Are you looking for an experienced Shopify Plus eCommerce agency to build, manage, and optimize a Shopify Plus store for your business? Our team of researchers has compiled a list of the best Shopify Plus agencies online based on in-depth case studies and client testimonials – all to help businesses like yours find a suitable partner. Navigate our directory by filtering your search according to location, pricing, minimum budget, and team size for highly accurate results.
Our selection of the leading Shopify Plus eCommerce agencies is based on several criteria: experience, industry certifications, client reviews, service catalog, and client portfolios. Read on for specific details on each agency and case studies for additional insight into your journey to find the right agency partner.
The Number 1 Shopify Plus eCommerce Agency as Selected by DesignRush Is...
Avex Designs
- Best for: Overall
- Average hourly rate: $150
- Founded: 2013
- Size: Under 49
- Location: New York City, NY
- Notable clients: Mondelez International, Calvin Klein, Hugo Boss, AriZona Beverages, Vitality
Avex Design is a premiere Shopify Plus eCommerce agency known for its successful partnerships with industry-leading brands. From the discovery phase to execution, it offers a comprehensive selection of Shopify Plus eCommerce services that can be tailored to meet unique business needs. It also offers dedicated teams of UX/UI designers and full-stack developers to help ensure stores are fully optimized for conversions during and after launch.
Success Story
- Challenge: Activewear brand Vitality wanted to revamp its digital storefront. Aside from being outdated, the store was also difficult to navigate, which significantly reduced customer satisfaction and retention.
- Solution: Avex rebuilt Vitality’s eCommerce website on the Shopify Plus platform, prioritizing improving the site’s overall user experience. The Shopify Plus agency conceptualized the site as a brand destination with value-rich content and high-quality apparel. It also expanded the website’s screen coverage and streamlined pages and site elements for smoother, user-friendly navigation.
- Results: The revamp of the storefront proved to be highly successful, resulting in several improvements such as:
- 27% faster page load speed
- 168% increased conversion rate
- 22% increased average order value (AOV)
- 11% increased AOV from engaged brand users
- 20% more purchases from engaged brand users
- $134,000 in revenue attributed to user recommendations
Check Avex Designs Agency Profile
Praella
- Best for: Lifecycle revenue optimization
- Average hourly rate: Inquire
- Minimum budget: $10,000 - $25,000
- Founded: 2018
- Size: 100-249
- Location: Chicago, IL
- Notable clients: Billie Eilish Fragrances, CrunchLabs, G-Form, BattlBox, Beachly
Praella, a Shopify Plus agency, specializes in building storefronts that drive and retain long-term revenue for businesses worldwide. Backed by 10+ years of eCommerce experience, its dedicated Shopify Plus teams have designed, built, integrated, and automated solutions for businesses in the direct-to-consumer (D2C), B2B, subscription, and enterprise space. The Shopify partner agency also excels at identifying and leveraging opportunities to boost customer growth and retention at every point of their lifecycle.
Success Story
- Challenge: To ensure the smooth launch of her perfume line, Billie Eilish partnered with Praella and Shopify Plus to handle the massive site traffic anticipated on the store’s opening day. Also, given the limited number of products on launch, the store had to limit purchases to one bottle per customer.
- Solution: To ensure that the website will remain stable despite heavy traffic, Praella decided to conduct a soft launch. Customer sessions were carefully managed across several hours during launch day, while Shopify Plus Checkout Queue handled checkout processes to mitigate issues. The agency created a custom fraud control system that ensured customers could only purchase a single bottle for a specific period.
- Results: The perfume was sold out within 30 minutes after being made available online, with over a million user sessions recorded during launch day. Despite this, the storefront remained stable with no major traffic issues. The website also received the 2022 People’s Voice Webby Award partly due to Praella's efforts.
