Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.

United States × Sort by: Top Rated ×
  • We Provide ABA therapy billing and insurance services.

    We Provide ABA therapy billing and insurance services.

    At Cube Therapy Billing LLC, we bring over 16 years of proficiency to credentialing services, serving 650+ providers with a commitment to excellence. Our professional team ensures seamless integration with various insurances nationwide, emphasizing timely approvals and billing efficiency...

    Top Services:

    • BPO
    Location
    Dover, Delaware
    Number of Employees
    50 - 99
  • Revolutionizing Remote work.

    Revolutionizing Remote work.

    We believe that every BPO company knows and understands what they do. But very few know why they do what they do. And by "why" it does not mean to "make a profit" because that's a result and it always will be.With the Remote Group, our ultimate goal is to build relationships with those who share our beliefs...

    Top Services:

    • BPO
    • Customer Support
    • Digital Marketing
    • eCommerce
    • Managed Services
    • Show more
    Location
    Lewes, Delaware
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Portfolios Count
    6 Projects Listed
  • Your Perfect Partner For Improved Revenue Cycle Management Services

    Your Perfect Partner For Improved Revenue Cycle Management Services

    We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...

    Top Services:

    • BPO
    Location
    Lansdale, Pennsylvania
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
  • Outstanding legal service to clients and the community, professional excellence, and uncompromising integrity have defined HunterMaclean’s mission for more than a century...

    Top Services:

    • BPO
    • Accounting
    Location
    Savannah, Georgia
    Number of Employees
    100 - 249
  • We Help Protect our Customer's Data, So They Can Focus on What They Do Best

    We Help Protect our Customer's Data, So They Can Focus on What They Do Best

    AG Grace is dedicated to developing our nation’s future by protecting our critical resources and infrastructure offering a full range of services that improve our client’s ability to provide security, management, and assurance. We provide efficient cost-effective services and solutions to our customers...

    Top Services:

    • Cybersecurity
    • Cloud Consulting
    • Staff Augmentation
    • IT Services
    • Managed Services
    • Show more
    Location
    Frederick, Maryland
    Number of Employees
    Under 49
    Average Hourly Rate
    $95/hr
    Minimal Budget
    $1,000 - $10,000
  • SW HR Consulting provides a customized, cost-effective, solution that will simplify and streamline an organization Human Resource needs...

    Top Services:

    • HR Outsourcing
    Location
    Las Vegas, Nevada
    Number of Employees
    Under 49
  • Build Your Team, Your WayEMAPTA is a premium staffing company with talent that aligns with your brand, values, and identity...

    Top Services:

    • BPO
    • Accounting
    • HR Outsourcing
    Location
    Wilmington, Delaware
    Number of Employees
    1000 & Up
  • "Your Trusted Service Partner, Across the Nation."

    "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...

    Top Services:

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
  • IDEAS | PEOPLE | TRUST

    IDEAS | PEOPLE | TRUST

    BDO is a trusted adviser to clients seeking project management, audit, tax, and business consulting services. As one of the worlds leading audit and accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    • HR Outsourcing
    • Market Research
    • Show more
    Location
    Honolulu, Hawaii
    Number of Employees
    Under 49
  • With offices in 440 cities, we operate in 150 countries across five continents, providing high quality audit, accounting, tax, and business advisory services...

    Top Services:

    • Market Research
    • BPO
    • Business Consulting
    • Accounting
    • IT Services
    • Show more
    Location
    Little Rock, Arkansas
    Number of Employees
    1000 & Up
  • Exceed Your Expectations!

    Exceed Your Expectations!

    Cover Operation is a high level and cost-effective insurance BPO solutions. Our unparalleled advantage is to hire 5-8 years' experienced insurance processors from world's top 3 insurance outsourcing vendors to work for you with a much lower price. Our optimized management will boost your productivity and...

    Top Services:

    • BPO
    • Accounting
    Location
    Twentynine Palms, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
  • Back Office Support Services

    Back Office Support Services

    Outsource2india is a pioneering outsourcing company, providing a variety of Back Office Support services for global organizations...

    Top Services:

    • BPO
    • Business Consulting
    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
  • Experts in Medical Billing, RCM and Healthcare Outsourcing Services

    Experts in Medical Billing, RCM and Healthcare Outsourcing Services

    NewTech RCM Solutions is a leading healthcare outsourcing service provider offering comprehensive revenue cycle management solutions and other customized services to healthcare providers throughout Nashville, TN and beyond. Our team of experts has years of experience in Durable Medical Equipment DME billing...

    Top Services:

    • BPO
    Location
    Gallatin, Tennessee
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • It takes an idea to start a business. It takes a herd of services to sustain it.

    It takes an idea to start a business. It takes a herd of services to sustain it.

    One Stop Business Solutions...

