Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.

Select the Best BPO Company in the USA

19 Companies - Rankings updated: September 07, 2026

DesignRush evaluates the BPO companies listed based on expertise, credentials, and client satisfaction ratings, using objective data and verified reviews. Some placements are sponsored.

United States × eCommerce × Under $1,000 × Clear Filters
  • Outsourcing Data Entry Services Company

    Ask Datatech provides quality Data Entry Service, Data Management Services, Email database creating for email marketing/Lead Generation, Magento & E-commerce Product Upload Services, Data Conversion Services, CV/Resume Formatting, Data Processing, Web Scrapping , Data Capture and Data Scrapping...

    Top Services:

    • Market Research
    • BPO
    • Software Development
    Location
    Chicago, Illinois
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed

    Ask Datatech Services

    • Market Research
    • BPO
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • gabriel grob
    • Mr. Shoab - USA
    • Timothy Brousse - USA
    • Ms. Graham - Tempe
    • Mr. Scheiner.
    • Joann @ Marketing Team
    • Melissa Simpson
    • Mr. Todd Gerstein USA
    • Charlie L./Dallas
    • Elaine Horn - USA
    Data sourced from the agency's DesignRush profile

    Ask Datatech Reviews & Testimonials

    • Melissa Simpson
      Melissa Simpson CEO at Undisclosed
      5.0

      Market Research Review from Melissa Simpson

      We utilized the services of Ask DataTech to undertake data capture work for one of our corporate websites which served specials and deals from leading retailers to a South African audience. Mukesh employed a very professional work ethic and along with his team, worked very hard to produce exceptional levels of quality and service delivery to us. Mukesh communicates very well and flagged issues as they arose, proving trust and full transparency in his business relationship with us. His team did an outstanding job producing top quality work and accurate data capturing services. I recommend Mukesh and his team for any data capture services which may be required by any business or organization.

    • Timothy Brousse
      Timothy Brousse Founder at Undisclosed
      5.0

      Market Research Review from Timothy Brousse

      I just wanted to thank you for helping us on this assignment. I am personally going to put a note in to our national team to make sure we use your services on all these deals. We will have much more business coming your way in the near future, thank you.

    • Mr. Shoab
      Mr. Shoab Owner at Undisclosed
      5.0

      Market Research Review from Mr. Shoab

      Amazing company! Great service. Fast turnaround time. Very accurate. Highly Reccomended!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Vserve Ebusiness Solutions

    Verified Verified by the DesignRush team for authenticity and credibility.

    All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...

    Top Services:

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Vserve Ebusiness Solutions Services

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Web Design
    • eCommerce
    • SEO
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Traci Miller
    • Marcia Maples
    • Joseph Powell
    Data sourced from the agency's DesignRush profile

    Vserve Ebusiness Solutions Reviews & Testimonials

    • Marie M. Harris Undisclosed at Retail
      5.0

      Customer Support Review from Marie M. Harris

      Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.

    • Danielle W Undisclosed at Retail
      5.0

      Customer Support Review from Danielle W

      Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We talk, We Listen, We Provide Solutions

    Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business...

    Top Services:

    • Call Centers
    • BPO
    • Web Design
    • Web Development
    • SEO
    • Show more
    Location
    Cerritos, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    16 Projects Listed

    Hire Live Support Inc Services

    • Call Centers
    • BPO
    • Web Design
    • Web Development
    • SEO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Goggles4u
    • Savers
    • Hyperanimation
    • Eyeglasses.pk
    Data sourced from the agency's DesignRush profile

    Hire Live Support Inc Reviews & Testimonials

    • Alex Stone
      Alex Stone Review from Google
      5.0

      Alex Stone's Review Sourced from Google

      Partnering with Hire Live Support has been one of the best decisions for Our Company. Over the past two years, they have consistently delivered exceptional service and have handled our operations seamlessly, allowing us to focus on growth without any operational worries. We currently have a team of 13 experienced agents working with us through Hire Live Support across multiple departments, including Customer Support Representatives, Go-High Level Tech Experts, and exceptional Customer Experience Agents. The level of professionalism, dedication, and reliability they bring is truly outstanding. They have ensured smooth day-to-day functioning, provided well-trained resources, and managed our processes with complete accountability. Finding an outsourcing agency as reliable as Hire Live Support is rare. They have been the most dependable and trustworthy partner I’ve worked with, and I continue to be impressed by their commitment to excellence. I highly recommend Hire Live Support to anyone looking for a reliable outsourcing partner.