Blank & Co
- Best for: Direct-to-consumer brands
- Average hourly rate: $50
- Minimum budget: Inquire
- Founded: 2009
- Size: Under 49
- Location: Los Angeles, CA
- Notable clients: Afternoon Light, Levi’s, The Beauty Chef, Forty Five Ten, Hyland’s Naturals
Blank & Co specializes in designing, building, and growing branded eCommerce experience in the Shopify Plus platforms. It offers tailored storefront solutions for direct-to-consumer brands in consumer goods, fashion, media, health and wellness, hospitality, real estate, and other key industries. The Shopify Plus agency also boasts a multidisciplinary team of researchers, UX/UI designers, and content and brand strategists who provide comprehensive support for impactful eCommerce growth.
Success Story
- Challenge: Home goods and furnishing startup Afternoon Light wanted a growth-focused Shopify Plus website incorporating the brand’s editorial content with curated shopping experiences. It also wanted to set itself apart in a highly saturated market through its distinct aesthetics.
- Solution: Blank & Co, Shopify Plus partners, took a data-driven user approach to development, optimizing the website for sustainable conversions and growth. The content was also planned out and developed with the audience and SEO in mind, while an intent-based omnichannel architecture ensured customers get the most relevant results from searches.
- Results: Shortly after the launch of its new website, Afternoon Light reported a 178% increase in M1 growth. It also cited a 64% reduction in customer acquisition cost (CAC) and a 114% average order value (AOV) increase.
Check Blank & Co Agency Profile
Swanky
- Best for: Shopify Plus migration services
- Average hourly rate: $1,000
- Minimum budget: $1,000 - $10,000
- Founded: 2010
- Size: 50-99
- Location: Exeter, UK
- Notable clients: Hello Fresh, Eden Project, One Retail Group, Daysoft, Lintbells
Swanky is a full-service Shopify Plus eCommerce agency that helps brands transition their eCommerce operations to the Shopify Plus ecosystem. With over 14 years of eCommerce experience, the agency has provided Shopify Plus migration services from established platforms such as Magento, WooCommerce, and PrestaShop, as well as legacy solutions to retailers across various industries. It also offers website design and development, data & analysis, and other digital marketing services to help brands elevate their presence in the digital marketplace.
Success Story
- Challenge: Lintbells charged Swanky to launch a standalone D2C store for its YuMOVE pet supplements brand on the Shopify Plus platform. Lintbell was already familiar with Shopify but lacked the resources to quickly set up shop on Shopify Plus without disrupting operations. The client also wanted to integrate the subscription service on its new website to generate more long-term revenue and reduce one-time sales.
- Solution: To support the launch of Lintbells’ new store, Swanky provided a service package that included growth strategy and optimization, UX/UI design, and data and analytics. To achieve YuMOVE’s subscription service requirements, the Shopify partner agency leveraged the popular Recharge subscription solution and customized it according to the brand’s specific needs.
- Results: Swanky’s work on the YuMOVE website yielded exceptional results, including:
- 625% increase in monthly revenue
- £20 million increase in annual group revenue
- 64% increase in revenue through subscriptions
- 1,728% more subscribers over three years
- 160% increased subscription rate
We Make Websites
- Best for: Custom theme development and integration
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2009
- Size: Under 49
- Location: New York City, NY
- Notable clients: Hasbro, UFC, GRAU, Hewlett-Packard, Condé Nast
We Make Websites is a premier web development agency that specializes in building and optimizing bespoke eCommerce storefronts in Shopify Plus. It offers custom Shopify themes and frameworks tuned for speed and performance while reducing technical complexities. The Shopify Plus eCommerce agency also offers migration, quality assurance (QA), and post-launch services to support businesses for long-term growth.
Success Story
- Challenge: Global toy retailer Hasbro wanted to relaunch its D2C eCommerce site through the Shopify Plus platform. Its old storefront was outdated and fragmented, resulting in poor sales and customer experience. Its eCommerce team also lacked control over the store’s backend, hindering improvement efforts.
