Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
All agencies on DesignRush undergo evaluation based on professional expertise and verified client reviews. Please note that certain placements are paid partnerships.
unicrew is a full-scale software development, consulting and design company, which provides a full spectrum of services - from design and software development to the unfailing commitment to quality assurance...
Helping build your success with highly skilled professionals dedicated to providing top-quality IT services to businesses of all sizes. Our team is committed to helping your business succeed by providing the technical support and expertise you need to keep your systems running smoothly. We understand that...
We are a brand and software development agency specializing in building eCommerce, iOS, and feature-rich websites and apps that move your business forward...
Wow Portals is a web design agency that creates stunning, high-performing WordPress websites with no upfront fees. Pay a simple monthly subscription, so your website always stays fast, secure, and up to date. Focus on growing your business while we take care of everything online...
Building good software is not just about writing clean code. It is about understanding the business behind it, designing experiences that make sense, and staying accountable long after launch.
Aptica is a Milan-based software house specialized in building custom digital solutions for companies and agencies...
A small step for you, and a giant leap for your IT.
Partner with LogicLeap IT Solutions today and embark on a transformative journey towards an empowered, efficient, and future-ready business. Let us be your guide as you navigate the dynamic landscape of IT to achieve your business objectives...
At Dev Station, we think that our biggest asset is our exceptional team of specialists that are enthusiastic about technology and committed to your success. We empower your organization with cutting-edge solutions suited to your specific demands by using their knowledge.
We offer professional advice...
We deliver high-impact, scalable solutions by turning complex systems into efficient, reliable platforms.
We help businesses cut through complexity and deliver software that performs, scales, and drives real results...
HECKTO is a leading development, softaware, and digital marketing agency that provides complete business sollutions and business development strategies globally...
Inboundsys is an award-winning HubSpot Partner Agency and a leading web technology company headquartered in Bangalore, India. We are India's first HubSpot solutions partner, delivering strategic, performance-driven solutions in web technology, digital marketing, and inbound marketing...
Tibicle is a human-sized team of developers and innovative people devoted to creating beautiful, useful, and feature-packed stuff with the latest technologies...
Digital Thinkers is a digital innovation agency.
But we can be much more than that! We could
be Your partner in success. With our extensive
expertise in product design and software
development, we have the ability to transform
Your ideas into extraordinary digital experiences.
We are Digital...
With over a decade of collective experience in web development and design services, Interadsion Studio has honed its craft in crafting standout websites that serve as powerful gateways for businesses in Malaysia. Our expertise ensures that each website we create not only catches the eye but also drives...
ONBOX Creative collaborates with purpose-driven brands to craft impactful experiences that transcend expectations and drive growth. With a focus on connection, simplicity, and forward-thinking design, the agency elevates brand narratives to resonate deeply with audiences. Its services include graphic design...
Helping Home Service Businesses Grow Their Revenue & Market Share.
Forward First Media has been transforming single-location local businesses in Michigan into multi-location successes for over a decade. Our expertise lies in scaling businesses efficiently and effectively. With a proven track record, we drive growth and expansion for our clients...
At Digital Titan Studios, we help businesses not just establish an online presence, but truly stand out and make an impact. With expertise in social media marketing, SEO, PPC, and web design, we create tailored strategies that boost visibility, engage audiences, and convert leads into measurable success...
Merchant Bottom Line mission is to help small businesses get found on the Internet. We believe the business owner should focus on their business while we focus our attention on their Internet presence. We design and create very SEO friendly website pages and provide social medias and or eCommerce if needed...
Toronto-based Custom Software developers, UI UX designers, and business experts crafting strategic digital solutions to launch and grow your project...
We specialize in search engine optimization and social media marketing.
Due to our Mumbai-based start-up company's understanding of the value of money, we offer our services at extremely reasonable prices to all of our customers. Let's conceive your dream together...
DesignersX stands tall among the leading design and development platforms headquartered in Florida, United States. Catering to businesses of all sizes, the company specializes in web apps, mobile app development, e-commerce solutions, custom Java development, and internet marketing and design services. What...
We Help New inspired Entrepreneurs to introduce their brain-child to the digital world
"Webrication or ONE STOP SHOP" at your services, saving your time is our utmost priority and we here do it in a creative way. Where there is a greater demand of online shopping and where people are looking for ways to save time, we at webrication bring a ONE STOP SHOP for all your problems. We value your time...
Full-service creative studio crafting unparalleled digital experiences.
We are a full-service creative studio crafting unique digital experiences.
We provide our partners with exceptional digital solutions that bring strategic value and make their businesses thrive...
Custom Web and Software Solution - Driven by Trust, Crafted by Expertise.
