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Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs. 

Best Call Center Companies

63 Companies - Rankings updated: September 04, 2026

DesignRush evaluates all call center providers based on its expertise, success stories, and verified client reviews. Some listings may be paid.

Expertise
Industry
Under $1,000
Sort by: Avg Hourly Price: High to Low
Under $1,000 × Sort by: Avg Hourly Price: High to Low ×

  • Virtual BDC LLC

    Best Outsourced Virtual BDC Services Company USA

    A Virtual Business Development Center (BDC) is an outsourced team specializing in lead management, customer engagement, and sales support. Operating remotely, these professionals handle appointment scheduling, follow-ups, CRM management, and digital customer interactions boosting conversions while reducing...

    Top Services:

    • Call Centers
    • Software Development
    Location
    Sugar Land, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    Under $1,000

    Virtual BDC LLC Services

    • Call Centers
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ohio Auto Group
    • Texas Luxury Autos
    • Northwest Auto Mall
    Data sourced from the agency's DesignRush profile
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  • DuckTeacher SEO

    SEO Built On Structure, Data, & Long-term Growth

    We are a boutique SEO consultancy focused on building search-driven websites that rank, convert, and scale. Instead of generic tactics, we work on site structure, content relevance, and authority signals to help brands achieve sustainable organic growth in competitive markets...

    Top Services:

    • SEO
    • Web Design
    • Affiliate Marketing
    • CRO
    • AI Development
    • Show more
    Location
    Quanzhou, China
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    Under $1,000

    DuckTeacher SEO Services

    • SEO
    • Web Design
    • Affiliate Marketing
    • CRO
    • AI Development
    • CRM Consulting
    • Market Research
    • Business Consulting
    • Translation Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Paws Fantasy
    • TZFIT
    • Superlaser
    Data sourced from the agency's DesignRush profile
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  • GAM Tech

    Leave I.T to us!

    AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...

    Top Services:

    • IT Services
    • Cybersecurity
    • Managed Services
    • IT Compliance Solution
    • Cloud Consulting
    • Show more
    Location
    Calgary, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    Under $1,000

    GAM Tech Services

    • IT Services
    • Cybersecurity
    • Managed Services
    • IT Compliance Solution
    • Cloud Consulting
    • Big Data Analytics
    • Business Consulting
    • Call Centers
    • Web Design
    • UI/UX Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Eagle Copters
    • Goldenacre
    • Hull Services
    Data sourced from the agency's DesignRush profile

    GAM Tech Reviews & Testimonials

    • Michelle Miskey
      Michelle Miskey Review from Google
      5.0 ★

      Michelle Miskey's Review Sourced from Google

      We receive and continue to receive amazing customer service from GAM Tech as our IT services provider. Their support is 24-7 which is imperative for our business function. The team is great to deal with, very quick, responsive, attentive and efficient. We especially appreciate Sean our client success manager and the attention he gives our company. Actually the whole team is great to deal with, very professional and helpful! Highly recommend!

    • Александр Кузьма
      Александр Кузьма Review from Google
      1.0 ★

      Александр Кузьма's Review Sourced from Google

      Extremely disappointed with this service center. My questions were completely ignored, and the staff showed no effort to understand the actual issue. It felt like they were more interested in making excuses than helping a customer. The lack of professionalism and basic competence is astonishing. I would strongly advise anyone to think twice before bringing their device here.

    • Azim K
      Azim K Review from Google
      5.0 ★

      Azim K's Review Sourced from Google

      We had a great experience working with GAM Tech during our office location move. They helped us resolve all the hassles smoothly and professionally, and were always available whenever we needed support. Special shout-out to Kruno and Chris — both were extremely helpful, responsive, and made sure everything was handled without disruption. Highly recommend their services for any IT needs!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.7 4.7 (58)

  • S3 Technology Group

    Your CRM and Communication Solutions Partner

    S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...

    Top Services:

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    S3 Technology Group Services

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mad Subie Performance
    • Davis Realty
    • USAA
    Data sourced from the agency's DesignRush profile
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  • Visionary Solutions Inc.

    Outsource Smarter. Grow Faster.

    Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...

    Top Services:

    • Business Consulting
    • Email Marketing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Miami, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Visionary Solutions Inc. Services

    • Business Consulting
    • Email Marketing
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Apex Growth Solutions
    • BlueWave Enterprises
    • Summit Edge Consulting
    Data sourced from the agency's DesignRush profile

    Visionary Solutions Inc. Reviews & Testimonials

    • Ruby Steward
      Ruby Steward Review from Google
      5.0 ★

      Ruby Steward's Review Sourced from Google

      Thank you so much for such excellent service! Very friendly and professional staff. Everyone we came in contact with was great! And the owner, Jordan Abele, was very attentive and hands on. He made sure our marketing campaign was as successful as it could be. I would highly recommend them for all of your inbound or outbound call center needs! Definitely plan to use them again in the near future.

    • Chris Mancuso
      Chris Mancuso Review from Google
      5.0 ★

      Chris Mancuso's Review Sourced from Google

      Visionary is a top notch organization. They strive to be more than a partner but an extension of your organization. They can handle many functions with in an organization which makes the partnership so valuable. The Visionary team constantly work on training the team to ensure any customer interaction is handled in the most effective manner. Customer retention is key for both our businesses so having a team like Visionary partnering with us ensures our customers will have a good experience when dealing with a support agent and in turn wanting to return to us as technology changes in the future.

    • Anna william
      Anna william Review from Google
      5.0 ★

      Anna william's Review Sourced from Google

      I am highly grateful to this company. With the expert advice and amazing services of digital marketing team of visionary now I am earning better profits every month. I really appreciate the Visionary Solutions team that help me to grow my business within a very short period of time. Thanks for the amazing results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    5.0 5.0 (9)

  • Cloud Bridges LLC

    Your Gateway To Digital Excellence

    CloudBridges delivers advanced VoIP and ViciDial solutions for call centers and BPOs worldwide enabling businesses to run legit USA & UK campaigns with unmatched reliability, automation, and support...

    Top Services:

    • Call Centers
    Location
    St. Petersburg, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    Cloud Bridges LLC Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Chic Trends Boutique
    • TechInnovate Solutions
    • SwiftLaunch Tech
    Data sourced from the agency's DesignRush profile
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  • LQ Innovations

    Today, It's Leads. Tomorrow, It's Business.