- Solution: We Make Websites relaunched Hasbro’s D2C store on a custom Shopify Plus store with personalized templates for each media type and bespoke content. The Shopify Plus agency optimized the site to provide an engaging user experience across multiple devices.
- Results: Hasbro’s new Shopify Plus store successfully launched in the US market, boosting conversion rates by 25% with approximately 4,000 transactions recorded per second. Bounce also decreased by 26%.
Check We Make Websites Agency Profile
Eastside Co
- Best for: eCommerce support packages
- Average hourly rate: $160
- Minimum budget: $10,000-$25,000
- Founded: 2012
- Size: 50-99
- Location: London, UK
- Notable clients: Absolute Collagen, Origin Coffee, Condor, Oliver Sweeny, Wild Deodorant
Eastside Co is a Shopify Plus eCommerce agency that offers custom design, development, and eCommerce marketing solutions for businesses with a global reach on the Shopify Plus platform. It offers various services, from bespoke web design to targeted marketing strategies. It also provides flexible support and growth retainer packages that continuously improve Shopify stores to ensure sustained growth.
Success Story
- Challenge: Absolute Collagen wanted to build a new store in Shopify Plus for its collagen supplement products. Conversions were a notable priority, as the company faced issues getting more customers to find, visit, and purchase from its sites.
- Solution: Eastside planned, developed, and launched Absolute Collagen’s new website. It also identified the major SEO problems and made recommendations. The Shopify Plus agency also supports the client’s regional stores across Europe.
- Results: A few months after its partnership with Eastside, Absolute Collagen reported the following improvements:
- 9% increase in organic user sessions
- 39% increase in organic revenue
- 47% more organic transactions
- 35% higher organic conversion rates
Check Eastside Co Agency Profile
WeCanFly Agency
- Best for: eCommerce store rebuilding services
- Average hourly rate: $50
- Minimum budget: $10,000-$25,000
- Founded: 2008
- Size: 50-99
- Location: Wroclaw, Poland
- Notable clients: L’Occitane, Scholl, Durex, Toys R Us, God Save Queens
WeCanFly is a Shopify partner agency that offers custom development, integration, migration, and growth services for businesses on the Shopify Plus platform. Its team of designers, developers, and eCommerce specialists has extensive experience working with major D2C and B2B brands across several industries. The agency also offers multiple engagement models that clients can choose according to their budget and project requirements.
Success Story
- Challenge: The apparel brand God Save Queens (GSQ) wanted to rebuild its online store to better reflect its branding and update to the latest eCommerce standards. It also wanted to integrate a custom size calculator into the store so customers could choose clothing sizes easily and accurately.
- Solution: WeCanFly built the new store on the Shopify Plus platform to accommodate GSQ’s requested features and functionalities. The site was made using a highly customized template to match the exact look of the brand right down to the individual colors. The size calculator was also built to specifications, and it has a mobile photo swipe function and high-resolution images for a more engaging user experience.
- Results: After launching the new store on Shopify Plus, GSQ’s conversions rose by 50%. The client also commended WeCanFly for the exceptionally high quality of the website’s content and visual elements.
Charle
- Best for: Personalized email marketing campaigns
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2018
- Size: Under 49
- Location: London, UK
- Notable clients: Samsung, Candy Kittens, CleanCo, Rude Health, Billionaire Boys Club
Charle is an eCommerce agency that works with top brands worldwide to design, develop, and improve Shopify and Shopify Plus websites. An accredited Shopify Expert and Shopify Plus Partner, it has extensive experience launching, upgrading, and migrating eCommerce brands into the Shopify Plus platform. All its services are done in-house by a dedicated team of designers, developers, and eCommerce specialists. These Shopify Plus partners also offer bespoke email marketing services tailored towards strategic retention and increase the value that customers bring to the store.
Success Story
- Challenge: CleanCo wanted a new custom Shopify Plus store to promote and sell its line of non-alcoholic spirits. The website needed to help customers quickly find their desired products and represent the brand’s unique identity.
