Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Every agency on DesignRush meets evaluation criteria around expertise and client feedback to empower informed choices. Some listings include paid partnerships.
With over 15 years of experience, we build projects that enable organizations to achieve their objectives. At LFi, we integrate various technologies that ensure the success of the projects...
Located in Newport Beach, California, Site Nine Studios stands as a comprehensive coding studio, offering a wide array of services by the best WooCommerce developers. Our commitment is to deliver top-tier white label development solutions to a national network of acclaimed creative agencies...
We define our success by the growth experienced by our clients.
We are a creative agency with offices in Troy, Michigan and Atlanta, Georgia. We specialize in: web design, UX/UI, SEO, graphic design, 2D animation, eLearning and video production...
To be your go-to partner, offering customized options that match your style and objectives. With services like UI/UX design, web development, digital marketing, and video animation, we keep things fun, fresh, and focused on results. You can count on our unlimited revisions, top-notch support, and personalized...
We specialize in software development, website development, branding, and IT solutions to provide a comprehensive suite of services aimed at helping your businesses build a strong digital presence, enhance your brand identity, and optimize your IT infrastructure...
Improve Your Business, Increase Your Digital Reach
blackDot.ca is a Web Development Company in Toronto. We do web design, UI/UX design, API integration, database development, WordPress development and much more...
Founded in 2005 in Reading (UK) Naxtech is a Digital Agency focusing on helping businesses grow, increase profitability, while attracting new customers via the effective use of technology and digital marketing...
Reinforce Lab a full-service digital marketing agency that assists entrepreneurs, startups, and organizations to achieve market authority and digital potential by building Brands...
Make your business successful with great web design. With over 20 years of industry experience, Get Going Design has become one of the best web design companies in Ireland. Along the way, we've helped businesses large and small, gain online visibility and reach a wider audience by designing some truly great...
Manifestive Design is where imagination meets strategy. We create bold brand identities, logos, signage, websites, and experiential graphics that do more than look good. They tell your story and spark a connection. From shaping a brand's voice to transporting spaces with environmental design, our team brings...
Transform your company with a digital first approach with Melbourne's best award winning digital agency servicing clients Australia-wide. Full service across digital strategy, custom websites and eCommerce to high performance digital marketing services...
Scott Labz LLC is an independent analytics and digital consultancy based in Bloomington-Normal, Illinois, working under a Measure, Build, Improve framework. Services span analytics implementation, data validation and reporting, custom web and application development, systems integration, and advertising...
Newemage is a Mexican digital agency that transforms ideas into exceptional web experiences. With over 19 years of experience, we create custom websites, online stores, and digital strategies that not only look amazing but also deliver real results for businesses and organizations...
Inspired by the concept of "business of experience", we embody our mission of providing excellent experiences in our client's relationships with all parties interested in their business, with positivity, innovation, trust and sustainability...
Creativity Unleashed | AI-powered Digital Transformation Partner
We can bring your idea to life, whether it is design or development you can trust us with your product. We specialize in designing and building app, websites, and SaaS applications. We can take care of everything from scratch all you need is an idea to get started with us...
Transforming Ideas into Exceptional Digital Experiences.
Embark on a journey with WebZone, where we transform your ideas into digital masterpieces and elevate your online presence. We help you identify and respond to new opportunities, guiding you through cutting-edge development and seamless integration to ensure your business thrives in the digital landscape...
Page Potato is a Melbourne-based digital marketing agency offering SEO, Google Ads, Facebook Ads, marketing automation, eCommerce marketing, and WordPress website development. They focus on ROI-driven strategies, sales funnels, providing transparent advanced reporting and no lock-in contracts...
At DoodleWeb, a creative web design & development agency, we transform your vision into vibrant digital experiences with a tailored approach, exceptional design, and innovative web solutions...
Viral Pro Global (Private) Limited is a modern business solutions company that empowers entrepreneurs and organizations through digital education, web development, and online business services. We offer end-to-end support including e-commerce training, consulting, SEO, social media services, partnerships, job...
Paradigm is a full-service marketing agency helping brands grow with confidence through branding, digital marketing, and web design. For 30 years, we've crafted powerful stories, built authentic connections, and delivered results that move brands forward...
Web AI Tech Solution LLP is a leading IT services & Web Design Company in Kanpur, India offering website development, web design, mobile app development, SEO, digital marketing, graphic design, e-commerce solutions, social media marketing, 2D & 3D animation, branding, consultation and complete IT solutions to...
Jarin Tech is a future-ready SEO agency based in Bangladesh, specializing in AEO (Answer Engine Optimization), GEO (Generative Engine Optimization), and Local SEO. We help businesses rank #1 in Google, AI Overviews, and Near Me searches through structured content, schema markup, and entity building. Trusted...
Alexander Online Media is a results-driven web design and digital marketing agency based in the Atlanta area. We specialize in building custom, high-performance websites and implementing powerful SEO strategies tailored to your unique business goals. Our mission is simple: to redefine your online presence...
At Ossian Media, we are not just a web design and digital marketing agency; we are your digital dream-weavers. We piece together tip-top end-to-end solutions that turn online meh into online wow. With a focus on user-friendly designs, we build digital playgrounds where your brand and customers can happily...
