Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Hopp Solutions delivers cutting-edge cloud-powered digital solutions, blending Azure, AWS and Google Cloud with hybrid on-prem setups like vSphere, Windows Servers (2016-2025), and Citrix. We craft mobile apps using React Native and stunning websites with Laravel, React, Next.js, and Wordpress, featuring...
Web Design Mechanic creates clean, custom websites and digital experiences build to match your business goals. "No templates", just thoughtful design and smart development. We also offer digital marketing services like, Search Engine Optimization, Social Media Marketing, Online Reputation Management, and...
Crikey Web is a Tamworth-based web design agency helping small businesses across Australia get online, get found on Google, and generate more leads. We offer professional web design, SEO, Google Ads, social media marketing, hosting, and website maintenance all with no lock-in contracts. We're a loca...
Connecting the dots between you and your customers.
Brandconn Digital, based in India, excels in web design, development, and tailored digital marketing. With a 75+ member team, we've successfully designed and developed 2000+ responsive websites, achieved 10,000+ first-page Google rankings, and managed Google Ads budgets exceeding $1 million...
VGen Media, established in 2022, is a leading Digital Marketing & Advertising Agency in Dubai, UAE, transforming the digital landscape with innovative, future-focused solutions. Our mission is to revolutionize digital marketing in the UAE with proven strategies...
We are a groundbreaking and innovative digital marketing agency that will make your business stand out thanks to our extensive knowledge in branding, web design and development, SEO, PPC, social media management, E-commerce and much more. Today, having a good product or service is not enough. You need to make...
Nuestros diseños web se enfocan en las conversiones
Webservi es un estudio digital que diseña y desarrolla webs rápidas, seguras y pensadas para convertir. Unimos UX, SEO y analítica para que cada proyecto traiga clientes reales, no solo visitas...
Full-service mobile app development from design to deployment. We build native iOS, Android, and cross-platform apps with integrated payments, notifications, and cloud featureshandling everything from code to App Store launch...
A team-based search marketing agency working with companies across the country, Portland SEO Consultant runs three core services from its home base in Oregon: SEO, AI search optimization (AIO), and Google Ads, with local and national organic search handled under the SEO side. Copywriters, developers, link...
Engineering software, AI, and IT that actually scales.
Eden Tech Innovation is an India-based IT services company building production-grade software, AI, and cloud solutions for businesses worldwide. We work across custom software and SaaS, applied AI and automation, web and mobile development, cloud, DevOps, and cybersecurity. From a multilingual voice-AI...
We are a team of forward-thinking creatives, engineers, and strategists. We take the time to identify the present and future needs of your business, and then perfectly craft a space that will effectively transform your business into the digital tomorrow as seamlessly as possible...
U-Thrive Marketing is Tulsa's premier full-service digital marketing & website design agency based in Tulsa, Oklahoma. We provide the following services to our clients:SEO Tulsa - Search Engine Optimization Tulsa Website Design & Web-Development Pay Per Click Marketing & Management / Online Advertising Tulsa...
Building a Better & Profitable Digital Experience.
Mage H.D. is an A+ BBB accredited results-driven full-service digital agency that specializes in helping businesses grow their online presence, increase conversions, and increase their web traffic with a customized digital marketing strategy...
We Build Brands That Dont Just Stand Out, They Sell Out!
At Aryuna Digital Agency, we build more than just websites. We create digital assets that drive growth. Our unique designs, proven SEO strategies, and integrated sales funnels are engineered to convert visitors into clients. Stop having a static online presence. Get a digital tool that works for you, 24/7...
We are nice E-commerce Marketing and Consulting Company helping brands to setup and scale their business online.With a combined experience of more than 30 years in the digital industry, our team is a complete and strategic mix of professionals from Research, Planning, Marketing and Project Management...
D-Axis Digiweb is the premier agency that renders digital marketing services, website development, SEO, SMM, Email Marketing, Graphic Designing, and Content Marketing...
At Meticul Solutions, we know how to help you define where you are going, and give you the tools to get there. We do this with a simple philosophy: We just don't design & develop applications for your requirements but rather make sure to understand your business to give you an end to end digital...
Optweb is a leading digital marketing agency in Melbourne, Australia.
Optweb is a leading digital marketing agency in Melbourne, Australia, focused on delivering exceptional ROI, conversion rates, and lead generation for businesses of all sizes. We specialise in SEO and custom web design, crafting strategies that not only enhance your online presence but also drive measurable...
We believe in delivering tailored solutions that meet your unique requirements. By understanding your business needs, we provide personalized services that drive success...
Welcome to ITARSIA INDIA LIMITED - A leading Web Design & Development Company
With 4500+ clients served across different industry segments, we have over decade long experience in the arena of eCommerce Website Development, SEO, SMO, Mobile Application Development and Web Hosting Services...
Digital Engage offers businesses of all sizes the marketing help they need. We offer very competitive rates, provide great results, and communicate with our clients. Contact us today to schedule a free consultation on what we can do to help you reach your goal...
The agency for small companies with big dreams! Blast off with Blast Marketing!
Blast Marketing is a digital marketing agency focused on supporting and growing small to medium-sized businesses. Founded by highly capable digital marketing experts with years of experience working with companies large and small, we value the relationships we build with our clients and are committed to your...
