The top BPO agencies in 2026 are RCM Matter, Leadium, and OBI Services, selected from 62 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. RCM Matter leads the ranking for BPO, followed by Leadium and OBI Services.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
RCM Matter is a top Revenue Cycle Management company that offers a comprehensive product of fully integrated clinical, revenue cycle, credentialing, medical billing & coding, practice management solutions, coding transcription, and data management...
Top Services:
BPO
Location
Glendale, California
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
RCM Matter Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NextGen Healthcare
Kareo
Greenway Health
GE Healthcare
Cerner
Allscripts
eClinicalWorks
Data sourced from the agency's DesignRush profile
RCM Matter Reviews & Testimonials
Kurt Goodwin CEO at Holistic Sleep Optimization
5.0★
Medical Billing Review from Kurt Goodwin
RCM Matter transformed our medical billing software, blending healthcare insight with tech innovation. Their tailored approach and attention to detail shone in crafting software that surpassed expectations. Not just tech-savvy, their stellar customer service made collaboration seamless. Their solution revolutionized our billing, putting patient care first. Highly recommended for their expertise and support, they're the go-to for tailored healthcare software. Kudos to RCM Matter for their exceptional work and ongoing support!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.
Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...
Top Services:
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Show more
Location
Las Vegas, Nevada
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Leadium Services
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Customer Support
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Square
Rackspace
Microsoft
LG
DirecTV
OSRAM
Time Logistics
Palo Alto Networks
Amada Senior Care
brightwheel
Data sourced from the agency's DesignRush profile
Leadium Reviews & Testimonials
Scott Proffitt VP of Sales at Energy Assurance
5.0★
AI Marketing Review from Scott Proffitt
Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.
Sam Jennings Sales Manager at Best Bees Company
5.0★
Call Centers Review from Sam Jennings
Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.
Marcos Moura Founder and COO at Amada Senior Care
5.0★
Call Centers Review from Marcos Moura
Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...
Top Services:
BPO
Call Centers
Digital Marketing
Market Research
Transcription Services
Show more
Location
Dipolog City, Philippines
Number of Employees
100 - 249
Average Hourly Rate
$3/hr
Minimal Budget
Under $1,000
OBI Services Services
BPO
Call Centers
Digital Marketing
Market Research
Transcription Services
Phone Answering Services
WordPress Website Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Meorient
Senior Market Solutions
Congruent Marketing
Deenz Business Group
GoQAV
Data sourced from the agency's DesignRush profile
OBI Services Reviews & Testimonials
Robbie Forsyth Director at Youth Football Scotland
4.8★
Virtual Assistant Review from Robbie Forsyth
Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.
Dusty Jenkins Owner at Go Explore With Us
5.0★
Digital Marketing Review from Dusty Jenkins
I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.
Abdullah Review from Google
5.0★
Abdullah's Review Sourced from Google
OBI Services has been a dependable partner for our back office outsourcing needs. Their teamdemonstrates professionalism, efficiency, and a strong understanding of business processes. Theyhandle tasks such as data entry, lead generation, and virtual assistance with precision and reliability.Their solutions are tailored, cost-effective, and designed to support operational efficiency, allowing ourteam to focus on core strategic initiatives. Communication is seamless, and they are responsive to ourneeds.I highly recommend OBI Services for any organization seeking a trusted and capable back officeoutsourcing partner.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Billing MedTech streamlines medical billing with tech-powered solutions that boost revenue, reduce denials, and simplify RCM. Supporting 80+ practices across 35+ specialties, we help healthcare providers focus on patient care while we handle billing with accuracy, transparency, and speed...
Top Services:
BPO
Location
Texas City, Texas
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Billing MedTech Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dental Industry
Health Care Industry
Recreation & Travel Industry
Insurance Industry
Data sourced from the agency's DesignRush profile
Billing MedTech Reviews & Testimonials
Mick Fennimore Review from Google
5.0★
Mick Fennimore's Review Sourced from Google
Their service gives me peace of mind. I know my claims are handled correctly and payments arrive on time.
Ryan Collins Review from Google
4.0★
Ryan Collins's Review Sourced from Google
As the office manager of a clinic here in Texas, I can honestly say outsourcing was the best choice we made. The billing service has been accurate, proactive, and has given our physicians more time to focus on patient care.
Brandy Weiner Review from Google
5.0★
Brandy Weiner's Review Sourced from Google
I run a private practice in Texas, and finding reliable support was always a challenge. Their medical billing services have taken a huge weight off my shoulders, with faster reimbursements and fewer denials than ever before.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Build the team you need. Outcomes defined. Flows mapped. Staffed in the Philippines.
