Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
All agencies on DesignRush undergo evaluation based on professional expertise and verified client reviews. Please note that certain placements are paid partnerships.
Your Strategic Business Partner for Ultimate Success.
Your Strategic Business Partner for Ultimate Success.
IMBD Agency is a digital marketing & business development agency in Bangladesh. Our comprehensive services include SEO, SMM, content marketing, and paid promotions on sites like Facebook Ads, Google Ads, and LinkedIn. We aim to help clients achieve their digital marketing goals with satisfaction...
Trusted white label partner for digital agencies around the globe.
Trusted white label partner for digital agencies around the globe.
We specialize in the development of state-of-the-art software solutions meticulously crafted to align with the unique needs of your business. Our team of highly skilled developers is dedicated to creating bespoke applications that are designed to optimize your operations and enhance overall efficiency...
iThink Digital is an AI Growth Marketing & Automation Agency helping businesses across the US, UK, Canada, Australia, Europe and India generate more leads, automate operations and grow revenue through AI-powered marketing, GEO, AEO, paid media, branding and automation...
Matic Solutions is a web design and development company based in Ahmedabad. We help your business succeed by providing exceptional Web Design and Digital Marketing services in Ahmedabad...
At Upcore Technologies, we take pride in our ability to stay ahead of the curve in the ever-evolving digital realm. Our team of experts is constantly exploring and mastering emerging technologies, enabling us to deliver cutting-edge solutions that redefine the boundaries of what's possible...
Emizen Tech is an acclaimed IT organization that specializes in delivering top-of-the-line e-commerce solutions to various industry verticals. Our core areas of expertise are hybrid app development, CakePHP, and finance app development. Our team of technically outstanding and highly experienced e-commerce...
Over 17 years, Trigma has grown into a globally trusted AI-first technology partner delivering Agentic AI, Generative AI, and custom software for enterprises and Fortune 500s like Samsung, Walmart, and Disney across 20+ industries...
Vrinsoft is a leading Mobile & Web Development Company in London, UK, driving digital transformation for businesses of all sizes, from SMEs to large enterprises in industries like finance, logistics, healthcare, and e-commerce. We have demonstrated a history of success transforming ideas into action...
Your Trusted Software Partner for AI-Driven Engineering Excellence
Your Trusted Software Partner for AI-Driven Engineering Excellence
EncodeDots excels in crafting enterprise software and mobile applications that drive digital transformation. The agency offers a comprehensive suite of services, including mobile app development, user interface and experience (UI/UX) design, and data analytics, tailored to meet the needs...
AI-Driven SEO & Web Solutions That Grow Businesses
AI-Driven SEO & Web Solutions That Grow Businesses
SITE IT NOW is a leading AI-driven SEO and web development agency specializing in custom websites, mobile apps, digital marketing, and secure hosting. We help businesses rank higher, get discovered in AI search, generate more leads, and accelerate growth...
RiseServ provides unique and custom software solutions as web-applications, mobile applications, web-portals for medium and small businesses in US, Canada and Europe. Se stand with US small businesses of all industries, helping them recover from the pandemic and rise their sales to levels higher than ever...
Top AI, Mobility, and IoT Software Consulting and Development Agency
Top AI, Mobility, and IoT Software Consulting and Development Agency
Fusion Informatics is a leading software development and consulting company specializing in AI & IoT, helping businesses enhance Customer Experience, achieve Operational Excellence, and drive Digital Transformation. We deliver cutting-edge digital solutions ranging from AI and IoT to mobile apps...
Native | Hybrid | IOS & Android Mobile App Development
Native | Hybrid | IOS & Android Mobile App Development
NewAgeSys IT, Top Mobile App Development Company in NJ, provide mobile app development services to various vertical such as Healthcare, Fitness, Social & Networking, Sports, Education, Utility, On Demand Services etc. We take care of Mobile App UI/UX Design & Development, API & Back-end Programming...
Scalable AI, MLOps & Software Development for Visionary Projects. At Intuz, we engineer intelligent, scalable, and future-ready systems. We thrive on complexity, and if your project pushes boundaries, we are the team to make it happen...
Netclues, a top legal technology company, offers innovative document management solutions for law firms, ensuring environmental responsibility, ease of access, enhanced productivity through better software integration, and 24/7 availability with secure, scalable cloud-based storage...
With a wide range of services to offer, an IT Company Service Provider is a whole of interesting ideas and concepts. Website Design & Development, Digital Marketing Services, Inventing Products for Technological advancements are some of the most prior and important ‘WHAT WE DO’, in an IT Company’s...
Salesforce, Hubspot, GoHighLevel, Web and Mobile App Development Services
Salesforce, Hubspot, GoHighLevel, Web and Mobile App Development Services
Dean Infotech provides end-to-end, best and customised Salesforce and Hubspot CRM Development, Software Development, Website Designing & Development, and Mobile Apps Development. With a team of 100+ skilled professionals including developers, designers, and consultants possesses a deep understanding of the...
Vrinsoft is the most promising IT solution providing company, based in India which is a one-stop shop for all your business needs. We are a Microsoft certified IT company, which besides rendering professional and comprehensive business solutions also cater a range of services in mobile technologies...
Uncanny Consulting Services LLP is a global eCommerce and ERP partner delivering scalable Shopify, Magento, Odoo, cloud, app, and digital growth solutions...
DCTechnoLabs is an Ahmedabad digital agency specialising in web design, web development, SEO, and Google Ads for Indian businesses. We have delivered results for clients in healthcare, real estate, retail, food and beverage, education, and legal sectors across Gujarat...
