Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.
Discover the Top US Outsourced Customer Support Companies
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
United States × Corporate Services × $1,000 - $10,000 ×Clear Filters
AI-Powered Support-as-a-Service Company Focused on the Tech Industry
SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
Show more
Location
Wilmington, Delaware
Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Portfolios Count
13 Projects Listed
SupportYourApp Services
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mastercard
Skylum
Waverly Labs
Softorino
Flibco
Data sourced from the agency's DesignRush profile
SupportYourApp Reviews & Testimonials
Bogdan Czako Customer Support Team Lead at Covantis S.A.
5.0★
Customer Support Review from Bogdan Czako
We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.
Joseph Pinto Manager at Sweett
5.0★
Customer Support Review from Joseph Pinto
We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.
José Manuel Val Merinero CFO at VR LIFE, SL
5.0★
Customer Support Review from José Manuel Val Merinero
We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
Top Services:
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Show more
Location
Portland, Oregon
Number of Employees
100 - 249
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
TechSpeed Services
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Transcription Services
Staff Augmentation
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
WACOM
Hofstra Univercity
Merrill Lynch
C2 Financial Corporation
Griflan Design
Bridgetown Coffee
Direct Crown
Passport Unlimited
Data sourced from the agency's DesignRush profile
TechSpeed Reviews & Testimonials
Etienne Demeules Director of Finance & Valuation at DSMA
5.0★
Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
Diane Ernstsson Manager at JDXpert
5.0★
Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
Mark Stefanski VP of Software at Compology
5.0★
Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
Top Customer Service Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
ElectrIQ Marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Top Customer Service Reviews & Testimonials
Manoj Thenua Chief Executive Officer at Medico Hub
5.0★
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce...
Top Services:
BPO
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Uassist.ME Services
BPO
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Pica Pica
Avanti Way Realty
NuSvara
Data sourced from the agency's DesignRush profile
Uassist.ME Reviews & Testimonials
Benjamin Conboy Founder at NuSvara
4.5★
Translation Services Review from Benjamin Conboy
Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)
Beth Dorian Former Owner at Platteville Family Dentistry
4.0★
Virtual Assistant Review from Beth Dorian
According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)
Lydia Martinez Founder & CEO at Elle Marketing And Events
5.0★
Virtual Assistant Review from Lydia Martinez
According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Top Services:
Call Centers
Email Marketing
Digital Marketing
BPO
IT Services
Show more
Location
Stratham, New Hampshire
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
10 Projects Listed
AssistRing Services
Call Centers
Email Marketing
Digital Marketing
BPO
IT Services
Customer Support
Translation Services
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Techtweek Infotech is a CERT-In empanelled IT consultancy and AWS Advanced Consulting Partner, founded 2021. Led by a CISA-certified architect, we build and operate infrastructure that passes audit: DevOps, cloud, cybersecurity and 24/7 managed services for regulated businesses...
Top Services:
IT Services
Staff Augmentation
Cloud Consulting
IT Compliance Solution
DevOps Consulting
Show more
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$49/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Techtweek Infotech Services
IT Services
Staff Augmentation
Cloud Consulting
IT Compliance Solution
DevOps Consulting
Cybersecurity
Managed Services
Customer Support
Business Consulting
Engineering
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CoDev helps fast-growing companies scale with reliable, world-class offshore talent.Onboard in 2-3 weeks. Retain talent 2.5x longer than the industry average. Choose from flexible staffing models. Get embedded teams that ramp fast, act with autonomy, and deliver real results...
Top Services:
Staff Augmentation
Customer Support
HR Outsourcing
Location
Lehi, Utah
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
CoDev Services
Staff Augmentation
Customer Support
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Kyocera
Sorenson
Nursa
Broadleaf Commerce
Caption Call
Deseret Digital Media
Beamable
Data sourced from the agency's DesignRush profile
CoDev Reviews & Testimonials
John Cheney Review from Google
5.0★
John Cheney's Review Sourced from Google
In April of 2022, we asked CoDev to help find us a cross platform mobile app developer. They introduced us to Christian. We hired him. Christian is awesome. We are so glad to have him on our team.
Tanner Simmons Review from Google
5.0★
Tanner Simmons's Review Sourced from Google
Strong team with a vast network of software and other overseas talent. When looking to grow my team with strong and capable outsourced team members, I won't look anywhere else.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...
Top Services:
Customer Support
Call Centers
Phone Answering Services
Location
Manhattan Beach, California
Number of Employees
Under 49
Average Hourly Rate
$28/hr
Minimal Budget
$1,000 - $10,000
CPC Services
Customer Support
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
DGC BPO Service Services
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
You Have the Plans. We Have the People. Lets Grow Together.