    LQ Innovations helps global B2B companies accelerate growth through performance driven lead generation, appointment setting, and data research customized for each clients Go to market strategy...

    Top Services:

    • Email Marketing
    • Content Marketing
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    LQ Innovations Services

    • Email Marketing
    • Content Marketing
    • Call Centers
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Symantec
    • Verint
    • Claranet
    • Zendesk
    Data sourced from the agency's DesignRush profile
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  • SwiftCall

    AI Solutions For Businesses

    SwiftCall is a Chicago-based AI automation agency that helps businesses streamline communication through 24/7 AI-powered call answering, lead capture, appointment booking, workflow automation, and customer engagement solutions. By combining intelligent voice agents with custom automation systems, SwiftCall...

    Top Services:

    • Digital Services
    • Web Design
    • AI Development
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Naperville, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    SwiftCall Services

    • Digital Services
    • Web Design
    • AI Development
    • CRM Consulting
    • Cloud Consulting
    • Phone Answering Services
    • Call Centers
    • Business Consulting
    • Mobile App Development
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Corporate Services Industry
    • AI Industry
    • Design Industry
    Data sourced from the agency's DesignRush profile
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  • Sample Junction

    Your Opinion Matters

    Sample Junction was founded in 2015 with an aim to provide authenticated online sample for the development of better products and services. It offers data collection, research design & operations, survey Programming & hosting and data analytics & Insights services...

    Top Services:

    • Call Centers
    • Market Research
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    Sample Junction Services

    • Call Centers
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Toluna
    • Dynata
    • Research for Good
    • IPSOS
    • InnovateMR
    • QuestMind Share
    • OP4G
    • Bilendi
    • Hall and Partners
    • Azure Knowledge Corporation
    Data sourced from the agency's DesignRush profile
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    4.9 4.9 (7)

  • Awantrix

    Enterprise IT Solutions That Drive Business Growth

    Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • IT Services
    • IT Compliance Solution
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $79/hr
    Minimal Budget
    Under $1,000

    Awantrix Services

    • BPO
    • Call Centers
    • Business Consulting
    • IT Services
    • IT Compliance Solution
    • Cloud Consulting
    • Cybersecurity
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ignets
    • ACH Health
    • For2 Care
    Data sourced from the agency's DesignRush profile
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  • Econx Group

    Diversified Holding Company

    We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...

    Top Services:

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Cape Town, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Econx Group Services

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Call Centers
    • Market Research
    • Transcription Services
    • Accounting
    • Big Data Analytics
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Hardware & Networking Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
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  • LHB Consulting

    Keeping You In Touch.

    LHB Consulting, a London-based lead generation agency with two decades of experience, specializes in a range of services, including telesales, telemarketing, appointment scheduling, the creation and follow-up of email marketing campaigns, and data cleansing...

    Top Services:

    • Call Centers
    • Digital Marketing
    Location
    Uxbridge, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    LHB Consulting Services

    • Call Centers
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • FSL Events
    • GT Associates
    • Dolphin Group
    • Top Brand Cars
    • Manor House Autos
    • Route Trader
    • Tiger Like Events
    Data sourced from the agency's DesignRush profile

    LHB Consulting Reviews & Testimonials

    • George Webb
      George Webb Review from Google
      1.0 ★

      George Webb's Review Sourced from Google

      *** SCAM ALERT *** I strongly advise staying away from this organisation. Ernest comes across as a nice person however he is extremely unprofessional and will not follow through on any professional or financial promises. PLEASE DO NOT USE.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    1.0 1.0 (1)

  • Ascent BPO Services

    BPO Company India | Call Center Outsourcing | Ascent BPO

    Ascent BPO Services focuses on delivering quality call center outsourcing and customer care services. Our dedication to client satisfaction ensures high‑quality results in data entry, conversion, and support...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    Ascent BPO Services Services

    • BPO
    • Call Centers
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • SEO
    • Cloud Consulting
    • Web Development
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Guwahati University
    • Silver Pumps & Motors
    • Pradhan Mantri Kaushal Vikas Yojana
    • IndiaMART
    • HDFC Bank
    Data sourced from the agency's DesignRush profile

    Ascent BPO Services Reviews & Testimonials

    • Ankit Kumar
      Ankit Kumar Review from Google
      1.0 ★

      Ankit Kumar's Review Sourced from Google

      I passed the interview at Asant Bapo but was late on the second day. I was thrown out for 20 minutes and asked to take leave.

    • Kanchan Srivastav
      Kanchan Srivastav Review from Google
      5.0 ★

      Kanchan Srivastav's Review Sourced from Google

      We've been working with Ascent BPO for the past few months, and I must say their service has exceeded our expectations. The team is professional, responsive, and consistently delivers high-quality results. From data entry to back-office support, their attention to detail and commitment to deadlines has really helped streamline our operations. Communication has been smooth, and any issues are quickly addressed. Highly recommend them if you're looking for a reliable and efficient BPO partner.

    • Vikas Srivastav
      Vikas Srivastav Review from Google
      5.0 ★

      Vikas Srivastav's Review Sourced from Google

      Ascent bpo has truly exceeded our expectations. Their team is efficient, professional, and dedicated to providing high - quality services. They've helped streamline our processes and allowed us to focus on core operation. Highly recommended

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.2 4.2 (294)

  • Webwers Cloudtech Private Limited

    Webwers Cloudtech: Engage, Convert, Grow.

    Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...

    Top Services:

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Webwers Cloudtech Private Limited Services

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Call Centers
    • Customer Support
    • BPO
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Indiamart
    • AscentBPO
    • CreditRupay
    • Uptojobs
    • Adtopush
    Data sourced from the agency's DesignRush profile

    Webwers Cloudtech Private Limited Reviews & Testimonials

    • Mukesh
      Mukesh Review from Google
      5.0 ★

      Mukesh's Review Sourced from Google

      The consultancy is superb and with they having office just near sec62 makes things only easier for us in terms of brainstorming and solutioning for our weekly stock clearance sale campaigns. I am very much now dependable on them to make my marketing goals achievable for every passing quarter.

    • Clash with Vikas
      Clash with Vikas Review from Google
      5.0 ★

      Clash with Vikas's Review Sourced from Google

      Since implementing Webwers Cloudtech’s auto dialer software, our outbound call efficiency has improved by 40%, resulting in a significant boost in sales revenue.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    5.0 5.0 (2)

  • Decimus Technologies

    3X your sales appointments with AI.

