Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Kinetic Animations is a creative agency that specializes in producing high-quality 2D and 3D animations, as well as motion graphics. They focus on creating engaging videos for strategy, marketing, and production, aiming to connect brands with their audiences. The agency boasts a portfolio that has served over...
Enovate LLC dba Enovate Solutions is a firm that specializes in the production of both software and media. offering comprehensive solutions for mobile, online, software, 3D, and Internet of Things technologies. We place a high priority on open and honest communication with our customers to ensure that we are...
Innovative Digital Solutions, Delivered With Precision
Meta Tech Studioz is a results-driven digital agency specializing in web development, branding, mobile apps, and digital marketing. We blend creativity and technology to craft impactful digital experiences for startups, SMEs, and global enterprises...
Where digital marketing expertise meets boundless imagination.
Creative Squad is the company that we have had the honor to represent, not about us. We have collaborated with visionaries, trailblazers, and ambitious business owners, helping them to realize their entrepreneurial aspirations side by side. where a passion for creating fascinating brand experiences that have...
PX Media is a full-service digital marketing and creative agency based in Pasadena, California. With 24 years of experience, the agency delivers tailored solutions across web design, SEO, PPC, branding, content marketing, and managed hosting. Known for its emphasis on transparency and results, PX Media...
WebArc Technonlogies is a website design, development and support company based in Pahrump, Nevada. We deliver high quality solutions to small and medium size businesses, e-commerce merchants and marketing agencies in Nevada and throughout the U.S...
Ad-Apt is the best marketing company in the USA that offers solutions to complex business problems. We have 15 years of experience in advertising, web design, development, SEO, social media, etc...
JOER Digital is a leading digital marketing and web design agency in London, offering a wide range of services to help businesses of all sizes grow online. Whether you need help with your website, SEO, PPC, or social media marketing, we have the expertise and experience to help you achieve your goals...
Our primary objective is to achieve optimal outcomes for our clients. We approach each project with a personalized perspective, diligently endeavoring to infuse our enthusiasm and expertise into every endeavor...
TEEMS AGENCY specialize in various facets of digital marketing, web development, social media management, paid media, SEO, design, and content creation. Our team operates in close collaboration with your organization to gain a deep understanding of your distinct requirements and business goals. Whether the...
First choice for complex bespoke development needs. From custom integrations and full website or mobile app builds, to creating unique snippets and fixing code. We are a one-stop-shop for all things custom web and mobile development. We do what other companies tell you is impossible...
Empowering Brands with Advanced Digital Marketing Solutions
At Clicktap Digital, we pride ourselves on being one of the top digital marketing companies in Dubai, dedicated to driving your business growth with, end-to-end solutions.
we are here to turn your vision into reality and drive your business forward...
Helping business to increase their brand awareness online.
We're not any digital marketing agency; we know every company is unique; therefore, we'd love to work with you to identify your goals and establish a strategy to improve your sales and online presence according to your budget...
At Digital Agency Bangkok Co., Ltd., we leverage our profound understanding of Thailand's digital landscape, positioning ourselves as the key to success. We eagerly anticipate the opportunity to collaborate with you and propel your business forward in the digital realm...
We transform your digital, we accelerate your success.
Virsual is a digital agency specializing in web design, digital transformation and digital marketing for large companies. We offer website development services, e-commerce, apps, CRM software and customized digital marketing strategies. Our young and dynamic team is committed to providing innovative solutions...
Because Your Business Deserves More Than Ordinary.
Refreshing Media has been taking websites to the next level since 2018! Specializing in dynamic website solutions, we create websites that are future-proof, allowing you to keep your website fresh and up-to-date without any need for design or coding skills. Our client base includes all manner of businesses...
Codi Technologies helps businesses build applications efficiently by providing nearshore design and development services. We leverage low code tools, top tier designers & developers skilled in frontend and backend, integrations, and UX/UI to deploy ideas quickly...
Amtech Technology (Amtech-co LLC) is a leading innovator in advanced technology solutions, headquartered in Goma, Democratic Republic of Congo, with operations extending to Uganda and Kenya. We proudly serve a diverse clientele across Africa, Asia, Europe, and the United States, with strategic ambitions for...
Oleandro Creative Agency is a boutique creative studio based in Los Angeles that helps brands stand out through strong visual identity and storytelling. Inspired by Italian design culture and powered by modern strategy, the agency works with fashion brands, lifestyle companies and content creators to turn...
Founded in 2010, Sreyas It Solutions Pvt Ltd, as drupal web site & mobile application development company have successfully completed over 100+ drupal web site and mobile applications for its international clients from United States of America, Australia, United Kingdom, Switzerland, Japan and all over the...
A digital agency of creativity and driving business performance
Design Point is a web design and digital agency helping businesses Australia wide in building high engaging websites that not only look attractive but drive customer conversions...
Higglo is a high end marketing agency that has built websites and performed marketing campaigns for the best companies around the world including Hulu, Blizzard, Bethesda, Richard Branson and more. We create memorable web experiences and get your business the attention it deserves...
DeltaDots provides AI app development, custom software, mobile/web, blockchain, game development, and UI/UX design. Deltadots delivers expert IT services that let you focus on what matters most...
We create designs that capture the truth of your brand so you make stronger connections with your customers. Our passion is to dive joyfully into your passion & create a unique authentic meaningful visual expression to attract your ideal audience...
DevsRank: Your trusted partner for IT innovation. We combine cutting-edge technologies, visionary strategies, and expert talent to drive digital transformation and propel your business towards success in the modern era...
