Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.

Select the Best BPO Company in the USA

485 Companies - Rankings updated: September 07, 2026

DesignRush evaluates the BPO companies listed based on expertise, credentials, and client satisfaction ratings, using objective data and verified reviews. Some placements are sponsored.

United States × Sort by: Number of Reviews ×
  • You Create, We Support.

    You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
  • Peace of Mind.

    Elegance Healthcare LLC is a prominent healthcare technology firm that offers a full spectrum of virtualized solutions for rapidly expanding healthcare companies...

    Top Services:

    • BPO
    • Business Consulting
    • Customer Support
    • Transcription Services
    • Accounting
    • Show more
    Location
    East Providence, Rhode Island
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
  • Precision Billing, Maximum Revenue, Minimal Risk.

    Precision Billing, Maximum Revenue, Minimal Risk.

    Our USA-based Medical Billing Company streamlines billing operations for healthcare providers, ensuring increased revenue, reduced costs, and minimized risk. From small practices to large hospitals, we handle denials management, credentialing, coding, and payer verification with expert precision...

    Top Services:

    • BPO
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Show more
    Location
    Evesham, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Portfolios Count
    3 Projects Listed
  • Fastest and Reliable Recruitment Agency in Nigeria, and Georgia (USA)

    Fastest and Reliable Recruitment Agency in Nigeria, and Georgia (USA)

    Avant Tech is an Innovation driven company operating in the US, Nigeria and the Philippines, We specialize in the recruitment of international across countries and carry our Business Process Outsourcing Services...

    Top Services:

    • BPO
    • IT Services
    • HR Outsourcing
    • Managed Services
    • Mobile App Development
    • Show more
    Location
    Peachtree City, Georgia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $200/hr
    Minimal Budget
    Under $1,000
  • Redefining Customer Experience

    Redefining Customer Experience

    We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Albany, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    26 Projects Listed
  • devabit is an Eastern European IT company with many years of excellence as a reliable technology partner for innovative companies across North America, Europe, UAE. We have earned our customers' trust by providing expert software engineering and consultancy services to many businesses including Casio...

    Top Services:

    • Branding
    • Mobile App Development
    • Print Design
    • Software Development
    • Web Design
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    4 Projects Listed
  • Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000
  • Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

    Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

    Customer service, back office, and IT outsourcing are the areas of expertise of STAFFVIRTUAL, an American business process outsourcing (BPO) firm with offices in the Philippines. Additionally, we offer Employer of Record (EOR) or Professional Employer Organization (PEO) solutions. It is simple for your...

    Top Services:

    • Call Centers
    • HR Outsourcing
    • BPO
    • Accounting
    • Show more
    Location
    Miami, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • By engineers, for engineers.

    By engineers, for engineers.

    Stride is an AI-Powered software engineering firm built to deliver real results. We combine elite engineering talent with cutting-edge GenAI tooling to help companies build high-quality software, modernize legacy systems, and future-proof their tech orgs...

    Top Services:

    • Software Development
    • Mobile App Development
    • IoT
    • eCommerce Development
    • Web Design
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
  • A trusted name in data and analytics!

    A trusted name in data and analytics!

    Datamatics Digital Ltd an entity of Datamatics Global Services Ltd is a well-recognized leading data mining and application development company that delivers avant-garde software services with a specialized focus on web & mobile product engineering, application development & maintenance services...

    Top Services:

    • IT Services
    • Big Data Analytics
    • Market Research
    • CRM Consulting
    • Managed Services
    • Show more
    Location
    Edison, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $30/hr
  • Showing the World a Better Way to Outsource

    Showing the World a Better Way to Outsource

    Customer service and back-office support services are offered across all available channels by SupportNinja. Our main clients are Silicon Valley-based and international technology startups that receive VC funding. Apps, software, and platform-based technology enterprises that focus on serving consumers depend...

    Top Services:

    • BPO
    • Customer Support
    Location
    Dallas, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
  • minubo offers the only complete out-of-the-box BI solution and analytics services for brands and retailers in omnichannel commerce. With our highly standardized and proven solution, we offer unprecedented time-to-operation and insights for every business user at our clients. Supported by our experienced...