    Decimus makes it possible for you to convert a greater proportion of leads into sales appointments than is possible with any other approach, all while significantly streamlining and enhancing every facet of your business's sales processes...

    Top Services:

    • Digital Marketing
    • Call Centers
    Location
    Montreal, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed

    Decimus Technologies Services

    • Digital Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Leyton
    • Caesar Capital Consulting
    • Small Business Industry
    Data sourced from the agency's DesignRush profile
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  • Denave

    Sales Enablement Partner.

    Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...

    Top Services:

    • Digital Marketing
    • Event Marketing
    • Call Centers
    • Customer Support
    • Email Marketing
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Denave Services

    • Digital Marketing
    • Event Marketing
    • Call Centers
    • Customer Support
    • Email Marketing
    • Business Consulting
    • Social Media Marketing
    • Direct Marketing
    • Advertising
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Lenovo
    • Saint Gobain
    • Marg
    Data sourced from the agency's DesignRush profile

    Denave Reviews & Testimonials

    • Rutteren Morgan
      Rutteren Morgan Review from Google
      1.0 ★

      Rutteren Morgan's Review Sourced from Google

      I recently attended an interview with Denave for a Talent Acquisition role, and it was a disappointing experience. The interviewer Shalini (Global HR) demonstrated a lack of professionalism throughout the session. I felt I was not given a fair chance to express myself, as the interviewer appeared more interested in steering the conversation to her preferences. Additionally, I was surprised by her comments about my career transitions, especially since her profile suggests similar patterns. The session was further marred by poor etiquette, such as answering phone calls during the interview. As someone with extensive experience in recruitment, I expected a higher standard of professionalism from a company like Denave. This experience has raised concerns about their commitment to a candidate-focused hiring process.

    • Vy Ro Cam
      Vy Ro Cam Review from Google
      5.0 ★

      Vy Ro Cam's Review Sourced from Google

      It's has been 8 months now since I joined the company, such a great team ever. Co-workers are friendly, Team leaders are very supportive and thoughtful. HR team, IT team always response immediately when ever have an issue. :)

    • NGUYEN TRAM
      NGUYEN TRAM Review from Google
      5.0 ★

      NGUYEN TRAM's Review Sourced from Google

      October 2021 will mark my 6th anniversary of my employment at Denave. Something that I have experienced in Denave is the encouragement for growths. I have moved up over 6 years in Denave. When I joined Denave I didn’t see myself as a manager, and now I manage multiple people. And I was only able to do that through the support from my team and the encouragement of my managers . It has been a great journey to me and I am proud to be a part of Denave family.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.0 4.0 (26)

  • LeadMaker Agency

    High Performance Marketing Services.

    We are a marketing agency focusing on B2B sales lead generation, outsourcing and AI consulting. Based in the Philippines and serving the world, LeadMaker offer Lead Generation services and call center support. Our services cross multiple industries and employ a variety of methods bespoke to our clients unique...

    Top Services:

    • Web Design
    • SEO
    • BPO
    • Digital Marketing
    • Call Centers
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $44/hr
    Minimal Budget
    Under $1,000

    LeadMaker Agency Services

    • Web Design
    • SEO
    • BPO
    • Digital Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Allstate Insurance
    • Farmers Insurance
    • Hewlett Packard
    • Symmetry Financial
    • Quility Financial Advisors
    Data sourced from the agency's DesignRush profile
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  • Telelink Answering Service

    Our mission is to respond to every call as if it's the only one that matters.

    Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    St. John's, Canada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $37/hr
    Minimal Budget
    Under $1,000

    Telelink Answering Service Services

    • Phone Answering Services
    • BPO
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • GWL Residential
    • Bellstar Hotels & Resorts
    • Blair Mechanical
    • Martek Property Management
    Data sourced from the agency's DesignRush profile
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  • CureMD

    Let's Save Lives Together

    CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care...

    Top Services:

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    Under $1,000

    CureMD Services

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Market Research
    • Customer Support
    • Event Marketing
    • Digital Marketing
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Eastside Gynecology
    • Gaston County
    • Care Health & Fitness
    • Denvill Diagnostics
    Data sourced from the agency's DesignRush profile

    CureMD Reviews & Testimonials

    • Lolita Prieto
      Lolita Prieto Review from Google
      5.0 ★

      Lolita Prieto's Review Sourced from Google

      I HAVE NEVER WORKED WITH SUCH A DETAILED AND ACCOUNTIBLE CREDETIALING CO. RON DAVIS WAS AMAZING. HE HAD PATIENCE AND GUIDED ME STEP BY STEP. HE IS NOW OUR CREDENTIALING COMPANY.

    • ira cantor
      ira cantor Review from Google
      5.0 ★

      ira cantor's Review Sourced from Google

      Liam and his billing team have consistently delivered outstanding service. Their dedication, accuracy, and proactive mindset set them apart. Even in the face of complex billing challenges, they respond with clarity and efficiency, ensuring every detail is handled with care. Liam’s leadership reflects a deep understanding of the process and a strong commitment to excellence, which clearly influences the entire team. Their responsiveness, collaborative approach, and problem-solving abilities make them a truly invaluable partner. It’s a pleasure to work with such a reliable and high-performing team.

    • Christopher Kelley
      Christopher Kelley Review from Google
      5.0 ★

      Christopher Kelley's Review Sourced from Google

      Liam and his billing team have been truly exceptional. Their dedication, precision, and proactive approach consistently stand out. They handle even the most complex billing scenarios with remarkable efficiency and clarity, ensuring that nothing falls through the cracks. Liam leads with professionalism and a deep understanding of the process, setting a high standard for the entire team. Their responsiveness, problem-solving mindset, and collaborative attitude have made them an indispensable part of the operation. It’s genuinely a pleasure to work with such a committed and high-performing team.

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    4.3 4.3 (69)

  • The VA Team

    Making the virtually impossible, possible...virtually!

