Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
2026 Webby Award Winner! Raleigh, NC marketing agency, web design company, branding agency, paid search, SEO / AEO, digital compliance / web accessibility consultant + web application development company...
Connect Infosoft Technologies is a full-service IT company delivering AI automation, digital marketing, custom software development, SaaS application development, UI/UX design, and IT support services to businesses across the USA and 30+ countries worldwide.Founded in 1999 by Mr. Sanjay Sahoo...
Since its inception in 1999, Drish Infotech has been a pioneer in delivering cutting-edge technology solutions globally. Headquartered in Silicon Valley with an additional office in Saratoga, CA, and a proficient backend development team in Chandigarh, India, Drish has firmly established itself as a prominent...
IPIX Tech services is one of the top web development company in India & USA with professional web developers & designers to build an custom website development, wordpress development and ecommerce development...
SDD Technology is a digital transformation consultancy and software development company, delivering full-cycle custom web & mobile app development to help businesses scale and innovate...
Founded in 2016, Howle Creative helps businesses grow with expert website design, PPC, and SEO strategies that drive online success and convert website visitors into loyal, paying customers...
VM Project offers expert WordPress services from a skilled professional based in Russia. With a focus on web development and design, I specialize in creating, customizing, and optimizing WordPress websites to suit your business needs, ensuring high-quality, efficient, and user-friendly solutions that drive...
Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...
Achieve New Heights Of Success Through Online Platforms.
We're The Rebels In The Room, Stirring Up A HOT MESS Of Creative Genius! At Ecompapi, Papis on a mission to supercharge your business. Take the marketing load off your plate, so you can be the boss of your business. We're your brands ultimate marketing sidekick always useful, relentlessly innovative, and...
Diggit Software Solutions is a software company helping businesses grow through smart technology. We build and deliver three core products: Kordic, a B2B sales CRM with WhatsApp and email integrations and AI-powered insights; Authentify, a QR-based product authentication solution; and GACS, a generative AI...
DCTechnoLabs is an Ahmedabad digital agency specialising in web design, web development, SEO, and Google Ads for Indian businesses. We have delivered results for clients in healthcare, real estate, retail, food and beverage, education, and legal sectors across Gujarat...
iFlair is a software development company specializing in web development, mobile app development, and digital marketing services. With a focus on innovation and customer satisfaction, iFlair provides tailored solutions to enhance online presence and achieve business goals. Their expertise spans various...
Threefifty is a leading CRO agency known for delivering rapid, measurable growth through data-driven optimization strategies. By leveraging proven insights and personalized conversion techniques, the agency helps high-profile clients maximize revenue and improve performance across digital channels...
Helm is a premier provider of branded merchandise, marketing fulfillment, and ecommerce solutions trusted by global brands and rooted in innovation since 1943...
Attain your product goals, accelerate business expansion, and nurture your internal technology teams. Kirana Consulting specializes in crafting robust enterprises, pioneering product innovations, and enhancing our clients' workforce capabilities...
AutoSolve SRL is an Argentinian company specializing in industrial automation and custom software. We design and implement PLC, HMI, SCADA, and web/mobile systems that optimize processes for industries across America, Europe and the US...
We create solutions that work on the result of your projects.
PNN Soft is a trusted technology partner. We provide outsourcing and offshore software development services for business from different industries. We provide full-cycle development services, and we are expertise in custom development of software, mobile, web app, IoT, cloud, and PWA solutions...
Our strategic business plan for our web development company focuses on positioning ourselves as a leader in delivering innovative and tailored web solutions to businesses across various industries. We will leverage our technical expertise, creative talent, and client-centric approach to develop custom...
We create digital worlds and help you create yours.
We create our owned digital media, and are your partners in creating yours. We build custom Squarespace websites, unique and fast graphics, video edits and podcasts. We create owned multimedia for small businesses and entrepreneurs to connect with their prospects, customers and audiences...
A digital marketing agency based in Algeria. Since 2014 we have been honored to serve more than 250 clients and collaborate with their success stories...
Dream It. Done. We turn your vision into functional, enterprise product
Gaazzeebo is a custom software development company that designs, builds, and ships tailored web and mobile applications, AI systems, and workflow automation for businesses of every size. Our Tampa-based, founder-led team turns complex operational problems into scalable software you actually own!...
FROMCLOUD empowers businesses with cutting-edge DevOps, MLOps, and AIOps services. We specialize in cloud-native automation, scalable infrastructure, and AI-driven operations to accelerate innovation and ensure reliability...
A trusted partner in software engineering and staff augmentation, delivering scalable products with a focus on quality over quantity. We provide comprehensive IT solutions tailored to your business needs...
We build software solutions that improve peoples lives
FINEST AS is an Estonian IT consultancy with 25+ years of experience building custom software, e-commerce platforms, and enterprise systems that genuinely improve people's lives. ISO 9001 and ISO 27001 certified, Microsoft Solutions Partner, with clients including government agencies, banks, and energy...