We spec the capability, then build the team. Marketing and uniquely skilled roles from the Philippines, since 2006...
Top Services:
Staff Augmentation
BPO
Digital Marketing
Digital Services
Branding
Show more
Location
Makati, Philippines
Number of Employees
50 - 99
Average Hourly Rate
$9/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Lumikha Teams Services
Staff Augmentation
BPO
Digital Marketing
Digital Services
Branding
Content Marketing
Video Marketing
Email Marketing
Social Media Marketing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Apollo Lettings
AirLegit
Curran Daly +Associates
GetDevs
Camplify
Knowedia
Study.com
Thames River Investments
WorkFlex Solutions
Westcott Dyson
Data sourced from the agency's DesignRush profile
Lumikha Teams Reviews & Testimonials
Cade Taylor Digital Marketing Manager at Acuren
5.0★
SEO Review from Cade Taylor
They provides SEO, PPC, and website optimization services for an NDE/NDT, inspection, and engineering company. Their work has included SEO strategy development, paid media ads, and web development.
Jak Akdogan CEO & Founder, at Cevaheer
5.0★
SEO Review from Jak Akdogan
Lumikha Teams provides SEO services for a skin and haircare company. They focus on improving the client's organic search visibility and monitoring performance. Their work includes technical SEO.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
FutureMD Solutions is a leading nationwide Revenue Cycle Management (RCM) firm providing end-to-end medical billing services to practices across the United States. While we have a strong footprint in the Texas healthcare market, our certified experts serve providers in all 50 states. We specialize in reducing...
Top Services:
BPO
Transcription Services
Business Consulting
Accounting
AI Development
Show more
Location
Houston, Texas
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Portfolios Count
12 Projects Listed
FutureMD Solutions Services
BPO
Transcription Services
Business Consulting
Accounting
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Healthcare Practices
Dental Industry
Wellness & Fitness Industry
Medical and Diagnostic Laboratories
Medical Health Care
Medical Hospitals
Professional Services Industry
HR Industry
Software & IT Services Industry
Data sourced from the agency's DesignRush profile
FutureMD Solutions Reviews & Testimonials
Sarah Ashitey Review from Google
5.0★
Sarah Ashitey's Review Sourced from Google
I’m very grateful for the excellent service we’ve received from FutureMD Solutions. Irfan has been professional, responsive, and genuinely committed to helping us with our medical billing and revenue cycle management.What I appreciate most is that Irfan doesn’t just focus on getting the work done. He takes the time to share helpful advice and suggestions that have been valuable to our healthcare business. His dedication and willingness to go the extra mile really stand out.I highly recommend Irfan and the FutureMD Solutions team to healthcare providers looking for dependable medical billing support and a team they can trust.
Texas Medical Supply. Review from Google
5.0★
Texas Medical Supply.'s Review Sourced from Google
FutureMD Solutions is exceptional for compleating our credentialing process in 100 days 5/5 ! Now they are helping us with our DME billing for fast 5 monthes so far very satisfied . our denials are at an all-time low. Highly professional and efficient—highly recommended for any medical equipment supplier!"
Leandro Ansart Review from Google
5.0★
Leandro Ansart's Review Sourced from Google
"Switching to FutureMD Solutions completely transformed our medical billing process. Our claim approval rate increased, payments arrive faster, an their EHR system is very easy to use. If you're lookin for reliable medical billing and EHR services in the U this company delivers real results."
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Enfinity Medical Billing optimizes revenue with expert billing, credentialing & consulting.
Enfinity Medical Billing is a healthcare revenue cycle management company that helps organizations maximize revenue and streamline operations through medical billing, transcription, credentialing, auditing, and consultation services...
Top Services:
BPO
Location
East Brunswick, New Jersey
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Enfinity Medical Billing Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Greenwood Family Dentary
City Urgent Care
Malibu Medical Group
Alternative Care Physical Therapy
Rangel Dental
Madison Dental
Data sourced from the agency's DesignRush profile
Enfinity Medical Billing Reviews & Testimonials
Masaud Khan Review from Google
5.0★
Masaud Khan's Review Sourced from Google
As a healthcare provider, I have greatly benefited from Enfinity Medical Billing, both personally and for my clinic. They have made a significant positive impact on my practice, streamlining my work and making my professional life much easier.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business...
