Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...
Top Services:
- Call Centers
- BPO
- Location
- Surry Hills, Australia
- Number of Employees
- 1000 & Up
Your Trusted Technology Partner
NAPA Global is a premier provider of software development and IT services, established in Da Nang city (Vietnam). Sharing the same passion for technologies, we are devoted to building quality products and solutions trusted by our partners and clients worldwide...
Top Services:
- Mobile App Development
- Blockchain
- Software Development
- IT Services
- Web Design
- Show more
- Location
- Da Nang, Vietnam
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Your Business, Our Solutions, Further Together...
Top Services:
- Call Centers
- BPO
- Location
- Glasgow, United Kingdom
- Number of Employees
- 1000 & Up
USA-Based Medical Billing Company
Physicians Revenue Group, Inc. is the best medical billing company in the USA, that helps physicians to focus on patient care and boost their practice revenue...
Top Services:
- BPO
- Digital Marketing
- Web Design
- Location
- Downers Grove, Illinois
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
Simplify Your Medical Billing
Physician Billing Company ensures 99.5% collection of your billed revenue. Serving in 48 states, we are helping independent physicians & practices increase their practice revenue by up to 30%...
Top Services:
- BPO
- Location
- Irvine, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
Taking care of business
Helping owners and managers of businesses and charities, start up, manage and grow.Based in the UK, we provide on-call business operations. We work on an hourly basis, with no contracts so you just pay for the time you need, and our average rate is just £24 an hour...
Top Services:
- Accounting
- BPO
- Phone Answering Services
- Business Consulting
- HR Outsourcing
- Show more
- Location
- London, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $19/hr
- Minimal Budget
- Under $1,000
Accounting>>Taxation>>Consulting
Global FPO is one of the leading Bookkeeping Accounting Outsourcing firms in USA, UK, Canada & Australia. Our firm has provided services in this industry for 7+years with 500+ Happy clients...
Top Services:
- BPO
- Accounting
- Business Consulting
- Digital Services
- Digital Strategy
- Show more
- Location
- New Delhi, India
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
HR Solutions
As one of Elabram Group's business divisions, Elabram HR Solution focuses on human resources solutions. The company covers every HR needs: from manpower/temporary staff and payroll services by HR Outsourcing solution, permanent staff, expatriate providers, Executive Search by Recruitment Solutions, and...
Top Services:
- BPO
- Location
- Jakarta, Indonesia
- Number of Employees
- 250 - 499
Dedicated to provide billing solutions to medical providers.
Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
Top Services:
- Call Centers
- Location
- Tucson, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Create The Best SEO Strategy For You
SEO Services in Canada creates a digital marketing solution for our customers that are tailored to meet their business goals. For search engine optimization in Canada that ensures you maximum satisfaction and ROI, reach out to our SEO agency...
Top Services:
- Design Services
- Digital Services
- CRO
- Affiliate Marketing
- SEO
- Show more
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $90/hr
- Minimal Budget
- $10,000 - $25,000
Law Firm Support Services
Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
Top Services:
- Call Centers
- Accounting
- BPO
- PPC
- Digital Marketing
- Show more
- Location
- Las Vegas, Nevada
- Number of Employees
- Under 49
XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Unity, Maine
- Number of Employees
- 50 - 99
Management Excellence
We partner with you to create a competitive advantage, turning information into knowledge...
Top Services:
- Managed Services
- BPO
- Location
- Fairfield, New Jersey
- Number of Employees
- 500 - 999
Warehouse Management Consulting
The NorthStar WMS is a modular, configurable and flexible warehouse management system...
Top Services:
- Business Consulting
- BPO
- Location
- St. Paul, Minnesota
- Number of Employees
- Under 49
We Are The Best Call Center Service For Your Business
Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with...
Top Services:
- Call Centers
- IT Services
- BPO
- Phone Answering Services
- Translation Services
- Show more
- Location
- Bangalore, India
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $20/hr
Every Search Has Story. Lets Find It, and Make It Happen For Your Business at Seospidy
We have highly skilled SEO specialists who know what people are searching for and how search engines operate. To improve organic traffic to your company website...
Top Services:
- Social Media Marketing
- SEO
- Digital Marketing
- Web Design
- eCommerce Development
- Show more
- Location
- Delhi, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- Under $1,000
Portiva: Leading The Way In Medical Excellence
Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- HR Outsourcing
- Show more
- Location
- Trappe, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
We Specialize in Providing a Full Suite Of RCM & Laboratory Billing Services
We are one of the leading laboratory billing service and AR recovery services providers in the United States. We offer a comprehensive suite of profitable lab revenue cycle management...
Top Services:
- BPO
- Location
- Williamsport, Pennsylvania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
GTM Systems that scale
Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...
Top Services:
- BPO
- Email Marketing
- Digital Marketing
- Market Research
- Content Marketing
- Show more
- Location
- Fairfax, Virginia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Outsource for Your Business Needs
Best virtual assistant services of all time. Hire a VA for more than 6 hours a day and 7 days a week service as needed. For a fixed monthly rate please email us at admin@aslpreservationsolutions.com...