ThinkWeb: Your partner for custom web and software solutions. With 15 years of experience and 300+ successful projects, we specialize in secure, tailored web applications. Serving global clients, we excel in healthcare, finance, and e-commerce, ensuring robust security and clean code. We're more than...
We specialise in graphic design, print management and web design, digital marketing and IT support services. We coordinate and deliver across a broad range of media. We work on projects of all sizes, budgets, and schedules, and work with clients who are equally diverse in size and industry...
We create high performance digital products that help business scale. Delivering innovation, speed and seamless user experiences across all platforms...
Esconzeta is a strategic growth consultancy that helps businesses make better commercial and marketing decisions that directly impact revenue. Rather than operating as a traditional marketing agency, Esconzeta combines business strategy, brand development, performance marketing, digital experiences...
Obsidian Atlas is a Colorado-based digital marketing agency helping small and growing businesses build stronger brands, better websites, and clearer marketing strategies. We blend human-centered creativity with practical SEO, content, social media, branding, and web design solutions to help businesses connect...
We help small and mid-sized businesses across NJ and NY build an online presence that actually brings in customers not just looks good. What makes us different is that we don't just build websites. We build systems that generate leads...
Transform Your Business Using Our Digital Solutions!
We are a web and AI development agency helping startups and businesses build scalable digital products. Our team specializes in modern web applications, AI integrations, automation systems, and SaaS platforms. From idea to deployment, we focus on creating fast, secure, and user-friendly solutions that help...
Simplify Complexity with Elegance with Ruby Shore Software.
Experience the elegance of simplified technology with Ruby Shore Software. We offer custom software development, captivating website design and expert digital media management. Simplify complexity with sophisticated software solutions...
TheTecLab is a leading global digital agency specializing in web design, WordPress development, ecommerce, and digital marketing. We help brands worldwide grow online with cutting-edge solutions, premium designs, and 24/7 client support. Trusted by 100+ businesses globally...
ROI Amplified is a full-service digital marketing agency located in downtown Tampa, Florida. Specializing in custom digital marketing solutions, ROI Amplified offers SEO, Google Ads, Web Design, Marketing Automation, Social Media, Marketing Automation, CRM Implemenation and more!...
Fueling innovation, igniting success - the startup development experts
Trusted Partner for Mobile App Development, Web Development, Enterprise AI & ML, Digital Marketing, Cyber Security, Web 3.0,AR / VR / MR Solutions,SaaS Development...
Vimsy is a WordPress maintenance and support company dedicated to keeping websites secure, fast, and fully optimized so businesses can focus on growth without technical stress. Founded to solve common challenges like site hacks, slow performance, and update issues, Vimsy provides proactive maintenance backed...
In a world where everyone has two faces, Jeel Techsoft LLP stands out from the crowd with its trustworthy, high-quality digital services. Under the leadership of CEO Maulik Masrani, the company aims to be a single-stop hub for all web development services. From designing to development, clients get a wide...
Web Design Mechanic creates clean, custom websites and digital experiences build to match your business goals. "No templates", just thoughtful design and smart development. We also offer digital marketing services like, Search Engine Optimization, Social Media Marketing, Online Reputation Management, and...
Crikey Web is a Tamworth-based web design agency helping small businesses across Australia get online, get found on Google, and generate more leads. We offer professional web design, SEO, Google Ads, social media marketing, hosting, and website maintenance all with no lock-in contracts. We're a loca...
IBC Mobile, as a leading software development company, has been transforming businesses with innovation-led services. Our mission is to not only develop software but to build dynamic digital experiences that engage, inspire, and empower users. Our software solutions are designed to redefine industry standards...
Tenebris Design crafts bold, modern websites that blend creativity with functionality. We specialize in redesigns, development, and digital strategies that help brands grow online. Our mission is to deliver stunning design with measurable impact...
Digital Marketing Agency and Website Design Company in Erode | Web Design, SEO, Advertising in Erode
BigilToks is a full-service digital agency in Erode, Tamil Nadu. We specialize in website design, digital marketing, SEO, online advertising, social media, eCommerce, and app development to drive growth...
Connecting Global Audiences Through Media App Development Proficiency
Founded in 2004, Maganti IT Resources LLC is a certified IT powerhouse based in Naugatuck, CT, with global outreach via offshore locations. As a leader in media app development, we offer innovative solutions to businesses, helping them navigate today's ever-evolving market with technology-driven agility and...
iZ Agency is more than just a marketing agency; it's a strategic partner committed to fostering long-term, mutually beneficial relationships built on trust, professionalism, transparency, and effective communication. We prioritize understanding your unique needs and goals, collaborating closely with you to...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?