EBQ is an outsourced sales and marketing organization that provides services to help companies scale...
Top Services:
BPO
Call Centers
CRM Consulting
Customer Support
Show more
Location
Austin, Texas
Number of Employees
100 - 249
Minimal Budget
$1,000 - $10,000
Portfolios Count
5 Projects Listed
EBQ Services
BPO
Call Centers
CRM Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LYRASIS
Seal Software
Cal-Bay Systems
Image Skincare
Data sourced from the agency's DesignRush profile
EBQ Reviews & Testimonials
Applied Tech Review from Google
5.0★
Applied Tech's Review Sourced from Google
We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts.From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress.Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail.Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.
Sarah Becherer Review from Google
5.0★
Sarah Becherer's Review Sourced from Google
Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!
Rodane Williams Review from Google
1.0★
Rodane Williams's Review Sourced from Google
I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads.Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service.Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
Top Services:
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Show more
Location
Dover, Delaware
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Bitrupt Services
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Accounting
BPO
IT Compliance Solution
Cloud Consulting
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Professional Multilingual Communication And Support At Scale
Fluency LLC provides a comprehensive suite of human-led call center services designed to bridge communication gaps and enhance customer experience. Based in Columbus, Ohio, we specialize in high-stakes environments where linguistic precision and cultural empathy are essential...
Top Services:
Call Centers
BPO
Translation Services
Customer Support
Phone Answering Services
Show more
Location
Hilliard, Ohio
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Fluency LLC Services
Call Centers
BPO
Translation Services
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
BPO
Customer Support
Call Centers
IT Services
Show more
Location
Orlando, Florida
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Trupp Global Services
BPO
Customer Support
Call Centers
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Real Estate Sector
Big Data Company
Construction Sector
Data sourced from the agency's DesignRush profile
Trupp Global Reviews & Testimonials
Jyoti Chakrapani Review from Google
1.0★
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra Review from Google
1.0★
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar Review from Google
1.0★
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Customer service and back-office support services are offered across all available channels by SupportNinja. Our main clients are Silicon Valley-based and international technology startups that receive VC funding. Apps, software, and platform-based technology enterprises that focus on serving consumers depend...
Top Services:
BPO
Customer Support
Location
Dallas, Texas
Number of Employees
250 - 499
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
SupportNInja Services
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dependable IT Services and Cybersecurity Solutions for Ohio Businesses
Astute Technology Management delivers IT and cybersecurity solutions that empower people and boost productivity. With expert support, cloud, backup, and compliance, our certified team ensures fast, reliable service through a people-first approach...
Top Services:
Managed Services
IT Services
Cybersecurity
Cloud Consulting
IT Compliance Solution
Show more
Location
Dublin, Ohio
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
Astute Technology Management Services
Managed Services
IT Services
Cybersecurity
Cloud Consulting
IT Compliance Solution
Staff Augmentation
Business Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
I don't use Astute, but I had to review this company because they help my husband's company. I’ve been so impressed I had to share. I often overhear my husband’s calls with the IT team at Astute, and they are consistently friendly, patient, and incredibly knowledgeable. Every issue he’s had has been resolved quickly and professionally. It’s clear they truly care about helping people. I honestly wish I had an IT department like this at my workplace!
A. Goff Review from Google
5.0★
A. Goff's Review Sourced from Google
We partnered with Astute Technology Management (Astute) many years ago and the experience has been wonderful for our company. They are great IT partners who care about what they do, and I would recommend them for managed services for anyone. If you need technicians who are knowledgeable and always learning, customer service oriented, reliable, trustworthy and care about what they do, Astute is the right company.
Omar Lieves Review from Google
5.0★
Omar Lieves's Review Sourced from Google
Astute came to the rescue when we were having major issues. They found a real solution and just a workaround. They installed and cleaned up my previous Spaghetti looking cabling for a professional, great looking install. I would recommend Astute without reservation
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Corel Consulting is an Ohio-based outsourced HR and payroll consulting company providing fractional HR, talent acquisition, payroll administration, and people-management solutions to growing businesses. With 20+ years of HR expertise, the company embeds dedicated HR and talent partners into client teams to...
Top Services:
Business Consulting
HR Outsourcing
Customer Support
Location
Plain City, Ohio
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Corel Consulting Services
Business Consulting
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Workforce Optimization For People-centric Businesses
EvolveUp is an Austin-based consulting firm specializing in workforce optimization for people-centric businesses. The company combines strategic consulting with hands-on HR technology implementation to help organizations improve efficiency, reduce costs, and align their workforce with business goals...