Top Services:
- Digital Marketing
- HR Outsourcing
- BPO
- SEO
- Design Services
- Show more
- Location
- Dhaka, Bangladesh
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
Boost your projects through software development and high level engineering.
Adintelo is a software development company that facilitates the process of hiring talent and experts for each of the projects of your company...
Top Services:
- Software Development
- BPO
- AI Development
- Location
- Medellín, Colombia
- Number of Employees
- Under 49
- Average Hourly Rate
- $45/hr
- Minimal Budget
- $25,000 - $50,000
- Portfolios Count
- 4 Projects Listed
Powering Growth and Scale for companies with our outsourcing service and SaaS platform. We make it easy to run any business, anywhere - including Hybrid and Remote working models...
Top Services:
- BPO
- Location
- Singapore, Singapore
- Number of Employees
- 250 - 499
Derive | Drive | Deliver
TekisHub is Staff Augmentation, Software Development, and Recruitment Process Outsourcing Company. TekisHub work with clients with variety of services and provide multi-platform application solutions and services...
Top Services:
- Accounting
- BPO
- Staff Augmentation
- IT Services
- Show more
- Location
- Wilmington, Delaware
- Number of Employees
- 1000 & Up
Optimizing the Business of Healthcare
The AIMA mission is to transform the commercial operations of our customers healthcare businesses. Our core services are revenue cycle management, healthcare technology solutions, and resourcing and infrastructure services...
Top Services:
- IT Services
- Cloud Consulting
- BPO
- Location
- Sarasota, Florida
- Number of Employees
- 250 - 499
We have prime focus towards our customers need.
Prime is founded by group of highly talented IT professional. Prime develop business applications and offers outsourcing solutions. Prime Consulting goal is to to bridge the gap between right talent with right requirement...
Top Services:
- IT Services
- Staff Augmentation
- Software Development
- Location
- Tacoma, Washington
- Number of Employees
- 50 - 99
End-To-End Medical Billing Services
We are a medical billing firm that provides '24/7 Medical Billing Services' and provides end-to-end medical billing solutions to physicians, hospitals, medical institutes, and group practices. With our speedy and low-cost services, we help you earn more money. Our tailored Income Cycle Management (RCM)...
Top Services:
- BPO
- Location
- Marietta, Georgia
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Portfolios Count
- 1 Project Listed
Your Partner, Your Future
Leader in the management of both administrative and documentary processes in outsourcing, for over 20 years IDC has been the reference point for Information Management and Business Process Outsourcing services as well. Cutting-edge technologies, many years of experience and constant search for innovative...
Top Services:
- BPO
- Location
- Milan, Italy
- Number of Employees
- 100 - 249
Converting Ideas into Reality
We are a UK based web designing and digital marketing agency. Our sole motive is to provide You with the devotions of mind and heart to build lasting mutual relationship and boost your profitability to the maximum on digital platforms...
Top Services:
- Web Development
- eCommerce Development
- WordPress Website Design
- SEO
- Digital Marketing
- Show more
- Location
- London, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
The Next-Gen Demand Generation Company
The SalesBridge is an "Artificial and Human" Intelligence enabled Demand Generation Company focused on providing a full-funnel smart lead nurturing program for Marketing, tech, and software companies...
Top Services:
- BPO
- Location
- Pune, India
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Remote Teams For Mid-Market Companies
Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...
Top Services:
- Call Centers
- Customer Support
- Business Consulting
- BPO
- PPC
- Show more
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
Customized processing solutions for your business's needs
TurnKey Resources has professional staff to help with general administrative task or a specific skill set for niche and specialty programs, we have you covered...
Top Services:
- BPO
- Location
- Lewes, Delaware
- Number of Employees
- 100 - 249
Our BPO services provide a wide range of flexible solutions
Blumot provides solutions to private and public organizations to multiple countries and industries...
Top Services:
- BPO
- Location
- Wilmington, Delaware
- Number of Employees
- Under 49
AS BPO Solutions is a fast growing supplier of high performance services
AS BPO Solutions Provides all range of telesales, customer care, research and development, and software development services to corporations including banking, telecommunications, transportation, energy, and retail...
Top Services:
- BPO
- Location
- Lewes, Delaware
- Number of Employees
- Under 49
Proudly Serving America's Workforce Since 1944.
We're committed to providing multiemployer clients and their members with tailored solutions, superior customer experiences, and local personalized services...
Top Services:
- BPO
- Location
- Tampa, Florida
- Number of Employees
- 1000 & Up
The Power of Good Advice.
We launched Performance Dynamics in 2001, with the goal of becoming an insourcing company for tasks that are repetitive within organizations...
Top Services:
- BPO
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
Where Trust Meets Quality
we enhance the growth process of our clients by bridging the gap between their requirement and its fulfilment. We thrive to maintain our relationships on the four pillars of trust, integrity, quality, and affordability...
