Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

United States × Sort by: Avg Hourly Price: High to Low ×
  • Crafting Technical Solutions with Integrity, Passion and Excellence

    Netgains is a digital innovation workplace that delivers technical solutions with integrity, passion and excellence. Our team specializes in creating websites, mobile apps and infrastructure that solve business challenges and align with your emerging IT demands, helping you gain a competitive edge and take...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • BPO
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $75/hr
    Minimal Budget
    $1,000 - $10,000
  • Build Automated, AI Powered Processes for Scale

    ConsultEvo helps service businesses and fast moving teams streamline operations with ClickUp systems, CRM automation, AI implementation, and custom workflows...

    Top Services:

    • Business Consulting
    • HR Outsourcing
    • CRM Consulting
    • IT Services
    • ERP Consulting
    • Show more
    Location
    Casper, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    Minimal Budget
    $1,000 - $10,000
  • 360 Marketing solutions

    Our relationship with our staff, customers, and other business partners is focused on honesty, perseverance, mutual confidence, and integrity. We help our clients to come up with the right strategy for their business, ensuring that their sales plans are realistic and are able to fulfill their business goals...

    Top Services:

    • BPO
    • Call Centers
    • SEO
    • Email Marketing
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $70/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Business Is Our Purpose. Better Books Better Business.

    We are the heart-centered online Bookkeepers of New York who actually care about your success...

    Top Services:

    • BPO
    • Accounting
    • HR Outsourcing
    • Business Consulting
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $70/hr
    Minimal Budget
    $1,000 - $10,000
  • Expert Infusion Billing That Helps Your Practice Get Paid Faster

    Infusion billing involves accurately documenting physician services, applying proper coding, and capturing charges for procedures such as drug infusions, hydration therapy, biologic treatments, chemotherapy, and therapeutic injections...

    Top Services:

    • BPO
    Location
    Sheridan, Wyoming
    Number of Employees
    50 - 99
    Average Hourly Rate
    $70/hr
    Minimal Budget
    $50,000 & Up
  • Congruent is the specialist partner the retirement industry trusts to be ready for tomorrow.

    Congruent Solutions has been a specialist technology solutions and outsourced plan administration provider to the retirement industry since 2004...

    Top Services:

    • Business Consulting
    • Cloud Consulting
    • AI Development
    • BPO
    • Show more
    Location
    Canada, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $70/hr
    Minimal Budget
    $25,000 - $50,000
  • Solutions That Empower

    CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...

    Top Services:

    • IT Services
    • Software Development
    • Graphic Design
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $65/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Tailored bookkeeping and financial solutions to support your companys goals

    Our mission? To ensure that every client has clear and legible books and records, financial foresight, and the ability to make sound business decisions based on our work product and guidance...

    Top Services:

    • Business Consulting
    • BPO
    • Accounting
    Location
    Prosper, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Maximize Efficiency, Minimize Errors.

    Perfect Data Entry is amongst the top 10 data entry outsourcing companies in the industry. Our goodwill and body of work across the globe speaks for itself...

    Top Services:

    • BPO
    Location
    Sarasota, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $52/hr
    Minimal Budget
    $1,000 - $10,000
  • Close more deals with ROI-focused lead acquisition

    Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...

    Top Services:

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Show more
    Location
    Dover, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    18 Projects Listed
  • US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.

    Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...

    Top Services:

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Digital Intelligent Solutions

    OSP is a healthcare technology company dedicated to transforming the industry through innovative digital solutions. With more than 16 years of experience and a team of skilled healthtech experts, OSP helps healthcare organizations improve performance, efficiency, and patient care through advanced technology...

    Top Services:

    • AI Development
    • Software Development
    • IT Services
    Location
    San Diego, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $50,000 & Up
  • Global Workforce Solutions Company

    At Net2Source (N2S), staying ahead of the curve isnt optional its who we are. As a global Talent Company, Net2Source isnt just observing the future were building it. Our proprietary AI-powered recruiting engine enables us to deliver pre-vetted, on-demand talent at speed and scale...

