Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
All agencies are evaluated on DesignRush for demonstrated expertise and authentic client reviews to support your decision. Certain placements are paid.
Innovative Branding, Creative Designs, Website & Software Development
Innovative Branding, Creative Designs, Website & Software Development
Elevate your brand with innovative and creative branding designs by Prettify Creative. Boost your business with our expert website design and development, innovative branding, and results-driven digital marketing services...
At DoodleWeb, a creative web design & development agency, we transform your vision into vibrant digital experiences with a tailored approach, exceptional design, and innovative web solutions...
Custom Mobile Apps, Web Platforms & Blockchain - Paris Studio Since 2017
Custom Mobile Apps, Web Platforms & Blockchain - Paris Studio Since 2017
Paris-based studio building custom mobile apps (iOS/Android), web platforms, SaaS and Web3 products. 50+ in-house developers, designers and PMs, no subcontracting. Apps used by 100K+ people; clients include TF1, Livmed's and Book Village. Projects from 10K EUR. Rated 4.8/5 on Google...
At Celestial Infosoft, we have a strong commitment to offering quality-oriented, exclusive products and services that suit our customerss needs. Our focus is on your satisfaction, and we do all we can to ensure it at every level. Through our aggregated experience in many industries, we can guarantee...
Tech Implement is a custom software and CRM solutions company with 15+ years of experience helping businesses streamline operations and scale. We specialize in Dynamics 365, Salesforce, AI, and automation, delivering 100+ projects for clients across multiple industries worldwide...
Experience the game-changing power of technology with Veuz Concepts. At Veuz, we're dedicated to providing top-notch IT solutions that revolutionize businesses. Let's turn your concepts into success stories, together!...
We're a global team of developers, designers, and problem-solvers creating impactful software since 2007. IT-Dimension builds future-ready software from AI and IoT to mobile, enterprise, and 3D solutions...
Has your digital marketing plateau'd? Are you seeing advertising efficiency begin to decrease?
Our goal at Algofy is to take a look at your digital marketing through your entire marketing funnel. We believe that digital marketing can be effective for all businesses, however the right marketing mix and...
Pennine Technolabs is a fast-growing web and app development company serving in USA and worldwide. We build modern digital solutions to help businesses succeed. With a commitment to excellence, our expert developers and designers use the latest technologies to deliver user-focused results...
Quality is at the heart of our website design process.
Quality is at the heart of our website design process.
Renowned as one of Singapore's best website design and web development companies, we empower businesses with interactive, user-friendly, and feature-rich websites. Quality is at the heart of our website design process...
No. 1 Web Design & Development Company in Thiruvallur.
No. 1 Web Design & Development Company in Thiruvallur.
Codeingil, is an startup web design and development company in Thiruvallur. Offering web designing in very affordable price in AVADI. We also provide ecommerce system & Customer Relationship Management System (CRMS)...
Founded in 2014, IMP Marketing is an eCommerce marketing agency serving brands across the US and Canada. Our revenue share model helps founders scale with greater confidence while keeping their teams lean. By sharing both risk and reward, our success is directly tied to the growth of our clients...
Digital Business transformation Consulting and services
Digital Business transformation Consulting and services
With HR Tech, FoodTech, And Software Solutions, Captivix helps companies transform their business through advanced digital solutions. We provide the strategic insight, technical expertise, and industry experience of working with over 100 clients, including many Fortune 500 companies...
At Web3 Digital, we help businesses and individuals thrive in the digital world with expert solutions in Digital Marketing & Advertising, Website Development & Hosting, Crypto Solutions, and Education & Training. Whether you're looking to boost your online presence, launch a high-performing website, integrate...
chilliapple is an award-winning bespoke web and software development agency based in Kent, helping startups, scale-ups, and enterprise businesses improve operational efficiency through custom software, AI solutions, automation, and intelligent integrations...
At Enliven, we blend creativity and technology to deliver custom ERP, software, and digital solutions. With 10+ years of expertise, we partner with startups to enterprises, offering web, mobile, eCommerce, electronics, and product design that drive growth and future readiness...
In 2022, with little fanfare but much industry speculation, we opened our doors. We had two Founders, no team, no clients, just a dream-fuelled desire to build an agency that the best people would want to work for and the region's best brands would want to work with...
Tranciscolabs is dedicated to empowering businesses with innovative web and app development solutions tailored to their unique needs. With a philosophy of "As you grow, we grow," we prioritize our clients' success by delivering impactful digital platforms across industries like e-commerce, healthcare, and...
Kurli Codes is a dedicated and innovative team of designers, developers, engineers, and creatives who collaborate to tackle challenges and celebrate successes together...
A leading innovative cloud solution provider company
A leading innovative cloud solution provider company
Idiosys Tech is a private limited company, based in India, providing the best standard web design and development, app development, graphic design, animation video creation, digital marketing, and software consultancy services to the UK, USA, Canada, Panama, and all over the world...
Web Design | Mobile App Development Company India & USA
Web Design | Mobile App Development Company India & USA
Lemosys Infotech is a distinguished website development and web designing company serving to global clients. We provide highly professional services of the latest technology for web services to make your business more efficient and unique. We believe client service is not just a department but its a...