    • Brit Wilbanks
      Brit Wilbanks Review from Google
      1.0

      Brit Wilbanks's Review Sourced from Google

      Please don't apply to companies open jobs posing as a candidate. The job market is hard enough for people out here, without businesses getting flooded with other businesses slide decks trying to make sales connections. Sincerely, The recruiter who had to look at your stupid slide deck.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Vetted Virtual Assistants with a Broad Range of Expertise

    myVA360 provides on-going, on-demand support for businesses of all sizes. Get matched with a dedicated virtual assistant with a wide range of skills, for a fraction of the cost of hiring an employee...

    Top Services:

    • BPO
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $24/hr
    Minimal Budget
    Under $1,000

    myVA360 Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Adrianne Depew
    • Benjamin Kay
    • Betty Vrcek
    • Daniel Shkolnik
    • Erik Wildt
    • Haley Fuller
    • Jassimine Dixon
    • John Hornsby
    • Johnathan Lightfoot
    • Kofi Agyeman
    Data sourced from the agency's DesignRush profile
  • Rise to Maximize Forever

    Virtual Mojoe is a one-stop solution to hiring the best virtual assistants online, who help you with all those mundane and daunting tasks so that you can achieve more by doing less and what matters most!...

    Top Services:

    • BPO
    Location
    Las Vegas, Nevada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Virtual Mojoe Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Appedology
    • Medical lien Management
    • GreenSense Billing
    Data sourced from the agency's DesignRush profile
  • Dedicated Virtual Assistants To Power Enterprises

    Ecomva provides virtual assistant services and e-commerce SEO services to help businesses grow online. Our team of experienced virtual assistants can help you with a variety of tasks, including customer service, social media management, email marketing, and more...

    Top Services:

    • BPO
    • eCommerce Development
    • Digital Marketing
    • Web Design
    • Show more
    Location
    Fremont, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    EcomVA Services

    • BPO
    • eCommerce Development
    • Digital Marketing
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CASA39
    • Grillsymbol
    • Lificom
    • APT Media
    • Everyday-Needs-Distribution
    • ladydivascloset
    • Keyzone
    • Artwalk tile
    • loverocksny
    Data sourced from the agency's DesignRush profile

    EcomVA Reviews & Testimonials

    • J P
      J P Review from Google
      3.0

      J P's Review Sourced from Google

      They did very poorly on helping my business. They did give us a refund after a few weeks, so that was great.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • BPO Outsourcing Services For Business Growth

    Contasks is a trusted virtual assistant and back-office outsourcing provider. Originally serving transportation companies, we now support a wide range of industries from eCommerce to healthcare. Our mission is simple: cut costs, streamline operations, and help your business grow with confidence...

    Top Services:

    • BPO
    Location
    Dublin, Ohio
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Contasks Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Consumer Goods Industry
    • eCommerce Industry
    • Hospitality Industry
    Data sourced from the agency's DesignRush profile
  • Flexible Outsourcing for Modern Enterprises

    Nagog Innovation is a forward-thinking BPO company specializing in customer service solutions that help businesses scale efficiently. We combine skilled agents, smart technology, and a commitment to excellence to deliver seamless customer experiences around the clock...

    Top Services:

    • BPO
    Location
    Lexington, Massachusetts
    Number of Employees
    100 - 249
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000

    Nagog Innovation Technology Inc Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Insta360
    • Holystone
    • Arrow
    Data sourced from the agency's DesignRush profile
  • Focus On Your Company Leave The Tech To Us.

    We are a tech production company that specializes in virtual events. Our team will work with you to plan and coordinate every aspect of your event, ensuring that it runs smoothly and seamlessly...

    Top Services:

    • Video Production
    • Branding
    • Audio Production
    • Translation Services
    • Digital Marketing
    • Show more
    Location
    Middletown, Delaware
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    Isde Digital Services

    • Video Production
    • Branding
    • Audio Production
    • Translation Services
    • Digital Marketing
    • Business Consulting
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • American Association of Colleges and Universities
    • The Forum on Education Abroad
    • NPCL Fathers and families
    • Healthy Reefs for Healthy People
    • MAR Fund
    • CTE
    • Avery Dennison Corp
    Data sourced from the agency's DesignRush profile
  • Your IT Partner.

    Cyber Hospitality LLC is your go-to IT partner for comprehensive solutions in IT services, software development, digital marketing, hotel management, business process outsourcing, and accounting. We provide cutting-edge technology solutions to boost your business's online presence and operational efficiency...