Top Services:
Call Centers
BPO
Web Design
Web Development
SEO
Show more
Location
Cerritos, California
Number of Employees
250 - 499
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Portfolios Count
16 Projects Listed
Hire Live Support Inc Services
Call Centers
BPO
Web Design
Web Development
SEO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Goggles4u
Savers
Hyperanimation
Eyeglasses.pk
Data sourced from the agency's DesignRush profile
Hire Live Support Inc Reviews & Testimonials
Harry Ridell Review from Google
5.0★
Harry Ridell's Review Sourced from Google
We have been working with Hire Live Support for the past two years, and our experience has been very positive. We currently use their virtual assistant services and have three dedicated agents on our team.The agents are professional, reliable, and consistently deliver quality work. Communication has been smooth, and they have proven to be dependable business partners throughout our engagement.We appreciate their commitment to providing excellent support and would recommend Hire Live Support to businesses looking for trustworthy and professional virtual assistant services.
Eric Parker Review from Google
5.0★
Eric Parker's Review Sourced from Google
We’ve had a great experience working with this team. They helped us build and scale a remote team of 10+ agents across tech VA support, GoHighLevel management, customer service, and onboarding calls. The quality of work, communication, and reliability has been consistent throughout.They quickly adapted to our processes and made a noticeable impact on our efficiency and customer experience. What really stood out was how cost-effective their solution was without compromising on performance. Highly recommended for any business looking to scale with a dependable remote team.
Andrew Marshall Review from Google
5.0★
Andrew Marshall's Review Sourced from Google
We’ve had a great experience working with the HireLiveSupport team. They handle our customers with professionalism and efficiency, ensuring that every interaction is aligned with our company policies. Their ability to manage queries promptly and accurately has helped us maintain a high level of customer satisfaction.What stands out most is their commitment to delivering support that not only resolves issues quickly but also meets and often exceeds customer expectations. They act as an extension of our business, representing us with care and consistency.Overall, HireLiveSupport has been a reliable partner for customer management and support, and we would highly recommend their services to any company looking to strengthen customer relations.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Fastest and Reliable Recruitment Agency in Nigeria, and Georgia (USA)
Avant Tech is an Innovation driven company operating in the US, Nigeria and the Philippines, We specialize in the recruitment of international across countries and carry our Business Process Outsourcing Services...
Top Services:
BPO
IT Services
HR Outsourcing
Managed Services
Mobile App Development
Show more
Location
Peachtree City, Georgia
Number of Employees
50 - 99
Average Hourly Rate
$200/hr
Minimal Budget
Under $1,000
Avant Tech Services
BPO
IT Services
HR Outsourcing
Managed Services
Mobile App Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IBM
Zoho Corporation
Datalogic
Ascendum
Freddie Mac
Data sourced from the agency's DesignRush profile
Avant Tech Reviews & Testimonials
Kingsley C. Maduagwu Head of Marketing at Jindu Store
5.0★
IT Staffing Review from Kingsley C. Maduagwu
Avant Tech Nigeria, helped our company recruit 20 digital marketing specialists to aid business growth
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Vetted Virtual Assistants with a Broad Range of Expertise
myVA360 provides on-going, on-demand support for businesses of all sizes. Get matched with a dedicated virtual assistant with a wide range of skills, for a fraction of the cost of hiring an employee...
Top Services:
BPO
Location
Miami, Florida
Number of Employees
Under 49
Average Hourly Rate
$24/hr
Minimal Budget
Under $1,000
myVA360 Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Virtual Mojoe is a one-stop solution to hiring the best virtual assistants online, who help you with all those mundane and daunting tasks so that you can achieve more by doing less and what matters most!...
Top Services:
BPO
Location
Las Vegas, Nevada
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Virtual Mojoe Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ExpertCallers is a global BPO partner with 20+ years' experience, delivering inbound/outbound call centers, customer support, and back-office services worldwide, powered by AI-assisted workflows and Lean Six Sigma-driven quality standards for measurable, reliable outcomes...
Top Services:
Call Centers
Creative Services
eCommerce
BPO
Customer Support
Show more
Location
Princeton, New Jersey
Number of Employees
500 - 999
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Expertcallers Services
Call Centers
Creative Services
eCommerce
BPO
Customer Support
Phone Answering Services
Market Research
Business Consulting
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Kimon Services is a UK-based company specializing in cost-effective outsourced business admin solutions, including dedicated customer support, data entry, and back-office staffing. We offer managed offshore teams and Employer of Record (EOR) services tailored to client needs, helping businesses reduce costs...
Top Services:
BPO
Customer Support
Accounting
HR Outsourcing
Phone Answering Services
Show more
Location
London, United Kingdom
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Kimon Services Services
BPO
Customer Support
Accounting
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Global Guardians
GorillaHub
21st Century AV Ltd
n-gage messenger
Meeting Store
PNG CR
Data sourced from the agency's DesignRush profile
Kimon Services Reviews & Testimonials
Martin F Review from Google
5.0★
Martin F's Review Sourced from Google
Excellent company. Michael works hard to understand your needs and create a customised service around your specific requirements. The VA's have been able to accurately fulfil our scope of work and at an affordable price point.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Transcure Medical Billing Services offers nationwide medical billing, focusing on accurate coding, timely claims, and reducing denials. We help small and specialty practices streamline billing, improve reimbursements, and maintain financial stability, so you can focus on patient care...