    Top Services:

    • BPO
    • Accounting
    • Digital Marketing
    • IT Services
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    100 - 249
  • Top Provider of Outsourcing and Customer Support

    Top Provider of Outsourcing and Customer Support

    Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...

    Top Services:

    • Customer Support
    • HR Outsourcing
    • BPO
    • Call Centers
    • Phone Answering Services
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    9 Projects Listed
  • USA-Based Medical Billing Company

    USA-Based Medical Billing Company

    Physicians Revenue Group, Inc. is the best medical billing company in the USA, that helps physicians to focus on patient care and boost their practice revenue...

    Top Services:

    • BPO
    • Digital Marketing
    • Web Design
    Location
    Downers Grove, Illinois
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Simplify Your Medical Billing

    Simplify Your Medical Billing

    Physician Billing Company ensures 99.5% collection of your billed revenue. Serving in 48 states, we are helping independent physicians & practices increase their practice revenue by up to 30%...

    Top Services:

    • BPO
    Location
    Irvine, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Contact Centers Reimagined.

    Contact Centers Reimagined.

    Our "SECRET SAUCE" is the combination of effective and qualified labor with the best telecom solution, flexible dialing platform and data reporting that fits your specific needs...

    Top Services:

    • BPO
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
  • Dedicated to provide billing solutions to medical providers.

    Dedicated to provide billing solutions to medical providers.

    Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...

    Top Services:

    • Call Centers
    Location
    Tucson, Arizona
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Law Firm Support Services

    Law Firm Support Services

    Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...

    Top Services:

    • Call Centers
    • Accounting
    • BPO
    • PPC
    • Digital Marketing
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    Under 49
  • XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Unity, Maine
    Number of Employees
    50 - 99
  • Management Excellence

    Management Excellence

    We partner with you to create a competitive advantage, turning information into knowledge...

    Top Services:

    • Managed Services
    • BPO
    Location
    Fairfield, New Jersey
    Number of Employees
    500 - 999
  • Warehouse Management Consulting

    Warehouse Management Consulting

    The NorthStar WMS is a modular, configurable and flexible warehouse management system...

    Top Services:

    • Business Consulting
    • BPO
    Location
    St. Paul, Minnesota
    Number of Employees
    Under 49
  • Complete revenue cycle management services from the highest reviewed RCM partner working with you.

    Complete revenue cycle management services from the highest reviewed RCM partner working with you.

    BellMedex is the nation's most highly rated revenue cycle management company. Our customers enjoy superior communication, rapid response times, best-in-class claims management, and exceptional claim follow-up and denial management...

    Top Services:

    • BPO
    Location
    Seattle, Washington
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
  • GTM Systems that scale

    GTM Systems that scale

    Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...

    Top Services:

    • BPO
    • Email Marketing
    • Digital Marketing
    • Market Research
    • Content Marketing
    • Show more
    Location
    Fairfax, Virginia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
  • Derive | Drive | Deliver

    Derive | Drive | Deliver

    TekisHub is Staff Augmentation, Software Development, and Recruitment Process Outsourcing Company. TekisHub work with clients with variety of services and provide multi-platform application solutions and services...

    Top Services:

    • Accounting
    • BPO
    • Staff Augmentation
    • IT Services
    • Show more
    Location
    Wilmington, Delaware
    Number of Employees
    1000 & Up
  • Optimizing the Business of Healthcare

    Optimizing the Business of Healthcare

    The AIMA mission is to transform the commercial operations of our customers healthcare businesses. Our core services are revenue cycle management, healthcare technology solutions, and resourcing and infrastructure services...

    Top Services:

    • IT Services
    • Cloud Consulting
    • BPO
    Location
    Sarasota, Florida
    Number of Employees
    250 - 499
  • We have prime focus towards our customers need.

    We have prime focus towards our customers need.

    Prime is founded by group of highly talented IT professional. Prime develop business applications and offers outsourcing solutions. Prime Consulting goal is to to bridge the gap between right talent with right requirement...

    Top Services:

    • IT Services
    • Staff Augmentation
    • Software Development
    Location
    Tacoma, Washington
    Number of Employees
    50 - 99
  • End-To-End Medical Billing Services

    End-To-End Medical Billing Services

    We are a medical billing firm that provides '24/7 Medical Billing Services' and provides end-to-end medical billing solutions to physicians, hospitals, medical institutes, and group practices. With our speedy and low-cost services, we help you earn more money. Our tailored Income Cycle Management (RCM)...

    Top Services:

    • BPO
    Location
    Marietta, Georgia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Portfolios Count
    1 Project Listed
  • We Provide Medical Billing Services in California.

    We Provide Medical Billing Services in California.

    Certified Healthcare Billing is a premier medical billing company based in California. We specialize in providing comprehensive billing services tailored to the healthcare industry. Our expertise ensures efficient, accurate, and compliant billing solutions for healthcare providers...

