Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Shopify Store Design & Development Expert | B2B White Label Services.
Shopify Store Design & Development Expert | B2B White Label Services.
Our company excels in delivering bespoke Shopify store design and development solutions. We provide expert B2B white label services, ensuring your clients receive exceptional, customized e-commerce experiences. Partner with us to elevate your Shopify offerings and drive business growth...
Corporate web design, SEO and maintenance for smarter businesses
Corporate web design, SEO and maintenance for smarter businesses
WDD Malaysia is a Petaling Jaya corporate web design, SEO and website maintenance agency helping Malaysian businesses build credible, search-ready and conversion-focused websites...
BytCoder handles all your technology requirements, allowing you to concentrate on expanding your business. Our expert solutions ensure seamless operations and support your growth...
We're a full-service Digital Marketing Agency crafting strategic campaigns that deliver results. 20+ Industries Served | 1000+ Brief solved | Qualified Team | End to End Management...
Decode House creates innovative brands and digital experiences for businesses that challenge the status quo. We specialize in transforming visionary ideas into impactful realities...
MakeMaya is one of the top web design companies in the USA. With a global presence in India, Australia, the UK, Singapore, Dubai, and more, we are ready to transform your digital presence...
APPiLY Technologies is a premier web and mobile app development company based in Bangalore. Since our inception in 2014, we have delivered top-notch applications to businesses worldwide. With our decade-long experience, we have developed deep technical expertise and a robust project delivery framework...
RobLinx is an esteemed tech company based in Ahmedabad, Gujarat, known for its excellence in web development, cloud-based software development, and commitment to client success...
Affordable Digital Marketing Agency in India. Adzbe offers a unique daily budget structure that gives you flexibility and control over your digital marketing spend. Uncover the benefits of Adzbe daily budget structure and take charge of your digital marketing budget like never before...
Turn Your Business Vision Into A Software Solution.
Turn Your Business Vision Into A Software Solution.
NextStack is a software development agency, with 10 years of experience in helping Startups and SMEs to establish and expand their business by digitalizing their processes...
Transform your digital presence with our comprehensive marketing services. From SEO and social media to content creation and web development, we provide the tools you need to succeed online...
For over a decade, we have been the go-to digital partner for businesses looking for trust and reliability. From handcrafted websites to mobile apps, our team of expert engineers and designers is dedicated to delivering digital solutions tailored to your unique needs...
Delivering Quality Mobile Apps, On Time, Every Time.
Delivering Quality Mobile Apps, On Time, Every Time.
Theappfathers - Your Trusted Mobile App Development Partner. Expertly crafting innovative, user-friendly mobile apps for iOS and Android. Let's bring your vision to life!" This description is concise, yet effectively communicates the agency's focus and expertise in mobile app development...
DOT Technologies excels in industry-leading IT services and solutions. We focus on custom software development and provide tailored solutions to overcome unique business challenges. Our team helps with IT services like server setup, management, and support. We also excel in Chatbot, AI, and IT automation...
Kreative Marketing Insights (KMI) is a top Atlanta digital marketing agency specializing in SEO, social media marketing, and website design & development. We drive online growth with innovative strategies and cutting-edge solutions...
We are a brand and software development agency specializing in building eCommerce, iOS, and feature-rich websites and apps that move your business forward...
Unified Bizness Tech provides high-quality, efficient, and effective solutions tailored to meet your business needs. Our expertise ensures seamless integration and optimal performance, empowering your business to thrive in a competitive market...
Precise Developers is an IT solutions and services company.
Precise Developers is an IT solutions and services company.
Precise Developers is an IT solutions and services company based in India. Since 2017, we are serving small to enterprise clients with the services such as Web Development, Custom App Development, Mobile App Development, SEO & Digital Marketing, Staff Augmentation, Support Services to speed up their business...
Where Innovation Meets Tradition, and Vision Creates Reality.
Where Innovation Meets Tradition, and Vision Creates Reality.
BLAKVILL stands at the vanguard of business solutions innovation. transforming industries with our visionary approach. By specializing in cutting-edge technologies and adaptable strategies, we drive businesses forward across diverse sectors...
Dallas-Based Full Service Multimedia Production Agency Established in 1999
Dallas-Based Full Service Multimedia Production Agency Established in 1999
Black New Media is a boutique full-service design agency based in Dallas, Texas. We're experts in the fields of web development, print design, and video production...
We specialize in software development, website development, branding, and IT solutions to provide a comprehensive suite of services aimed at helping your businesses build a strong digital presence, enhance your brand identity, and optimize your IT infrastructure...
Turning your vision into an unstoppable online presence.
Turning your vision into an unstoppable online presence.
Maperz is a leading digital marketing agency that boosts online success for businesses of all sizes. Our global team of experts specializes in SEO, WordPress web development, and ad campaign management on Google Ads and Meta. We deliver personalized SEO strategies to enhance visibility and organic traffic...
We manage your IT, so you can manage your business
We manage your IT, so you can manage your business
Krugis OU, based in Estonia, offers specialized IT services including mobile app development, cloud modernization, and digital transformation. With 15 experts, we deliver cutting-edge solutions to drive business efficiency...