    Top Services:

    • eCommerce Development
    • BPO
    • Email Marketing
    Location
    Boston, Massachusetts
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $50,000 & Up
  • Complete Enterprise Data Support - Data Entry, eCommerce Product Listing, Web Research, Data Mining,

    Complete Enterprise Data Support - Data Entry, eCommerce Product Listing, Web Research, Data Mining,

    DataEntryIndia.in is a leading data management and BPO service provider with over 25 years of experience and 850+ full-time data experts...

    Top Services:

    • Market Research
    • BPO
    • Big Data Analytics
    • AI Development
    • Show more
    Location
    Laguna Beach, California
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Amplify Your Truth. Accelerate Your Growth.

    Amplify Your Truth. Accelerate Your Growth.

    The Marketing Blender specializes in accelerating revenue growth for mid-size B2B companies through marketing & sales alignment and ROI-driven strategy. Results driven, we excel at transforming technical content into powerful differentiation strategies that get your prospects to act...

    Top Services:

    • Digital Marketing
    • BPO
    Location
    Keller, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $175/hr
    Minimal Budget
    $10,000 - $25,000
  • Digital Intelligent Solutions

    Digital Intelligent Solutions

    OSP is a healthcare technology company dedicated to transforming the industry through innovative digital solutions. With more than 16 years of experience and a team of skilled healthtech experts, OSP helps healthcare organizations improve performance, efficiency, and patient care through advanced technology...

    Top Services:

    • AI Development
    • Software Development
    • IT Services
    Location
    San Diego, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $50,000 & Up
  • Make your product worth the fight.

    Make your product worth the fight.

    We are a team of experienced professionals with an outstanding expertise in various fields...

    Top Services:

    • Software Development
    • Web Design
    • eCommerce Development
    • Web Development
    • IoT
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    100 - 249
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    6 Projects Listed
  • Healthcare IT Development Center

    Healthcare IT Development Center

    Empeek helps Healthcare and Life Science companies break down the growth barriers and become freer, more successful, and competitive...

    Top Services:

    • Software Development
    • Mobile App Development
    • BPO
    • Web Development
    • Business Consulting
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    50 - 99
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    8 Projects Listed
  • Boost your revenue immediately with remote employees & IT professionals

    Boost your revenue immediately with remote employees & IT professionals

    We are US-based and woman-owned company. Since 2015 we serve companies in the USA and Canada, providing IT outsourcing, call center, virtual assistance and any remote employee services 24/7. Our multilingual specialist are excellent in English, Spanish, Russian, Chinese, and other popular languages...

    Top Services:

    • Software Development
    • IT Services
    • BPO
    • Staff Augmentation
    • Show more
    Location
    Old Bridge, New Jersey
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
  • Your Partner in Process Excellence

    Your Partner in Process Excellence

    Since 1992, Hitech BPO is an award winning ISO certified company, delivering business process outsourcing solutions, recognized by Dun & Bradstreet as a top BPO Company for four years in a row...

    Top Services:

    • BPO
    • Big Data Analytics
    • IT Services
    • AI Development
    • Show more
    Location
    Santa Clara, California
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
  • World-class outbound solutions in the US

    World-class outbound solutions in the US

    Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Customer Support
    • Show more
    Location
    Tupelo, Mississippi
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
  • Trusted Data Partner across the Globe

    Trusted Data Partner across the Globe

    BizInfor is a notable B2B data-driven marketing solution provider. Our state-of-the-art technology helps businesses of all sizes identify the right prospects...

    Top Services:

    • BPO
    • Email Marketing
    Location
    Edison, New Jersey
    Number of Employees
    100 - 249
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Maximize Efficiency, Minimize Errors.

    Maximize Efficiency, Minimize Errors.

    Perfect Data Entry is amongst the top 10 data entry outsourcing companies in the industry. Our goodwill and body of work across the globe speaks for itself...