    Top Services:

    • Digital Marketing
    • SEO
    • BPO
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000

    Cyber Hospitality Services

    • Digital Marketing
    • SEO
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Microsoft
    • We4HR
    • Bluegrey Technologies India Private Limited
    • Shift4
    Data sourced from the agency's DesignRush profile

    Cyber Hospitality Reviews & Testimonials

    • Mark
      Mark Review from Google
      5.0

      Mark's Review Sourced from Google

      Had a problem completing sign in to a hotel's wifi. Management contacted Cyber Hospitality LLC and suggested I call them as well. The tech professional at Cyber Hospitality was polite and helpful, resolved the issue and gave me a call back, all within about 10 minutes. Very satisfied with their service

    • Syed Junaid Abbas
      Syed Junaid Abbas Review from Google
      5.0

      Syed Junaid Abbas's Review Sourced from Google

      I would highly recommend this company as a client. I'm happy with the services they provide

    • Hemang Patel
      Hemang Patel Review from Google
      5.0

      Hemang Patel's Review Sourced from Google

      Cyber WiFi team is very knowledgeable, responsive and easy to work with for staff and guests. I would highly recommend.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • A Virtual Assistant Agency For Growing Businesses

    The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...

    Top Services:

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000

    The Peak Hire Services

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Accounting
    • Market Research
    • Social Media Marketing
    • SEO
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Entertainment Industry
    • Corporate Services Industry
    • Education Industry
    Data sourced from the agency's DesignRush profile
  • SEO For Everyone

    We provides top-class offshore SEO virtual assistants. Hire individually or build your SEO team to be your industry's organic leader. When you need SEO support to assist with your businesss organic growth, our SEO VAs are available on an hourly, part-time, full-time, project-based, or monthly basis...

    Top Services:

    • SEO
    • BPO
    Location
    Santa Fe, New Mexico
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Virtual SEOs Services

    • SEO
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Home Health Care
    • Quiz Patente Tradotto
    • Casetology
    Data sourced from the agency's DesignRush profile
  • Transforming Healthcare Practices

    At Integrate Point, we specialize in empowering medical professionals with custom solutions designed to simplify and optimize medical management by ensuring regulatory compliance. Our services include medical credentialing, revenue cycle management (rcm), prior auth, practice management, healthcare digital...

    Top Services:

    • Digital Marketing
    • BPO
    Location
    Wylie, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Integrate Point Services

    • Digital Marketing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Beautiful Minds
    • People Medical Care
    • Taxufiling
    Data sourced from the agency's DesignRush profile
  • To Streamline & Grow Their Business With Us

    Xassure by eDesk is a trusted customer support and back-office solutions provider helping businesses deliver exceptional customer experiences. We specialize in chat support, email support, voice support, and administrative services designed to reduce workload and improve operational efficiency...

    Top Services:

    • SEO
    • Email Marketing
    • Branding
    • Digital Marketing
    • PPC
    • Show more
    Location
    Simi Valley, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000

    Xassure by eDesk Services

    • SEO
    • Email Marketing
    • Branding
    • Digital Marketing
    • PPC
    • Social Media Marketing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Apex Insurance Partners
    • Olson Insurance Agency
    • Florida Personal Lines Agency
    Data sourced from the agency's DesignRush profile
  • A Digital Marketing Agency Led by Upworks Top-Rated Freelancers.

    We are dynamic and versatile team of digital marketing experts who bring together diverse talents and experiences to deliver exceptional results for our clients...

    Top Services:

    • SEO
    • PPC
    • Social Media Marketing
    • Video Production
    • BPO
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Branding Hosts Services

    • SEO
    • PPC
    • Social Media Marketing
    • Video Production
    • BPO
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Smoky Mountains
    • Casuarina Grande
    • EMS University
    • The Alexandrite
    • Inspire Careers
    Data sourced from the agency's DesignRush profile
  • Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000

    Magellan Solutions USA Services

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • US Department of Veterans Affairs
    • US Department of Treasury
    • North Texas Tolling Authority
    • San Francisco Municipal Transportation Agency
    • Service One of Brevard
    • TMS Insurance Brokerage
    Data sourced from the agency's DesignRush profile

    Magellan Solutions USA Reviews & Testimonials

    • Alex Lavarsse
      Alex Lavarsse Review from Google
      5.0

      Alex Lavarsse's Review Sourced from Google

      super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Hire The World Top 1% Virtual Assistant

    Include Work helps founders and teams save time and scale faster with expert Virtual Assistant and back-office support. With 100+ skilled VAs, we deliver reliable, high-quality solutions for admin, marketing, design, and research...