Top Services:
BPO
AI Development
Location
Farmers Branch, Texas
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Transcure Services
BPO
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Harding Memorial Healthcare
Wilson Creek Internal Medicine Group |
MountainView Regional Medical Center
Bingham Memorial Hospital
Panda Pediatrics and Adolescent Care
Data sourced from the agency's DesignRush profile
Transcure Reviews & Testimonials
Amber Nestor Review from Google
5.0★
Amber Nestor's Review Sourced from Google
We’ve had a great experience working with Transcure. Their team is consistently responsive and attentive to our needs. Whether it’s gathering reports on short notice or addressing questions quickly, they’ve always gone above and beyond to support us. Their professionalism and reliability have made a significant difference in our operations. Highly recommend!
Emily Liu Review from Google
4.0★
Emily Liu's Review Sourced from Google
We've had a great experience working with Transcure Medical Billing. Communication is always clear and timely. Their team is knowledgeable, responsive, and efficient in handling our billing needs. While there's still a little room for improvement in reporting details, overall they've been a valuable partner in supporting our practice's growth. Would definitely recommend their services to other healthcare providers!
Matt Loudin Review from Google
5.0★
Matt Loudin's Review Sourced from Google
We have been utilizing Transcure's services. We are very pleased, and Transcure has exceeded our expectations. They are the best in the industry.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Your Perfect Partner For Improved Revenue Cycle Management Services
We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
Top Services:
BPO
Location
Lansdale, Pennsylvania
Number of Employees
250 - 499
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Purview Healthcare Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Physician Billing Company ensures 99.5% collection of your billed revenue. Serving in 48 states, we are helping independent physicians & practices increase their practice revenue by up to 30%...
Top Services:
BPO
Location
Irvine, California
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Physician Billing Company Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We Specialize in Providing a Full Suite Of RCM & Laboratory Billing Services
We are one of the leading laboratory billing service and AR recovery services providers in the United States. We offer a comprehensive suite of profitable lab revenue cycle management...
Top Services:
BPO
Location
Williamsport, Pennsylvania
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
laboratorybillings Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Our Medical Billing Company is committed to Providing
Wise Medical Billing is a U.S.-based revenue cycle management (RCM) firm that provides end-to-end billing, coding, AR recovery, credentialing and denial management services. Their certified coders and IT-driven team help healthcare practices maximize reimbursement, reduce administrative burden, and streamline...
Top Services:
BPO
Location
Newark, Delaware
Number of Employees
Under 49
Minimal Budget
Under $1,000
Wise Medical Billing Company Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Contasks is a trusted virtual assistant and back-office outsourcing provider. Originally serving transportation companies, we now support a wide range of industries from eCommerce to healthcare. Our mission is simple: cut costs, streamline operations, and help your business grow with confidence...
Top Services:
BPO
Location
Dublin, Ohio
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Contasks Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Boost revenue cycle management with Medmax Technologies LLC, a trusted us-based medical billing company. Get faster claims and higher reimbursements...
Top Services:
BPO
Location
Flower Mound, Texas
Number of Employees
100 - 249
Minimal Budget
Under $1,000
Medmax Technologies LLC Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Dental Industry
Corporate Services Industry
Data sourced from the agency's DesignRush profile
Medmax Technologies LLC Reviews & Testimonials
Karen Saavedra Lopez Review from Google
5.0★
Karen Saavedra Lopez's Review Sourced from Google
As front desk staff at a busy clinic, working with Ali over the past couple years has been such a relief. He’s always quick to verify insurance eligibility before we schedule patients, which helps us avoid last-minute surprises and keeps everything running smoothly.When patients come in with billing questions or issues, Ali is responsive and thorough. He gets things sorted out fast and communicates clearly so we’re not left guessing. He makes our jobs easier and helps us give patients a better experienceTHANK YOU ALI! :D
IRIS GUTIERREZ Review from Google
5.0★
IRIS GUTIERREZ's Review Sourced from Google
Ali is my go to person at Medmax Tech !He is very professional , honest , and pleasant to work with . I always bug him sometimes multiple times a day and each time he is nice and willing to help.