    Top Services:

    • HR Outsourcing
    • BPO
    • Business Consulting
    • IT Services
    • AI Development
    • Show more
    Location
    Somerset, Massachusetts
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
  • We are a US Based and US Managed Recruitment Process Outsourcing & Acceleration (RPO or RPA) company with headquarters in Atlanta, GA. We exclusively utilize US Based Account Managers. Qualified Recruiter has developed an impressive depth and scale of essential recruiting knowledge and boasts a recruitment...

    Top Services:

    • HR Outsourcing
    • BPO
    Location
    Marietta, Georgia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
  • IT Accelerated: Expertise, Insights, Innovation, Vision

    Vuesol is a forward-thinking IT agency empowering organizations through innovative technological solutions. With a focus on strategic staffing, application development, and IT strategy assessments, Vuesol enables businesses to adapt and thrive in dynamic market environments. Committed to excellence and...

    Location
    Alpharetta, Georgia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Empathy Meets Efficiency in Healthcare Revenue Cycle.

    Valerion Health is a U.S.-based healthcare outsourcing agency that partners with hospitals, physician groups and clinics to optimize revenue cycle management through medical coding, billing, auditing and telemedicine support. Blending innovative solutions with deep industry experience, Valerion empowers...

    Top Services:

    • BPO
    Location
    Palm Harbor, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $25,000 - $50,000
  • Inspiring With Intelligence

    We at 5Fusion Tech LLC, develop your best websites, software's and social media marketing and guide you throughout the process to facilitate your business and make it easy for your to other aspects of your business...

    Top Services:

    • Software Development
    • Web Development
    • Digital Marketing
    • CRM Consulting
    • Mobile App Development
    • Show more
    Location
    Houston, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Portfolios Count
    1 Project Listed
  • Digital Transformation, Delivered On Time

    Nimap Infotech: Leading IT solutions provider specializing in web development, mobile app development, and software services. With a focus on innovation and client satisfaction, Nimap offers scalable and customized solutions to meet diverse business needs...

    Top Services:

    • IT Services
    • Managed Services
    • Staff Augmentation
    • Software Development
    • Mobile App Development
    • Show more
    Location
    Jersey City, New Jersey
    Number of Employees
    500 - 999
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
  • Transform Your Business With Artificial Intelligence

    Cognic Systems, your trusted Digital Transformation Enabler! At Cognic, we are committed to driving innovation and excellence as we embark on a transformative journey together. Our expertise in Mobile app development, Software solutions, Robotic process automation (RPA), MS Power Plateform and digital...

    Top Services:

    • Software Development
    • AI Development
    • Digital Marketing
    • Mobile App Development
    • BPO
    • Show more
    Location
    Cedar Park, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
  • IT Outsourcing Services Company with Dedicated IT Professionals

    Our IT Outsourcing Services Company provides reliable offshore staffing services. For your customized business needs, our offshore profesionals helps you generate higher ROI...

    Top Services:

    • IT Services
    • BPO
    • Web Development
    • Mobile App Development
    • Graphic Design
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
  • Medical Billing Company | Billing Services As Low As 2.89%

    We are Providers Care Billing LLC, a medical billing company based in Illinois, USA, offering comprehensive medical billing and coding services at a competitive rate of just 2.89%. With a 4.9-star rating and outstanding client feedback, we proudly maintain a 100% satisfaction rate...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    Location
    Schaumburg, Illinois
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
  • Expert Guidance for Sustainable Growth

    We are an emerging IT and business consulting company providing services to industry leading clientele in North America, Europe and the Middle East. Our purpose is to enable our partners to build sustainable competitive advantage. We achieve this by enhancing organizational capabilities and optimizing...

    Top Services:

    • eCommerce Development
    • Web Development
    • Digital Marketing
    • Software Development
    • Managed Services
    • Show more
    Location
    Sugar Land, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
  • Leading Offshore Data Entry Services in USA.

    Data Entry Export has been established to be the leading offshore data entry services in USA. As we all know, data has become an integral element of every business organization. Hence, it is of utmost to implement systematic data management process. Regardless of your business nature and functioning, our...