    Top Services:

    • BPO
    Location
    Los Angeles, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Leading The Way In Creative Digital Agency

    Leading The Way In Creative Digital Agency

    Houston Digital Marketing is a comprehensive digital marketing agency providing top-notch services including SEO, website design, social media marketing, and more...

    Top Services:

    • Digital Marketing
    • Social Media Marketing
    • SEO
    • Web Design
    • BPO
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
  • AS BPO Solutions is a fast growing supplier of high performance services

    AS BPO Solutions is a fast growing supplier of high performance services

    AS BPO Solutions Provides all range of telesales, customer care, research and development, and software development services to corporations including banking, telecommunications, transportation, energy, and retail...

    Top Services:

    • BPO
    Location
    Lewes, Delaware
    Number of Employees
    Under 49
  • Proudly Serving America's Workforce Since 1944.

    Proudly Serving America's Workforce Since 1944.

    We're committed to providing multiemployer clients and their members with tailored solutions, superior customer experiences, and local personalized services...

    Top Services:

    • BPO
    Location
    Tampa, Florida
    Number of Employees
    1000 & Up
  • The Power of Good Advice.

    The Power of Good Advice.

    We launched Performance Dynamics in 2001, with the goal of becoming an insourcing company for tasks that are repetitive within organizations...

    Top Services:

    • BPO
    Location
    Chicago, Illinois
    Number of Employees
    1000 & Up
  • Outsourcing Done Ethically

    Outsourcing Done Ethically

    BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...

    Top Services:

    • BPO
    • Call Centers
    • IT Services
    Location
    Santa Monica, California
    Number of Employees
    1000 & Up
    Portfolios Count
    2 Projects Listed
  • Executive Search Services That Put The Right Person In The Right Job

    Executive Search Services That Put The Right Person In The Right Job

    Merito Group offers data-driven talent acquisition solutions, including retained executive search, contingency search, temporary placements, recruitment process outsourcing, career coaching, leadership development, and executive coaching. The firm caters to various sectors, including energy, entertainment...

    Top Services:

    • BPO
    • Business Consulting
    Location
    Loch Lynn Heights, Maryland
    Number of Employees
    Under 49
  • Diving Into Technology

    Diving Into Technology

    Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • Product Design
    • Show more
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    6 Projects Listed
  • Your Ultimate IT partner

    Your Ultimate IT partner

    ExbroIT is a UK-based, privately held data input outsourcing company. We've been doing data entry for quite some time. We are devoted to providing cost-effective data entry and BPO services to our clients in the United States, the United Kingdom, Canada, Australia, Brazil, Spain, France, Germany, Italy...

    Top Services:

    • BPO
    • Web Development
    • Web Design
    • Digital Marketing
    • Email Marketing
    • Show more
    Location
    Lewes, Delaware
    Number of Employees
    50 - 99
    Minimal Budget
    $1,000 - $10,000
  • Boost Your Customer Reviews Today

    Boost Your Customer Reviews Today

    At Convuent, we understand that reviews and mentions can make or break a business. That's why we offer a suite of tools designed to help you get more customer reviews, showcase your best ones, and mitigate any negative ones already out there...

    Top Services:

    • BPO
    Location
    San Clemente, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $199/hr
    Minimal Budget
    $1,000 - $10,000
  • Beyond the Calls, We serve You!

    Beyond the Calls, We serve You!

    Total Quality Call Center is a One-stop Shop for all of your business needs. We are known for quality services with highest level of professionalism. Our Team is up for every job, managing different projects as we provide affordable business registration, business planning, CRM or Software setups and...

    Top Services:

    • Business Consulting
    • Branding
    • Logo Design
    • BPO
    • HR Outsourcing
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    15 Projects Listed
  • IT for Everyone

    IT for Everyone

    MOUTS is a renowned worldwide professional services company that excels in IT. Our service portfolio includes strategy and consulting, technology and operations services. We strive to provide our customers with agility and sustainability in a constantly changing market...

    Top Services:

    • BPO
    • IT Services
    Location
    Wilmington, Delaware
    Number of Employees
    500 - 999
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $10,000 - $25,000
  • Crafting Technical Solutions with Integrity, Passion and Excellence

    Crafting Technical Solutions with Integrity, Passion and Excellence

    Netgains is a digital innovation workplace that delivers technical solutions with integrity, passion and excellence. Our team specializes in creating websites, mobile apps and infrastructure that solve business challenges and align with your emerging IT demands, helping you gain a competitive edge and take...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • BPO
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $75/hr
    Minimal Budget
    $1,000 - $10,000
  • The World's Top Talent for Remote Teams!

