Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Kiwi Partners delivers high quality Project Management, Accounting, Consulting Services, and HR services to the nonprofit community. For over 20 years, our consistent high quality service have provided clarity to the reader of a nonprofit’s financial statement, enhanced funders’ confidence to give, and...
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Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
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BPO Connect has extensive expertise in the outsourcing sector, as well as global operating experience in countries such as the Philippines, India, Sri Lanka, Malaysia, Kenya, Rwanda, and Turkey. We understand what works (and what doesn't) in the outsourcing industry. This knowledge and operational expertise...
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Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...
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Smart Outsourcing Solution (SOS) is your partner for compliant offshore hiring. With decades of recruitment experience and strong operations in the Philippines, we deliver remote-ready talent in AI, tech, and customer support. Our EOR solution handles everything from onboarding to payroll, giving you a...
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We are a highly experienced, flexible call center. Ready for new challenges and thrilled to help companies grow!...
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Infolks, which is one of the finest and fastest-growing Annotation company in India, providing the best quality output at the lowest rate in the global market and we are certified with ISO 27001:2013, ISO 9001:2015 and we follow EU GDPR standards. We've more than 5 years of experience in Image, video, text...
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YourDailyTask provides world class virtual assistants from india for entrepreneurs, small businesses and busy professionals. We help them to do time-intensive tasks such as web research and document creation which in turn helps them to concentrate on the important part of core business...
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We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects...
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LM Marketing Integral is the agency that will help you in your participation in BTL Exhibitions, Congresses, Events and Actions. We design and develop personalized projects, focused on the needs of each company. LM Marketing Integral is located in the city of Buenos Aires, and provides its services of...
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We are web site design agency located Dhaka, Bangladesh. We have team to provide the best possible solution for you...
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BDO is a trusted adviser to clients seeking project management, audit, tax, and business consulting services. As one of the worlds leading audit and accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across...
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Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
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Startup & SME-Friendly Virtual Assistant Services - BidBat...
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Trabajamos día a día para entregar soluciones confiables e innovadoras y de esta manera ser reconocidos por nuestro compromiso en la prestación de servicios por medio de las personas y apalancados en la tecnologías de la 4IR, IoT, IA, RPA y Analítica, soluciones que generen valor y seguridad. Nuestro ADN...
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Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...
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Om Data Entry India is an ISO-certified and globally recommended data entry outsourcing company based in India that provides a comprehensive range of high-quality data entry outsourcing solutions across the world to each and every business segment that needs manual data entry...
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GBSN Research provides tailored data services to businesses of all sizes around the world since 2013. The team is made up of seasoned data scientists that can gather, process, and analyze large volumes of data to provide customized solutions for growing business...
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Endicott Comm Inc was established in October of 2007. Our team is committed to the Answering Service and Contact Center industry and delivering what we promise. The purchase of smaller answering services comprises the company that Endicott has become. Client referrals as a result of quality, and our company...
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Streamsoft is a rising healthcare business consulting firm ready to deliver client-centered solutions. Our holistic business approach complete with healthcare business, IT, and marketing services gives physicians an all-in-one support team to start and maximize their healthcare service potential...
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SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
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Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage...
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Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality...
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Quality Back Office (QBO) relieves business owners from the burdensome tasks of payroll, bill pay, invoicing, bookkeeping, accounting and more. With a dedicated team of real people and over 10 years of experience, we have successfully taken over 500+ back offices. Let us be your go-to back office provider...
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Sourcefit is the leading custom offshore outsourcing company in the Philippines. Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We offer low-cost, specialized outsourcing services that are customizable based on your specific...
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Best virtual assistant services of all time. Hire a VA for more than 6 hours a day and 7 days a week service as needed. For a fixed monthly rate please email us at admin@aslpreservationsolutions.com...
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We support businesses to succeed by outsourcing and providing centralised remote workers using cost effective solutions...