    The VA Team is here to help you and your business by providing support through virtual personal assistants or virtual receptionists (call answering services). As a team of professionals with years of experience, we understand the importance of getting the right help for your business. We also believe in...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Bracknell, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000

    The VA Team Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Beauty Industry
    • Health Care Industry
    • Corporate Industry
    Data sourced from the agency's DesignRush profile

    The VA Team Reviews & Testimonials

    • Chris Dahl
      Chris Dahl Review from Google
      5.0 ★

      Chris Dahl's Review Sourced from Google

      Review for The VA Team Limited As a financial adviser, I understand the importance of efficiency, professionalism, and exceptional client service. The VA Team Limited has consistently delivered these qualities, making them an invaluable partner in my practice. Virtual Reception: The virtual reception services provided by The VA Team Limited have been outstanding. They handle incoming calls with a level of professionalism that rivals any in-house team. Every call is answered promptly and courteously, ensuring my clients feel valued and attended to. This has significantly reduced missed calls and improved client satisfaction. Virtual Assistant: The virtual assistant services have been a game-changer for me. The VA Team takes care of various administrative tasks, allowing me to focus on what I do best – providing financial advice. Their attention to detail and ability to manage schedules, coordinate meetings, and handle paperwork have streamlined my workflow. They are proactive, reliable, and always willing to go the extra mile to support my business needs. Guest Management: Managing guest interactions and appointments can be challenging, but The VA Team handles it seamlessly. Whether it's scheduling client meetings or managing event invitations, they ensure everything runs smoothly. Their meticulous approach to guest management has left a positive impression on my clients, enhancing the overall client experience. Overall Experience: The VA Team Limited is professional, efficient, and highly responsive. They understand the demands of the financial services industry and adapt their services to meet my specific needs. Their support has allowed me to operate more efficiently and deliver a higher level of service to my clients. I highly recommend The VA Team Limited to any financial adviser or business professional looking to enhance their operations with reliable virtual reception, assistant, and guest management services. Their contribution to my practice has been invaluable, and I look forward to continuing our partnership.

    • Tamara Wark
      Tamara Wark Review from Google
      5.0 ★

      Tamara Wark's Review Sourced from Google

      The VA Team has been incredible in helping me grow my business. Thanks to their support, I have been able to build and expand my team significantly. They have consistently been easy to deal with and never fail to complete everything within the deadline (in fact, they often finish ahead of schedule). The VA Team is a great asset to have by any company's side. Kenneth, Kate, and the entire team feel like an extension of my own team. Communication is always clear, and they provide my clients with the best possible service. I highly recommend the VA Team to any business looking for reliable and efficient support.

    • Jayney Goddard
      Jayney Goddard Review from Google
      5.0 ★

      Jayney Goddard's Review Sourced from Google

      The VA team has been invaluable to us as an organisation. We were let down very badly by another organisation and the VA team stepped in and immediately grasped what we needed them to do, and they have been outstanding in their service. We recommend them wholeheartedly.

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    5.0 5.0 (12)

  • Magellan Solutions USA

    Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000

    Magellan Solutions USA Services

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • US Department of Veterans Affairs
    • US Department of Treasury
    • North Texas Tolling Authority
    • San Francisco Municipal Transportation Agency
    • Service One of Brevard
    • TMS Insurance Brokerage
    Data sourced from the agency's DesignRush profile

    Magellan Solutions USA Reviews & Testimonials

    • Alex Lavarsse
      Alex Lavarsse Review from Google
      5.0 ★

      Alex Lavarsse's Review Sourced from Google

      super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

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    5.0 5.0 (1)

  • Vserve Ebusiness Solutions

    Verified Verified by the DesignRush team for authenticity and credibility.

    All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...

    Top Services:

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Vserve Ebusiness Solutions Services

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Web Design
    • eCommerce
    • SEO
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Traci Miller
    • Marcia Maples
    • Joseph Powell
    Data sourced from the agency's DesignRush profile

    Vserve Ebusiness Solutions Reviews & Testimonials

    • Marie M. Harris Undisclosed at Retail
      5.0 ★

      Customer Support Review from Marie M. Harris

      Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.

    • Danielle W Undisclosed at Retail
      5.0 ★

      Customer Support Review from Danielle W

      Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!

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    4.5 4.5 (2)

  • Physician Credentialing Company

    Your Dedicated Ally in the World of Healthcare Credentialing.

    Physician Credentialing Company specializes in streamlining provider enrollment and maximizing reimbursements, empowering healthcare practices to operate more efficiently. Our expert services ensure seamless credentialing processes that enhance the financial and operational success of medical providers...

    Top Services:

    • Software Testing
    • CRM Consulting
    • ERP Consulting
    • ECM Consulting
    • Managed Services
    • Show more
    Location
    Rochester, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Physician Credentialing Company Services

    • Software Testing
    • CRM Consulting
    • ERP Consulting
    • ECM Consulting
    • Managed Services
    • Call Centers
    • Translation Services
    • Transcription Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Hospitality Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile

    Physician Credentialing Company Reviews & Testimonials

    • Brian Bertrand
      Brian Bertrand Review from Google
      5.0 ★

      Brian Bertrand's Review Sourced from Google

      Hiring Physician Credentialing Company for their therapist credentialing services was one of the best decisions I've made for my practice. Their team was exceptionally knowledgeable and efficient, handling the entire credentialing process seamlessly. They took the time to understand my specific needs and provided customized solutions that streamlined my operations. Thanks to PCC, I can focus on my patients without worrying about administrative hurdles. I highly recommend their services to any healthcare provider looking to optimize their credentialing process.

    • alex john
      alex john Review from Google
      5.0 ★

      alex john's Review Sourced from Google

      Physician Credentialing Company has been an absolute game-changer for my practice. Their team took over the entire credentialing process and completed it much quickly than I was expecting. If you are a busy physician like me then I highly recommend their services.

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    5.0 5.0 (2)

  • Zibu Agency

    We work to fit your needs

    We specialize in creative content creation, animations, websites, and audiovisuals for different digital formats such as social media and email...

    Top Services:

    • Creative Services
    • Graphic Design
    • Video Production
    • WordPress Website Design
    • Branding
    • Show more
    Location
    Alajuela, Costa Rica
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Zibu Agency Services

    • Creative Services
    • Graphic Design
    • Video Production
    • WordPress Website Design
    • Branding
    • Media Buying
    • SEO
    • Business Consulting
    • Call Centers
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Natalie Business Spa
    • Centro de Actualización Profesional Costarricense
    • MotoRepuestos del Sol
    • GM Fuel
    • Placeres Sibaritas
    • Kisof Clínica
    • SigmaCSG
    • Wellintong Perrie
    • Mono Naranja
    Data sourced from the agency's DesignRush profile
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  • Smiledog

    Smiling Professional Awesome

    Your Virtual Reception and Appointment Scheduling Partners. The warm friendly virtual receptionists you need to help grow your business. We are 100% Canadian owned and operated! We want to help you better connect with your clients all while sustaining your businesses growth potential...

