The top BPO agencies in 2026 are Munzai Solutions, Designveloper, and Offshore Online, selected from 6 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. Munzai Solutions leads the ranking for BPO, followed by Designveloper and Offshore Online.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams...
Top Services:
Customer Support
Business Consulting
Call Centers
Email Marketing
CRM Consulting
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Location
Manchester, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$35/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
12 Projects Listed
Munzai Solutions Services
Customer Support
Business Consulting
Call Centers
Email Marketing
CRM Consulting
Managed Services
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Souqh
Maxyfi
Konch
Skriber
Data sourced from the agency's DesignRush profile
Munzai Solutions Reviews & Testimonials
Troy Porter Owner at Enviro-Master Services
5.0★
Appointment Setting Review from Troy Porter
Our experience with Munzai was very positive. Zain was exceptional to work with. His communication was excellent, and anytime I had a question, concern, or request, he was quick to respond and willing to jump in and help. Adil also worked extremely hard on our account. He was persistent, consistent, and clearly put a tremendous amount of effort into trying to create opportunities for us. Ultimately, we did not get the level of results we had hoped for from the campaign. I believe part of that was because our service can be a difficult one to explain through outbound prospecting. Many potential customers are not already aware that a service like ours exists, so there is a significant amount of education involved before someone understands the value. What I can say confidently is that Munzai worked hard to try to make the relationship successful. They listened to our concerns, made adjustments, stayed engaged, and genuinely tried to help us succeed. I appreciated the effort, responsiveness, and integrity they demonstrated throughout the process.
Davey Warren 🍐 CEO at Pearagon
5.0★
Outbound Review from Davey Warren 🍐
Munzai Solutions has been a great partner for our outbound outreach. What stood out most was their communication. They checked in with us daily and weekly, kept us updated every step of the way, and worked closely with us to identify our target clients and the best directions to pursue. That level of consistent communication made the whole engagement feel efficient and collaborative, and it is a big reason we felt we got the best bang for our buck. We enjoyed working with them and would recommend them to other companies looking for a communicative, responsive outbound partner.
Sam Bartow Moreno Founding GTM Director at CourtNexa
5.0★
Appointment Setting Review from Sam Bartow Moreno
Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797I’m very satisfied. And would highly recommend them.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Designveloper is a leading software development company in Vietnam, founded in 2013 and headquartered in Ho Chi Minh City. Our mission is to help startups and enterprises transform ideas into real, impactful products...
Top Services:
Web Design
Mobile App Development
Software Development
AI Development
Web Development
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Location
Ho Chi Minh, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$26/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
16 Projects Listed
Designveloper Services
Web Design
Mobile App Development
Software Development
AI Development
Web Development
IoT
Cybersecurity
BPO
DevOps Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Lumin
Joyn’it
Aha
Swell & Switchboard
Ordoclic
Song Nhi
Chloe Ting
Walrus Education
Salepositive
Talent Wasabi
Data sourced from the agency's DesignRush profile
Designveloper Reviews & Testimonials
Hoàng Văn Dũng Review from Google
5.0★
Hoàng Văn Dũng's Review Sourced from Google
They have professional working process and can quickly adapt to our needs with latest technology. If you're going to build a product, this company is highly recommended.
I Lê Review from Google
5.0★
I Lê's Review Sourced from Google
This is the company which I am collaborating with some projects until now.They have the professional working process and great support all the time.I highly recommend this company.
Cloe An Review from Google
5.0★
Cloe An's Review Sourced from Google
They support really fast, good team (y). If you want to build a mobile app with good rate, highly recommend them.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Data entry outsourcing or multitasking the internal methods; is one of the aspects every organization across the globe has to embrace with open arms, to keep pace with the cutthroat competition, while dealing with tons of data that needs to be digitized – accurately and efficiently...