We Help New inspired Entrepreneurs to introduce their brain-child to the digital world
We Help New inspired Entrepreneurs to introduce their brain-child to the digital world
"Webrication or ONE STOP SHOP" at your services, saving your time is our utmost priority and we here do it in a creative way. Where there is a greater demand of online shopping and where people are looking for ways to save time, we at webrication bring a ONE STOP SHOP for all your problems. We value your time...
We are a team of 50+ experts in Gaming, Mobile Apps, AI, and UIUX, built over 100s of apps over the past 10+ years and helped build great products & solutions for our Clients Globally - US, UAE, Australia, South Africa, UK, etc...
We transform your digital, we accelerate your success.
We transform your digital, we accelerate your success.
Virsual is a digital agency specializing in web design, digital transformation and digital marketing for large companies. We offer website development services, e-commerce, apps, CRM software and customized digital marketing strategies. Our young and dynamic team is committed to providing innovative solutions...
CoregenX is your all-sector growth partner delivering high-performance web, app, ecommerce, and marketing solutions, with proven mastery in healthcare branding and digital transformation. CoregenX is your trusted growth partner across industries, providing high-performance web, app, e-commerce, and marketing...
Established in 2018, Codobux has emerged as a leading provider of mobile application and web development services. Our dedicated team is committed to delivering excellence, crafting tailored digital solutions designed to drive success for your business. Partner with us to unlock the full potential of your...
With Prioxis as your software development partner, every idea becomes a possibility, every vision a potential reality, and every goal an achievable milestone. Join us on this journey of innovation and excellence as we usher in a new era of tech transformation together...
We believe in delivering tailored solutions that meet your unique requirements. By understanding your business needs, we provide personalized services that drive success...
SRP Technologies is a premier technology solutions provider, renowned for its expertise in delivering cutting-edge innovations in Artificial Intelligence (AI), machine learning, and full-stack development...
Swiftstart is your premier global Amazon CRO agency.
Swiftstart is your premier global Amazon CRO agency.
We provide full marketplace solutions as an agency, or for brands that are a fit, a partner that buys your inventory. We also offer a coaching model for internal teams...
Ekfrazo Technologies delivers enterprise-grade IT Services and Software development services. We specialize in Salesforce consulting, servicenow implementation, AI/ML solutions, cybersecurity, Drupal development, Magento, RedHat, and Oracle services. Our expertise ensures scalable, secure and maintainable...
Altiux Innovations is a software and product engineering services organization focused on helping you accelerate the development of your IoT solutions and products. We provide specialized engineering services across the entire IoT development cycle, from consulting, device engineering, cloud and mobility...
Digital Strategy, Branding, Web Design & Development.
Digital Strategy, Branding, Web Design & Development.
Blacksmith Agency stands as a leading force in the realm of digital product development and online experiences. Founded on the principles of aligning with user expectations and leveraging data-driven insights, our agency is dedicated to empowering our partners in their pursuit of growth, innovation, and the...
SoftDoes builds custom software, AI, and web applications for mid-market companies that need enterprise-grade results without the overhead of an in-house team. U.S.-based leadership. Full IP ownership. No lock-in...
MYSense is a dynamic digital marketing agency specializing in innovative strategies that drive growth and elevate brands. We offer tailored solutions to enhance online presence and achieve business goals...
At Digitales Media, we are a comprehensive website development agency with a distinct mission: to effectively convey your brand's narrative through revenue-driven strategies. Our proficiency is centered on harmonizing your marketing objectives with the functionality of your commercial websites...
Equitysoft Technologies builds AI-powered web and mobile solutions that help businesses scale faster. From high-performance mobile apps and custom web platforms to intuitive UI/UX and intelligent automation, we turn complex ideas into reliable digital products for global markets...
MetaFussion is a dynamic digital company driven by a passion for crafting innovative software solutions tailored to meet the evolving needs of businesses. Our comprehensive services, including SEO, SMM, web development, and PPC campaigns, empower clients to thrive in today's fast-paced digital environment...
We are a unique agency. Combining deep insights, dynamic marketing, and custom systems will make your company more competitive. We know what it’s like to fight for market share against larger and better-capitalized adversaries. Our asymmetric strategies, processes, and tools will give you the edge that you...
ITWEBS provides full-cycle software development, web and mobile application development, eCommerce platforms, DevOps, integrations, IT support, and dedicated development teams for businesses that need reliable digital solutions...
Wpweapons is a team of professional Wordpress developers. We create complex ecommerce websites.
Wpweapons is a team of professional Wordpress developers. We create complex ecommerce websites.
Wpweapons is a team of professional Wordpress developers. We create complex ecommerce websites with endless functionalities in Woocommerce environment, supporting them and making updates time by time. We are specialized in building custom WordPress themes and plugins, plugin add-ons seamlessly blending...
At Scientific Webs, we utilize cutting-edge frameworks and languages for CMS, ERP, software, and website development, with expertise in Flutter for iOS and Android app development. Having successfully completed over 248 projects on Freelancer.com with a 4.9 out of 5-star rating, we offer infinite iterations...
Novumlogic is a creative agency that has provided services in mobile app development with native or cross-platform app development experience and in web app development since 2015...
FatCat Remote is a smarter hiring platform that connects fast-scaling companies with vetted remote IT talents in just 48 hours. We offer a 30-day risk-free trial, flexible hiring models (part-time or full-time), and optional talent management services covering compliance, contracts, and payroll...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
Proposals