AMG Digital Solutions LLC is a leading digital marketing agency in Chicago, specializing in innovative strategies to enhance your online presence. We offer comprehensive services including SEO, PPC advertising, social media management, content marketing, and web design. Contact us today to elevate your...
Your Trusted Partner for Results-Driven Marketing Excellence.
Kaleto.Digital thrives on innovation and stays at the forefront of industry trends to ensure your business stands out digitally. From SEO and social media marketing to web design and content creation, we have the tools and knowledge to elevate your online presence and drive tangible results. Discover the...
At Dream Delegate, we are dedicated to helping businesses leverage the power of technology to thrive in the digital age. With a proven track record of delivering innovative solutions and unmatched expertise, we are your trusted partner for all your IT needs...
Stayplain Studio is a Ghana-based digital agency specializing in website design, SEO, digital marketing, branding, and lead generation solutions for startups, SMEs, nonprofits, and established businesses. The company focuses on creating conversion-oriented websites and online growth systems that help...
We Turn Your Ideas Into High-Converting Digital Realities
MakersFox is a website design and digital marketing agency that helps businesses grow online through high-performing websites, SEO, branding, and marketing solutions. We combine strategic design, technical expertise, and data-driven marketing to create digital experiences that attract customers and generate...
San Diego Marketing & SEO is a full-service digital marketing agency specializing in search engine optimization, web design and development, PPC management, social media marketing, content marketing, email marketing, reputation management, and online presence analysis...
We specialize in transforming and enhancing existing online business models, as well as constructing comprehensive online ecosystems for startups, mid-size companies, and large brands. Our services are designed to help clients adapt to the ever-evolving digital landscape and achieve sustainable growth...
At Mélange Digital, we're not just your average marketing agency; we are an extension of your brand, working side by side to achieve your goals. We take pride in striking the perfect balance between the yin and yang of marketingblending strategy and creativity for your brand's success...
Luffy & Co Creatives transforms bold ideas into impactful brand identities, data-driven digital marketing, and smart system and app solutionsdesigned to help businesses stand out, grow fast, and run smarter...
At Hawk Horizon Digital, we deliver more than just website or app, we create powerful digital experiences that drive business growth. Our expertise spans custom web design, local and global SEO, mobile app development, e-commerce solutions and strategic digital marketing campaigns, all crafted to help brands...
Abacus Mission is to add value to Humanity. We aim to empower our clients with the best possible IT solutions. We offer digital solutions like Website Design & Development, App Design & Development, SEO, and QA which would further enable our clients to serve humanity...
Hybrid IT Services, Inc. is a leading technology firm that offers a blend of cloud and on-premise IT solutions tailored to meet the diverse needs of modern businesses. Specializing in creating robust, scalable IT infrastructures, the company ensures enhanced data security, improved operational efficiency, and...
Miami Local SEO Pros is a full-service digital agency specializing in web development, local SEO, and graphic design. We help businesses in Miami and beyond enhance their online presence with custom websites, tailored SEO strategies, and impactful visuals. Our goal is to deliver results that drive growth...
Enovista Digital Ltd. empowers brands with data-driven digital marketing, tailored web development, and dynamic design services. Our solutions optimize online presence, driving measurable growth and engagement to achieve your unique business goals...
TechTeam360 delivers innovative and customized technology solutions, including website and mobile app development, CMS, AI, and project management. Our expert team combines cutting-edge tools with a client-first approach to transform challenges into growth opportunities. We empower businesses to thrive in the...
Conzummate Tech is a digital agency that helps businesses transform ideas into market-ready digital products through MVP development, branding, design, and digital marketing services. The agency combines technical expertise with creative execution to build websites, applications, AI-powered products, and...
Empowering brands with purpose-driven digital solutions. With strategy at heart and creativity in hand, we help businesses evolve, scale, and thrive in a digital-first world...
Uprankd is a premium SEO agency helping mid and large companies scale with data-driven strategies. We deliver measurable growth, trustworthy service, and proven results. Partner with Uprankd to dominate search and maximize ROI...
RankUp is a results-driven digital marketing agency helping businesses grow through SEO, social media, and performance marketing. We craft tailored strategies that boost visibility, attract qualified leads, and turn clicks into long-term clients...
BILLYGOATWOLF & COMPANY SRL is a digital marketing and communication agency supporting companies, professionals and brands in strengthening their online presence and brand identity. We provide services in branding, graphic design, web design, content creation, digital advertising, SEO consulting and digital...
We are a group of social media geeks and marketers who expertise in delivering ROI-oriented Digital Marketing solutions. We all aim for your digital success & provide your Brand an added advantage & help in the formation of your Brand. Many globally recognized Brands have gone under a digital makeover from us...
eDesk Solutions is Leading IT Company Which is Providing Web Designing, Graphics, Mobile Application Development IOS Android & Hybrid, Agile Software...
Fast Hippo Media is a full service digital marketing agency in Dallas, Frisco, Colorado Springs, and Plano providing web design along with SEO, SEM, Social Media Marketing and more. Success online is dependent on so much more than just web design...
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4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?