End-to-end Digital Transformation Enabled for Enterprises.
Tridhya Tech Limited is an IT company that offers all-encompassing corporate solution services. Our goal is to enhance the capabilities of organizations via the use of technology and to provide end-to-end solutions that build a robust online presence...
Empowering Businesses with Intelligent AI Solutions.
Encrypted Infoweb delivers AI automation, custom software, and intelligent digital solutions that help businesses worldwide streamline operations, innovate faster, and scale efficiently. Based in Rajkot, India, our experienced team designs and develops AI-powered web platforms, mobile apps, SaaS products, and...
Tech Vanta LLC is a results-driven software and digital solutions agency helping businesses build, scale, and automate their operations. We specialize in custom web development, mobile apps, AI automation, eCommerce, UI/UX design, SEO, and digital marketing. Our team delivers secure, scalable, and...
Studio Spencer is a Manchester-based web design and growth agency specialising in high-performing Shopify and WordPress websites. We build conversion-focused websites designed to support paid media, SEO, and long-term growth. Our approach combines clean design, fast performance, and clear user journeys to...
Innovation with Excellence | Digital Solutions Company.
We at Invenex Solutions provide all-in-one solutions for your digital presence in the market to attract more customers and increase company sales. With 200+ happy customers worldwide, Invenex Solutions is your key to the Digital World...
Immersive Mobile Designs specializes in crafting innovative, custom software solutions that drive business growth. With expertise in mobile app development, web design, and enterprise software, we transform ideas into impactful digital experiences. Our focus is on delivering high-quality, scalable products...
EMPOWER YOUR BUSINESS DIGITALLY with Web Apps, CRM, and Business Process Automations Solutions
Club Code Technology serves as your dedicated digital partner in propelling your business into the contemporary era. We specialize in delivering cutting-edge solutions encompassing Web Apps, CRM, and Business Process Automation, all designed to optimize your operations, boost productivity, and maintain a...
Inter Smart is a leading web design and digital marketing agency based in Kochi, Kerala. With over 14 + years of experience, we specialize in creating custom websites, mobile apps, SEO, digital marketing, and ERP solutions that help businesses grow locally and globally...
We establish an amazing brand experience by matching the aims and visions of your business with the needs of your customers, bridging the gap between the strategy that is planned and the strategy that should be executed. We offer your brand's DNA an additional push by disrupting established branding...
Transforming the online presence of one of Australias Largest Breweries
Sky Foundry are Australian based Shopify experts, we specialise in creating exceptional Shopify websites that look incredible and deliver outstanding results for clients...
Wisely developed SEO packages for any business model.
Lagom [ˈlɑ̂ːɡɔm] - "not too much and not too little - just right" (Sweden). Our SEO and Google Ads services help businesses to be discovered by customers, bringing targeted traffic to business websites that generates sales and leads...
AI-powered Market Research Agency With Advanced Technology
Savvy Marketers is a global market research and consumer insights partner with 14+ years of experience. Trusted by J&J, Kimberly-Clark, Bayer, Merck, PepsiCo, Church&Dwight, and JPMorgan Chase. Our AI-powered platform combines biometric research, social listening, proprietary panels, and advanced segmentation...
Webkul is a leading IT services company founded in 2010. We help enterprises all over the globe to solve their complex business challenges with our industry-leading services for Digital Commerce, Mobile, ERP, CRM and Cloud solutions...
Creating Beautiful, High-Converting Websites That Drive Business Growth.
Custom web design and development serving West Michigan. Best local website design company serving all of you business web needs. Affordable website design to help grow or start your business on the web...
At Sedi Digital Precision, our expertise lies in crafting data-driven campaigns that are tailored to your unique needs, ensuring your success in the digital landscape. We place a strong emphasis on fostering collaborative partnerships, working closely with you to bring your vision to fruition and achieve...
CodeClub IT Solutions is a Creative Digital Marketing and IT Solutions Company located in Bangladesh who are working worldwide. We provide a dedicated team for better service. Digital Marketing, Web Development, E-commerce Solutions, Software Development, App Development, UI/UX Design, IT Consultancy is our...
TulipTech is a leading technology solutions provider specializing in digital transformation, custom software development, cloud services, and IT consulting. We help businesses streamline operations, enhance cybersecurity, and accelerate growth with innovative, scalable tech solutions. With a client-first...
HBOX LLC helps businesses build, scale, and innovate with reliable, future-ready technology solutions. Based in Marlborough with operations in Karachi, it combines global expertise with local talent. With 200+ experts, HBOX delivers custom software and staff augmentation services...
Unlock Your Digital Potential with Expert .NET & Software Development Company
Digisoft Solution is a trusted IT consulting and software development firm specializing in custom software development, creative design, and strategic digital marketing for IT and non-IT sectors. We transform ideas into powerful digital solutions that drive growth and performance...
Your one-stop shop for all your digital needs. Navigating the digital landscape can be complex. We simplify the process, offering a single point of contact for all your digital requirements, saving you time and resources. From web development and digital marketing to logo Design and content creation.
Whether...
TmatNetwork is a results-driven digital agency offering expert SEO, web design, and marketing strategies to boost online visibility and business growth...
Codecody is a trusted IT service provider focused on delivering reliable technology solutions and exceptional support. We understand that your IT infrastructure is vital, and we are dedicated to ensuring its stability and performance. Our managed IT services offer proactive monitoring, maintenance, and rapid...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
Proposals