    The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Top Services:

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Show more
    Location
    Overland Park, Kansas
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000
  • We Are Your Outsourced Innovation Team

    We Are Your Outsourced Innovation Team

    Touch To is an Austin-based development and design consultancy, providing innovative solutions to technically challenging initiatives for enterprises, SMBs, startups, and nonprofits. With expertise in UX/UI design, full-stack web and mobile development, interactive installations, hardware/software...

    Top Services:

    • Software Development
    • BPO
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $10,000 - $25,000
  • Solutions That Empower

    Solutions That Empower

    CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...

    Top Services:

    • IT Services
    • Software Development
    • Graphic Design
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $65/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Influx

    VerifiedVerified by the DesignRush team for authenticity and credibility.
    Influx.com are the experts in on-brand 24/7 customer support, since 2013..

    Influx.com are the experts in on-brand 24/7 customer support, since 2013..

    Influx.com is the #1 on-demand service partner for growing brands. Since 2013, Influx has been trusted by 750+ brands & delivered fully managed, on-brand support, 24/7, on month-to-month plans. Our human + AI teams deliver better customer experience for e-commerce, SaaS, Tech brands worldwide...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • HR Outsourcing
    • AI Development
    • Show more
    Location
    West Hollywood, California
    Number of Employees
    1000 & Up
    Portfolios Count
    2 Projects Listed
  • Proven Specialists in Legal Process Outsourcing

    Proven Specialists in Legal Process Outsourcing

    We provide bespoke outsourcing and remote work solutions for Immigration and other law firms. We specialise in case management of Immigration matters, and have proven experience in preparing a wide range of visa applications, especially O-1, EB-1, NIW and PERM visa applications. Our clients choose us because...

    Top Services:

    • BPO
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
  • Simplifying Compliance And Amplifying Greatness.

    Simplifying Compliance And Amplifying Greatness.

    CKH Group, a CPA-led firm offering powerful assurance, tax, accounting, and advisory services to small businesses, global enterprises, and government entities. CKH Group also provides customized outsourcing solutions to meet your business's accounting needs...

    Top Services:

    • Accounting
    • BPO
    • Staff Augmentation
    Location
    Atlanta, Georgia
    Number of Employees
    100 - 249
    Portfolios Count
    1 Project Listed
  • Inspiring With Intelligence

    Inspiring With Intelligence

    We at 5Fusion Tech LLC, develop your best websites, software's and social media marketing and guide you throughout the process to facilitate your business and make it easy for your to other aspects of your business...

    Top Services:

    • Software Development
    • Web Development
    • Digital Marketing
    • CRM Consulting
    • Mobile App Development
    • Show more
    Location
    Houston, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Portfolios Count
    1 Project Listed

BPO Services FAQs

What services do BPO companies in the USA typically provide?

US BPO providers support businesses across front-office, back-office, and operational functions, including: 

  • Customer support and call center services across phone, chat, and email. 
  • Back-office services such as data entry, billing, payroll, and document processing. 
  • Finance and accounting support, including bookkeeping, AP and AR, and reporting. 
  • Human resources outsourcing covering recruitment support, onboarding, and HR administration. 
  • IT and technical support, including help desk and application support. 
  • Sales and lead generation service,s such as appointment setting and CRM management. 
  • Marketing operations support, including campaign execution and analytics. 
  • Industry-specific services for healthcare, legal, and financial operations. 

How much does it cost to hire a BPO company in the USA?

Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model. 

Project-based pricing: 

  • Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months. 
  • Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months. 
  • Large-scale programs: $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing. 
  • Enterprise-level BPO: $1 million+ annually for high-volume, regulated, or fully managed operations. 

In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration. 

Which industries most commonly use BPO services in the US?

BPO companies most commonly serve: 

  • Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development. 
  • Healthcare and medical billing, including claims processing, coding, and patient support. 
  • Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes. 
  • Legal services, with 68% of organizations are outsourcing legal and compliance tasks. 
  • Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing. 
  • Human resources, with 57% outsourcing HR functions such as payroll and benefits administration. 
  • Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making. 
  • Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%. 

What outsourcing models do US-based companies typically offer?

They typically offer these outsourcing models: 

  • Onshore outsourcing with US-based teams. 
  • Nearshore outsourcing using teams in nearby regions. 
  • Offshore outsourcing for cost-sensitive, high-volume work. 
  • Dedicated team models for long-term operations. 
  • Project-based outsourcing for fixed scope work. 
  • Hybrid models combining multiple delivery locations and pricing structures. 

How do businesses measure ROI when outsourcing to a BPO partner?

Businesses measure performance and ROI by tracking: 

  • Service level agreements such as response time, resolution time, and accuracy. 
  • Cost savings compared to in-house staffing and operations. 
  • Productivity metrics like volume handled per agent or per hour. 
  • Quality scores including error rates, compliance, and customer satisfaction. 
  • Revenue impact for sales, retention, or collections focused programs. 
  • Regular reporting, benchmarking, and quarterly performance reviews. 

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