    Top Services:

    • HR Outsourcing
    • Call Centers
    • Phone Answering Services
    Location
    Halifax, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Smiledog Services

    • HR Outsourcing
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Appointment Setting
    • Virtual Receptionist
    • Customer Service
    Data sourced from the agency's DesignRush profile

    Smiledog Reviews & Testimonials

    • Nicole Hogg
      Nicole Hogg Review from Google
      5.0 ★

      Nicole Hogg's Review Sourced from Google

      We have a psychiatry clinic in OK and Smiledog has been the BEST answering service we have ever found. We have tried others but nothing compares to the quality and consistency of Smiledog. Highly recommend!

    • Shannon Georgievski
      Shannon Georgievski Review from Google
      5.0 ★

      Shannon Georgievski's Review Sourced from Google

      We have been using this service for 5 months. They have systems in place for a smooth setup and allow us to be confident in the knowledge they are proving on our business’ behalf. Very pleased with the communication and love that they are Canadian. The staff are definitely an extension to our awesome Team. We will be continuing to use this service and would recommend this. -MHP

    • Kurtis Brown
      Kurtis Brown Review from Google
      5.0 ★

      Kurtis Brown's Review Sourced from Google

      I have been a customer for 10 months now and I have to say I could not be happier with the services provided by Smiledog. They are kind, smart and have truly helped me to not only keep costs down but have a professional answering service. I have heard back from many of my patients who have also expressed how much they liked the service provided by the Smiledog team.

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    4.7 4.7 (54)

  • Callindo

    Top AI-Driven Call Center in Indonesia

    Looking for a Reliable AI-Driven Outsourced Call Center in Indonesia? Callindo Delivers Top-notch Services to Enhance Your Customer Experience and Boost Your Business...

    Top Services:

    • BPO
    • Customer Support
    • Market Research
    • Business Consulting
    • Call Centers
    • Show more
    Location
    Jakarta, Indonesia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $24/hr
    Minimal Budget
    Under $1,000

    Callindo Services

    • BPO
    • Customer Support
    • Market Research
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Cloud Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • MMW Property Indonesia
    • Freelo Ventures Ltd
    • DEL A.S.
    Data sourced from the agency's DesignRush profile
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  • The Peak Hire

    A Virtual Assistant Agency For Growing Businesses

    The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...

    Top Services:

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000

    The Peak Hire Services

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Accounting
    • Market Research
    • Social Media Marketing
    • SEO
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Entertainment Industry
    • Corporate Services Industry
    • Education Industry
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Agency Y

    Developing Companies That Endure

    Agency Y provides cold calling, appointment setting, and email marketing services for small and medium-sized businesses. Operating from Skopje, Macedonia with agents trained for US and Canadian markets, the agency offers both hourly and performance-based cold calling pricing with no contracts...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    • Show more
    Location
    Skopje, Macedonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $17/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    Agency Y Services

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Bike Exchange
    • Newell's Express Worldwide Logistics
    • Zero Defect Manufacturing
    • Kairos Promotional Agency
    • Essinta
    • Woolco Foods
    Data sourced from the agency's DesignRush profile

    Agency Y Reviews & Testimonials

    • Jimmy Mancini
      Jimmy Mancini Owner at Mancini Corp
      5.0 ★

      Lead Generation Review from Jimmy Mancini

      I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart

    • Mark Stone
      Mark Stone Managing Director at Mark Stone Advisory
      5.0 ★

      Lead Generation Review from Mark Stone

      They helped us with cold calling and closed a decent number of clients. Will hire them again.

    • Cristiana Galbiati
      Cristiana Galbiati Review from Google
      5.0 ★

      Cristiana Galbiati's Review Sourced from Google

      I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.

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    4.5 4.5 (2)
    4.9 4.9 (40)

  • CollabGenerate

    AI Automation Services For Real Business Growth

    CollabGenerate is a 2024-founded AI automation and appointment setting company helping businesses capture, engage, and convert leads into booked appointments. Our team combines AI systems with trained appointment setters to ensure fast response times, qualified conversations, and consistent lead flow. From...

    Top Services:

    • Digital Services
    • AI Development
    • Web Development
    • Digital Marketing
    • SEO
    • Show more
    Location
    Lahore, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    CollabGenerate Services

    • Digital Services
    • AI Development
    • Web Development
    • Digital Marketing
    • SEO
    • Social Media Marketing
    • eCommerce
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Process Travel
    • American Income Life
    • Globe Life
    Data sourced from the agency's DesignRush profile

    CollabGenerate Reviews & Testimonials

    • William James
      William James Review from Google
      5.0 ★

      William James's Review Sourced from Google

      My name is William, and I run a small B2B company here in Montana. I worked with CollabGenerate LLC for two specific services—WhatsApp automation and AI automation. We were looking for a way to handle inquiries faster and cut down on manual follow-up work, and their solutions actually fit what we needed. The WhatsApp automation has been reliable for customer responses, and the AI workflows they built helped streamline a few internal processes without making things complicated. Communication with their team was straightforward, and everything was delivered on time. Overall, a solid experience for the services we required.

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    5.0 5.0 (1)

  • Virtual Assistant Indonesia

    Best and Affordable Virtual Assistant Service

    Virtual Assistant Indonesia provides solutions for eCommerce companies seeking reliable support on projects big or small. Our proven strategies drive excellence in every administrative and operational task we handle, delivering cost-effective call center services that scale with your business needs...