    Top Services:

    • BPO
    Location
    Sarasota, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $52/hr
    Minimal Budget
    $1,000 - $10,000
  • Providing Data that drives sales

    Providing Data that drives sales

    Providing 100% accurate data, catalog and content services to fortune 100 firms globally which helo...

    Top Services:

    • BPO
    • Market Research
    • eCommerce Development
    • eCommerce
    • Content Marketing
    • Show more
    Location
    Worcester, Massachusetts
    Number of Employees
    250 - 499
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
  • We optimize. You Capitalize

    We optimize. You Capitalize

    We are on an endless pursuit to deliver quality solutions and strive towards customer service excellence. Each day brings a fresh opportunity to reinvent our mission, purpose and vision...

    Top Services:

    • Software Development
    • IT Services
    • Managed Services
    Location
    Parsippany-Troy Hills, New Jersey
    Number of Employees
    Under 49
  • Enterprise Web/Mobile App Data Scraping Services

    Enterprise Web/Mobile App Data Scraping Services

    3i Data Scraping is a Best Web data scraping services and Data Extraction Company USA. Web Crawling, Data Mining Services to global clients. Hire our scraper experts the USA...

    Top Services:

    • BPO
    • Big Data Analytics
    • Digital Services
    • IT Services
    • Show more
    Location
    Houston, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
  • Digital Outsourcing Agency.

    Digital Outsourcing Agency.

    We provide proven and specialized eCommerce professionals to support and grow your business...

    Top Services:

    • BPO
    Location
    Carson, California
    Number of Employees
    100 - 249
  • The Gold Standard in BPO.

    The Gold Standard in BPO.

    Golden Gate BPO offers a comprehensive range of services including multi-channel contact center solutions, customer engagement services and more...

    Top Services:

    • BPO
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Ecco Is a Leading BPO and Call Center Solutions Provider.

    Ecco Is a Leading BPO and Call Center Solutions Provider.

    Ecco is a Contact center & BPO provider, located in Santiago de los Caballeros, Dominican Republic, since its foundation in 2007 is committed to excellence and innovation, the acquired experience and reputation allow us to build long term relationships with our clients...

    Top Services:

    • Call Centers
    • BPO
    • Digital Marketing
    Location
    Deerfield Beach, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
  • Hire a team in the Philippines at a fraction of the coast

    Hire a team in the Philippines at a fraction of the coast

    Digital Minds BPO services are among the top BPO company in the Philippines offering front office and back office services. They offer various services like customer support, back office support, creative services and technical support. Their global presence and expertise in BPO solutions have earned them a...

    Top Services:

    • BPO
    • Accounting
    Location
    Wilmington, Delaware
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
  • Efficient. Trusted. Global BPO Solutions.

    Efficient. Trusted. Global BPO Solutions.

    Allianze BPO Services- Matchless Support for Your Back-Office Needs...

    Top Services:

    • BPO
    • Software Development
    Location
    Chicago, Illinois
    Number of Employees
    50 - 99
    Average Hourly Rate
    $3/hr
    Minimal Budget
    $1,000 - $10,000
  • Marketing Strategy & Outsourcing

    Marketing Strategy & Outsourcing

    Our service plans provide top-quality digital marketing solutions that will strengthen your online presence and give your business an advantage over the competition...

    Top Services:

    • Digital Marketing
    • BPO
    Location
    El Paso, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
  • 360 Marketing solutions

    360 Marketing solutions

    Our relationship with our staff, customers, and other business partners is focused on honesty, perseverance, mutual confidence, and integrity. We help our clients to come up with the right strategy for their business, ensuring that their sales plans are realistic and are able to fulfill their business goals...

    Top Services:

    • BPO
    • Call Centers
    • SEO
    • Email Marketing
    • Digital Marketing
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $70/hr
    Minimal Budget
    $1,000 - $10,000
  • Precision, Speed And Trust Your Data, Our Commitment

    Precision, Speed And Trust Your Data, Our Commitment

    Data Entry India BPO that has been in business process outsourcing services and IT services for the past 6 years...

