Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Each agency listed on DesignRush is assessed for industry expertise and customer testimonials are evaluated in order to provide you with a vetted selection. Certain listings represent paid partnerships.
Empowering Businesses Through Innovation, Design, and Digital Excellence.
MetaBlock Technologies is a forward-thinking digital solutions company specializing in web development, mobile apps, UI/UX design, and custom software. With a team of innovators and tech experts, we help startups and enterprises transform ideas into impactful digital products. Our focus on creativity...
A Creative Factory That Builds Brands, Designs and Digital Experiences
MicroMedia is a creative digital agency delivering impactful branding, web design, and marketing solutions. With a strong focus on design excellence and measurable results, we help brands grow across Europe and beyond...
At Zimex Apex, we propel your brand to new heights through dynamic digital marketing solutions. From SEO strategies that soar to captivating web design, engaging social media, and compelling content, we offer comprehensive services for digital dominance. Contact us today for a complimentary quote and begin...
Modern, Results-Driven Websites for Businesses & Organizations Across Nova Scotia.
Our modern websites are designed to make your Nova Scotia business or organization stand out on search engines and attract the attention it deserves...
We design & build custom software solutions for SMEs and scale-ups. You own the code
At LNOKS, were your trusted tech partner. We help Startups and SMBs supercharge their products with AI-driven solutions, enchance the features quality to secure funding rounds, develop custom solutions in the SaaS, Educational, Beauty, Fintech and Retail domains, and scale product teams...
Forging your digital presence with every implemented bit.
We are a team and everything we do is people-based be it campaigns, websites or client relationships.
Behind every successful project, you will find a team of experts working tirelessly to bring your vision to life. Main thing about us is that we are ready to tackle any challenge that comes our way...
aPurple is a premier startup app development company, offering mobile app, SaaS, MVP, software, and web development services that transform innovative AI startup ideas into market-ready solutions that drive success...
Sellers Umbrella Inc is dedicated to assisting e-commerce firms achieve their success on Amazon. We are a team of seasoned Amazon professionals with a proven track record of increasing sales and profitability for our clients...
Mitroz Technologies is a digital transformation and custom software development company helping businesses solve complex operational challenges through technology and also helping Technology Startups for building their SaaS based products. We specialize in building scalable web, mobile, ERP, IoT, and...
Shopify Web Design, Development & Growth Built to Perform
Ecommerce Development Pros is a Shopify web design and development agency focused on helping eCommerce brands build, migrate, and scale high-performing Shopify stores...
In 2022, with little fanfare but much industry speculation, we opened our doors. We had two Founders, no team, no clients, just a dream-fuelled desire to build an agency that the best people would want to work for and the region's best brands would want to work with...
Kural Design understands that the small things make all the difference. Our marketing communications solutions are creative and completely aligned with your brand, no matter what medium you’re using: print collateral, web interactive or even video. You’re looking for results, and we’re a company about...
Bilingual Digital Operations Agency · English & Spanish · Since 2010
Bilingual digital operations agency serving established brands and Hispanic-owned businesses since 2010. We manage your website, SEO, email, POS integrations, and reviews in English, in Spanish, or both on monthly retainer. WordPress, Shopify, WooCommerce. College Station, TX · Nationwide...
We build digital brands for boutique hotels and restaurants direct booking websites, launch strategies, and marketing that fills rooms and packs tables...
Digital Strategy, Branding, Web Design & Development.
Blacksmith Agency stands as a leading force in the realm of digital product development and online experiences. Founded on the principles of aligning with user expectations and leveraging data-driven insights, our agency is dedicated to empowering our partners in their pursuit of growth, innovation, and the...
Digital Marketing Strategy. Inspired by Real Data. Tailored to Your Brand.
Publish Today Media deploys some of the most advanced digital marketing strategies and Ad Tech platforms available today. We help you achieve your company's marketing goals using 'Full Funnel' marketing techniques that ID & find your ideal prospects, create awareness, and provide all the messaging touchpoints...
Emizen Tech is an acclaimed IT organization that specializes in delivering top-of-the-line e-commerce solutions to various industry verticals. Our core areas of expertise are hybrid app development, CakePHP, and finance app development. Our team of technically outstanding and highly experienced e-commerce...
Creative Design Solutions for Entrepreneurs and Their Businesses
Design Musketeer LLC is a full-service graphic design agency, providing a spectrum of services encompassing logo creation to website development. Distinguished by their emphasis on precision, punctuality, and cost-effectiveness, they are dedicated to delivering high-quality, customized design solutions that...
ORAMAD specializes in crafting aesthetically pleasing and efficient digital assets that enhance the effectiveness of our meticulously optimized advertising campaigns, resulting in a significant return on investment for our clients. Additionally, our passion extends to the realm of packaging design, branding...
Web Design, Branding and Lead Generation Agency. Helping Brands Grow.
We're Otelli. A bold digital agency based in Northampton, UK. Innovative. Committed. Passionate. We help SMEs grow fast with digital strategies that deliver real ROI. From branding and web design to video, animation, and lead generation we bring creative firepower that gets results...