    Top Services:

    • Call Centers
    • Accounting
    Location
    Jakarta, Indonesia
    Number of Employees
    Under 49
    Average Hourly Rate
    $13/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Virtual Assistant Indonesia Services

    • Call Centers
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Promostar - Italy
    • Wroxton Holdings - Malaysia
    • GTG Wellness - Korea
    • Yamatogawa - Indonesia
    • Be Fe Baby Fair - Korea
    • Borda - Germany
    • Art Zoo
    • CR & Partners
    • Purpose Bali
    • Brazilian Soccer School
    Data sourced from the agency's DesignRush profile

    Virtual Assistant Indonesia Reviews & Testimonials

    • Ebram Harimurti
      Ebram Harimurti Bussiness Owner at PT Prakarsa Media Solusi
      5.0 ★

      Virtual Receptionist Review from Ebram Harimurti

      Virtual Assistant Indonesia is very supporting and fullfill our needs. They can finish every job that we ask them to do We are very satisfied with their services

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    4.3 4.3 (1)
    4.0 4.0 (3)

  • MiXBS, LLC

    You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0 ★

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

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    4.3 4.3 (1)

  • Datum Decipher Analytics

    Our business is to do your business

    At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...

    Top Services:

    • BPO
    • Big Data Analytics
    • Web Development
    • WordPress Website Design
    • Web Design
    • Show more
    Location
    Udaipur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    Datum Decipher Analytics Services

    • BPO
    • Big Data Analytics
    • Web Development
    • WordPress Website Design
    • Web Design
    • Software Development
    • IT Services
    • Call Centers
    • Customer Support
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Education Industry
    • HealthCare Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile

    Datum Decipher Analytics Reviews & Testimonials

    • Pooja dhaker Pooja dhaker
      Pooja dhaker Pooja dhaker Review from Google
      5.0 ★

      Pooja dhaker Pooja dhaker's Review Sourced from Google

      I’ve had an amazing journey with Datum Decipher Analytics. The leadership genuinely cares about employees, and the work environment is both challenging and rewarding. It’s a great place to build a career!

    • Pushkarna Nitesh
      Pushkarna Nitesh Review from Google
      5.0 ★

      Pushkarna Nitesh's Review Sourced from Google

      Being a Datumite has been an extraordinary experience! Datum Decipher Analytics fosters a culture of innovation, collaboration, and personal growth that truly sets it apart. The leadership is supportive, the projects are cutting-edge, and the team spirit among Datumites is unmatched. Every day is an opportunity to learn, contribute, and grow in an environment that values its people. Proud to be part of this incredible journey!

    • Barkha Sharma
      Barkha Sharma Review from Google
      5.0 ★

      Barkha Sharma's Review Sourced from Google

      Working with Datum Decipher Analytics has been a beautiful cherishing experience, the entire flow of work with in depth knowledge provided is commendable and this indeed makes the workplace a great one.

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    4.6 4.6 (11)

  • Logical Moderator Solutions

    Innovation is the key to sustainability!

    LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    Logical Moderator Solutions Services

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • HR Outsourcing
    • Public Relations
    • Business Consulting
    • Managed Services
    • Big Data Analytics
    • Digital Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Work With Us
    • The Courier Consultancy and Services
    • Voxnode
    • Harlem Next
    • Mcxcess
    • Mellow Media
    • Gouden Gids
    Data sourced from the agency's DesignRush profile
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  • Xyden Solutions

    The Digital Fanatics

    We deliver tailored IT solutions that drive innovation and growth. From infrastructure management to software development, trust our team to elevate your business in the digital age...

    Top Services:

    • Call Centers
    • Accounting
    • Customer Support
    • CRM Consulting
    • Managed Services
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Xyden Solutions Services

    • Call Centers
    • Accounting
    • Customer Support
    • CRM Consulting
    • Managed Services
    • IT Services
    • IT Compliance Solution
    • eCommerce
    • Email Marketing
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Phone Sales LLC
    • Choose Pristine LLC
    • Ellington Digital
    • 3E Project Solutions
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • RIOT Ecommerce Solutions

    Happy Customers, Successful Companies.

    RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    RIOT Ecommerce Solutions Services

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Logo Design
    • Digital Marketing
    • Social Media Marketing
    • Creative Services
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sensibo
    • Nordic Peace
    • Veronica Taylor Consulting
    • INNSTAR® Official Store
    • The Positive Christian
    • Glasses USA
    Data sourced from the agency's DesignRush profile
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    5.0 5.0 (20)

  • c2o Digital

    Build your brands voice.

    Boost your brand and grow your business with our comprehensive marketing services. As a business owner, you know the importance of having a strong online presence and effective marketing strategy. Thats where our marketing agency comes in. Our team of experienced professional is dedicated to helping...

    Top Services:

    • Graphic Design
    • Logo Design
    • Branding
    • Web Design
    • Digital Marketing
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    c2o Digital Services

    • Graphic Design
    • Logo Design
    • Branding
    • Web Design
    • Digital Marketing
    • SEO
    • PPC
    • Advertising
    • BPO
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Beeline
    • 247 Cars
    • Cabcall Taxi
    Data sourced from the agency's DesignRush profile

    c2o Digital Reviews & Testimonials

    • Ahtisham Abbasi
      Ahtisham Abbasi Review from Google
      5.0 ★

      Ahtisham Abbasi's Review Sourced from Google

      I wanna apply for this place it would be better if you can give me any WhatsApp number thank you

    • Muhammad Asad Khan
      Muhammad Asad Khan Review from Google
      1.0 ★

      Muhammad Asad Khan's Review Sourced from Google

      I went 3 times to give a drop in an interview all 3 times no one was available to take the interview or even give any information. They give me a number to call but the guy never picks the phone up. I call the office many times but no answer in the end I started looking elsewhere and got a job after nearly 5 months I got a reply on my email saying that they are looking at my CV 😒. Oh please fix your HR department first. That's why 1 star honestly would give zero star if I could.

    • Shahzaib Awan (Shaz)
      Shahzaib Awan (Shaz) Review from Google
      5.0 ★

      Shahzaib Awan (Shaz)'s Review Sourced from Google

      First month of my job here Very Freindly Environment with Educated and Good People. Need some Improvements of Parking for Car. Also provide good chairs please. Otherwise Everything is At its Best.

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    4.1 4.1 (147)

  • Zoha Global Solutions

    Outsource Smart Cut Expenses

    We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...

    Top Services:

    • BPO
    • Call Centers
    • AI Development
    • Customer Support
    • Show more
    Location
    Addis Ababa, Ethiopia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    5 Projects Listed

    Zoha Global Solutions Services

    • BPO
    • Call Centers
    • AI Development
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Farmbrite
    • Small Pet Select
    • Sunrise Mecial Clinic
    • Bi'ir Academy
    • Legehar Hospital
    • Vector Network Solution
    • Africa Medical College
    • Weima East Africa
    • Nile Side College
    • Gursha Digitals
    Data sourced from the agency's DesignRush profile
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  • Runa Outsource

    Professional Outsourcing Solutions Tailored To Your Needs

    At Runa Outsource, we connect exceptional bilingual talent from Bolivia and Latin America with international companies to help them scale smarter, faster, and stronger. Inspired by the Quechua word Runa meaning human, we put people at the center of everything we do providing skilled professionals in customer...

