Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
All agencies on DesignRush undergo evaluation based on professional expertise and verified client reviews. Please note that certain placements are paid partnerships.
Transforming data into actionable insights to drive personalised customer experience.
Transforming data into actionable insights to drive personalised customer experience.
Digitxl, as a Digital Analytics & Marketing Intelligence agency, is dedicated to the implementation of cutting-edge digital solutions and strategies. Our overarching objective is to craft innovative approaches that not only meet but exceed the expectations of our clients. By leveraging advanced analytics and...
We Help B2C Brands Achieve Real Growth | Pioneering Performance UGC
We Help B2C Brands Achieve Real Growth | Pioneering Performance UGC
As a boutique growth agency with a specialization in the expansion of B2C brands, GRYT exemplifies a commitment to delivering genuine marketing solutions that yield tangible results and authentic growth. GRYT proudly associates itself as a trusted partner with Shopify and Klaviyo, reflecting our dedication to...
As a leading ADA-compliant website design and Custom Software Development Company, we distinguish ourselves as a premier entity in the realm of product and technology services. Our specialization lies in Mobile and Web Development, where we exhibit a keen focus on crafting solutions with innovative UI/UX...
ORAMAD specializes in crafting aesthetically pleasing and efficient digital assets that enhance the effectiveness of our meticulously optimized advertising campaigns, resulting in a significant return on investment for our clients. Additionally, our passion extends to the realm of packaging design, branding...
Effective Web Technologies | Drupal Website Development
Effective Web Technologies | Drupal Website Development
We are engaged in the development and support of websites on the Drupal 10 CMS platform. We implement both small projects and large Internet portals and solutions related to e-commerce...
We are a client-centric organization dedicated to unlocking the full potential of our clients. In our approach, we consider every facet as a distinct brand entity, prioritizing the maintenance of a pristine image and messaging clarity. Our core expertise lies in the realm of brand identity, offering a suite...
We're a digital lab that seeks to connect brands with their customers through remarkable and unforgettable experiences.We craft immersive worlds of experiences that enhance and amplify the brand's performance. We are experts in maximizing the impact of your message through content in each communication...
Yudha Global has established itself as an esteemed Top Rated Plus freelancer on Upwork, consistently maintaining this prestigious status for over ten years. Throughout this extensive tenure, Yudha Global has demonstrated an impressive track record, successfully delivering more than 300 websites to a global...
Custom Software Agency Specializing in SaaS, Automation and Business Platforms
Custom Software Agency Specializing in SaaS, Automation and Business Platforms
Brasil Completo specializes in custom software development for companies seeking scalable systems, business automation and digital transformation.We design and build SaaS products, management platforms, administrative systems, integrations and web applications tailored to each business operation...
First choice for complex bespoke development needs. From custom integrations and full website or mobile app builds, to creating unique snippets and fixing code. We are a one-stop-shop for all things custom web and mobile development. We do what other companies tell you is impossible...
MVP Media is an award-winning & industry leading Digital Marketing Services Agency, delivering high-end & modern Web Design - Development technologies, Branding, Hosting, Search Engine Optimization and best converting Digital Advertising solutions. Discover the key to unlocking your business full potential...
Royale Graphix specializes in crafting custom, modern websites tailored specifically for law firms. Our websites effectively convey your legal narrative, leaving a lasting first impression while optimizing your operational flow for maximum efficiency...
Grow Business is a Cambridge-based digital agency specializing in comprehensive development and marketing solutions. We offer services including e-commerce development, Amazon FBA management, website and app creation, and targeted digital marketing strategies across platforms like Google and Meta...
United by clarity, driven by outcomes. We build products that performs. Every decision we make is grounded in strategy, powered by data, and executed with purpose. We don't just chase trends Were here to create measurable impact...
BeeSoul is a creative branding and web design studio dedicated to helping purpose-driven businesses and entrepreneurs thrive through intentional design. Specializing in visual storytelling, BeeSoul crafts soulful brand identities, strategic websites, and cohesive digital experiences that align with clients...
IT Holding is a pioneering SEO agency committed to transforming digital landscapes. With a focus on innovation and custom solutions, we specialize in elevating your brand's online visibility. Our approach combines cutting-edge techniques with in-depth market analysis, ensuring your business not only ranks...
We are an India-based digital agency recognized for our innovative marketing strategies that yield tangible results. Leveraging advanced technology and data-driven insights, we specialize in crafting bespoke, conversion-focused campaigns...
Designing with Purpose: Crafting Sustainable and Inclusive Digital Experiences
Designing with Purpose: Crafting Sustainable and Inclusive Digital Experiences
Kiquix is a forward-thinking design agency, emphasizing a data-driven and user-centric approach. We specialize in creating digital products that are not only aesthetically appealing and functionally efficient but also rooted in sustainability and inclusivity. Our work spans various platforms, focusing on...
From traditional PR and thought leadership campaigns to storytelling and creative social media management we got you covered. Something is not your average order-taking vendor. We are proud to be the go-to partner for some of the worlds biggest agencies and brands because they trust our expertise...
At AlphaSquad Technologies, we transcend mere development to craft transformative digital experiences. With unmatched proficiency in Web Development and Mobile Application Development, we pave the way toward an innovative, digitally evolved landscape. Our specialization lies in pioneering Website Design...