- Solution: Charle prototyped designs for both web and mobile using a custom Shopify Plus theme that enabled CleanCo to control the content, functions, and other elements with ease and minimal complexity. The Shopify Plus eCommerce agency also enhanced the customer’s journey through the site, enabling them to quickly view the company’s assortment of products and engage with more upselling opportunities.
- Results: The launch of the new Shopify Plus store proved successful, with CleanCo reporting significant increases in conversions and average order value. Customers also praised the store’s easy-to-use interface and immersive visual themes.
C2 Digital
- Best for: Technical maintenance services
- Average hourly rate: $150
- Minimum budget: $1,000-$10,000
- Founded: 2017
- Size: Under 49
- Location: Miami, FL
- Notable clients: Kerwell, Norani, Ford, DHL, Lunar
C2 Digital offers design, development, and eCommerce solutions within the Shopify Plus ecosystem. With over 375 projects completed, the agency has provided Shopify Plus development, migration, and consulting services to dozens of clients across 20+ industries. It also offers monthly maintenance packages with support teams, ensuring storefronts are functioning properly and are always up to date.
Success Story
- Challenge: Wellness brand Kerwell partnered with C2 Digital to completely redesign its online store on the Shopify Plus platform. Aside from improving its market presence online, the website also had to integrate seamlessly with the company’s physical stores.
- Solution: C2 Digital provided a suite of services, including a full webpage redesign, UX development and testing, QA, and app integrations. The Shopify Plus agency focused on making it easy for customers to find the products they seek while maintaining a layout and visual themes consistent with the client’s branding.
- Results: Kerwell’s transition to its new Shopify Plus was seamless, with minimal disruption to its operation. The client also commended the site’s performance, and overall customer experience and satisfaction improved.
Check C2 Digital Agency Profile
Simplistic
- Best for: Custom store setup and configuration
- Average hourly rate: $165
- Minimum budget: $25,000-$50,000
- Founded: 2014
- Size: 50-99
- Location: New York City, NY
- Notable clients: MOB Beauty, Walmart, General Electric, Catalina Crunch, Jean Dousset
Simplistic is a certified Shopify Plus Partner agency that aims to help businesses of all sizes and industries get the most out of their Shopify Plus storefronts. With 10 years of Shopify experience, the agency has successfully launched over 200 online stores, including those for major global retailers and consumer brands. It uses tried-and-proven methods and technologies to ensure websites run smoothly and deliver results as soon as possible.
Success Story
- Challenge: Makeup brand MOB Beauty partnered with Simplistic to redesign its Shopify Plus store with custom themes. The new store had to emphasize the premium quality of its products and the multitude of makeup options customers can choose from.
- Solution: To meet the client’s objectives, Simplistic built an interactive tool for users to create their makeup palette according to the shades they choose. It integrated special visual features to allow users to see their custom palette come together in real time so they can adjust it to their liking.
- Results: MOB’s transition to the new Shopify Plus storefront proved successful, with significant improvements in customer engagement. The custom palette tool was later expanded to include collaborations with artists and influencers that customers can view and purchase in the store.
Check Simplistic Agency Profile
How We Picked the Top Shopify Plus eCommerce Agencies
Our list of the top Shopify Plus eCommerce agencies is based on the services each agency offers, their experience and reputation, certifications and awards, and other factors. We have also reviewed client feedback, especially the agency’s adaptability, attention to detail, project management, and communication skills.
In summary, our research team conducted the performance evaluation according to the following criteria:
- Client feedback: Detailed accounts from previous clients of their partnership with the agency and its results
- Portfolio: An overview of an agency’s experience, services, and technical capabilities
- Awards and certifications: Accreditations and accolades from Shopify and other industry bodies
- Team bios: Credentials of the agency’s team members, including their experience and areas of expertise
- Shopify Plus eCommerce expertise: Experience in custom design and development in the Shopify and Shopify Plus platforms, as well as related skills such as third-party app integrations, website migrations, and digital marketing.