    Top Services:

    • IT Services
    • CRM Consulting
    • Digital Services
    • UI/UX Design
    • Digital Marketing
    • Show more
    Location
    Albuquerque, New Mexico
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000

    Include Work Services

    • IT Services
    • CRM Consulting
    • Digital Services
    • UI/UX Design
    • Digital Marketing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Upwork
    • Fiver
    • Indeed
    • 3M
    • Made Snappy
    Data sourced from the agency's DesignRush profile

    Include Work Reviews & Testimonials

    • Mushi Bhai
      Mushi Bhai Review from Google
      1.0

      Mushi Bhai's Review Sourced from Google

      Avoid at all costs. They are great at selling you a dream during the work pitch, but the moment the contract is signed, they vanish. Getting a simple ticket resolved takes weeks to give salary To make matters worse, their billing is incredibly opaque—we were hit with several 'out-of-scope' charges for services that were supposed to be included. Save your money and find a partner who actually values communication. They have the worst management I have ever seen. I would give zero stars if possible include work is pathetic

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Outsource Smarter. Grow Faster.

    Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...

    Top Services:

    • Business Consulting
    • Email Marketing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Miami, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Visionary Solutions Inc. Services

    • Business Consulting
    • Email Marketing
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Apex Growth Solutions
    • BlueWave Enterprises
    • Summit Edge Consulting
    Data sourced from the agency's DesignRush profile

    Visionary Solutions Inc. Reviews & Testimonials

    • Ruby Steward
      Ruby Steward Review from Google
      5.0

      Ruby Steward's Review Sourced from Google

      Thank you so much for such excellent service! Very friendly and professional staff. Everyone we came in contact with was great! And the owner, Jordan Abele, was very attentive and hands on. He made sure our marketing campaign was as successful as it could be. I would highly recommend them for all of your inbound or outbound call center needs! Definitely plan to use them again in the near future.

    • Chris Mancuso
      Chris Mancuso Review from Google
      5.0

      Chris Mancuso's Review Sourced from Google

      Visionary is a top notch organization. They strive to be more than a partner but an extension of your organization. They can handle many functions with in an organization which makes the partnership so valuable. The Visionary team constantly work on training the team to ensure any customer interaction is handled in the most effective manner. Customer retention is key for both our businesses so having a team like Visionary partnering with us ensures our customers will have a good experience when dealing with a support agent and in turn wanting to return to us as technology changes in the future.

    • Anna william
      Anna william Review from Google
      5.0

      Anna william's Review Sourced from Google

      I am highly grateful to this company. With the expert advice and amazing services of digital marketing team of visionary now I am earning better profits every month. I really appreciate the Visionary Solutions team that help me to grow my business within a very short period of time. Thanks for the amazing results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews

BPO Services FAQs

What services do BPO companies in the USA typically provide?

US BPO providers support businesses across front-office, back-office, and operational functions, including: 

  • Customer support and call center services across phone, chat, and email. 
  • Back-office services such as data entry, billing, payroll, and document processing. 
  • Finance and accounting support, including bookkeeping, AP and AR, and reporting. 
  • Human resources outsourcing covering recruitment support, onboarding, and HR administration. 
  • IT and technical support, including help desk and application support. 
  • Sales and lead generation service,s such as appointment setting and CRM management. 
  • Marketing operations support, including campaign execution and analytics. 
  • Industry-specific services for healthcare, legal, and financial operations. 

How much does it cost to hire a BPO company in the USA?

Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model. 

Project-based pricing: 

  • Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months. 
  • Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months. 
  • Large-scale programs: $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing. 
  • Enterprise-level BPO: $1 million+ annually for high-volume, regulated, or fully managed operations. 

In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration. 

Which industries most commonly use BPO services in the US?

BPO companies most commonly serve: 

  • Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development. 
  • Healthcare and medical billing, including claims processing, coding, and patient support. 
  • Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes. 
  • Legal services, with 68% of organizations are outsourcing legal and compliance tasks. 
  • Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing. 
  • Human resources, with 57% outsourcing HR functions such as payroll and benefits administration. 
  • Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making. 
  • Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%. 

What outsourcing models do US-based companies typically offer?

They typically offer these outsourcing models: 

  • Onshore outsourcing with US-based teams. 
  • Nearshore outsourcing using teams in nearby regions. 
  • Offshore outsourcing for cost-sensitive, high-volume work. 
  • Dedicated team models for long-term operations. 
  • Project-based outsourcing for fixed scope work. 
  • Hybrid models combining multiple delivery locations and pricing structures. 

How do businesses measure ROI when outsourcing to a BPO partner?

Businesses measure performance and ROI by tracking: 

  • Service level agreements such as response time, resolution time, and accuracy. 
  • Cost savings compared to in-house staffing and operations. 
  • Productivity metrics like volume handled per agent or per hour. 
  • Quality scores including error rates, compliance, and customer satisfaction. 
  • Revenue impact for sales, retention, or collections focused programs. 
  • Regular reporting, benchmarking, and quarterly performance reviews. 

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Our experts curate a list of up to 5 most qualified candidate agencies

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We connect you with them so you can choose the most suitable partner