    Top Services:

    • BPO
    • Market Research
    • Staff Augmentation
    Location
    Bergenfield, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Intelligent Automation, Maximum Productivity.

    Beam creates generative AI agents that automate repetitive tasks, boost productivity, and empower teams to focus on strategic work. Seamlessly integrating with business applications, our AI-driven solutions enhance efficiency across Product, Sales, Marketing, HR, and beyond...

    Top Services:

    • AI Development
    • BPO
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
  • Committed to Design, Develop, Deliver Beyond Boundaries, Beyond Expectations

    IM Services delivers practical, cost-effective digital solutions designed to support business growth. As a legally registered organization, we leverage cutting-edge digital tools to drive efficiency and performance. Our thorough screening and vetting process ensures access to a highly skilled talent pool...

    Top Services:

    • Web Development
    • Mobile App Development
    • eCommerce Development
    • BPO
    • Digital Marketing
    • Show more
    Location
    Canby, Oregon
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
  • BPO Outsourcing Services For Business Growth

    Contasks is a trusted virtual assistant and back-office outsourcing provider. Originally serving transportation companies, we now support a wide range of industries from eCommerce to healthcare. Our mission is simple: cut costs, streamline operations, and help your business grow with confidence...

    Top Services:

    • BPO
    Location
    Dublin, Ohio
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Leading Healthcare RCM Company in New York

    Routine audits are key to ensuring accurate billing and regulatory compliance. At eBridge RCM LLC, we conduct comprehensive monthly billing audits designed to uncover errors, monitor performance trends, and reveal areas for operational enhancement. Our timely evaluations and easy-to-understand reports empower...

    Top Services:

    • BPO
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
  • Driven by Excellence

    iRapidO Global is a Business Process Management organization delivering scalable back-office and operational support to growing businesses worldwide. We combine domain expertise, structured process frameworks, automation, and AI-enabled tools to help companies improve efficiency, control costs, and focus on...

    Top Services:

    • Accounting
    • BPO
    • Business Consulting
    • Call Centers
    • HR Outsourcing
    • Show more
    Location
    Raleigh , North Carolina
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $50,000 & Up
  • Most trusted Technology Partner

    Mysoft Heaven (BD) Ltd. is a Top Software Development Company with 15+ years of excellence. We specialize in enterprise-grade solutions like ERP, FinTech, e-Governance, and HRMS (HR Sheba). Our scalable SaaS platforms and Cyber Security solutions empower global organizations...

    Top Services:

    • Web Development
    • Digital Marketing
    • Mobile App Development
    • Software Development
    • Staff Augmentation
    • Show more
    Location
    Miami, Florida
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $25,000 - $50,000
  • Your Patients. Our Billing Expertise

    Mediknocx is a trusted medical billing company offering professional medical billing services to streamline revenue, reduce errors, and support practice growth...

    Top Services:

    • BPO
    Location
    Franklin Square, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
  • 24/7 HIPAA-Compliant Medical Answering Services

    HealthCare Call Center provides 24/7, HIPAA-compliant medical call answering and appointment support for healthcare practices across the U.S. Our U.S.-based team ensures every patient call is handled with care and confidentiality...

    Top Services:

    • Digital Services
    • Advertising
    • Staff Augmentation
    • BPO
    • Call Centers
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • AI-Powered Customer Experience, Built for Business Growth

    ResolveCX is an AI-driven, cloud-native platform for managing customer complaints, escalations, cases, and problem investigations with speed and accuracy. Built on AWS, it streamlines the full lifecycle from intake to resolution through intelligent routing, automated workflows, and real-time collaboration...

    Top Services:

    • AI Development
    • DevOps Consulting
    • IT Services
    • Cloud Consulting
    • Staff Augmentation
    • Show more
    Location
    San Francisco, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
  • Beyond Standard Solutions

    Transform Targets helps organizations scale operational capacity without increasing internal overhead. We provide skilled professionals who integrate directly into existing workflows, enabling businesses to operate efficiently while maintaining full visibility and control. Our focus is simple: support the...