To learn more, visit our DesignRush Agency Ranking Methodology page, which provides in-depth information on how we review and rank agencies.
10 Most Popular Shopify Plus eCommerce Agencies Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Avex Designs | New York City, NY | $150 | Under 49 | Overall |
| Praella | Chicago, IL | Inquire | 100-249 | Lifecycle revenue optimization |
| Blank & Co | Los Angeles, CA | $50 | Under 49 | Direct-to-consumer brands |
| Swanky | Exeter, UK | $1,000 | 50-99 | Shopify Plus migration services |
| We Make Websites | New York City, NY | Inquire | Inquire | Custom theme development and integration |
| Eastside Co | London, UK | $160 | 50-99 | eCommerce support packages |
| WeCanFly Agency | Wroclaw, Poland | $50 | 50-99 | eCommerce store rebuilding services |
| Charle | London, UK | Inquire | Under 49 | Personalized email marketing campaigns |
| C2Digital | Miami, FL | $150 | Under 49 | Technical maintenance services |
| Simplistic | New York City, NY | $165 | 50-99 | Custom store setup and configuration |
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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Shopify Plus eCommerce Agency Hiring Guide
What is a Shopify Plus eCommerce agency?
A Shopify Plus eCommerce agency is a firm that specializes in building, maintaining, and improving online stores through Shopify's Plus platform. Consisting of developers, designers, and operational and marketing specialists, these agencies perform complex and highly customized tasks, such as:
- Creating personalized storefront themes that align closely with the brand’s identity
- Implementing intricate layouts and design elements to optimize the shopping experience and drive sales
- Building custom apps to provide unique features, automate tasks, and integrate with third-party systems
- Optimizing a store’s performance for faster transactions and a more enjoyable user experience
- Implementing security measures to protect customer data and ensure compliance with industry regulations
A Shopify Plus agency can also help businesses effectively address unique challenges in using the platform, including:
- Scalability and performance issues, especially during peak shopping seasons
- Complex integrations with management and automation systems essential for enterprise-level stores
- Intricate inventory and fulfillment processes that are difficult to navigate
- Lack of customized apps and solutions to specific business needs
- Out-of-date storefronts that perform sluggishly and are highly vulnerable to data breaches
Success story
The following case study from Kubix, a UK-based Shopify partner agency, provides practical insight into how these agencies can help retail businesses expand their reach online:
- Challenge: Menswear brand Hoodrich was doing well across the UK and wanted to expand its reach to markets in Europe and beyond. However, its online store lacked the roadmap and infrastructure to make it happen. Many of Hoodrich’s customers also purchased its products through third-party retailers instead of the online store, further limiting its growth.
- Solution: To bring more customers to the company’s online store, Kubix helped Hoodrich upgrade to Shopify Plus. The agency used the platform’s premium features, including automated theme changes and advanced customization options, to give Hoodrich’s customers a more unique and enjoyable shopping experience. Kubix also rolled out discounts that provided more value than other sellers to entice customers to buy from the company’s online store.
- Results: Five years into its partnership with Kubix, Hoodrich has successfully established itself in European and US markets. It has also become one of the world’s most recognizable streetwear brands, with notable appearances on Netflix shows and rappers like 50 Cent, Giggs, and Fumez the Engineer.
What do Shopify Plus eCommerce agencies do?
Shopify Plus eCommerce agencies help brands maximize the capabilities of Shopify Plus, the enterprise-level version of the Shopify platform, to drive growth and streamline operations.