A full-service digital agency that enhances your online presence rapidly with digitalised data-centric solutions and transforms ambitious businesses into powerful brands...
Web Design and Digital Marketing Solutions to Help Your Business Thrive Online.
Web Design and Digital Marketing Solutions to Help Your Business Thrive Online.
Blue Sky Web Design, a dynamic agency with over a decade of expertise, specialises in crafting bespoke websites and implementing effective SEO strategies. Balancing the agility of a freelancer with the robustness of a larger firm, it offers a range of services including web design, development, and digital...
Customized and creative solutions to help your business stand out in the digital market
Customized and creative solutions to help your business stand out in the digital market
Bizital boasts a specialized team well-versed in the latest trends and technologies within the realm of digital marketing. Our collaborative approach involves working closely with clients to deliver creative and tailored solutions aligned with the unique preferences and requirements of each project...
We use the best world practices (YAGNI, KISS, DRI, and SOLID). An enterprise approach is an advantage, not an excuse. An extreme approach to development allows us to resort to the use of development-driven methodologies, in particular design, domain, bound, and testing...
the best digital marketing agency in Nigeria with proven data-driven approach
the best digital marketing agency in Nigeria with proven data-driven approach
Whether you are an SME or consulting firm, FMCG, eCommerce or FInTech startup, we leverage actionable insights from your marketing funnel, customers journey, social interests, search queries with competition analysis to develop proven growth strategies that will drive more signups, leads and sales...
Captus Technologies offers professional services since 11+ years for more than 2300+ website developed. We have worked variety of industries such as Retail, Real Estate, Logistics, Healthcare and many more. We have Developed 1100+ Brands across the world. Our certified mobile app developers is committed to...
Helping build your success with highly skilled professionals dedicated to providing top-quality IT services to businesses of all sizes. Our team is committed to helping your business succeed by providing the technical support and expertise you need to keep your systems running smoothly. We understand that...
An ISO Certified & Award Winning company "Software Solutions" is a renowned name in cybersecurity for secure network and web development. We have been proudly serving our clients since 2010...
Empowering Your Business, Enhancing Your Future - Porat
Empowering Your Business, Enhancing Your Future - Porat
Porat is a dynamic, forward-thinking company specializing in Business Process Outsourcing (BPO). Our mission is to empower businesses by handling their non-core activities, allowing them to focus on growth and innovation. We offer customized solutions, harnessing the latest technology and a skilled workforce...
Skye Marketing stands as a pioneering force in the realm of digital marketing, dedicated to delivering exceptional and bespoke online marketing solutions. With a focus on innovation and cutting-edge strategies, our agency has positioned itself as a leader in the industry. We are committed to surpassing...
Welcome to Grace Life Marketing, where we excel in delivering top-notch marketing solutions. With our expertise in website design, social media management, professional videography, product photography, social media advertising, and content marketing, we have the tools to elevate your brand to new heights...
Website design & development studio helping non-profit organizations and meaningful businesses grow.
Website design & development studio helping non-profit organizations and meaningful businesses grow.
NO BORDERS studio supports charitable organizations, sustainable enterprises, impactful initiatives, purpose-driven entrepreneurs, and innovators fostering positive change. Our dedication lies in elevating the representation and empowerment of women, LGBTQ+ individuals, and people of color by championing...
Digital Marketing Strategy. Inspired by Real Data. Tailored to Your Brand.
Digital Marketing Strategy. Inspired by Real Data. Tailored to Your Brand.
Publish Today Media deploys some of the most advanced digital marketing strategies and Ad Tech platforms available today. We help you achieve your company's marketing goals using 'Full Funnel' marketing techniques that ID & find your ideal prospects, create awareness, and provide all the messaging touchpoints...
A well-rounded team of professional eager to solve new challenges.
A well-rounded team of professional eager to solve new challenges.
Tech Unit synergizes digital expertise with creative ingenuity to catalyze business growth. Our approach hinges on robust data analytics and a versatile team, ensuring tangible and impactful outcomes. With a track record of over 50 successful projects, a dedicated team comprising 20+ specialists, raising...
Codiste is a leading IT services provider that specializes in advanced technologies, including AI,ML,Blockchian and NFT Development, Metaverse, AR/VR Development with Crypto Development. Our Team of experts are highly skilled professionals is committed to delivering innovative and customised solution to meet...
At Dlabs Consulting, our aim is to enhance your business, expand your client base, and elevate your online presence. Partner with us to soar to new heights your dedicated Digital Marketing agency...
We are an innovative technology solutions company with more than 8 years of experience offering high-quality services and products that guarantee high performance to small, medium, and large companies...
Consulting services to help your business grow in a digital world.
Consulting services to help your business grow in a digital world.
At Ahearne Lynch Consulting, we specialise in delivering web design services crafted for small businesses. Our mission is to empower your online presence by creating and maintaining websites that align with the unique needs and aspirations of your company...
At our creative studio, we specialize in bringing digital projects to life, focusing on the intricate realms of graphic design, web design, and web programming. Our forte lies in sculpting the very essence of your company's identity, nurturing its growth by infusing creativity and embodying the core values...
We develop designs that pave the path to business growth!
We develop designs that pave the path to business growth!
Empower your brand's digital presence with our all-in-one solutions. We specialize in cutting-edge web design, dynamic print materials, and SEO marketing strategies that propel your business to new heights...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?