    Top Services:

    • BPO
    • Customer Support
    • Logistics
    • Call Centers
    • Business Consulting
    • Show more
    Location
    McKinney, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • IT for Everyone

    MOUTS is a renowned worldwide professional services company that excels in IT. Our service portfolio includes strategy and consulting, technology and operations services. We strive to provide our customers with agility and sustainability in a constantly changing market...

    Top Services:

    • BPO
    • IT Services
    Location
    Wilmington, Delaware
    Number of Employees
    500 - 999
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $10,000 - $25,000
  • Transforming Businesses With Innovative Technology

    GlowTouch specializes in customer service outsourcing, helping clients improve retention and enhance brand loyalty through first-contact issue resolution. Its agents become experts on the client's business, turning customer care into a revenue center while its technical talent supports in-house information...

    Top Services:

    • BPO
    Location
    Louisville, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $50,000 & Up
  • Your On-Demand Sales Team

    Martal Group is an award-winning B2B lead generation and sales agency specializing in scaling tech businesses. Since 2009, our top-performing sales executives have been instrumental in generating qualified leads for over 2,000 B2B organizations, ranging from startups to Fortune 500 companies...

    Top Services:

    • Email Marketing
    • Digital Marketing
    • Social Media Marketing
    • BPO
    • Digital Strategy
    • Show more
    Location
    San Francisco, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    5 Projects Listed
  • Make your product worth the fight.

    We are a team of experienced professionals with an outstanding expertise in various fields...

    Top Services:

    • Software Development
    • Web Design
    • eCommerce Development
    • Web Development
    • IoT
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    100 - 249
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    6 Projects Listed
  • Growth Through Servant Leadership

    Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Nacogdoches, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
  • Back Office Support Services

    Outsource2india is a pioneering outsourcing company, providing a variety of Back Office Support services for global organizations...

    Top Services:

    • BPO
    • Business Consulting
    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
  • GTM Systems that scale

    Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...

    Top Services:

    • BPO
    • Email Marketing
    • Digital Marketing
    • Market Research
    • Content Marketing
    • Show more
    Location
    Fairfax, Virginia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
  • We build what others quote 3x more for

    AISD helps mid-market and enterprise teams build AI-powered products, agents, and workflow automations. Every project is delivered by senior engineers with proven software development and AI experience...

    Top Services:

    • IT Services
    • Staff Augmentation
    • Business Consulting
    • Logistics
    • BPO
    • Show more
    Location
    San Francisco, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    1 Project Listed
  • ProMantra is a US based healthcare RCM company supporting medical practices and providers across all the 50 states. Our team handles medical billing, coding, prior authorization, denail managment and End-to-End RCM services...

    Top Services:

    • Business Consulting
    • BPO
    • AI Development
    Location
    Watchung, New Jersey
    Number of Employees
    100 - 249
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000
  • Connecting U.S. Businesses with Top Filipino Talent

    Virtual Staffer PH is a Philippines-based recruitment and staffing agency connecting U.S. businesses with skilled Filipino professionals. We specialize in recruiting virtual assistants, bookkeepers, accountants, administrative staff, customer support representatives, and remote professionals. Our services...

    Top Services:

    • BPO
    • HR Outsourcing
    • Accounting
    • Customer Support
    • Digital Services
    • Show more
    Location
    St. Louis, Missouri
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • Support You Can Trust. Results You Can Measure.

    Optimized EA was built for business owners who need more than a calendar babysitter - we bring brains, strategy, and a get-it-done mindset to your corner...

    Top Services:

    • BPO
    • Business Consulting
    • Branding
    • Logo Design
    • Show more
    Location
    Terra Alta, West Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $38/hr
    Minimal Budget
    Under $1,000
  • Billing You Can Trust

    The Ashez Group helps healthcare practices simplify medical billing, credentialing, and revenue cycle management while reducing denials and improving collections...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    • Accounting
    • Show more
    Location
    Fairfax, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $36/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • devabit is an Eastern European IT company with many years of excellence as a reliable technology partner for innovative companies across North America, Europe, UAE. We have earned our customers' trust by providing expert software engineering and consultancy services to many businesses including Casio...