Some of the standard services of Shopify Plus partners include:
- Store development
Creating or enhancing existing Shopify Plus stores that align with clients' unique needs and objectives. - Custom theme design
Creating Shopify themes or customizing existing ones to reflect brand identity and vision while ensuring a consistent and engaging user experience. - App development
Developing custom web and mobile applications for the store that add new features and functionalities or enhance existing ones. - UI/UX design
Driving positive customer experiences through highly intuitive interfaces that are fast and easy to use across multiple devices. - API integrations
Building and integrating third-party applications and platforms such as customer relationship management (CRM), enterprise resource planning (ERP), and marketing tools to streamline and automate various processes and workflows. - Internationalization services
Setting up stores to cater to international markets, including integrating multiple currency payments and payment gateways, multi-language support, and localized shipping options. - Security and compliance
Implementing security measures such as encryption and multi-factor authentication systems, conducting regular security audits of critical store and customer data, and maintaining compliance with GDPR, PCI DSS, and other eCommerce industry standards. - Support and maintenance
Providing ongoing technical support, updates, and patches to ensure the store’s operations are smooth and efficient.
Success story
To give you a clearer picture of what Shopify Plus partners do, our researchers have provided a case study of the successful collaboration between WeCanFly, a Polish Shopify partner agency, and a rising luxury furniture brand.
- Challenge: Vetsak needed an online storefront that could reach and sell to customers in markets across multiple regions. The store’s architecture needed to support various languages, currencies, and payment channels. Many of Vetsak’s customers also purchased through the store, so it had to be optimized to run smoothly on mobile devices.
- Solution: To ensure the store could handle different markets, languages, and currencies, WeCanFly built multiple marketplaces across separate subdomains in the Shopify Plus platform. This gave users the freedom to access preferred payment and delivery methods and, at the same time, enabled the client to conduct activities in specific markets and measure their sales and marketing efforts more effectively.
- Results: The migration to a Shopify Plus storefront exceeded Vetsak’s expectations, with conversion rates increasing by almost 100%. The platform also allowed for hosting high-resolution images and videos, enabling the client to launch high-quality promotional materials to engage with potential customers better.
How much do Shopify Plus agencies charge for their services?
Shopify Plus agencies charge between $500 and $3,000 to set up a store in Shopify. The final cost might also be impacted by various factors, including the scope of services needed and the size and reputation of the agency.
Here’s a more detailed breakdown of what you can expect to spend on Shopify Plus eCommerce services:
- Basic store setup: $500 to $3,000
- Custom store setup: $5,000 to $100,000+
- Theme development: $5,000 to $30,000
- App development and integrations: $5,000 to $50,000+
- Ongoing maintenance: $500 to $5,000
Aside from development services, businesses must also have a budget for the following expenses:
- Platform pricing
Shopify charges a minimum of $2,500 monthly to use its Shopify Plus platform, although this can increase depending on usage and monthly sales volume. - Payment transaction fees
Shopify offers a payment gateway service in exchange for a specific rate for online and in-person transactions. You can also opt for third-party payment providers, which charge a separate rate aside from Shopify’s transaction fees. - Theme purchases
Shopify offers a vast catalog of premium themes and templates for customizing your store’s appearance. These themes range from $29 to $350, although a limited number of free-to-use themes are also available. - App fees
The Shopify App Store also offers various tools that businesses can purchase to add more functionality to the platform. It is usually a single lifetime fee or a monthly subscription, although freemium packages are also available.
Why should I hire a Shopify Plus eCommerce agency?
You should hire a Shopify Plus eCommerce agency to get the most out of the Shopify Plus platform, especially if you're looking to grow your online store quickly and efficiently.
These agencies are experts at designing custom websites, setting up special features, and making the site easy to use, which can attract more customers and increase sales. They handle technical tasks like moving data, setting up advanced checkout options, and improving site performance, so you don’t have to worry about the complicated parts. Plus, they offer advice on how to keep growing your business, helping you stay ahead of the competition without needing a big in-house team.
