Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
All agencies on DesignRush undergo evaluation based on professional expertise and verified client reviews. Please note that certain placements are paid partnerships.
Your Software Development Partner Where AI Innovation Meets Engineering Excellence
Founded in 2000, Radixweb is a global leader in AI-driven software, product engineering & digital transformation. With 25+ yrs, 650+ experts & 5,500+ projects for 3,000+ clients in 25+ countries, we deliver cloud & AI solutions across industries, driving innovation, agility & growth...
Your Trusted Web Design Company & All Digital Marketing Solutions Under One Roof
At Varun Digital Media, we dont just design websites or run campaigns we craft digital ecosystems that grow with your business. Headquartered in New Jersey, USA, and powered by a 200+ member team, we are a results-driven digital marketing, web design, and branding agency trusted by 2,000+ clients...
Total Medical Design specialises in web and graphic design, plus digital marketing for healthcare professionals. We offer tailored online solutions, including medical website creation and SEO services...
From Idea to Reality. Let’s Build Your Dream Website.
Unique Web Designer is a Miami and Fortlauderdale web design and development company that focuses on creating winning web solutions for its clients. Our main goal with every project is to figure out the best way to increase your bottom line...
Websites for Just £10 a Week Nothing to Pay Up-Front.
Based in Leeds since 2008, Websites Etc create affordable websites for small businesses for just £10 a week with nothing to pay up-front. Included in the £10 a week is your website and all updates to the website, every 2 or 3 years you get a whole new website designed to keep you looking great online. For...
Kreative Marketing Insights (KMI) is a top Atlanta digital marketing agency specializing in SEO, social media marketing, and website design & development. We drive online growth with innovative strategies and cutting-edge solutions...
Socialprise stands as an acclaimed agency specializing in marketing, communication, business growth, and training, earning recognition for its excellence in these domains. Established in 2005, Socialprise operates remotely and is the brainchild of the award-winning Dr. Maria Frangieh. Under her leadership...
Creasions, an digital advertising Dallas Agency, offers top-notch digital marketing strategies that will help your business stay ahead of the competition. Our digital marketing services are designed to increase your online visibility and help your website rank higher on search engines...
thoughtbot is your expert partner for product design and development.
20+ years over 1,000 clients! thoughtbot is a design and development company that helps clients lead the way through better products, faster teams, and stronger growth...
Leading Website Design & Development Agency For The Best Digital Experience
Bring Your Vision to Life with Australian Web Designers Inc.!
At Australian Web Designers Inc., we specialize in crafting digital experiences that elevate your brand. From visually stunning custom websites to powerful e-commerce platforms...
DeltaV Digital combines SEO, PPC, and web development into unified marketing strategies that deliver measurable results and maximum ROI. Every channel informs the others so nothing operates in a silo. Senior-led, US-based team with no handoffs and no black-box reporting. Real depth, real results...
Award Winning, Full Service Digital Marketing Agency
At Media Components, we help businesses grow smarter. As a leading digital marketing agency with 20+ years of experience, we specialize in boosting online visibility, driving conversions, and maximizing ROI for companies of all sizes. From startups to established enterprises, we tailor our strategies to meet...
Boomdevs is a strategic digital product partner for startups, scaleups, and enterprises. Since 2014, one senior team has taken products from strategy through design, engineering, and post-launch growth — custom software, web & mobile apps, UI/UX, and AI built in rather than bolted on. Our work runs at real...
Code Brew Labs is a leading AI and mobile app company in Dubai. Our highly trained developers make the best out of your ideas to build a brand of great heights...
Hooman is a digital studio that blends bold ideas with beautiful, human-first design. We specialize in websites, apps, and brand experiences that feel simple, smart, and just right. Whether you're building from scratch or leveling up, we turn complex ideas into intuitive products people actually enjoy using...
We look for quality IT people for many information technology careers and projects, including for our information technology consulting practice for projects around the globe...
Smart Software Limited is a cutting-edge technology company specializing in innovative software solutions designed to streamline and optimize business processes...
IOTA GCC is a Dubai-based, global growth and ecommerce consultancy helping brands scale across the GCC region. Specialising in GTM, e-commerce growth, performance marketing, and localisation, the company works with brands across the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman to build culturally...
Empowering Businesses With Cutting-Edge Technology Solutions
Webwiders Solutions is an IT and software development company specializing in custom web development, digital transformation, and AI-powered technology solutions. The company helps businesses build scalable digital products through services such as website development, e-commerce solutions, CRM systems...
At KDG, we're your full-service partners in growth and innovation. With our integrated approach to professional technology, accounting, and consulting services, we give modern leaders and executives control over their outcomes...
We are a digital marketing agency with over 10 years of experience delivering high-performance solutions in web design, e-commerce, and digital marketing helping brands grow across Colombia and New York, USA...
At Bronix Technologies, we craft high quality, scalable, and visually stunning websites that elevates brands and enhance user experience. As a recognized web design agency, we specialize in modern, responsive , and conversion driven websites tailored to businesses across various industries. With a strong...
