Fausta T's Review Sourced from Google
Overall rude staff…one person I’ve worked with for the past year or so (Rick) has been great, and I very much appreciate him. However at least two (maybe three) other staff members have been pushy and rude. One just hung up on me this afternoon, before I finished what I was trying to say…talk about poor customer service! I thought part of customer service etiquette is that you shouldn’t hang up on a customer (you let them hang up first). Anyway, if not for the very respectful treatment from Rick, I’d be giving them 1 star. On that note, thanks Rick, for your patience and much more respectful approach.
Jeremy Beavers's Review Sourced from Google
well i was working here for 2 months, and was sadly let go today, I saw a bright future w/the company and thought i would be a long time employee, but apparently i was not meeting standards and #s they expected, which i was trained as good as you can through working wirelessly, i was talked to about numbers etc. which i busted hump to get to, however i guess it was not good enough..and the worst part about the job, was the non stop buffalo accent, and all the talk about the bills, and how great the worst team in nfl history is... they have never been able to pull the trigger, cause they are similar to the folks in buffalo.. it's the i am almost a new yorker, so since i can't hack the city, i'll act like i hate them even though they wish they lived in manhattan.. how could you not want to live there.. ill tell ya how you live in buffalo..I'm not quite sure as to what they wanted, but was blindsided w/a notice of termination today, sadly having no warning, write up, documentation of any kind. there were a few conversations w/a team lead, but outside of that there was no official documented warnings write ups, or anything period, which is a massive violation of my federal rights as a working employee in the usa..also beyond this the massive amount of regulations and laws they are in violations when it comes to the rights of consumers and debtors alike its amazing they have not gotten annihilated w/lawsuits.. they don't notify people of the calls being recorded and never have which is just shocking and possibly the most shocking breaking of any law in debt collections there is..regarding employee rights, and laws, they must have a paper trail of disclosed a signed forms notifying an employee of what they are needing to have adjusted, and fixed and the next steps, i received none of the above, i had conversations w/a team lead, but that was all.. luckily my brother, and uncle are partners in Arizona's 5th largest federal and individual state firms in the state. so will be exploring a massive lawsuit regards to favoritism as one employee is the spouse of management and is able to walk on water.. the incredible lack of disclosure regards to what needs to be done or the outcome if not.. i mean it goes on and on.. we will see, but i will definitely be pursuing and looking into a lawsuit as my employee rights are in massive violation.. so hey it will work out in the end, for me.. luckily no out of pocket legal cost from the fam so see yall in court.. and getting a check regardless.. good luck guys..
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