Some of the specific advantages companies can benefit from such services include:
- Knowledge and experience to fully leverage the capabilities of the Shopify Plus platform
- Highly customized solutions tailored to address particular needs and requirements
- Stores are optimized to effectively handle high-traffic and sales volumes
- Speed and performance of the online store is increased, resulting in better conversion rates
- Access to advanced features such as custom checkout systems, product configurations, and loyalty programs
- Effective sales and marketing strategies to drive traffic and retain more customers
Success story
Our research team has also shared the case study from Swanky to illustrate how a Shopify partner agency can give businesses a competitive edge.
- Challenge: Fitness brand Vitruvian needed to make its Shopify Plus store operations more cost-efficient. The fees for international transactions proved too costly and impacted the company’s average order value (AOV).
- Solution: To address Vitruvian’s concerns, Swanky implemented a new expansion store that branched off from the main store to handle the Canadian region, one of the company’s key markets. This provided Vitruvian additional control over their regional operations and, more importantly, process transactions using the local currency to bypass international transaction fees.
- Results: Following the launch of its expansion store in Canada, Vitruvian reported a 33% increase in AOV due to reduced transaction fees. The company also reported a 200% increase in conversion rate and 100% higher revenue.
How do I choose the best Shopify Plus agency for my business?
To choose the best Shopify Plus agency for your business, follow these steps:
- Define your needs
Clearly outline your goals, budget, and requirements for Shopify partner agency. This will help narrow your search and make it easier to find an agency that aligns closely with your vision. - Shortlist agencies
Browse agency directories like DesignRush, which often contain detailed agency information such as portfolios and customer success stories. - Check websites
An agency’s website contains a wealth of helpful information, including a service catalog, case studies, and contact information. - Certifications and awards
Check if the agency is a certified Shopify Plus Partner and whether it has won awards like the Shopify Commerce Awards and the Webby Awards. - Request Proposals
Once you have a shortlist, send requests for proposals (RFPs). The proposal should list the project’s objectives, timeline, scope, and budget, as well as your expectations from the agency. - Evaluate proposals
Compare proposals according to their recommended solutions, timeline, pricing, and how well they align with your needs. - Communication and cultural fit
Assess how the agency effectively communicates with your team and whether their office culture and values match yours. - Request references
Ask prospects if they can provide references from previous clients relevant to your project. The DesignRush directory and Google My Business are good sources of transparent customer testimonials. - Negotiate terms and conditions
Ensure the scope of work, timelines, payment terms, and other key details are in your company’s best interests. - Decide on a partner
Choose an agency that aligns closely with your project’s needs and objectives.
Do you need more help in your search for a Shopify Plus eCommerce agency? Visit the DesignRush Marketplace today, and we’ll help you find a partner that meets your requirements. With just a few basic details about your project, we’ll point you to the top five most suitable candidates – free of charge.
What red flags should you watch out for when hiring Shopify Plus eCommerce agencies?
Some of the red flags you need to watch out for when hiring Shopify Plus eCommerce agencies are:
- Lack of Shopify Plus Partner certification
Being a certified Shopify Plus Partner indicates that Shopify has vetted the agency to have knowledge and expertise of the Shopify Plus platform's features, resources, and best practices. - Limited portfolio
If the agency doesn’t show a substantial portfolio of Shopify Plus projects, it may lack the experience needed to ensure the success of your project. - Little or no references
An agency that cannot provide references from previous customers to vouch for their capabilities should be a cause for concern. - Poor communication
Unresponsiveness to queries, lack of timely updates or reliable communication channels, and avoiding answering specific questions are signs that the agency lacks professionalism or has deeper operational issues. - Unrealistic promises
Successful eCommerce campaigns are complex and influenced by various factors. An agency that guarantees precise outcomes, especially within a reasonably short period, may not be entirely trustworthy. - Lack of transparency
A reputable agency should be transparent about potential challenges, limitations, costs, and other concerns on the project. - High-pressure tactics
Be wary of eCommerce agencies that rely on pushy sales techniques to quickly close deals. A good agency should prioritize understanding your needs and determining how they can provide suitable solutions. - Rigid pricing
Agencies with inflexible pricing options or unwilling to negotiate rates may indicate a lack of customer focus.