Leslie Zamudio Review from Google
5.0★
Leslie Zamudio's Review Sourced from Google
I’m a medical assistant at a pulmonary clinic, and we’ve been working with Ali for over two years through the billing company we’re partnered with. He’s been consistently reliable and easy to work with.He’s super prompt when it comes to checking patient eligibility, especially for sleep studies and other tests that can be time-sensitive. He always gets back to us quickly with accurate info, which makes a big difference in our workflow. Highly recommend! Ali is the best
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
MedBrilliance RCM - Precision Medical Billing & Revenue Cycle Management
MedBrilliance RCM is among the USAs top medical billing companies, providing comprehensive billing, coding, and revenue cycle management services for physicians, clinics, and healthcare groups. Our team of certified medical billers and coders excels at reducing aged receivables and resolving claim denials...
Top Services:
BPO
Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
MedBrilliance Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We specialize in providing accurate, timely, and efficient medical billing solutions for healthcare providers. Our expert services ensure seamless billing processes, helping you focus on patient care while we manage the complexities of billing and claims...
Top Services:
BPO
Location
Hillside, New Jersey
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Mastermind Healthcare RCM Tactics Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
U Control Billing offers professional medical coding services that ensure accurate CPT, ICD-10, and HCPCS coding for healthcare providers. Our certified coders help reduce claim denials, maintain compliance, and improve reimbursement by translating clinical documentation into precise, billable codes that...
Top Services:
BPO
Location
Hauppauge, New York
Number of Employees
50 - 99
Minimal Budget
Under $1,000
UControl Billing Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Business Process Outsourcing (BPO) and Customer Experience (CX) Provider
Iterum Connections is a full-service business process outsourcing (BPO) and customer experience (CX) provider with nearshore operations to the U.S...
Top Services:
BPO
Location
Panama City, Panama
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Iterum Connections Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Finance Industry
Health Care Industry
Gaming Industry
Data sourced from the agency's DesignRush profile
Iterum Connections Reviews & Testimonials
Tairene OConnor Review from Google
4.0★
Tairene OConnor's Review Sourced from Google
Love the people and experience just be advised that all extranjeras will only be given 1 year Contracts that need to be renewed every year. Only Panamanian get the indefinite contracts
Ayanna Thompson Review from Google
5.0★
Ayanna Thompson's Review Sourced from Google
Loved my experience here! The staff is friendly, place is always clean and well kept. The AC kinda cold tho
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Medical Billing & Revenue Cycle Management Company
Connexus Cure is the medical billing company in United States helps healthcare practices get paid faster, reduce denials, and maximise revenue through expert medical billing & rcm services...
Top Services:
BPO
Location
Branchburg, New Jersey
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
Connexus Cure Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Altis Solutions Inc. o/a as Nimble Assistants is a remote virtual assistance company delivering highly skilled, in-housetrained Virtual Assistants capable of supporting 100+ tasks. Our VAs are available 24/7, respond promptly, and work seamlessly with a wide range of software platforms to adapt to each...
Top Services:
BPO
Location
Toronto, Canada
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Altis Solutions Inc. Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Claim n Billing specializes in medical billing services that optimize revenue cycles and reduce administrative burdens. Our expert team ensures accurate, timely billing, allowing healthcare providers to focus more on patient care. Trust us for efficient, supportive financial management...
Top Services:
BPO
Location
Irvine, California
Number of Employees
Under 49
Minimal Budget
Under $1,000
Claim N Billing Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
James
sofia
Atlantina
Data sourced from the agency's DesignRush profile
Claim N Billing Reviews & Testimonials
Yasir Saleem Review from Google
5.0★
Yasir Saleem's Review Sourced from Google
Claim n Billing in Irvine, CA, offers excellent medical billing services. Their responsive customer service, fast claim processing, high approval rates, and advanced, user-friendly software have greatly benefited my practice. Highly recommend!
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Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...
Top Services:
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Dhaka, Bangladesh
Number of Employees
Under 49
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Instant Solution Services
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Transcription Services
Translation Services
Market Research
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Outsource Bookkeeping With Expert Back-Office Support
Rapid Back Office LLC helps small business owners and CPAs save time and cut costs with expert bookkeeping, payroll processing, and back-office support. We specialize in managing day-to-day bookkeeping tasks, ensuring accuracy and compliance. We support QuickBooks Online and Desktop, Xero, FreshBooks, Wave...
Top Services:
Accounting
BPO
Location
Alexandria, Virginia
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Rapid Back Office LLC Services
Accounting
BPO
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Customized RCM Strategies For US Healthcare Providers
At 𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, we are more than just a medical billing company, we are your trusted partner in maximizing revenue, minimizing claim denials, and streamlining your entire Revenue Cycle Management (RCM) process. With deep expertise in the...