Modern, Results-Driven Websites for Businesses & Organizations Across Nova Scotia.
Modern, Results-Driven Websites for Businesses & Organizations Across Nova Scotia.
Our modern websites are designed to make your Nova Scotia business or organization stand out on search engines and attract the attention it deserves...
ImagiNET Ventures, based in Chennai with a branch in Dubai, has been transforming innovative ideas into digital solutions since 2006. With over 1,450 successful projects, we specialize in custom software development, mobile apps, web design, eCommerce, digital marketing, branding and IT solutions...
We specialise in crafting bespoke websites that are not only visually stunning but also intuitive and user-friendly. Our experts will create stunning, responsive websites that not only captivate your audience but also drive results. Whether you need a sleek corporate site, an engaging Woocommerce platform, or...
Dedicated to helping businesses in Marana and Tucson thrive online.
Dedicated to helping businesses in Marana and Tucson thrive online.
Hey! We are Digiscaping, a digital marketing agency in Tucson. We have years of experience in SEO, Content Marketing and Social Media. Our web design services will help elevate your brand and attract more customers to your business. We look forward to working with you...
A Kelown-based Web Design and Digital Marketing Agency. Specialists in Shopify and WordPress websites. Partnering with clients in British Colombia and globally. Over 20 years of experience. Services include UX Design, SEO, PPC, Analytics, and Digital Marketing...
Since we started in 2015, Web Development USA has been a leader in providing 24/7 managed services for marketing and IT. Our expertise in custom website and application development allows us to create and maintain cutting-edge websites and digital platforms. Each project is strategically designed to...
We focus on refining brand positioning and user experience to grow your business online quickly. We'll create your dream website, manage it like pros, and be your on-demand resource for all design needs...
Ruteappz is an IT consulting and software development company dedicated to creating and transforming products, services, and enterprises. Our goal is to drive business growth both today and in the future by leveraging innovative solutions and cutting-edge technology...
Unleashing the power of data and collaboration to bridge the gap between sales and marketing and drive success. Market to potential clients wherever they are via email, social media, and more...
Helping Businesses become valued community resources.
Helping Businesses become valued community resources.
Fiero Social Media & Marketing empowers businesses to thrive in the digital world. We ignite brand awareness, drive engagement, and deliver measurable results through expert social media management, targeted influencer campaigns, and strategic SEO optimization...
Empowering organizations through human-centered design & development.
Empowering organizations through human-centered design & development.
Block 81 is a Portland-based design studio specializing in user-focused websites for tech, non-profits, manufacturing, music, and creative agencies. We create designs that center your audience and deliver exceptional value, becoming a vital piece of your bigger picture...
Growth is never by mere chance; it is the result of forces working together.
Growth is never by mere chance; it is the result of forces working together.
We are DarkLabs, a high performance digital agency | Google partners We build next-level brands and cover your digital presence, from branding and development to digital performance marketing...
We don't just build websites. We build experiences.
We don't just build websites. We build experiences.
With over two decades of experience, our team is adept at crafting tailored web solutions across a spectrum of platforms and technologies. Whether you envision complete digital overhaul or simply need to enhance and improve your existing site, we provide the expertise to bring your vision to life. Our...
Mayday Internet is a Kochi-based eCommerce growth and consulting company founded in 2020, specialising in Shopify eCommerce development, Conversion Rate Optimisation (CRO), and eCommerce strategy to help brands improve online sales, digital presence, and scalability...
We help formulate and execute brand, marketing and communications strategy.
We help formulate and execute brand, marketing and communications strategy.
With more than 27 years of comprehensive experience in advertising and marketing, we are your one-stop solution for all brand marketing needs and challenges...
Infiniti Qube is a premier Mobile and Web Development company dedicated to transforming innovative ideas into exceptional digital experiences. We specialize in creating customized solutions that drive business success and enhance user engagement...
We enhance customer engagement, brand awareness, and streamlining operations, through bespoke sustainable web, app & branding solutions for ambitious food & drink brands. With nearly a decade of experience with cutting-edge brands in food, drink, hospitality, art, and more, we champion environmental...
Digital Marketing , Website Development and App Development Company
Digital Marketing , Website Development and App Development Company
Slash Technologies
Slash Technologies offers comprehensive digital and IT solutions to businesses of all sizes, empowering them to achieve sustainable digital growth. Our services include website design, mobile app development, digital marketing, social media management, paid ads campaigns, and cust...
KIND M3DIA is a boutique digital marketing agency prepared to exceed your expectations by offering affordable marketing solutions with great value for money. We specialise in services such as SEO, Web Design and Marketing Strategy. However, we can help you with PR & Link Building, Content Marketing, Ads and...
DigiBenders has helped businesses evolve digitally, boosting their growth by 70% in just 2 years through comprehensive software development, unique branding, and strategic digital marketing.Looking for a reliable tech partner to build your software, design your website, or elevate your brand? We help...
Engineering capabilities that solve today's challenges and scale with you for a better tomorrow.
Engineering capabilities that solve today's challenges and scale with you for a better tomorrow.
Galekt Labs is a software engineering company specializing in remarkable MVP development and reliable product development to transform your ideas into market-ready products faster than traditional development cycles...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
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