Miracuves is a global technology partner for founders and enterprises who want to move fast without compromising on quality. Since 2010, weve published 3,900+ mobile applications and deployed for 6,000+ clients worldwide across web, mobile, SaaS, and enterprise platforms...
We are hackers, designers, AI artists, and writers who make everything impossible, Almost Impossible
Almost Impossible is a Dubai-based creative innovation agency uniting strategy, design, digital, and activation. Since 2016, we've helped brands including Warner Bros., Nestlé, TikTok, Samsonite, Holiday Inn, Aramex, Mashreq and Emirates NBD create work impossible to ignore...
VerifiedVerified by the DesignRush team for authenticity and credibility.
Full-Service Amazon Agency for PPC, SEO & Account Management
Olifant Digital is a full-service Amazon agency and Amazon PPC agency for established brands that want profitable growth managed entirely by senior Amazon specialists with 7+ years of experience, with no work delegated below senior level...
Magecom helps online businesses thrive and develop. We are an agency with 9+ years of expertise in ecommerce, Magento/Adobe, Shopify, and Shopware partners...
We help businesses & brands move online, get more visibility, more leads, boost, & grow sales.
We build brands. Our aim is to help businesses and brands move online, get more visibility, more leads, boost, and grow their sales through conversions with innovative solutions. We believe you should experience affordable Web Design & Development, SEO, Online Branding, Pay Per Click Advertising, & Internet...
We are a globally recognized digital agency with a dedicated development center situated in Ukraine. Our primary focus is the strategic development of websites designed to meet the distinct needs of businesses. Our international presence and local expertise uniquely position us to deliver exceptional digital...
We create personalised digital experiences that drive growth.
We are a remote-first UK-based digital solutions agency. We combine our expertise with technologies to enable the businesses we work with to thrive in the connected world. Our services principally include strategic consultancy, web/app development, custom platform development...
Smart, Scalable & Stunning Web and Creative Branding Solutions
Cynosuresdesigns is a fast-growing global design and creative agency, specializing in custom website design, UI/UX branding, company branding and conversion-focused digital experiences. We help start-ups, SMEs and enterprises elevate their online presence with creative, user-friendly and performance-boosting...
Your Trusted Technology Partner For Mobile Apps / Web Apps / IOT Solutions / Digital Marketing
With a global presence and offices in India, Dubai, Canada, and USA, we help organizations and entrepreneurs from various domains and industry verticals to solve specific industry challenges and be ready for the future dominated by mobile apps...
Since 2002 we create, manage and position brands of fabulous companies around the world. We consolidate them as leaders in their markets, project their image, make them fall in love with their branding, update their website and give their users the human attention they deserve...
The Felice Agency is a full-service branding and marketing company in Phoenix and San Diego known for Madison Avenue quality regardless of your budget...
Your Trusted Oracle Partner in SaaS, IaaS & PaaS. Mobile Apps, and E-commerce Solutions.
Grey Space Computing: Your Worldwide Resource for Outsourcing and Technology Consultation. We take great pride in developing user-friendly software solutions that transcend international boundaries, facilitating seamless global interactions. Our customer-focused methodology guarantees that every engagement...
For over a decade, we have been the go-to digital partner for businesses looking for trust and reliability. From handcrafted websites to mobile apps, our team of expert engineers and designers is dedicated to delivering digital solutions tailored to your unique needs...
Coderio helps companies of all sizes, from Fortune 500 to SMBs, across the Americas accelerate their digital transformation. Their services are tailored to accomplish objectives through expert knowledge, problem-solving, and streamlining deliverables...
Base Design is an international network of studios located in Brussels, New York, Geneva, and Melbourne. Our team of creatives, strategists and digital experts design and develop simple yet powerful brands and build unique personalities...
Lumag Digital: Empowering Your Online Success At the Heart of Digital Transformation. Marketing agency specialized in creating strategies in digital channels that help companies increase their sales and achieve their objectives...
Zaawia is a leading creative digital agency based in London, United Kingdom, specializing in innovative digital branding strategies. We are dedicated to pioneering ideas, crafting impactful artifacts, and nurturing meaningful connections with people...
Noventum offers an all-in-one service, from building and maintaining software and website, to branding and marketing support to improve your online presence...
At Site 4 biz UA, we expertly navigate the complexities of business success, leveraging freedom of action, human resources, and financial resources responsibly. Our proficiency in digital marketing and SEO ensures strategic advantage in today's competitive landscape...
Vrinsoft is the most promising IT solution providing company, based in India which is a one-stop shop for all your business needs. We are a Microsoft certified IT company, which besides rendering professional and comprehensive business solutions also cater a range of services in mobile technologies...
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With years of dedicated experience, Webshark Web Services has earned a reputable standing in providing comprehensive solutions encompassing web design, eCommerce development, customized web solutions, and digital marketing services. Our track record speaks volumes, having successfully delivered over 1200...
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4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
Proposals