processing
- Fund collection
- Accounting
- Human resources
- Payroll
- Data entry
- Data mining
- Data management
- Information technology
- Quality assurance
- Content management and creation
How much do back office outsourcing services cost?
Back office outsourcing services do not have a fixed rate, as the price depends on the industry, agency location, team size and expertise, and type of services rendered. However, the average annual salary of a back office worker in the United States is $20.37/hour.
The top 50 back office outsourcing companies on DesignRush have an average hourly rate of $44. 19.8% accept a minimum project fee of $1,000 and 1.2% accept at least $50,000.
Below is the average hourly cost of back office outsourcing services for various regions and countries
- North America: $22 - $25
- Western Europe: $40
- Eastern Europe: $12 - $25
- Australia: $35 - $55
- Africa and Middle East: $12 - $20
- Latin America: $8 - $18
- India: $5 - $9
- Pakistan: $6 - $10
- Philippines: $6 - $8
Why should I outsource back office services?
You should outsource back office services because you gain access to specialized experts that help you save time and money and reduce business risk. Moreover, you can flexibly scale your team according to your changing needs. As such, you can prioritize core functions that accelerate your business growth.
- Reduce overhead costs: Back office outsourcing services help you save on costs by eliminating the need to recruit, train, and maintain full-time employees. Moreover, countries like the Philippines charge less for the same quality of service due to their lower cost of living. Outsource Accelerator reports that businesses can reduce labor costs by up to 90% by outsourcing processes to the Philippines.
- Save time and focus on core business activities: 65% of companies say outsourcing helps them prioritize key business functions. Because you are delegating menial tasks like data entry and document processing to a capable third party, your employees have more time and resources to focus on high-value tasks that can directly impact your company’s bottom line and accelerate growth.
- Access to expert service providers: 75% of businesses find it difficult to fill roles due to talent shortage. Back office outsourcing companies often specialize in certain areas, such as accounting, IT, or human resources, and provide access to specialized skills and knowledge that may not be available in-house.
- Gain a scalable workforce: Whether you need extra hands for peak seasons or to supplement your quick-growing business overall, a back office outsourcing service will help you adjust your team according to your needs. Plus, you do not have to worry about expenses like onboarding costs and severance pay.
- Risk mitigation: Outsourcing can help mitigate risks associated with compliance, regulatory changes, and technology upgrades, as outsourcing partners are often responsible for staying updated with industry standards and best practices.
A case study that demonstrates the benefits of back office outsourcing services is when Unity Communications helped an IT and telecommunications company manage its administrative tasks. Due to the rise of remote work, the IT and telecom company had a surge in demand for its high-speed internet services. However, its current team was not equipped to handle a significant increase in workload.
The client considered hiring more employees to meet the needs of its fast-growing customer basis, but the cost of full-time workers was beyond budget. So, it partnered with Unity Communications.
Unity Communications provided a back office team of three experts and one dedicated project manager. The team handled processing orders, creating customer proposals, and reconciling overages. It also ensured open communication and sent real-time reports to the client.
As a result, the IT and telecom company reported an average handle time of 350 seconds, a customer satisfaction rate of 92%, a case completion rate of 100%, a case reopen rate of 18%, and a quality score of 90%. It also increased productivity by 70% within two months.
How do I choose the best back office companies for my business?
You can choose the best back office companies for your business by following these steps:
- Identify your needs: Evaluate your current business operations and identify inefficiencies. List the specific tasks and number of personnel that you want to outsource, along with your budget, goals, and timeline.
- Determine your criteria and qualifications: What specific skills, technologies, and certifications do you require? For example, outsourced HR agencies must have a thorough understanding of your country’s labor laws to ensure compliance.
- Decide between offshore, nearshore, and onshore outsourcing: Weigh the pros and cons of each and choose the one that aligns with your company policies, goals, and budget. For instance, onshore outsourcing is the most secure, making it ideal for data-sensitive tasks like payroll and accounting.
- Conduct extensive research: Check back office outsourcing service rankings, directories, and publications. Look for agencies with experience in your industry and country, can provide your required services and skills, and are proficient in your current tech stack.
- Do your due diligence: Read their portfolios, case studies, client testimonials and reviews, and awards and certifications. Prioritize agencies that are transparent, credible, communicative, and data driven.
- Research their home country: Understand the political and economic climate in the countries of the back office outsourcing companies you are considering, as these can create complications and even lead to sudden company closure.
- Check for financial stability and employee satisfaction scores: A back office outsourcing agency that is financially secure will protect your business from economic instability and other financial threats. Plus, a high employee satisfaction score can guarantee that the staff you are outsourcing will work with you for the long term.
- Send a request for proposal (RFP): Outline your requirements and scope of work. Try to be as specific as possible about your needs without revealing sensitive information, such as specific business processes.
- Conduct an interview: Schedule an interview with your shortlisted agencies and observe how they interact with your team. Partner with an agency that aligns with your values, culture, and work ethic.
- Pay attention to their communication style: Because you will be outsourcing critical business processes, you should work with an agency that’s highly responsive and quick to act.