Top Services:
BPO
Location
Bergenfield, New Jersey
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
$10,000 - $25,000
Offshore Online Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
GTM and sales advisory for B2B tech companies selling $50K+ deals
Growth Cab helps B2B tech companies that sell $50K+ contracts build a predictable pipeline. We start from the accounts a client wants to win, sharpen the positioning, then put trained sales professionals in front of decision makers on LinkedIn and email. Since 2022 we have worked with 400+ B2B clients in the...
Top Services:
Business Consulting
BPO
Digital Marketing
Social Media Marketing
Email Marketing
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Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Growth Cab Services
Business Consulting
BPO
Digital Marketing
Social Media Marketing
Email Marketing
Digital Strategy
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...
Top Services:
BPO
Call Centers
Phone Answering Services
HR Outsourcing
Customer Support
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Location
Leicester, United Kingdom
Number of Employees
1000 & Up
Average Hourly Rate
$20/hr
Minimal Budget
$10,000 - $25,000
ATM Group Services
BPO
Call Centers
Phone Answering Services
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Boots Opticians
Vodafone
Ziggo
Old Mutual
Data sourced from the agency's DesignRush profile
ATM Group Reviews & Testimonials
Lale K Review from Google
5.0★
Lale K's Review Sourced from Google
I worked here for 3 months and my experience was (contrary to the reviews below) very nice, easy going. The management accommodated my personal circumstances and provided ease into adapting to the role, support was always available as well as humour and banter from colleagues. Perfect transition job from hospitality to office roles. Bonus points for progressing employees internally to higher roles accordingly.
An Ash Review from Google
1.0★
An Ash's Review Sourced from Google
How did managers help with a transfer of service for a customer who left review.Because at managements rule is to never disclose that they are calling from at management,they are only to represent and use their clients name. What’s even funnier is this customer was considered special from the rest. They were not only informed it was at management dealing with their service but they even knew the real names of the managers.Another common practice is staff and managers mostly use a dummy name not their real. But in this case even that info was provided to the customer. Must be a special customer that the normal practices were broken for them and they from millions of customers even took the time to write a review lol . Everyone laugh with me.
Tim Lee Review from Google
5.0★
Tim Lee's Review Sourced from Google
Both Adnan & Connor at AT Management were superb in their dealings with me over the transfer of a service when I was moving house. Nothing was too much trouble & their knowledge was very good. I’d have no hesitation in recommending these two individuals or AT Management
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
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Location
Overland Park, Kansas
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$10,000 - $25,000
1840 & Company Services
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Groupon
Isango
Instacart
HomeLight
LearnZillion
Data sourced from the agency's DesignRush profile
1840 & Company Reviews & Testimonials
Princess Review from Google
5.0★
Princess's Review Sourced from Google
I wanted to take a moment to share my experience going through the hiring process here, because it genuinely blew me away. We’ve all been through frustrating interview cycles, but this was the exact opposite. From day one, the entire process was incredibly smooth and stress-free.What really made an impression on me was how professional, kind, and down-to-earth the team was. During my interviews, it didn't feel like a rigid interrogation; instead, it felt like a great, two-way conversation. They genuinely cared about my career goals and took the time to answer all of my questions.Communication was amazing, too. I was never left hanging or wondering what the next steps were, which I appreciated so much. Walking away from the process, I just felt valued as a person, not just a resume. I am so excited to be joining such a thoughtful and professional team!
Kassayndra Meyer Review from Google
5.0★
Kassayndra Meyer's Review Sourced from Google
Highly professional and incredibly responsive throughout the entire recruiting process! They made everything seamless, kept me well-informed at every step, and truly care about finding the right fit. I highly recommend them.
Jaylord Briones Review from Google
5.0★
Jaylord Briones's Review Sourced from Google
I had a great experience with 1840 & Company throughout the recruitment and onboarding process. The team was professional, responsive, and transparent at every stage. Communication was clear, and they kept me informed regarding the next steps and requirements. I especially appreciated the support and guidance provided by the recruiters, which made the process smooth and stress-free. Their professionalism and efficiency left a very positive impression, and I am excited to begin my journey with the company. I highly recommend 1840 & Company to professionals seeking remote and global career opportunities.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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