What are the key success metrics in Shopify Plus eCommerce?
The key success metrics in Shopify Plus eCommerce vary depending on the objectives your business wants to achieve, although the core indicators include:
- Store traffic
Measures the number of people visiting the store. It’s one of the leading indicators of a store’s general popularity and visibility to potential customers. - Conversion rate
The percentage of visitors who purchased, signed up for a newsletter, or took another desired action. A high conversion rate is a good sign that the store’s eCommerce and marketing initiatives are effective. - Average order value
Gauges the average amount spent for each order. This metric can provide insight into customer spending habits and the store’s profitability overall. - Customer lifetime value
An estimation of the total revenue you can expect from the customer. It helps determine the long-term value of customers and the effectiveness of sales and marketing campaigns. - Repeat customer rate
The percentage of customers who return and make another purchase is an effective measure of customer loyalty and the quality of the products and services offered. - Gross profit margin
Sums up the total revenue minus the cost of the good store. It indicates how profitable a store is and determines its general financial health. - The shopping cart abandonment rate
The percentage of customers that added items to their cart but did not complete the purchase. It can help identify issues in the checkout process and customer loyalty. - Return rates
Measures the rate of orders being returned by customers. This metric reflects the quality of the products and services and whether they meet customer expectations. - New contact rate
Tracks the rate at which new customers are added to the store’s database. The higher this metric is, the more effective the eCommerce and marketing initiatives are in reaching out to and growing the customer base.
What questions should I ask Shopify Plus eCommerce agencies before hiring one?
The questions you should ask Shopify Plus eCommerce agencies before hiring one include:
Its Relevant Background
- How long has your agency been working with Shopify Plus?
- Do you have experience working with businesses within our specific industry?
- Is your agency a certified Shopify Plus partner?
- Do you have other industry certifications and awards?
- What is your agency’s team structure, and what are their credentials?
- Can you share case studies of similar projects that you’ve completed?
- What notable challenges have you encountered with Shopify Plus, and how did you resolve them?
- Could you share references from clients you’ve worked with in the past?
- What are your pricing options and payment terms?
Its Services and Processes
- What eCommerce services can you provide that are relevant to our project?
- What level of customization could you achieve in the Shopify Plus platform?
- Can you integrate with specific third-party tools and apps?
- How will you ensure optimal website performance and fast load times?
- What security measures do you have in place to protect sensitive data?
- What methodology do you follow for project management?
- What level of post-launch support do you offer?
- What are the key performance indicators (KPIs) that you use to measure a project’s success?
Relevant To Your Project
- What is your estimated timeline for completing a project of this size and complexity?
- How will you ensure the project is completed on time and within budget?
- Who are the team members involved in our project, and what will their roles be?
- How does your team collaborate to deliver projects efficiently?
- What will be our methods of communication, and who will be our contact person?
- How often will we receive reports, and in what format?
- Will you provide ongoing support after the project has been completed?
What are the best Shopify Plus eCommerce agencies in the US?
The best Shopify Plus eCommerce agencies in the US are:
- Mercury Development
- 4.8 stars on DesignRush (5 reviews)
- 4.1 stars on Google (17 reviews)
- Top clients: Symantec, Sony, HP, SAP
- WebDesk Solution LLC
- 4.9 stars on DesignRush (18 reviews)
- Top clients: MY ESSENTIA, Camera Source, PACK N WOOD, Oz Lighting
- Digital Silk
- 4.9 stars on DesignRush (38 reviews)
- 4.7 stars on Google (12 reviews)
- Top clients: IBM, NASA, XEROX, Microsoft
- WPRiders
- 4.8 stars on DesignRush (6 reviews)
- Top clients: Panasonic CZ, Versace, Technics, PNB Paribas
- Codup
- 4.9 stars on DesignRush (43 reviews)
- Top clients: Unilever, Dyson, Seacoast Bank, Harrods
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