Top Services:
BPO
Business Consulting
Customer Support
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Billing Care Solutions Services
BPO
Business Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Healthcare Industry
Specialty Clinics
Hospitals
Data sourced from the agency's DesignRush profile
Billing Care Solutions Reviews & Testimonials
Madiha Rehman Review from Google
5.0★
Madiha Rehman's Review Sourced from Google
BCS has transformed our revenue cycle with accurate medical billing, faster reimbursements, and outstanding support. Their expertise has significantly improved our collections, reduced claim denials, and contributed to the financial growth of our practice. I highly recommend BCS to any healthcare provider seeking reliable and results-driven medical billing services.
Melanie Gutierrez Review from Google
5.0★
Melanie Gutierrez's Review Sourced from Google
Excellent prior authorization services! The team is knowledgeable, responsive, and handled the entire process efficiently. They kept me informed throughout and worked hard to ensure timely approvals, reducing delays and stress. Their professionalism and attention to detail made a real difference. I highly recommend their services to anyone looking for reliable and efficient prior authorization support.
Rachelle Gepulla Review from Google
5.0★
Rachelle Gepulla's Review Sourced from Google
Great experience working with them. They were knowledgeable, responsive, and easy to communicate with. I appreciated their focus on building a strong partnership while helping improve our RCM processes, plus they have a very caring CEO. I would definitely recommend them!!!!Billing Care Solutions is the best!
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Physicians Revenue Group, Inc. is the best medical billing company in the USA, that helps physicians to focus on patient care and boost their practice revenue...
Top Services:
BPO
Digital Marketing
Web Design
Location
Downers Grove, Illinois
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Physicians Revenue Group, Inc. Services
BPO
Digital Marketing
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NANI
Renal Associates
KCC
Data sourced from the agency's DesignRush profile
Physicians Revenue Group, Inc. Reviews & Testimonials
Armor Medical Review from Google
5.0★
Armor Medical's Review Sourced from Google
Have been with PRG for our small practice for approximately 2 years now. While the transition to a new billing company was a bit of a headache as can be expected, we have been overall very pleased with them. They have always been very organized and meticulous staying on top of credentialing and billing. Our billing manager Adam and his team Ali, Zender are very polite, patient, responsive and stay on top of denials. We were also recently assigned to Ashley C who oversees our monthly meetings and who I feel is also very noticeably much more present, knowledgeable, and proactive than our prior organizer and our monthly (and if need be, more) meetings are definitely appreciated and productive and they provide great data/reports to keep a good pulse on the practice. Our liaison Matt is also very responsive when we need him.
Katie Sheridan Review from Google
5.0★
Katie Sheridan's Review Sourced from Google
Physicians Revenue Group has been an asset in helping our billing, insurance verification and reimbursements run smooth and timely. Since we started working with this company our reimbursements have increased and denials have decreased. Everyone at the company is communicative and responds quickly. They are great at explaining things and have incredible follow through. We are able to have frequent meetings to discuss any issues or questions and it is always a pleasure. I would recommend this billing service company to anyone! I look forward to working with them going forward and appreciate everything they do for my medical practice.
Saeed Bazzi Review from Google
5.0★
Saeed Bazzi's Review Sourced from Google
PRGMD has been an outstanding partner for our medical coding and billing needs. Their efficiency, responsiveness, and accessibility are truly exceptional. Communication is always seamless, and their team is incredibly easy to reach whenever questions or issues arise.The platform they use for medical coding and billing is intuitive, streamlined, and highly effective, making processes smoother and helping ensure timely, accurate results. Their commitment to service and attention to detail consistently exceeds expectations.A special thank you to Hassan, Sierra, Prithvi, and Ali for their incredible support. Each of them has been knowledgeable, professional, responsive, and genuinely committed to helping us succeed. Their dedication and expertise make a tremendous difference.PRGMD has built an amazing team, and it shows in every interaction. I highly recommend them to anyone looking for a reliable, efficient, and customer-focused medical coding and billing partner.
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Enterprise IT Solutions That Drive Business Growth
Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...
Top Services:
BPO
Call Centers
Business Consulting
IT Services
IT Compliance Solution
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$79/hr
Minimal Budget
Under $1,000
Awantrix Services
BPO
Call Centers
Business Consulting
IT Services
IT Compliance Solution
Cloud Consulting
Cybersecurity
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Optimize BPO Solutions is a professional back-office support company specializing in medical billing, DME services, and digital business solutions. We help healthcare providers and businesses streamline their operations through expert billing support, automation, and digital optimization. Our proven track...
Top Services:
BPO
Location
Karachi, Pakistan
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Optimize BPO Services Services
BPO
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Virtual Assistant Agency recruiting pre-vetted Filipino VAs from $6.50/hr.