    Top Services:

    • BPO
    Location
    Chicago, Illinois
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1/hr
    Minimal Budget
    $1,000 - $10,000
  • BPO Company

    NexGen Data Entry is one of the highly recognized organization when it comes to outsourcing back-office or essential business documentation for the past years in USA & Europe...

    Top Services:

    • BPO
    Location
    Cary, North Carolina
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1/hr
    Minimal Budget
    $1,000 - $10,000
  • Web Scraping That Grows Your Business

    Web Scraping That Grows Your Business

    Web Screen Scraping has been Providing World-Class Data Scraping Solutions to the Different Industries Like E-Commerce, Real Estate, Import/Export, Sales Lead, Social Media, News & Articles, Finance, Entertainment, Market Research, etc...

    Top Services:

    • BPO
    Location
    Baytown, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • When you decide to outsource your needs to Allianze BPO International, we make it a point ensure an accurate and quality-oriented output, no matter what the size of the project is. We have a team of professional and dedicated team members who possess a high set of skills and expertise...

    Top Services:

    • Email Marketing
    • Social Media Marketing
    • SEO
    • Video Marketing
    • eCommerce
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
  • The AI engineering partner that delivers

    The AI engineering partner that delivers

    tkxel is an AI engineering partner helping businesses turn AI ambition into real, measurable outcomes. We design, build and deploy intelligent solutions, agentic systems, modernized applications and custom software that work in production, not just in pilots...

    Top Services:

    • AI Development
    • Software Development
    • Mobile App Development
    • Cloud Consulting
    • DevOps Consulting
    • Show more
    Location
    Reston, Virginia
    Number of Employees
    500 - 999
    Average Hourly Rate
    $35/hr
    Portfolios Count
    19 Projects Listed
  • Go further

    Go further

    Transdata offers best in class digital marketing services and complete branding solutions from strategy consultation, media marketing to optimization. Creative marketing strategies and products optimization enable businesses to generate maximum revenue and sales...

    Top Services:

    • BPO
    • IT Services
    Location
    Woodbridge Township, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $29/hr
    Minimal Budget
    $1,000 - $10,000
  • Helping medical practices streamline business operations to deliver better patient experience.

    Helping medical practices streamline business operations to deliver better patient experience.

    Streamsoft is a rising healthcare business consulting firm ready to deliver client-centered solutions. Our holistic business approach complete with healthcare business, IT, and marketing services gives physicians an all-in-one support team to start and maximize their healthcare service potential...

    Top Services:

    • Web Design
    • SEO
    • Digital Marketing
    • BPO
    • Show more
    Location
    Southlake, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Offshore Online Data Entry

    Offshore Online Data Entry

    Data entry outsourcing or multitasking the internal methods; is one of the aspects every organization across the globe has to embrace with open arms, to keep pace with the cutthroat competition, while dealing with tons of data that needs to be digitized – accurately and efficiently...

    Top Services:

    • BPO
    Location
    Bergenfield, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000
  • Simplify your HR operations

    Simplify your HR operations

    ADP (Automatic Data Processing) is a global PEO, a leader in human capital management solutions, committed to transforming the way businesses navigate workforce challenges...

    Top Services:

    • BPO
    • HR Outsourcing
    • Business Consulting
    Location
    Las Vegas, Nevada
    Number of Employees
    Under 49
  • Run Your Entire Practice With One EHR+ Platform

    Run Your Entire Practice With One EHR+ Platform

    A new era of healthcare, a new world of practice well-being. We're redefining practice success at the crossroads of compassion and connectivity...

    Top Services:

    • BPO
    • Software Development
    Location
    Newport Beach, California
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Delivering Customer Service with a Personal Touch

    Delivering Customer Service with a Personal Touch

    ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into...