    Top Services:

    • HR Outsourcing
    • Phone Answering Services
    • Call Centers
    Location
    Cochabamba, Bolivia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed

    Runa Outsource Services

    • HR Outsourcing
    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Rent In Myrtle
    • Encora
    • Avantica Technologies
    • Mutual of Omaha
    Data sourced from the agency's DesignRush profile
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  • Lambent Outsourcing

    Get more done faster. Focus on what matters.

    Remote Teams, Virtual Assistants, Managedd Outsourcing from the Philippines...

    Top Services:

    • Call Centers
    Location
    Birmingham, Alabama
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Lambent Outsourcing Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Camplify
    • Odyssey Logistics
    • Apollo Lettings
    Data sourced from the agency's DesignRush profile
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  • Virtual Connect

    Dedicated to provide billing solutions to medical providers.

    Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...

    Top Services:

    • Call Centers
    Location
    Tucson, Arizona
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Virtual Connect Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Healthcare Industry
    • Finance Industry
    • Fintech Industry
    Data sourced from the agency's DesignRush profile
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  • Telephone-Answering

    Missing Valuable Calls? We Are Here To Help

    We know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting those everyday fires there’s always something to be done, and if you’re interrupted by answering telephone...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Luton, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Telephone-Answering Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Copy Box
    • Trio Telecom
    • Storage King
    Data sourced from the agency's DesignRush profile
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  • D3Mynds

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    D3Mynds Services

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Transcription Services
    • HR Outsourcing
    • Market Research
    • Accounting
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Software & IT Services Industry
    • Corporate Services Industry
    • Entertainment Industry
    Data sourced from the agency's DesignRush profile
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    5.0 5.0 (1)

  • Eminenture

    Innovation Driven Transformation

    Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...

    Top Services:

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Show more
    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Eminenture Services

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Digital Marketing
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CEAT
    • TATA
    • Amazon
    • Piramal
    Data sourced from the agency's DesignRush profile

    Eminenture Reviews & Testimonials

    • anoop sharma
      anoop sharma Review from Google
      1.0 ★

      anoop sharma's Review Sourced from Google

      Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics. Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time

    • Nilesh Kushwaha
      Nilesh Kushwaha Review from Google
      5.0 ★

      Nilesh Kushwaha's Review Sourced from Google

      The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth. There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day. And yes, doing the actual work becomes more enjoyable because of this.

    • Lowrence Sen
      Lowrence Sen Review from Google
      5.0 ★

      Lowrence Sen's Review Sourced from Google

      “I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”

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    3.8 3.8 (151)

  • Alegta

    Unlocking Potential, Delivering Excellence.

    Alegta empowers creative agencies and individuals to showcase their work and connect with clients, offering the best digital marketing and IT solutions backed by 18 years of industry experience...

    Top Services:

    • Branding
    • Digital Strategy
    • Web Design
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Hyderabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    7 Projects Listed

    Alegta Services

    • Branding
    • Digital Strategy
    • Web Design
    • WordPress Website Design
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Call Centers
    • Customer Support
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sammy's Dreamland
    • Hootone Remedies
    • CureHBV
    • Sammy's Luxury Furniture
    • UpYard
    • Highercaps
    • Fayda
    • Bsts
    • TaqGen
    • Al Baik
    Data sourced from the agency's DesignRush profile

    Alegta Reviews & Testimonials

    • Cure HBV
      Cure HBV Review from Google
      5.0 ★

      Cure HBV's Review Sourced from Google

      Social Media Marketing became 100x profitable to us after collaborating with Alegta! I want to thank their team for Fast Support and Creating Awareness about our Medical Supplements.

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    5.0 5.0 (3)

  • Flexi-Hub

    Real Customer Service, by Real People

    Keep your customer service human with 24/7 phone answering, email management, and live chat support. All handled by real people...

    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    • Retail Industry
    • Financial Industry
    • Hospitality Industry
    Data sourced from the agency's DesignRush profile

    Flexi-Hub Reviews & Testimonials

    • Annmarie Delaney
      Annmarie Delaney Review from Google
      5.0 ★

      Annmarie Delaney's Review Sourced from Google

      Our office used Flexihub's services for a number of months and were extremely happy with the service provided by both the customer service and the answering of client calls. Will definitely use this service again, when required.

    • Cloud Accounts
      Cloud Accounts Review from Google
      5.0 ★

      Cloud Accounts's Review Sourced from Google

      As a small business owner, one of the best decisions I made in 2024 was outsourcing my call handling to the team at Flexi Hub. They are extremely professional in taking calls from my clients, promptly provide me with the details, and it allows me to focus on my business and deal with calls when it best suits me. I would highly recommend Reece, Anthony and the team at Flexi Hub to any business owner looking for call management solutions.

    • Lee Gannon
      Lee Gannon Review from Google
      5.0 ★

      Lee Gannon's Review Sourced from Google

      Ever since my company took on Flexi-Hub for dispatch my job as a driver has become much easier. They are fast and efficient which means myself and the other drivers are getting our work done on time which is making us and the customers happier. Keep up the good work, lads. I'd recommend you to anyone

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    5.0 5.0 (4)

  • Callvix Solutions

    We Handle Calls Like Your Internal Office

    Human call handling and appointment booking for U.S. pest control companies. Inbound, missed-call and overflow coverage, with optional paid after-hours and weekend add-ons...

    Top Services:

    • Call Centers
    Location
    Cairo, Egypt
    Number of Employees
    Under 49
    Average Hourly Rate
    $9/hr
    Minimal Budget
    Under $1,000

    Callvix Solutions Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Home & Garden Industry
    • Media & Communications Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
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  • Instant Solution

    Effortlessly Accurate, Every Time

    Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Instant Solution Services

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Transcription Services
    • Translation Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Dental Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
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    5.0 5.0 (6)

  • Wazowski Outsourcing

    every call is a connection and every interaction is an opportunity.

    Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Business Consulting
    • HR Outsourcing
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000

    Wazowski Outsourcing Services

    • Call Centers
    • BPO
    • Customer Support
    • Business Consulting
    • HR Outsourcing
    • Digital Marketing
    • Affiliate Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AS Auto Moto Sale
    • Boca Connections
    • Folsay Investments
    • Silverlight
    Data sourced from the agency's DesignRush profile

    Wazowski Outsourcing Reviews & Testimonials

    • Mohamed Ahmad
      Mohamed Ahmad Review from Google
      1.0 ★

      Mohamed Ahmad's Review Sourced from Google

      Enslaved to people They took 4 in a batch and didn't accept a single one or compensate them for the time off. Why did they accept them in the first place? Enslaved.

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    3.7 3.7 (20)

  • Kaizen Globe

    WHERE SOME SEE UNCERTAINTY, WE SEE POSSIBILITIES!

    Kaizen Globe makes it easy for you to hire a Virtual Assistant remotely. We do tasks for you and take the pain out of the process. We find, hire and manage VAs for you...

    Top Services:

    • Call Centers
    • Email Marketing
    Location
    Mumbai, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000

    Kaizen Globe Services

    • Call Centers
    • Email Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • HYPER
    • ADVIDS
    • SAORSA
    Data sourced from the agency's DesignRush profile

    Kaizen Globe Reviews & Testimonials

    • Shri V. S. (S Shrikant)
      Shri V. S. (S Shrikant) Review from Google
      5.0 ★

      Shri V. S. (S Shrikant)'s Review Sourced from Google

      Kaizen globe is one stop web development, app development solution provider. Founder Kartik himself pay attention to all the live project's and assure quality of work. His team is very responsive and alert. You can discuss new ideas with Kartik and always get new and updated information from him. He also provides SEO, digital marketing services. We can always talk to him about the budget and he comes up with some or the other offer which matches our bufget and requirements too. Overall happy with Web development services provided by Kaizen Globe.

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    5.0 5.0 (4)

  • Total Quality Call Center

    Beyond the Calls, We serve You!

    Through Total Quality Call Center, clients gain a partner dedicated to productive customer interactions and operational excellence. Our call center services deliver remarkable outcomes in customer support, sales, and omnichannel solutions...

    Top Services:

    • Business Consulting
    • Branding
    • Logo Design
    • BPO
    • HR Outsourcing
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    15 Projects Listed

    Total Quality Call Center Services

    • Business Consulting
    • Branding
    • Logo Design
    • BPO
    • HR Outsourcing
    • Call Centers
    • Video Marketing
    • Social Media Marketing
    • Video Production
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Baseline Logistics Group
    • DewRosee Cosmetics
    • Lawsen Equipment
    • DewRosee Pink Jewel
    • Bakjak Farms
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

Call Centers Specializations

Services Related to Call Centers

Popular Services

How to Hire the Best Call Center Companies

How can a call center agency benefit your business?

Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.

According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.

However, customer expectations are also increasing.

52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.

Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.

Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.

How much do their services cost?

The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.

Here are approximate rates per region:

  • North America (United States and Canada): $25-$45 per hour
  • Western Europe and Australia: $35-$45 per hour
  • Eastern Europe and South Africa: $12-$15 per hour
  • Latin America: $10-$15 per hour
  • Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour

Based on these hourly rates, these are the estimated call center service costs:

  • Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
  • Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
  • Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.

In terms of engagement models, below are the average pricing packages:

  • Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
  • Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
  • Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.

Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.

How to choose the best provider for your business?

Consider following these steps to choose the best call center for your business:

  1. Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
  2. Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
  3. Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
  4. Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
  5. Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
  6. Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
  7. Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.

What questions should you ask before hiring?

Before hiring a call center company, ask these questions to confirm business fit:

Relevant Background

  1. Can you provide case studies and client references in my sector and with similar volume and complexity?
  2. Can you share interaction recordings, service demos, or QA scorecards?
  3. Where are your agents located? What is your talent selection and training process like?

Services and Processes

  1. How do you handle escalations and difficult interactions?
  2. Do you use AI in your processes? How do you balance human and automated services?
  3. How do you approach quality assurance, and what QA targets do you recommend?
  4. What are your security and compliance controls? What proof can you provide?

Related to Your Project

  1. What SLAs can you commit to, and what happens if you miss them?
  2. How do you customize your services to my brand voice, customer segments, and policies?
  3. What software do you use, and can they integrate with my existing systems?
  4. What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?

How do call centers monitor success?

Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.

These are the common KPIs that they track:

Customer experience

  • Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
  • First call resolution measures the percentage of calls that agents resolve within the first interaction.
  • Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.

Operational performance

  • Agent utilization tracks the average time an agent spends handling customer work.
  • Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
  • Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
  • Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.

Why Companies Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

DesignRush rating logos on Trustpilot and Google

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

5 Frequently Asked Questions About Call Center Providers

What services do call centers provide?

Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories: 

  • Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.  
  • Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting. 
  • Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email. 
  • Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.  
  • Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools. 

Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies. 

What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.  

Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels. 

Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends. 

How do these companies use AI?

Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following: 

  • AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.  
  • AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes. 
  • Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions. 
  • Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk). 
  • Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert. 

How to decide between outsourcing call centers vs. in-house call centers?

The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you: 

  Outsource call centers In-house call centers
Advantages
  • Lower infrastructure and employee costs 
  • Faster ramp and easier 24/7 coverage 
  • Access to proven process and multilingual talent 
  • Scale up and down more quickly
  • Greater control over hiring, training, and culture 
  • Tighter governance and direct oversight 
  • Easier alignment to product changes and internal stakeholders 
Disadvantages
  • Less direct control over day-to-day execution 
  • Requires strong onboarding and training to match brand standards 
  • Risk of inconsistent performance if governance is weak 
  • Higher fixed costs (management, recruiting, tools, and facilities) 
  • Slower to scale, especially during peak seasons
  • Requires significant investment for 24/7 coverage
Best for
  • Brands with fluctuating customer support volumes 
  • Organizations needing fast rollout, 24/7 coverage, or multi-lingual coverage 
  • Businesses looking for affordable customer support solutions 
  • Organizations that want greater control and operate in a highly regulated environment 
  • Companies with high complexity support tied closely to product 
  • Startups and small businesses with small customer service demand 

When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale. 

Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams. 

Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours. 

Choose nearshore if you want to balance cost, collaboration, and operational control. 

Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues. 

Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA. 

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