VA MASTERS recruits dedicated, pre-vetted Filipino virtual assistants for companies across the US, Canada, UK, Australia and Europe. Each role is sourced from scratch: 1,000+ applicants, a custom skills test, in-depth interviews, and only the top 2-3 candidates presented within 2 business days. Rates start...
Top Services:
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Show more
Location
Tel Aviv, Israel
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
VA MASTERS Services
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Phone Answering Services
Accounting
Social Media Marketing
Graphic Design
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ScionisRCM delivers End-to-End Revenue Cycle Management solutions for Physicians, Hospitals, Medical Practices, Specialty groups and MSO's across the U.S. We specialize in accurate medical coding, denial preventions, and clean claim submission to help practices increase collections while reducing admirative...
Top Services:
Business Consulting
BPO
Location
Fort Worth, Texas
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Scionis RCM Services
Business Consulting
BPO
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At Integrate Point, we specialize in empowering medical professionals with custom solutions designed to simplify and optimize medical management by ensuring regulatory compliance. Our services include medical credentialing, revenue cycle management (rcm), prior auth, practice management, healthcare digital...
Top Services:
Digital Marketing
BPO
Location
Wylie, Texas
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Integrate Point Services
Digital Marketing
BPO
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LTCPro is a US-based healthcare outsourcing company providing revenue cycle management, medical billing, prior authorization, payroll, accounts payable, and bookkeeping exclusively for Skilled Nursing and Assisted Living facilities. Built for 25 to 50 bed operators who need specialist back-office support...
Top Services:
Accounting
BPO
Location
Pocatello, Idaho
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
LTCpro Services
Accounting
BPO
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Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
Under $1,000
Hit Rate Solutions Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mark Medeiros
David Tillman
Sandy Zell
Data sourced from the agency's DesignRush profile
Hit Rate Solutions Reviews & Testimonials
Jeremy Kihonge Review from Google
5.0★
Jeremy Kihonge's Review Sourced from Google
I had an excellent experience working with Hit Rate Solutions. From start to finish, their team was professional, responsive, and committed to delivering results. Communication was clear throughout the process, and they took the time to answer questions and ensure everything was handled efficiently.The level of customer service exceeded my expectations, and it was evident that they genuinely care about their clients’ success and satisfaction. The entire experience was smooth, well-organized, and stress-free.I highly recommend Hit Rate Solutions to anyone looking for a reliable company that values professionalism, transparency, and customer support. Thank you to the team for a great experience!
ComfortMax Energy Review from Google
5.0★
ComfortMax Energy's Review Sourced from Google
They’ve been really great to work with. Prompt, responsive, and truly committed to quality and customer satisfaction. Communication is always clear and efficient, and they make the process easy from start to finish.I’ve had a very positive experience overall. They are professional, reliable, and consistently focused on improving and tailoring their services to better support their clients. It’s clear they take feedback seriously and strive to deliver great results.I would definitely recommend them to anyone looking for dependable telemarketing support.
Johnny Cardenas Review from Google
5.0★
Johnny Cardenas's Review Sourced from Google
HitRate has been amazing from the start. To onboarding, account manager communications, and the associate we oversee have been excellent. Very pleased with the way this partnership has gone and excited to see us grow with them as well. Highly recommend their services.
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Established in 2010, The Last Hope brings over 14 years of international expertise in transforming businesses with exceptional website designing, digital marketing & graphic designing services. Our dedicated team has successfully served thousands of satisfied clients worldwide, delivering tailored solutions...
Top Services:
WordPress Website Design
eCommerce Development
Web Development
Web Design
Digital Marketing
Show more
Location
Gurgaon, India
Number of Employees
50 - 99
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
Portfolios Count
6 Projects Listed
TLH Services Private Limited Services
WordPress Website Design
eCommerce Development
Web Development
Web Design
Digital Marketing
Graphic Design
Mobile App Development
Business Consulting
BPO
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Complete outsourced accounting departments & bookkeeping since 2005.
Complete Outsourced Accounting Department and premium bookkeeping partner for CPA firms and businesses across the USA and Canada. 100% human-led, white-label support since 2005...
Top Services:
Accounting
BPO
Business Consulting
Location
San Juan, Puerto Rico
Number of Employees
1000 & Up
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
Maxim Liberty Services
Accounting
BPO
Business Consulting
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We are a marketing agency focusing on B2B sales lead generation, outsourcing and AI consulting. Based in the Philippines and serving the world, LeadMaker offer Lead Generation services and call center support. Our services cross multiple industries and employ a variety of methods bespoke to our clients unique...