VerifiedVerified by the DesignRush team for authenticity and credibility.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve delivers end-to-end Ecommerce back-office outsourcing services through dedicated offshore teams that seamlessly integrate with your operations. We support product catalog management, order processing, inventory management, marketplace operations, customer support, and data management, helping...
VerifiedVerified by the DesignRush team for authenticity and credibility.
where innovation come live
where innovation come live
We firmly believe in serving Innovation, with spiralling advanced technologies. Hence we make sure our team is fully trained and certified with the latest advancements. Our core principles are high reliability, scalability, upgradation, Innovation, and transforming our client's vision into reality...
We empower high-precision productsfrom sporting gear and functional accessories to consumer electronicsthrough end-to-end digital twin and advanced 3D CGI pipelines. We translate complex craftsmanship into compelling digital assets and immersive XR showcases, helping brands accelerate development cycles and...
Softude is a top AI agent development company in the USA, delivering intelligent AI systems and enterprise software solutions to businesses globally. CMMI Level 5 appraised. 20 plus years of experience...
Nascenture is your preferred technology partner for developing an innovative and transformative digital solution. We've spent the last nine years designing, developing, and scaling robust web, mobile, and custom software solutions that drive innovation and deliver digital success to your business...
Welcome to AppsNative SaaS Lab, We're not just another tech company; we are your partners in digital transformation. Our cutting-edge SaaS solutions are designed to elevate your business to new heights, streamlining operations, boosting productivity, and driving growth...
Software development company that builds websites, mobile apps and softwares.
Software development company that builds websites, mobile apps and softwares.
We specialize in developing digital experiences, encompassing websites, web applications, and mobile apps. Our primary objective is to deliver top-tier service excellence to our clients. Through our unwavering commitment to customer contentment, we ensure that your journey with us is marked by exceptional...
Getmeonline strives to transform the product development by innovative ideas and Excellency in client services.
Getmeonline has a team of developers who can give life to your ideas so we provide the best skill available in the market to fulfill our clients need.
This skills set is a combination of both...
Transforming businesses with custom AI development
Transforming businesses with custom AI development
Xicom has been building software and mobile apps that moves businesses forward. Over 20+ years, we have grown into a trusted AI development company, delivering 1800+ projects to 750+ clients across 50+ countries, including startups, SMBs, and enterprises...
Inboundsys is an award-winning HubSpot Partner Agency and a leading web technology company headquartered in Bangalore, India. We are India's first HubSpot solutions partner, delivering strategic, performance-driven solutions in web technology, digital marketing, and inbound marketing...
Enterprise AI Solutions | Scalable . Flexible. Sustainable
Enterprise AI Solutions | Scalable . Flexible. Sustainable
Seasia Infotech is a global AI-powered digital engineering company with 25+ years of experience delivering custom software, AI solutions, cloud applications, mobile apps, and enterprise platforms. We help businesses accelerate innovation, improve efficiency, and drive digital transformation...
Code24x7 is a software development agency offering custom web and mobile apps, blockchain solutions, and digital transformation services. We specialize in delivering innovative, secure, and scalable solutions that help B2B, enterprise, and e-commerce clients achieve their business goals...
AI-Powered Software Development For a Smarter Future
AI-Powered Software Development For a Smarter Future
Auspicious Soft is a USA-based custom software, web & mobile app development company with 8+ years of experience serving startups, SMEs & enterprises across healthcare, fintech, logistics & more...
Dubai-headquartered technology company specialising in AI, Blockchain, Web & Mobile, and DevOps solutions. 14+ years delivering enterprise-grade digital products for clients across the US, UAE, and UK...
Welcome to Websesta, where we're all about turning your digital dreams into reality. Our mission is simple: to empower your digital success, one click at a time...
Award-Winning Company With Top 1% Experts For Design, Development & Marketing
Award-Winning Company With Top 1% Experts For Design, Development & Marketing
Founded in 2012, Aron Web Solutions become experts in design, development, and marketing. We focus on helping our clients businesses growth and create fantastic experience for their customers . We're your partners in progress, committed to making your business shine with top-notch technology ...
Aegis Softtech is an ISO-certified IT consulting and software development company in India with over 20 years of experience serving global clients. We serve across the USA, UK, Canada, Singapore, Australia, and the Middle East...
AppZoro Technologies Inc. is a software and mobile app development firm in Atlanta, offering a variety of services - web design, hybrid apps, game development, IoT services, AI App development, SaaS services & all kinds of web solutions...
Web Design and Development Company for Growing Businesses
Web Design and Development Company for Growing Businesses
Digital4design builds high-performing digital experiences through expert web design, mobile app development, and scalable CMS solutions. We prioritize modern tech, clean UX, and results that support long-term growth...
Mitroz Technologies is a digital transformation and custom software development company helping businesses solve complex operational challenges through technology and also helping Technology Startups for building their SaaS based products. We specialize in building scalable web, mobile, ERP, IoT, and...
SECOMM is a full-service ecommerce solution provider, developing bespoke suits that work in any complex system. Working with creativity, self-motivation, and responsibility, we accompany businesses in digitalizing your market for long-term growth...
Wrexa Technologies is an architect of digital innovation and a pioneer of transformation. Focused on driving progress and revolutionizing industries, our team brings cutting-edge expertise to every project. Our diverse skill set spans software development, blockchain technology, the Metaverse, fintech, and...
Every business has a story to tell. Our story is about helping small business owners tell their own by providing them with the best possible website design services, the latest mobile app development, and the most comprehensive digital marketing strategy...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
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