    Top Services:

    • Branding
    • Mobile App Development
    • Print Design
    • Software Development
    • Web Design
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    4 Projects Listed
  • Demand More From Your Revenue Cycle.

    Revele is a leading provider of healthcare revenue cycle and electronic health record services...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    Location
    Indianapolis, Indiana
    Number of Employees
    100 - 249
    Average Hourly Rate
    $35/hr
  • Empowering Organizations Through Digital Innovation and Customer Experience.

    Tru Performance is a global technology consulting and services company, supported by a team of over 125 associates across 5 locations worldwide...

    Top Services:

    • Email Marketing
    • Digital Marketing
    • SEO
    • Social Media Marketing
    • Content Marketing
    • Show more
    Location
    Middletown, Delaware
    Number of Employees
    100 - 249
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
  • Legal Efficiency Without Borders

    Our legal nearshore service is committed to providing our clients with high-quality legal solutions in a wide field of specialities, all performed with a high value of professional ethics and good practice...

    Top Services:

    • Business Consulting
    • BPO
    Location
    Doral, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
  • Transforming Ideas into Innovation: A Holistic Services Provider You Can Trust

    Softech Systems has been delivering excellence to the world since 1998. We have served every continent with our expert services and competence. For utmost satisfaction of our clients, we ensure tailored and contemporary services...

    Top Services:

    • Software Development
    • Software Testing
    • Cloud Consulting
    • Digital Marketing
    • SEO
    • Show more
    Location
    Virginia, Washington
    Number of Employees
    100 - 249
    Average Hourly Rate
    $35/hr

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BPO Services FAQs

What services do BPO companies in the USA typically provide?

US BPO providers support businesses across front-office, back-office, and operational functions, including: 

  • Customer support and call center services across phone, chat, and email. 
  • Back-office services such as data entry, billing, payroll, and document processing. 
  • Finance and accounting support, including bookkeeping, AP and AR, and reporting. 
  • Human resources outsourcing covering recruitment support, onboarding, and HR administration. 
  • IT and technical support, including help desk and application support. 
  • Sales and lead generation service,s such as appointment setting and CRM management. 
  • Marketing operations support, including campaign execution and analytics. 
  • Industry-specific services for healthcare, legal, and financial operations. 

How much does it cost to hire a BPO company in the USA?

Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model. 

Project-based pricing: 

  • Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months. 
  • Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months. 
  • Large-scale programs: $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing. 
  • Enterprise-level BPO: $1 million+ annually for high-volume, regulated, or fully managed operations. 

In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration. 

Which industries most commonly use BPO services in the US?

BPO companies most commonly serve: 

  • Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development. 
  • Healthcare and medical billing, including claims processing, coding, and patient support. 
  • Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes. 
  • Legal services, with 68% of organizations are outsourcing legal and compliance tasks. 
  • Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing. 
  • Human resources, with 57% outsourcing HR functions such as payroll and benefits administration. 
  • Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making. 
  • Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%. 

What outsourcing models do US-based companies typically offer?

They typically offer these outsourcing models: 

  • Onshore outsourcing with US-based teams. 
  • Nearshore outsourcing using teams in nearby regions. 
  • Offshore outsourcing for cost-sensitive, high-volume work. 
  • Dedicated team models for long-term operations. 
  • Project-based outsourcing for fixed scope work. 
  • Hybrid models combining multiple delivery locations and pricing structures. 

How do businesses measure ROI when outsourcing to a BPO partner?

Businesses measure performance and ROI by tracking: 

  • Service level agreements such as response time, resolution time, and accuracy. 
  • Cost savings compared to in-house staffing and operations. 
  • Productivity metrics like volume handled per agent or per hour. 
  • Quality scores including error rates, compliance, and customer satisfaction. 
  • Revenue impact for sales, retention, or collections focused programs. 
  • Regular reporting, benchmarking, and quarterly performance reviews.Â