Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
All agencies on DesignRush undergo evaluation based on professional expertise and verified client reviews. Please note that certain placements are paid partnerships.
Simplifying Your Digital Needs With Unlimited Skills
Simplifying Your Digital Needs With Unlimited Skills
Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...
We at Glush take great pleasure in the fact that we are a full-service agency. We are familiar with the ever-shifting landscape of the digital world, and we work hard to keep one step ahead of the competition in order to secure the success of our customers. We provide a variety of services, such as Graphic...
TeamTony is a strategy-led creative and digital agency helping ambitious businesses align their brand, activate their digital presence, amplify their visibility, and maximise performance...
At Tech Admire, we are more than just a company, we are a dynamic force of creativity, aspiration, and enthusiasm. Established to provide cutting edge services and IT solutions, Tech Admire brings together extensive experience and a dedicated team committed to driving growth and innovation in every project...
Connecting you with expert developers to bring ideas to life
Connecting you with expert developers to bring ideas to life
Mitrix Technology is a software development and consulting company. Since 2017, weve provided access to senior software engineers, helping you scale through dedicated teams, expert consultations, and efficient development practices...
DigiVend is a dynamic digital marketing agency dedicated to propelling your brand to new heights. With a focus on innovative strategies and creative solutions, we craft tailored campaigns to enhance your online visibility, engage your audience, and drive meaningful results. Let DigiVend be your partner in...
We are an international software development company that creates solutions for 4 distinct areas of cloud automation and has subsidiaries or sales partners in 12 different European nations...
Full-service creative agency specialising in branding, web design, and marketing.
Full-service creative agency specialising in branding, web design, and marketing.
At Soto Group, we facilitate the growth of brands. We collaborate with intelligent and ambitious individuals with an insatiable desire to innovate and create. A comprehensive brand and digital agency with global web design and development, marketing, and branding capabilities...
4Doctor Marketing Agency, Specialized in providing Digital Marketing Solutions for Healthcare Firms
4Doctor Marketing Agency, Specialized in providing Digital Marketing Solutions for Healthcare Firms
4doctor Marketing specializes in innovative digital marketing solutions for healthcare firms. Our experts use advanced SEO techniques, PPC advertising, and social media marketing strategies to assist medical firms and practitioners such as hospitals, diagnostic centers, pharmaceutical companies, nursing...
Transform Your Website From Ordinary To Extraordinary
Transform Your Website From Ordinary To Extraordinary
Second Crew is a team of UX/UI designers, front-end developers and web analysts with a creative and entrepreneurial mindset. Located in Silicon Valley, we specialize in creating memorable websites that drive sales. Through collaborations with innovative founders, we help launch, grow and scale businesses...
GoldenWing offers bespoke WordPress design and unique branding to elevate your digital footprint. Our SEO tactics enhance web visibility, serving clients worldwide with creativity and tech excellence...
We help startups build digital products and scale team.
We help startups build digital products and scale team.
Synapse Team will help your business increase the effectiveness of your company with the help of our industry-leading outsourcing and outstaffing solutions. We make high-quality IT expansion possible by providing knowledgeable employees, adaptable service, and reduced operating expenses...
Crafting Your Vision: Personalized BigCommerce Web Design
Crafting Your Vision: Personalized BigCommerce Web Design
Frooition is a BigCommerce web design and development agency that takes a personalized approach to create your perfect ecommerce store. We work closely with you to understand your business needs and customer journey...
Distinctive BigCommerce Web Design, Crafted for Ecommerce Excellence
Distinctive BigCommerce Web Design, Crafted for Ecommerce Excellence
Diztinct, established in 2004, is a leading ecommerce design and development company. We started with custom eBay Store designs, even winning eBay's Best Looking Store award for our work with Grapevinehill. Today, Diztinct specializes in BigCommerce web design, along with services for Shopify and Magento...
Unlock Your Digital Potential with Expert .NET & Software Development Company
Unlock Your Digital Potential with Expert .NET & Software Development Company
Digisoft Solution is a trusted IT consulting and software development firm specializing in custom software development, AI and automation solutions, creative design, and strategic digital marketing for IT and non IT sectors. We transform ideas into powerful digital solutions that drive growth, effic...
Modern platforms. Reliable systems. Technology that delivers - Core of Continuity
Modern platforms. Reliable systems. Technology that delivers - Core of Continuity
Hubops is an IT solutions company that designs, develops, and elevates businesses' digital presence, with a focus on user-centric design and technological evolution to deliver high-quality products...
We provide comprehensive software solutions, covering everything from initial prototyping and design to development and ongoing post-launch support. Our portfolio showcases diverse custom solutions tailored for clients spanning the spectrum from budding startups to well-established enterprises. What truly...
Your All-In-One Solution For Empowering Your Online Presence.
Your All-In-One Solution For Empowering Your Online Presence.
BazleDev.com is a company that specializes in improving the internet visibility of small businesses. In addition to this, Bazledev.com offers solutions for larger businesses. As a London-based development firm, we understand the difficulties that small businesses confront in today's competitive industry. We...
Webtrack Technologies comprises a team of seasoned and proficient web developers and designers. Our specialization encompasses a wide range of web development technologies, allowing us to deliver innovative and customized solutions precisely aligned with your unique requirements...
Lumestea Innovex is an AI-first digital services company that builds custom software, web & mobile apps, and cloud/SaaS platforms. We blend product strategy, UI/UX, and engineering to help startups and growing businesses launch faster, automate smarter, and scale with confidence...
Crafting Digital Products: Future-Proofing Innovation.