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At SMB Medical Billing, we exude pride in delivering unparalleled medical billing services across Kansas. Our formidable team of 40 experts, with 27 dedicated members boasting a decade-long commitment, averages an impressive 12.5 years of experience in the intricacies of medical billing. This reservoir of...
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Bold Ink is a Vancouver-based collective of marketing and communications experts dedicated to assisting small and mid-sized businesses in forging stronger connections with their customer base. With our specialized knowledge and tailored strategies, we empower businesses to enhance their brand visibility and...
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CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...
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Acehweb.com is one of most trusted local based web design services since 2009. We are use wordpress as most likely CMS for our clients. Our clients is start from government, small business to large business. The largest local newspaper in the city is one of our client...
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Outsourcing service which we are provider is dedicated solution for foreign companies. We have e-commerce specialists doing expansion at amazon, ebay, aliekpress,allegro and more marketplaces. We also provide iGaming solutions as a customer support 365/24/7 and compliance team...
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LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...
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Trust a leadgen company that gets the pains of scaling a business. Achieve predictable growth and solid ROI while we handle the routine...
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Zeropoint Computing is an IT farm with Website, Software, Mobile App Development Supports, Graphic Designing and SEO support as well as Freelancing Support ...
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We at 5Fusion Tech LLC, develop your best websites, software's and social media marketing and guide you throughout the process to facilitate your business and make it easy for your to other aspects of your business...
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We don’t believe in “one solution fits all”, but we always create customized solutions for our clients in order to address and track their critical business issues...
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We innovate to find a better way:Offering a powerful set of automatic migration tools: from an obsolete platform migration service to next generation platforms.We work to develop the most effective solutions for our customers, designing, building, and distributing software resources and applications...
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TOP SOFTWARE ENGINEER STAFFING AGENCY IN VIETNAM...
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Since its inception in 2009, Intelegencia has been transforming businesses through its service offerings in Technology, BPO, Back Office, Data and Cloud Engineering...
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Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
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Aspen HR: Expert PEO Solutions for Dynamic Business Growth. Offering specialized HR services, payroll management, and comprehensive benefits in a white-glove approach, catering to diverse industries including technology and finance. Renowned for personalized client service and a robust national presence...
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AgileHRO is an HR-Tech company empowering businesses of all sizes to manage their global teams seamlessly through Agile Hero, innovative global employment platform. Agile Heros powerful features, including Employer of Record (EOR), Global Payroll, and Global Mobility, companies can navigate the complexities...
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We are an international firm with a presence in Peru, Colombia, Ecuador, Chile, and Mexico, specializing in providing audit, financial, accounting, tax, and legal consulting services, outsourcing services, inventories, transfer pricing, and IT, among others...
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Sprint19 specialize in software development to bring your innovative ideas to life. Let's build something amazing together. For over a decade, our team's combined experience has helped 150+ startups build their web and mobile applications, launch their businesses, and have a handful of acquisitions...
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Data Entry, Data Conversion, Data Processing, Web Scraping, Online Data Entry Specialist, Offline Data Entry Specialist, Excel Data Entry Representative, Data Extraction , Magento Product Upload Services, eCommerce Product Upload Services , Catalog Data Entry...
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Local SEO is a specialized SEO & content marketing agency that helps businesses grow organic traffic through SEO. We are a Portuguese SEO Agency with experience in the Portuguese and English Market...
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Netgains is a digital innovation workplace that delivers technical solutions with integrity, passion and excellence. Our team specializes in creating websites, mobile apps and infrastructure that solve business challenges and align with your emerging IT demands, helping you gain a competitive edge and take...
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Paul Virtual Solutions, based in Regina, Saskatchewan, offers a range of services including International Trading, BPO, Call Center & HR Solutions, and Affiliate Marketing led Sales Solutions to clients globally. We excel in facilitating seamless connections between Manufacturers, Suppliers, and Potential...
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360 Automation AI develops custom AI agents and automates complex workflows to help businesses save time, reduce operational costs, and increase revenue...
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Every agency is independently vetted before it can be listed or ranked
Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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