Grow Your Brand With A South Florida Digital Agency
5 Star Visibility helps businesses grow their online presence through local SEO, reputation management, and visibility strategies that attract more customers. We focus on improving search rankings, increasing positive reviews, and building a stronger digital footprint so businesses can stand out in...
Webnexs is a leading ecommerce website specializing in various innovative solutions tailored to businesses' diverse needs. It offers and continually implores options to provide the best development company for Ecommerce Solutions, Video Solutions, Digital Marketing, SEO, and SEM services...
Connect to Success: E-commerce that Transforms Visitors into Sales!
RedeShop is a digital marketing agency specializing in e-commerce, dedicated to increasing the visibility of online stores for small and medium-sized businesses. Through customized SEO services, the development of SEO-optimized stores, and effective Google ADS campaigns, we ensure your business stands out in...
Your Software Development Partner Where AI Innovation Meets Engineering Excellence
Founded in 2000, Radixweb is a global leader in AI-driven software, product engineering & digital transformation. With 25+ yrs, 650+ experts & 5,500+ projects for 3,000+ clients in 25+ countries, we deliver cloud & AI solutions across industries, driving innovation, agility & growth...
Your Trusted Web Design Company & All Digital Marketing Solutions Under One Roof
At Varun Digital Media, we dont just design websites or run campaigns we craft digital ecosystems that grow with your business. Headquartered in New Jersey, USA, and powered by a 200+ member team, we are a results-driven digital marketing, web design, and branding agency trusted by 2,000+ clients...
Nexentis is on a mission to empower organizations with cutting-edge digital solutions. We are transforming firms that are dedicated to driving growth and innovation...
From Idea to Reality. Let’s Build Your Dream Website.
Unique Web Designer is a Miami and Fortlauderdale web design and development company that focuses on creating winning web solutions for its clients. Our main goal with every project is to figure out the best way to increase your bottom line...
Desiq is a leading Ghanaian firm specializing in web design, branding, marketing, and software solutions for businesses worldwide. Desiq goes beyond services, acting as a long-term partner to craft strategies that drive sustainable growth...
Desarrollo XML is the partner chosen by many companies, SMEs and entrepreneurs for their technological challenges. We help companies increase their value through custom software development, product design, quality control and consulting services...
Trusted white label partner for digital agencies around the globe.
We specialize in the development of state-of-the-art software solutions meticulously crafted to align with the unique needs of your business. Our team of highly skilled developers is dedicated to creating bespoke applications that are designed to optimize your operations and enhance overall efficiency...
Northern Lights Technology Development is a global technology company that provides information technology and business process support services to improve performance, productivity, and user satisfaction; all while maximizing your technology budgets...
DesignedIT fuses technology and creativity to catapult businesses into the digital future. Our team of digital artisans offers bespoke web & mobile app development, ingenious design, strategic digital marketing, and branding that captivates. Partner with us to craft a unique digital footprint, ignite your...
iGaming, Blockchain And AI Software Development Company
Bettoblock is a premier provider of innovative technology solutions, specializing in iGaming, game development, blockchain technology, and artificial intelligence. We excel in AR/VR software development and sports betting software solutions, offering tailored services...
At FCS Web Development, we're not just about creating websites; we're about forging unique digital identities that echo your brand's essence and engage your audience on a deeper level. As a beacon of excellence and innovation, our suite of services is meticulously designed to cater to the diverse needs of our...
Boomdevs is a strategic digital product partner for startups, scaleups, and enterprises. Since 2014, one senior team has taken products from strategy through design, engineering, and post-launch growth — custom software, web & mobile apps, UI/UX, and AI built in rather than bolted on. Our work runs at real...
Code Brew Labs is a leading AI and mobile app company in Dubai. Our highly trained developers make the best out of your ideas to build a brand of great heights...
Your All-in-One Partner for Web Design and Digital Marketing Solutions
Syntactics, Inc. is a leading IT solutions provider in the Philippines, delivering innovative B2B services that empower businesses to grow, streamline operations, and strengthen their digital presence. Our expertise spans web design and development, custom software and business application developme...
Seoul-and-Bangkok design and development studio building UX/UI, web, mobile apps, and B2B SaaS platforms for enterprises. HeyHi turns complex problems into products people actually use with design and engineering under one team. Trusted by clients like CJ ENM and Deloitte, and recognized with Korea's 2024 ICT...
We specialize in delivering robust, end-to-end cybersecurity solutions designed to protect businesses from evolving digital threats. Our services are tailored to safeguard your people, processes, and technology while ensuring compliance with industry best practices...
Smart Software Limited is a cutting-edge technology company specializing in innovative software solutions designed to streamline and optimize business processes...
Empowering Businesses With Cutting-Edge Technology Solutions
Webwiders Solutions is an IT and software development company specializing in custom web development, digital transformation, and AI-powered technology solutions. The company helps businesses build scalable digital products through services such as website development, e-commerce solutions, CRM systems...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?