The top BPO agencies in 2026 are OBI Services, DataPlusValue, and Appointment Setter Online, selected from 80 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. OBI Services leads the ranking for BPO, followed by DataPlusValue and Appointment Setter Online.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
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Best BPO Providers
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...
DataPlusValue is one of the most preferred IT/ BPO company in the industry. We are giving you a systematic data conversion process with error-free results, which is helpful to improve your data retrieval efficiency...
A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar...
HabileData is a leading provider of outsourced data annotation services, empowering companies around the globe to unlock the true potential of their artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) projects. With a focus on quality and accuracy, we offer a...
Om Data Entry India is an ISO-certified and globally recommended data entry outsourcing company based in India that provides a comprehensive range of high-quality data entry outsourcing solutions across the world to each and every business segment that needs manual data entry...
The first and only Filipino-owned talent & revenue execution firm.
TRACTIONCORE is the first and only Filipino-owned talent and revenue execution firm. We dont just rent seats; we deliver outcome-driven systems. Backed by a decade of experience, we build, vet, and manage high-performing global teams powered by human-AI synergy. From fractional experts to fully built...
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Fortunes24 helps businesses in the US, UK, and Australia scale smarter with skilled, cost-efficient teams for customer support, sales, and back-office operations. We combine skill-first hiring with 24/7 availability to deliver consistent, measurable results...
VerifiedVerified by the DesignRush team for authenticity and credibility.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Show more
Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...
Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
Data entry outsourcing or multitasking the internal methods; is one of the aspects every organization across the globe has to embrace with open arms, to keep pace with the cutthroat competition, while dealing with tons of data that needs to be digitized – accurately and efficiently...
Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...
MetaFussion is a dynamic digital company driven by a passion for crafting innovative software solutions tailored to meet the evolving needs of businesses. Our comprehensive services, including SEO, SMM, web development, and PPC campaigns, empower clients to thrive in today's fast-paced digital environment...
Ecomva provides virtual assistant services and e-commerce SEO services to help businesses grow online. Our team of experienced virtual assistants can help you with a variety of tasks, including customer service, social media management, email marketing, and more...
Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.
Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...
BizzBuzz Creations is a result-driven Digital Marketing & BPO agency offering SEO, SMO, SMM, Google Ads, Meta Ads, Website Design & Development, Branding, Content Strategy, and Complete BPO Services. We help businesses grow with tailored strategies, data-driven solutions, and a strong focus on performance and...
At AcquireX, we go beyond traditional outsourcing. We do not empower you with teams; we drive entire eCommerce projects to completion. Whether you are scaling operations, enhancing customer experience, or launching a new online store, we handle it all seamlessly and efficiently...
Providing offshore talent that feels like your own team. Focus on growth, we handle the rest.
We help businesses of all sizes thrive with custom outsourcing solutions. Were more than a service provider were your partner in success, offering dedicated support and seamless communication every step of the way...
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality...
At Agile Pro Solutions success is our primary drive. Agility, rapid growth, client satisfaction, expertise and continuous improvement, this is what we stand for. We connect the best talent with client needs by providing gold standard in offshore staffing for any services and industries...
I have over 18+ years of experience in Admin support. I can do all types of projects with 100% quality. Time management is a key to success. That's why we only take on those projects that match our skills set so that we can give full attention to details and deliver valuable results...
Virtual Assistant House, Corp. is a modern Business Process Outsourcing (BPO) and Virtual Assistance company delivering flexible staffing and managed outsourcing solutions. We provide dedicated virtual assistants, specialized remote professionals, and operational support teams tailored to the unique...
We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...
We Are The Best Call Center Service For Your Business
Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with...
inCall Systems is an Outsourced Business Service Provider (BPO) of over 20 years, offering End-to-End Integrated Marketing and Customer Services solutions that delivers results.Our core expertise comprises Database Management, Customer Interaction Centre and Demand and Lead Generation solutions, we...
DSM Soft Pvt. Ltd. is a global technology solutions provider established in 1991, delivering innovative services in Geospatial, Engineering, Building Information Modeling (BIM), Telematics, and Prepress. With production centers in Chennai and Tiruchirappalli and a skilled team of over 800 professionals, we...
UpHiire is a nearshore staffing partner for U.S. small and mid-sized businesses that need reliable remote help without the cost of a local hire. We recruit bilingual professionals across Latin America, test their skills and English, and introduce only candidates ready to work U.S. hours. Clients hire...
Looking for a Reliable AI-Driven Outsourced Call Center in Indonesia? Callindo Delivers Top-notch Services to Enhance Your Customer Experience and Boost Your Business...
Implementing Social Selling Approach to Boost B2B Sales
Addlium is your trusted partner for outsourced sales and lead generation services. We help B2B companies enrich their pipeline and boost sales consistently...
DMT Business Development is the ultimate sales partner, making it easy to approach potential clients and set up meetings confidently. Our Appointment Setting and Lead Generation services empowers you with everything needed for rapid business growth...
VerifiedVerified by the DesignRush team for authenticity and credibility.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
We Focus On Customer Service So You Can Focus On Your Business.
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
We Keep Your B2B Pipeline Full with Cold Email & LinkedIn Outreach.
Lead Avenger LLC runs done-for-you cold email and LinkedIn outreach for B2B companies and marketing agencies worldwide.We find decision makers and manage the entire process, from lead research to booking appointments, so you get real conversations and meetings, letting you focus on closing deals...
Fairview Services LLP provides white-label accounting, bookkeeping, payroll support, financial reporting, audit documentation support and back-office finance assistance to CPA firms, accounting practices and businesses globally. We work as an extended delivery partner with emphasis on confidentiality, timely...
Team Management Services (TMS) is India's leading Employer of Record and HR outsourcing company, headquartered in Mumbai since 2006. With a 20-year zero-penalty compliance track record, TMS manages end-to-end HR operations for 450+ clients across all 28 Indian states. Core services include EOR, payroll...
WGS2D is a boutique business and technology consulting firm built by experienced leaders from top-tier firms. We're known for moving fast, delivering real outcomes, and putting the client first always. What sets us apart is how we execute. We don't just advise; we own results. Our Say/Do ratio is 100%. if we...
Outsourced B2B cold calling with published pricing
Outsourced B2B cold calling for US companies that need booked meetings, not another tool. We build the call list, write the script, run the dialer and put qualified meetings on your calendar. The 30 day pilot is $2,997 and guarantees 2,000 dials and 100 live connects, meaning a real person picked up. If we...
Designveloper is a leading software development company in Vietnam, founded in 2013 and headquartered in Ho Chi Minh City. Our mission is to help startups and enterprises transform ideas into real, impactful products...
Reexia is a UK-based B2B lead generation and telemarketing agency helping companies connect with decision-makers and generate qualified business opportunities. Through targeted outreach, data-driven campaigns, and a combination of telemarketing and email marketing, Reexia supports organisations look...
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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