Top Services:
- IT Services
- Managed Services
- BPO
- HR Outsourcing
- Translation Services
- Show more
- Location
- Banglore, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
With a name like sales , it has to be good
We provide sales and Backend support to many business all across the Australia, since 2012 we started with 4 now we are family of 104 all across the Globe , we believe in innovation and once you walk in to us us can find each and every thing that help to build good and strong Business that can run for decades...
Top Services:
- BPO
- Digital Marketing
- Location
- Nashik, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
Outsourcing Done Ethically
BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...
Top Services:
- BPO
- Call Centers
- IT Services
- Location
- Santa Monica, California
- Number of Employees
- 1000 & Up
- Portfolios Count
- 2 Projects Listed
We integrate, automate and process your needs.
We are software developers with over 20 years' of experience in workflow automation and AI applications...
Top Services:
- BPO
- Software Development
- Location
- North Sydney, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $110/hr
- Minimal Budget
- $50,000 & Up
Local Experience, Global Pricing
We are a boutique firm that takes a one-dimensional approach to locating the greatest personnel for your organization and then leading them toward reaching your business objectives. We give a soft layer of local Australian management while also ensuring that your company's offshore crew is culturally...
Top Services:
- BPO
- Call Centers
- Customer Support
- Managed Services
- IT Services
- Show more
- Location
- Sydney, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
We connect experiences without borders
We are a Call Center that specializes in BPO (Business Process Outsourcing) services, serving campaigns across the American continent and developing Nearshore strategy. We are an extension of your company; we integrate corporate culture with technical and human capital physical structures to provide contact...
Top Services:
- BPO
- Call Centers
- Digital Marketing
- Location
- Mexico City, Mexico
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
Executive Search Services That Put The Right Person In The Right Job
Merito Group offers data-driven talent acquisition solutions, including retained executive search, contingency search, temporary placements, recruitment process outsourcing, career coaching, leadership development, and executive coaching. The firm caters to various sectors, including energy, entertainment...
Top Services:
- BPO
- Business Consulting
- Location
- Loch Lynn Heights, Maryland
- Number of Employees
- Under 49
Buy services, receive results
Metrickal is a startup that bases its services on 2 pillars:- Business Process Outsourcing (BPO) of operational, marketing, sales and human resources tasks, saving more than 50% on equal productivity, with seamless integration.- Providing employees and candidates from other companies How do we do...
Top Services:
- BPO
- Location
- Barcelona, Spain
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Well count the numbers while you multiply your time.
Providing businesses with the most advanced accounting and financial services is Accario's primary mission. Accario's services and disciplines continue to help clients maintain a healthy balance sheet and have peace of mind no matter the size of their business, be it a small franchise or a large enterprise...
Top Services:
- BPO
- Accounting
- Customer Support
- Location
- Melbourne, Australia
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $1,000 - $10,000
Diving Into Technology
Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...
Top Services:
- Mobile App Development
- Web Development
- eCommerce Development
- Software Development
- Staff Augmentation
- Show more
- Location
- Dhaka, Bangladesh
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 6 Projects Listed
Business Process Outsourcing, Call Center and Technology Solutions.
At every stage of the client experience, helpful customer care is essential. Consumer behavior and business margins are directly influenced by effective communication. Our friendly representatives at GGA are aware of how crucial it is to represent your company in a professional manner...
Top Services:
- Call Centers
- BPO
- Location
- Tijuana, Mexico
- Number of Employees
- 500 - 999
Outsourcing for business
BPO Connect has extensive expertise in the outsourcing sector, as well as global operating experience in countries such as the Philippines, India, Sri Lanka, Malaysia, Kenya, Rwanda, and Turkey. We understand what works (and what doesn't) in the outsourcing industry. This knowledge and operational expertise...
Top Services:
- Software Testing
- Software Development
- BPO
- IT Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
Your Ultimate IT partner
ExbroIT is a UK-based, privately held data input outsourcing company. We've been doing data entry for quite some time. We are devoted to providing cost-effective data entry and BPO services to our clients in the United States, the United Kingdom, Canada, Australia, Brazil, Spain, France, Germany, Italy...
Top Services:
- BPO
- Web Development
- Web Design
- Digital Marketing
- Email Marketing
- Show more
- Location
- Lewes, Delaware
- Number of Employees
- 50 - 99
- Minimal Budget
- $1,000 - $10,000
WE SIMPLIFY RATHER THAN COMPLICATE
Welcome to Zee Tech Support, your one-stop solution for all your virtual assistance needs! We offer a wide range of virtual assistance services that cater to all kinds of businesses and individuals. Our team of highly skilled and experienced virtual assistants are equipped with the latest tools and technology...
Top Services:
- BPO
- Creative Services
- Location
- Melbourne, Australia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
SMBs & Startups Product Development Company
We are a group of engineers and designers working to add value for our clients...
Top Services:
- IT Services
- BPO
- Location
- Coimbatore, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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