Top Services:
HR Outsourcing
Customer Support
Business Consulting
Location
Austin, Texas
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
EvolveUp Services
HR Outsourcing
Customer Support
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Realtor
ProVisors
VMware
Wpromote
Vrbo
Enercon
WPO
astreya
Meta
Bigcommerce
Data sourced from the agency's DesignRush profile
EvolveUp Reviews & Testimonials
Crystal Frager Review from Google
5.0★
Crystal Frager's Review Sourced from Google
EvolveUp is a fantastic HR consulting firm in Austin, TX with deep expertise across a wide range of HR, recruiting, workforce and people operations. What really stood out to me was their implementation knowledge across ATS, HRIS, HCM, LMS and resource management platforms. They don’t just provide high level advice. They understand how the systems actually work and how to select and implement them effectively within a business. Their guidance on where and how AI can be applied within different platforms was also incredibly valuable. If you are looking for a partner who understands HR technology, strategy, and execution, EvolveUp is a great choice.
James Koeper Review from Google
5.0★
James Koeper's Review Sourced from Google
I think EvolveUp should be your team if you’re in need of workforce optimization services. There are no cookie-cutter strategies here. They actually take the time to learn about your problems/goals and implement a custom strategy for you. Would highly recommend them.
Grant McCasland Review from Google
5.0★
Grant McCasland's Review Sourced from Google
EvolveUp has a great team of consultants that can handle fractional HR work, but where they really shine is their workforce consulting and HCM implementation work. They're professional and detail-oriented, which is what you want in a team handling your people operations. A little more boutique than your standard consulting firm, but more specialized.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software...
Top Services:
BPO
Web Design
WordPress Website Design
Managed Services
IT Services
Show more
Location
Chicago, Illinois
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
iCareBilling Services
BPO
Web Design
WordPress Website Design
Managed Services
IT Services
Staff Augmentation
Business Consulting
Call Centers
Accounting
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Arthritis Care Medical Group
Midwest Care Center
Northeast Wisconsin Behavioral Health
Reliable Health Services
Sleepologie Health and Wellness Center
Data sourced from the agency's DesignRush profile
iCareBilling Reviews & Testimonials
Jose Vega Review from Google
5.0★
Jose Vega's Review Sourced from Google
I have been using iCare for years. The owner is involved in the day-to-day operations and is extremely responsive to our requests and has never failed to meet a deadline. I can't say that about many other companies. VERY RELIABLE and the customer service is fast. Very professional. I truly recommend them.
Donna Anderson Review from Google
5.0★
Donna Anderson's Review Sourced from Google
ICAREBILLING is a wonderful service! They truly live up to their name. They have helped me so much with my practice. I highly recommend them!!
Oleta Schranz Review from Google
5.0★
Oleta Schranz's Review Sourced from Google
Excellent and prompt service. They have great attention to detail and work hard to provide the best for their customers.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Hire remote talent that costs 70% less than US/EU equivalents
We recruit and help you compensate global talents for your remote positions, ensuring costs are up to 70% lower than what US & Western EU talents typically demand, without sacrificing quality...
Top Services:
HR Outsourcing
Staff Augmentation
Customer Support
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
WifiTalents Services
HR Outsourcing
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Virtual Assistant Services That Give You Your Time Back
Ellite Assistant is a professional remote staffing and virtual assistant services company that provides dedicated remote support to businesses. The company helps business owners and teams delegate administrative, customer service, sales, marketing, technical, research, and operational tasks to virtual...
Top Services:
Business Consulting
Digital Services
HR Outsourcing
Customer Support
Managed Services
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$5/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Ellite Assistant Services
Business Consulting
Digital Services
HR Outsourcing
Customer Support
Managed Services
AI Development
Social Media Marketing
Digital Marketing
SEO
AEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa...
Top Services:
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Show more
Location
Arlington, Texas
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Rossa Services
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Kelly Law Office
J. Molina Law
Boyer Law Firm P.L
Data sourced from the agency's DesignRush profile
Rossa Reviews & Testimonials
Christopher Ugorji Review from Google
5.0★
Christopher Ugorji's Review Sourced from Google
What can I say, a very well organized company with great staff. I would recommend this company to any small business or large business looking to add a level of professionalism, and dedication to superior service.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Accounting
Show more
Location
New York City, New York
Number of Employees
250 - 499
Minimal Budget
$1,000 - $10,000
Big Outsource Services
BPO
Call Centers
Customer Support
Phone Answering Services
Accounting
Web Development
Graphic Design
HR Outsourcing
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
OpnRoad
D121
Instant Consult
Data sourced from the agency's DesignRush profile
Big Outsource Reviews & Testimonials
Admire Marketing Review from Google
1.0★
Admire Marketing's Review Sourced from Google
Rescheduled our call last minute / then left us hanging on the actual call time saying they actually aren't open to meeting with us. Would not recommend.