    Top Services:

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    500 - 999
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
  • Global Workforce Solutions Company

    Global Workforce Solutions Company

    At Net2Source (N2S), staying ahead of the curve isnt optional its who we are. As a global Talent Company, Net2Source isnt just observing the future were building it. Our proprietary AI-powered recruiting engine enables us to deliver pre-vetted, on-demand talent at speed and scale...

    Top Services:

    • HR Outsourcing
    • Accounting
    • BPO
    • Business Consulting
    • IT Services
    • Show more
    Location
    Somerset, Massachusetts
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
  • Human-Focused.

    Human-Focused.

    Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    Location
    Portland, Maine
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000
  • Nearshore Teams, Seamless Integration

    Nearshore Teams, Seamless Integration

    In Remote Team Solutions, we believe in people and contributing to their lives. That's why we build a great place to work where we make sure all the talented staff is motivated, happy, doing a great job, and well remunerated. It's fantastic to see people's lives being changed at the same time that we are...

    Top Services:

    • HR Outsourcing
    • BPO
    • Call Centers
    Location
    Las Vegas, Nevada
    Number of Employees
    250 - 499
    Portfolios Count
    6 Projects Listed
  • Our multidisciplinary teams of professionals leverage a wealth of industry-tailored, practical approaches to help you discover opportunities for your business. Whether your organization is strong and healthy, under stress or facing difficult choices, we work with you to find financial, strategic and...

    Top Services:

    • Accounting
    • BPO
    • Business Consulting
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
  • We Focus On Customer Service So You Can Focus On Your Business.

    We Focus On Customer Service So You Can Focus On Your Business.

    Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
  • Global BPO Company

    Global BPO Company

    Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...

    Top Services:

    • BPO
    • Call Centers
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up
  • A Top-Grade Call Center Solutions Provider

    A Top-Grade Call Center Solutions Provider

    Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    500 - 999

BPO Services FAQs

What services do BPO companies in the USA typically provide?

US BPO providers support businesses across front-office, back-office, and operational functions, including: 

  • Customer support and call center services across phone, chat, and email. 
  • Back-office services such as data entry, billing, payroll, and document processing. 
  • Finance and accounting support, including bookkeeping, AP and AR, and reporting. 
  • Human resources outsourcing covering recruitment support, onboarding, and HR administration. 
  • IT and technical support, including help desk and application support. 
  • Sales and lead generation service,s such as appointment setting and CRM management. 
  • Marketing operations support, including campaign execution and analytics. 
  • Industry-specific services for healthcare, legal, and financial operations. 

How much does it cost to hire a BPO company in the USA?

Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model. 

Project-based pricing: 

  • Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months. 
  • Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months. 
  • Large-scale programs: $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing. 
  • Enterprise-level BPO: $1 million+ annually for high-volume, regulated, or fully managed operations. 

In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration. 

Which industries most commonly use BPO services in the US?

BPO companies most commonly serve: 

  • Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development. 
  • Healthcare and medical billing, including claims processing, coding, and patient support. 
  • Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes. 
  • Legal services, with 68% of organizations are outsourcing legal and compliance tasks. 
  • Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing. 
  • Human resources, with 57% outsourcing HR functions such as payroll and benefits administration. 
  • Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making. 
  • Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%. 

What outsourcing models do US-based companies typically offer?

They typically offer these outsourcing models: 

  • Onshore outsourcing with US-based teams. 
  • Nearshore outsourcing using teams in nearby regions. 
  • Offshore outsourcing for cost-sensitive, high-volume work. 
  • Dedicated team models for long-term operations. 
  • Project-based outsourcing for fixed scope work. 
  • Hybrid models combining multiple delivery locations and pricing structures. 

How do businesses measure ROI when outsourcing to a BPO partner?

Businesses measure performance and ROI by tracking: 

  • Service level agreements such as response time, resolution time, and accuracy. 
  • Cost savings compared to in-house staffing and operations. 
  • Productivity metrics like volume handled per agent or per hour. 
  • Quality scores including error rates, compliance, and customer satisfaction. 
  • Revenue impact for sales, retention, or collections focused programs. 
  • Regular reporting, benchmarking, and quarterly performance reviews. 

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