- Perform a trial service: Some back office outsourcing companies offer free trials. Evaluate what it is like to work with the agency and its team. From there, you can decide whether to extend your service contract or move on to another agency partner.
Contact us for a tailored list of back office outsourcing companies that meet your list of requirements. Our team of researchers will verify and handpick the top agencies that match your needs. Visit Marketplace for more details.
How do I find the best back office company on DesignRush that fits my budget?
You can find the best back office company on DesignRush that fits your budget using our search filters. You can narrow your search according to hourly rates, minimum budgets, agency region, company size, and client type.
Below are five back office companies with the most affordable hourly rates on DesignRush:
- Zmed Solutions: $1
- DataPlusValue: $3
- Uniquesdata: $4
- CMDSoftch Solution: $4
- Oworkers: $4
What are the key success metrics in back office outsourcing?
There are multiple key success metrics for back office outsourcing depending on the type of service and industry. Here are the top five back office services and their correlating key success metrics:
1. General outsourcing metrics
- Total cost reduction
- Quality assurance score
- Project completion rate
- Output per full-time equivalent
- Compliance and regulatory adherence
- End-user satisfaction rate
- Employee retention rate
- Employee turnover rate
- Human capital return on investment
- Service level agreement metrics
- Average response time
- Error or defect rate
- Service availability
2. Payroll
- Total payroll cost
- Payroll processing time
- Payroll errors
- Error resolution cycle time
- Overtime fees
- Total turnover costs
3. Accounting
- Invoice cycle time
- Days sales outstanding
- Days payable outstanding
- Accounts receivable turnover rate
- Accounts payable turnover rate
- Payment error rate
- Invoice exception rate
- Budget iterations frequency
- Error resolution time
- Cost per invoice
- Invoices processed per year per employee
4. Data entry
- Percentage of completion
- Data quality
- Data entry accuracy rate
- Data entry error rate
- Average time taken to process a data entry task
- Average turnaround time
- Data loss rate
- Project cost-containment
5. IT support
- Project completion time
- Flow efficiency
- Cycle time
- Average handle time
- Budget adherence
- Defect density
- Response time
- Resource utilization efficiency
- Infrastructure stability
What questions should I ask back office companies before hiring one?
You can ask the back office companies the following questions before hiring them:
Its Relevant Background
- Do you have experience providing back office support to companies like ours? Can you share their case study?
- How long have you outsourced in this industry?
- What is your experience in working for businesses in my country? Are you familiar with the relevant local laws and regulations?
- Do you have experience in my required service and technology?
Company Services and Processes
- What technologies or tools do you use for your services, project management, and client communication?
- What specific services do you offer? What is your expertise?
- How do you keep track of the quality and quantity of your services?
- How do you ensure that you stay on top of the latest technologies, trends, knowledge, and skills?
- Where are your employees based? What are their regular working hours?
- Do you provide 24/7 client support service?
- How do you manage currency fluctuations?
- What are your security protocols and data infrastructure to ensure business privacy?
- What is your disaster recovery plan?
The Project
- Who will be on our team, and who is our point of contact? What are their qualifications?
- What is my level of involvement in the hiring process?
- How do you ensure business continuity?
- How do you measure employee productivity, performance, and satisfaction?
- How do you handle cases when an employee does not align with the client or their team?
- What ROI can I expect when hiring your services?
What are the best back office outsourcing companies in the US?
The best back office outsourcing companies in the US are the following:
- DevsData Tech Talent
- 5.0 stars on DesignRush (37 reviews)
- 5.0 on Google (16 reviews)
- Top clients: CodeAlly, epinote.ai, Jutro Medical, Skycatch Inc.
- TechSpeed
- 4.9 stars on DesignRush (13 reviews)
- 3.9 stars on Google (18 reviews)
- Top clients: Wacom, Direct Crown, Hofstra Univercity, Bridgetown Coffee
- Team4eCom
- 4.9 stars on DesignRush (13 reviews)
- Top clients: Nursery In Style, Designer Plumbing Outlet, BlueLake Jewelry, Maison Concepts
- Invensis
- 4.6 stars on DesignRush (13 reviews)
- Top clients: Philips, Amazon, LG, Bank of America
- Fusion CX
- 4.6 stars on DesignRush (3 reviews)
- 4.3 stars on Google (32 reviews)
- Top clients: Meesho, Craft Jack, HomeAdvisor
Scroll up to discover more agencies and uncover additional leading back office services. They have been chosen based on successful projects, industry reputation, customer reviews, and team expertise. And if you want to further personalize your search, you can sort companies by location, budget size, hourly rates, and reviews.
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Gianluca Ferruggia is a seasoned digital marketer with over ten years of experience. Starting with PPC, he effectively expanded his expertise to include SEO, sales, business development, and product. He is currently the General Manager at DesignRush, where he leads a team of over 100 professionals, oversees business operations, and develops strategies that achieve business goals. In just a few years, he grew the company's agency network to over 30,000, making it one of the leading B2B marketplaces that connect businesses with agencies.
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