Wilcon Ando Review from Google
5.0★
Wilcon Ando's Review Sourced from Google
I recommend this place! Awesome people and the place is well maintained. They genuinely care about the agents' wellbeing.
Rasida Asgar Review from Google
5.0★
Rasida Asgar's Review Sourced from Google
One of the best 💯 I would say I will always choose to be with this friendly, fantastic and very accommodating company. I always had a chance to to be hired with other bigger companies but I'd rather choose BIGOUTSOURCE no matter what. It's actually my second home. I feel safe and happy when I'm with BIGOUTSOURCE. I love everything about it. ❤️❤️ No doubt this company is one of the growing company in the Philippines. ❤️
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Cavinolr Recruiters specializes in connecting top-tier talent with organizations in CS, Retention , sales, life sciences, healthcare, and biotechnology sectors. The firm combines industry expertise with personalized strategies to deliver exceptional recruitment solutions tailored to clients' unique needs...
Top Services:
BPO
Phone Answering Services
Translation Services
Customer Support
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Location
Plantation, Florida
Number of Employees
250 - 499
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Cavinol Panama Services
BPO
Phone Answering Services
Translation Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Based in the U.S., we bring 45+ years of combined expertise in B2B marketing, seamlessly blending in-house and agency experience to drive measurable business growth. We specialize in sales and business development, digital marketing, creative services, fractional CMO support, and full stack development...
Top Services:
Digital Marketing
Web Development
SEO
Event Marketing
Customer Support
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Location
South Huntington, New York
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Minimal Budget
$1,000 - $10,000
Yo Marketing Agency Services
Digital Marketing
Web Development
SEO
Event Marketing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Lumari Tech is a premier provider of comprehensive IT solutions tailored to empower businesses across diverse industries. Our Team of certified experts offers a wide array of services, including IT support, cloud computing, cybersecurity, and network infrastructure management. With a commitment to delivering...
Top Services:
Managed Services
IT Services
Cloud Consulting
Cybersecurity
IT Compliance Solution
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Location
Atlanta, Georgia
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Lumari Tech Services
Managed Services
IT Services
Cloud Consulting
Cybersecurity
IT Compliance Solution
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
GetNuva connects businesses in the USA with exceptional virtual assistants worldwide. Boost your productivity, drive growth, and embrace diversity with our cost-effective solutions. Lets transform your business together...
Top Services:
HR Outsourcing
Content Marketing
Graphic Design
Market Research
BPO
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Location
West Hartford, Connecticut
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
GetNuva Services
HR Outsourcing
Content Marketing
Graphic Design
Market Research
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Wiqqs Agency possess expertise in developing mobile applications and websites while also implementing effective SEO strategies. Our focus is on delivering visually captivating solutions that not only enhance your online presence but also have the potential to generate revenue for your business...
Top Services:
Logo Design
Web Design
eCommerce Development
Web Development
WordPress Website Design
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Location
New York City, New York
Number of Employees
50 - 99
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
Wiqqs Services
Logo Design
Web Design
eCommerce Development
Web Development
WordPress Website Design
Mobile App Development
Customer Support
SEO
PPC
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...
Top Services:
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
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Location
Plano, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
CoderzHub Services
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
Web Design
UI/UX Design
Customer Support
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...
Top Services:
Product Design
UI/UX Design
Web Development
AI Development
Blockchain
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Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
NXT LABS Services
Product Design
UI/UX Design
Web Development
AI Development
Blockchain
Mobile App Development
Software Development
VR/AR
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
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Location
Houston, Texas
Number of Employees
Under 49
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Dispatching Answering Service Services
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
Web Design
Web Development
PPC
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What services do US customer support outsourcing companies provide?
They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.
Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously.
The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support.
When can clients expect ROI after signing such a service?
Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.
Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.
Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction.
Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand.
Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations.
Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set.
How much does customer support outsourcing cost in the US?
The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates:
Pricing model
Pricing range
Per hour
$40-$60 per hour
Per agent (full time equivalent - FTE)
$1,200-$4,000/month per agent
Per ticket or interaction
$1-$5 per ticket or $0.50–$2 per chat
The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely:
The more technical or regulated the product, the higher the training burden, which adds to the price.
Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup.
Multilingual support i.e., non-English customer support often increases costs by 20-40%.
In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees.
CRMs, live chat, help desks, and chatbots entail setup or licensing fees.
What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?
In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks.
Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined.
Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed.
Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation.
What industries are these specialists most frequently engaged by?
Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across:
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Proposals