Top Services:
Web Design
SEO
BPO
Digital Marketing
Call Centers
Show more
Location
Manila, Philippines
Number of Employees
50 - 99
Average Hourly Rate
$44/hr
Minimal Budget
Under $1,000
LeadMaker Agency Services
Web Design
SEO
BPO
Digital Marketing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
I have over 18+ years of experience in Admin support. I can do all types of projects with 100% quality. Time management is a key to success. That's why we only take on those projects that match our skills set so that we can give full attention to details and deliver valuable results...
Top Services:
BPO
eCommerce Development
Web Development
WordPress Website Design
SEO
Show more
Location
Coimbatore, India
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Intellize Info Solutions Services
BPO
eCommerce Development
Web Development
WordPress Website Design
SEO
Digital Marketing
Email Marketing
IT Services
Market Research
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...
Top Services:
Call Centers
BPO
IT Compliance Solution
Transcription Services
Phone Answering Services
Show more
Location
Houston, Texas
Number of Employees
Under 49
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Platonics LLC Services
Call Centers
BPO
IT Compliance Solution
Transcription Services
Phone Answering Services
Customer Support
IT Services
HR Outsourcing
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Health Care Industry
Software & IT Services Industry
HR Industry
Data sourced from the agency's DesignRush profile
Platonics LLC Reviews & Testimonials
Ariana S Review from Google
5.0★
Ariana S's Review Sourced from Google
I've had a great experience working with Platonics for staffing support. Their team is super friendly and easy to work with. They took time to understand what I needed before recommending candidates. It all felt smooth and much less stressful than typical hiring. The staff they provided were professional and easy to integrate, and I felt like my opinions were really heard. I'd definitely recommend them for reliable remote staffing support.
Ron Shahaf Review from Google
5.0★
Ron Shahaf's Review Sourced from Google
Aly has been amazing to work with, professional, responsive, and extremely supportive throughout the process. Thank you Platonics for being the bridge between us and the Philippines. Great experience overall.
Jessica April Santos Review from Google
5.0★
Jessica April Santos's Review Sourced from Google
We worked with Platonics Solutions for operational and staffing support, and the experience has been consistently smooth and reliable. Their team helped us with recruitment, HR coordination, payroll, and admin tasks, which significantly reduced our internal workload.What I appreciate most is how they take time to understand the role requirements and company culture before recommending candidates. The profiles they provide are well-screened, which saves time and leads to better hiring decisions. Communication is clear, timelines are respected, and they stay responsive throughout the process.For companies that need dependable remote staff and structured operational support, Platonics Solutions is a practical partner. They make scaling easier without the usual administrative burden, and their professionalism shows in every step of the engagement.
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Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...
Top Services:
Call Centers
Phone Answering Services
BPO
Location
Portland, Maine
Number of Employees
250 - 499
Minimal Budget
Under $1,000
NexRep Services
Call Centers
Phone Answering Services
BPO
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We drive B2B SaaS growth with expert lead generation, appointment setting, web research, and BPO services, optimizing your sales and outreach efforts...
Top Services:
Web Development
Digital Marketing
BPO
Location
Denver, Colorado
Number of Employees
Under 49
Minimal Budget
Under $1,000
Clibix Services
Web Development
Digital Marketing
BPO
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Customer Direct answers your calls and gives you answers about your business. What makes us unique: we analyze every single interaction, not just a small sample like most call centers...
Top Services:
Call Centers
BPO
Phone Answering Services
Customer Support
AI Development
Show more
Location
Maryland Heights, Missouri
Number of Employees
250 - 499
Minimal Budget
Under $1,000
Customer Direct Services
Call Centers
BPO
Phone Answering Services
Customer Support
AI Development
Transcription Services
Translation Services
Business Consulting
Market Research
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Preferred Hotels & Resorts
Grand Isle Resort & Residences
Magnuson Hotels
Triumph Hotels
Edgewater
Data sourced from the agency's DesignRush profile
Customer Direct Reviews & Testimonials
smcsmc Review from Google
5.0★
smcsmc's Review Sourced from Google
I have been shopping and dining here ever since it was first built. Always get what I went for.
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Providing offshore talent that feels like your own team. Focus on growth, we handle the rest.
We help businesses of all sizes thrive with custom outsourcing solutions. Were more than a service provider were your partner in success, offering dedicated support and seamless communication every step of the way...
Top Services:
Call Centers
BPO
Phone Answering Services
Customer Support
Accounting
Show more
Location
Quezon City, Philippines
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Akora Outsourcing Services
Call Centers
BPO
Phone Answering Services
Customer Support
Accounting
Engineering
Logistics
Digital Services
HR Outsourcing
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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