ImagiNET Ventures, based in Chennai with a branch in Dubai, has been transforming innovative ideas into digital solutions since 2006. With over 1,450 successful projects, we specialize in custom software development, mobile apps, web design, eCommerce, digital marketing, branding and IT solutions...
We're Absolute Digital Media, a multi-award-winning independent digital marketing agency specialising in growth for regulated and competitive sectors. We partner with brands worldwide that need expert support in industries where compliance, trust and performance all play a critical role...
Decipher Zone with its prominent java development services offer agile software development, web app development, business intelligence tools dashboard development and integration, Blockchain development for creating smart contracts based automated systems...
Cause of a Kind Solves Complex Business Problems With Custom Software and Web Solutions.
Cause of a Kind is an award winning tech startup accelerator and creative studio and our mission is to help cool people, build great products. Cause of a Kind exists to solve complex business problems for entrepreneurs, innovators, and mission-driven organizations...
Hiteshi Infotech is a 20+ years experienced AI and custom software development company specializing in AI, machine learning, cloud engineering, and automation solutions...
At Depth Search, we serve as your guiding force in the dynamic and ever-evolving digital landscape. Driven by a commitment to precision and innovation, we delve into the intricacies to create exceptional websites and robust mobile apps that not only fulfill your requirements but surpass your expectations. Our...
Effective Web Technologies | Drupal Website Development
We are engaged in the development and support of websites on the Drupal 10 CMS platform. We implement both small projects and large Internet portals and solutions related to e-commerce...
At HyScaler, we're driven by a mission to be your trusted partner in achieving transformative business objectives. Our global vision focuses on harnessing cutting-edge technologies to craft sustainable, intelligent, and secure solutions...
Proglia is an AI-native product studio that plugs into startups, professional-service firms and SMBs to automate workflows and turn complex ideas into production-ready software - rapidly, reliably and cost-effectively...
Custom Software Development | Software Outsourcing
QSoft is a pioneering software outsourcing company based in Vietnam, specializing in providing rapid and effective tech team scaling solutions for mid-sized technology companies and startups...
Top-Ranking Website Development Company in Ahmedabad
DNG Web Developer is a trusted website development company in ahmedabad. We are professional web development services in Ahmedabad. With 15+ years of experience We have offer responsive, dynamic, static and ecommerce website development in ahemdabad along with software development, app development...
Microsoft Solutions Partner & Software Consultants
Code Creators is a dynamic SharePoint development company that specializes in creating innovative solutions for businesses worldwide. With a comprehensive range of services, we offer SharePoint consulting, custom Power BI development, mobile app & web application development, IT consulting...
Roboto Studio is a Next.js and Sanity agency in San Francisco. We build headless content platforms for companies that have outgrown their CMS, so marketing teams can publish without waiting on a developer. Recent work includes Tray.ai, Topaz Labs and Slingshot Bio...
PandaCodeGen migrates businesses off slow WordPress, Webflow, Squarespace, Shopify, and GoHighLevel onto custom Next.js sites they own, with a written 90+ PageSpeed guarantee. GoHighLevel hybrid migrations keep your CRM. Server-side Meta CAPI tracking built in. Fixed pricing from $1,500...
At Thecon, we specialize in crafting highly efficient web solutions meticulously tailored to meet the unique needs of your company. Utilizing cutting-edge technologies, we ensure the delivery of fully optimized products that are primed to yield tangible results for your business...
Anything You Can Describe in Words, We Can Implement in Bitrix.
We are a full-cycle digital production company with our own product analytics, design and web development. We create convenient services that help develop business without losing the benefit for the end user. Our trump card is prompt work in a short time frame without loss of quality...
Navsoft has spent 26 years building custom software and AI solutions for complex, large-scale organizations. Today, we work with Fortune 500 companies across 33 countries, with a team of 400+ engineers and specialists...
UpCurrent Digital Marketing is a marketing agency focused on finding strategic solutions to bringing businesses leads online. We focus on Website Development, SEO, PPC, CRM Management and Lead Handling strategies to help our clients bring in high-quality customers via digital platforms...
Sparktopus is a global IT services and consulting firm specializing in web design, web development, mobile app development, AI integration, cloud services, cybersecurity, digital marketing, and more...
AI-First Engineering | Agentic AI | Product Engineering | Enterprise Software | Digital Transformati
Appventurez is a global AI and digital transformation company specializing in custom software, mobile app, web, and enterprise application development. We build scalable technology solutions that help businesses innovate, automate, and grow...
Bepoj Technology a Trusted Website Design and Development Company
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For fast-growing DTC brands that dont take shortcuts
Anatta provides turnkey digital product teams for e-Commerce brands from $25M - $500M. Partner with Anatta to design, develop & scale your digital brand. Learn our approach as a DTC Ecommerce Agency, Shopify Plus Designers & more...
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4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?