We are a team of enthusiastic individuals specialised in developing small to medium size web applications. Most of our experience is with data entry front ends with reports and statistics section, but also web mapping/GIS projects.
Provide us with the details, and we'll discover the optimal solutions for...
Digital Marketing Agency in the Heart of the North West
We're a digital agency providing a wide range of premium services to small and medium sized businesses with a focus on WordPress websites and e-commerce webshops that generate a high return on clients' investments into them. We're UK based and work with businesses of all sizes from across the country...
DigiBenders has helped businesses evolve digitally, boosting their growth by 70% in just 2 years through comprehensive software development, unique branding, and strategic digital marketing.Looking for a reliable tech partner to build your software, design your website, or elevate your brand? We help...
Sovereign SEO: Empowering Your Business in the Digital Realm.
Elevate your digital presence with Sovereign SEO Singapore, where strategic ingenuity meets impactful results. Led by seasoned SEO Consultant Eugene Leow, we tailor custom SEO solutions that enhance visibility, drive traffic, and accelerate business growth...
Inter Smart is a leading web design and digital marketing agency based in Kochi, Kerala. With over 14 + years of experience, we specialize in creating custom websites, mobile apps, SEO, digital marketing, and ERP solutions that help businesses grow locally and globally...
Since 1997, more than 1,000 B2B and B2C companies worldwide have trusted Northwoods to lead, develop and execute more than 5,000 digital strategies, digital marketing and advertising initiatives, websites, and software projects...
We establish an amazing brand experience by matching the aims and visions of your business with the needs of your customers, bridging the gap between the strategy that is planned and the strategy that should be executed. We offer your brand's DNA an additional push by disrupting established branding...
We are experts in digital marketing and have assisted hundreds of companies increasing their revenue through proven and effective digital strategies, applied on the main social networks and internet search platforms...
We've worked with advanced WordPress since 2008 - and WooCommerce since it launched. Therefore , we can help your with precisely anything you might need - whether it's technical challenges or challenges in increasing sales...
Custom Software Development Company with a US based team located in the Washington DC Metro Area. We're celebrating our 40 year anniversary! Our team of 30 developers and project managers provide decades of development experience in Python, .Net, PHP, Coldfusion, Java, Grails, IOS and Android apps...
Daylit Studio designs and builds websites for organizations that cannot afford to get them wrong. We handle the whole site under one roof, design through code, in the open, with every step signed off. Twenty-six years of production work for teams under real pressure across healthcare, higher education, public...
Shopify Plus & Headless Commerce Agency for DTC Brands.
Based in Lynchburg, Virginia, Creative Labs is a veteran Shopify Partner agency that has been elevating eCommerce since 2012. With a portfolio of over 800 brands across six continents, we specialize in high-converting custom development, SEO, paid media, and conversion optimization...
Its not about ideas, Its about making ideas happen.
With over a decade of Expereince in Customized Application Development, digital marketing and Technical Writing, Inovies makes sure of its availability wherever the client needs. Operating from a Facility in Hyderabad, Inovies caters its business capabilities to multitude of International companies with a...
At Marko & Brando, We work at how your customers look at you as an organization and how we can help you better your brand and at the same time add to your revenue...
We help you build Digital products and empower them with AI.
ownAI is a leading custom software development company specializing in creating custom web-based apps, cloud-based apps, AI-powered applications, and hybrid mobile apps. We deliver innovative, scalable, and secure digital solutions that drive business transformation. Our team combines cutting-edge...
Leading Web Design and Website Development Company in Riyadh
Digital Gravity KSA is a leading web development and design agency delivering affordable modern and responsive web design services in Riyadh, Saudi Arabia...
Content Creation, Digital Marketing, Web Development & More.
Leveraging a wealth of experience across digital marketing, design, and research, we adopt a meticulously data-driven methodology to navigate the multifaceted digital channels. Our mission? To craft tailor-made solutions that not only resonate with your audience but also drive tangible results. With Dropdown...
Digital Marketing & Web Design for B2B, Healthcare, Education & Manufacturing.
ThinkPod is a digital growth agency specializing in SEO, web design, and strategy for B2B, healthcare, manufacturing, and education brands. Trusted nationwide since 2001...
IT Holding is a pioneering SEO agency committed to transforming digital landscapes. With a focus on innovation and custom solutions, we specialize in elevating your brand's online visibility. Our approach combines cutting-edge techniques with in-depth market analysis, ensuring your business not only ranks...
Digital Thinkers is a digital innovation agency.
But we can be much more than that! We could
be Your partner in success. With our extensive
expertise in product design and software
development, we have the ability to transform
Your ideas into extraordinary digital experiences.
We are Digital...
Zoom Into Web, established in Nov 2009, is a leading digital agency serving clients in the USA, Canada, and India. Offering website design, digital marketing, mobile app, and software development services, they excel in crafting tailored digital solutions to empower businesses in the online realm...
Check Work Results First & Pay After Complete Satisfaction - Hire White Label Services Risk-Free!
We prioritize delivering results over billing hours, ensuring you receive top-notch work in record time. From swift price quotes to rapid work delivery, we work on minimizing your wait time and maximizing productivity. Our 24/7 availability ensures instant support whenever you need us. Clients choose us for...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?