Crafting Digital Products: Future-Proofing Innovation.
At Fourmeta, we're a full-cycle digital agency with expertise in eCommerce, particularly as a Shopify Plus partner. We're here to elevate your business with tailored website solutions, comprehensive marketing strategies, and SEO to ensure your store's success...
Website Development, App Development Solutions and Digital Marketing Services
Website Development, App Development Solutions and Digital Marketing Services
Dqot Solutions is a global tech partner offering software, mobile app, website, and digital marketing services. We create innovative digital solutions for startups and enterprises worldwide. Our experts turn ideas into powerful experiences, driving growth...
Powering businesses with cutting-edge IT solutions. Your success, our mission.
Powering businesses with cutting-edge IT solutions. Your success, our mission.
Techx4u, Inc is a leading IT solutions provider, specializing in managed IT services, cybersecurity, and cloud computing. We empower businesses with innovative technology solutions tailored to their unique needs, ensuring seamless operations and robust security. Based in Sri Lanka with branches in the United...
AF Technologies is a comprehensive digital marketing agency that succeeds in making customized digital marketing solutions for businesses ranging from small enterprises to larger brands. Our agency is designed around a modern framework that embraces a client-centric ethos, forward-looking media strategies...
Expand, Sell, and Succeed with Our Tailored Digital Marketing
Expand, Sell, and Succeed with Our Tailored Digital Marketing
Danford Digital, based in Dallas, TX, is your full-service digital marketing partner, bringing innovative thinking and creative excellence to every online marketing project. We are dedicated to understanding your unique needs and believe in infusing a human touch into every digital campaign. With a commitment...
EMPOWER YOUR BUSINESS DIGITALLY with Web Apps, CRM, and Business Process Automations Solutions
EMPOWER YOUR BUSINESS DIGITALLY with Web Apps, CRM, and Business Process Automations Solutions
Club Code Technology serves as your dedicated digital partner in propelling your business into the contemporary era. We specialize in delivering cutting-edge solutions encompassing Web Apps, CRM, and Business Process Automation, all designed to optimize your operations, boost productivity, and maintain a...
We at Anand Techverce the best web development & digital marketing agency in Chennai, India.
We at Anand Techverce the best web development & digital marketing agency in Chennai, India.
Anand Techverce is a dynamic company focused on innovative digital solutions, delivering excellence in technology and business growth strategies. We empower brands with creative and impactful results, driving success through cutting-edge marketing, design, and tech development...
Your Vision. My Expertise. Powerful Branding & Web Design.
Your Vision. My Expertise. Powerful Branding & Web Design.
We help Brands & Businesses stand out online and thrive in a connected world. Crafting user-friendly websites and impactful brand identities to help brands and businesses thrive online...
Amplify your business with our data-centric, performance-driven digital marketing agency in Pakistan
Amplify your business with our data-centric, performance-driven digital marketing agency in Pakistan
Blupixel, a pioneering digital marketing agency in Pakistan, commenced its journey in 2016 with a resolute belief in the power of digital marketing to drive significant business leverage for our valued clients...
Founded in 2014, were a global IT solutions company serving the USA, Pakistan, and Spain. We specialise in building powerful products and seamless digital experiences that are efficient, user-friendly, and ready to deploy...
Growth-Focused Web & eCommerce Development Company specializing in custom websites, Shopify, and mobile applications. eWebWorld builds fast, user-focused digital experiences designed to increase conversions and support long-term business growth...
UpCodo is a leading Mobile App and Web Application Development company, Transforming Ideas into Apps and Powerful Brands. We craft applications that captivate users and elevate their experience. Partner with us to build the perfect Mobile App or Web Application tailored to your business goals...
SEOSyrup is a leading global SEO agency, spearheading the digital marketing landscape with a comprehensive suite of services designed to elevate online presence and drive business success...
TechBeta is a versatile agency providing web development and digital marketing services. We help businesses build and improve their online presence with a range of solutions for long-term growth...
Where Innovation Meets Ingenuity - Top Web Design & Marketing Agency 2023
Where Innovation Meets Ingenuity - Top Web Design & Marketing Agency 2023
Your one-stop shop for all things digital. Let us help you design and develop a professional website and implement effective digital marketing strategies for your business...
Transforming Businesses with Intelligent Web and Marketing Solutions
Transforming Businesses with Intelligent Web and Marketing Solutions
Datametricks Consulting Pvt. Ltd. is a full-service digital agency specializing in website development, digital marketing, and creative design solutions. Our expert team combines strategy, innovation, and creativity to deliver customized digital experiences that drive growth and engagement for businesses of...
At Magora, we transform your digital dreams into reality. Our innovative solutions blend cutting-edge technology with creative expertise to deliver bespoke software and mobile applications tailored to your unique needs...
Mongid Software House
prioritizes creativity and excellence in developing systems that emphasize user interface and ease of use. Our focus goes beyond mere software operations, ensuring that our programs stand out by delivering intuitive and user-friendly experiences, a quality often overlooked in many...
Welcome to Bitz Digital, where innovation meets reliability, and your digital success is our top pri
Welcome to Bitz Digital, where innovation meets reliability, and your digital success is our top pri
Bitz Digital: Where ideas come alive in the digital realm. With a passion for design, we're your creative allies, turning visions into captivating digital experiences. Empower your brand with our innovative design solutions welcome to the future of web and app excellence!...
We help brands and businesses to showcase themselves better on the internet to get more leads, traffic, business, brand recognition and achieve business goals...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
Proposals