Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.
Discover the Top US Outsourced Customer Support Companies
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
United States × Corporate Services × Sort by: Avg Hourly Price: Low to High ×Clear Filters
A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar...
Top Services:
BPO
Phone Answering Services
Customer Support
Digital Marketing
Social Media Marketing
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$5/hr
Portfolios Count
8 Projects Listed
Appointment Setter Online Services
BPO
Phone Answering Services
Customer Support
Digital Marketing
Social Media Marketing
PPC
Email Marketing
Content Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
electrIQ marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Appointment Setter Online Reviews & Testimonials
Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.
5.0★
Customer Support Review from Eli Hamilton
This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.
Romain Devisme Executive Director at Havas Events Shanghai
5.0★
Back Office Outsourcing Review from Romain Devisme
We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.
Raul Vizcaino Operations Manager at Supermarket Source Inc
5.0★
Appointment Setting Review from Raul Vizcaino
I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...
Top Services:
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
Show more
Location
Cheyenne, Wyoming
Number of Employees
250 - 499
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Zedtreeo Services
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NDA Bound
NA
NDA
Data sourced from the agency's DesignRush profile
Zedtreeo Reviews & Testimonials
Muhammad Anas Asghar Manager at Everest Moving
5.0★
IT Services Review from Muhammad Anas Asghar
The greatest benefit to us was the lack of a need to take someone from the ground up. Our expert was familiar with AI workflows and recommended a few improvements that streamlined our day-to-day tasks.
Muzamil shah CO Manager at Howards Van line
5.0★
IT Services Review from Muzamil shah
Unlike a traditional freelancer platform, where you must search through hundreds of profiles, Zedtreeo is different. They provided us with a pre-selected short list and these candidates had already been tested. This saved us hours that it would have taken and made the decision easier.
Saqib Jalil General Manager at Sinatra Moving Group
5.0★
IT Services Review from Saqib Jalil
Thanks to Zedtreeo's work, the client improved lead quality, streamlined their sales process, and enhanced reporting accuracy. The team managed the project professionally, communicated clearly, and delivered milestones on time. Zedtreeo was responsive to requirements and adapted to feedback.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Virtual Assistant Services That Give You Your Time Back
Ellite Assistant is a professional remote staffing and virtual assistant services company that provides dedicated remote support to businesses. The company helps business owners and teams delegate administrative, customer service, sales, marketing, technical, research, and operational tasks to virtual...
Top Services:
Business Consulting
Digital Services
HR Outsourcing
Customer Support
Managed Services
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Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$5/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Ellite Assistant Services
Business Consulting
Digital Services
HR Outsourcing
Customer Support
Managed Services
AI Development
Social Media Marketing
Digital Marketing
SEO
AEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
Top Services:
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Show more
Location
Portland, Oregon
Number of Employees
100 - 249
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
TechSpeed Services
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Transcription Services
Staff Augmentation
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
WACOM
Hofstra Univercity
Merrill Lynch
C2 Financial Corporation
Griflan Design
Bridgetown Coffee
Direct Crown
Passport Unlimited
Data sourced from the agency's DesignRush profile
TechSpeed Reviews & Testimonials
Etienne Demeules Director of Finance & Valuation at DSMA
5.0★
Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
Diane Ernstsson Manager at JDXpert
5.0★
Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
Mark Stefanski VP of Software at Compology
5.0★
Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
Show more
Location
Houston, Texas
Number of Employees
Under 49
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Dispatching Answering Service Services
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
Web Design
Web Development
PPC
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Top Services:
Call Centers
Email Marketing
Digital Marketing
BPO
IT Services
Show more
Location
Stratham, New Hampshire
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
10 Projects Listed
AssistRing Services
Call Centers
Email Marketing
Digital Marketing
BPO
IT Services
Customer Support
Translation Services
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Top Services:
Web Development
Digital Marketing
AI Development
HR Outsourcing
Customer Support
Show more
Location
New York City, New York
Number of Employees
50 - 99
Average Hourly Rate
$7/hr
ASK 2 PRO Services
Web Development
Digital Marketing
AI Development
HR Outsourcing
Customer Support
Phone Answering Services
IT Services
Market Research
Branding
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
Top Customer Service Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
ElectrIQ Marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Top Customer Service Reviews & Testimonials
Manoj Thenua Chief Executive Officer at Medico Hub
5.0★
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Customer service and back-office support services are offered across all available channels by SupportNinja. Our main clients are Silicon Valley-based and international technology startups that receive VC funding. Apps, software, and platform-based technology enterprises that focus on serving consumers depend...
Top Services:
BPO
Customer Support
Location
Dallas, Texas
Number of Employees
250 - 499
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
SupportNInja Services
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Show more
Location
Overland Park, Kansas
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$10,000 - $25,000
1840 & Company Services
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Groupon
Isango
Instacart
HomeLight
LearnZillion
Data sourced from the agency's DesignRush profile
1840 & Company Reviews & Testimonials
carmen noche Review from Google
5.0★
carmen noche's Review Sourced from Google
It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!
lucille Mrrs Review from Google
5.0★
lucille Mrrs's Review Sourced from Google
My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!
Andrea Yáñez Review from Google
5.0★
Andrea Yáñez's Review Sourced from Google
I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Medical Billers and Coders (MBC) is a leading medical billing company providing end-to-end revenue cycle management services. We specialize in medical billing, coding, credentialing, and denial management to maximize revenue and ensure compliance...
Top Services:
Business Consulting
Customer Support
Location
Wilmington, Delaware
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
$10,000 - $25,000
Medical Billers and Coders Services
Business Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Corporate Services Industry
Software & IT Services Industry
Data sourced from the agency's DesignRush profile
Medical Billers and Coders Reviews & Testimonials
Katty Parker Review from Google
5.0★
Katty Parker's Review Sourced from Google
Thank you, Medical Billers and Coders (MBC), for helping us recover our Old AR and also handling our Medical Billing as a Revenue Integrity Partner
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Cavinolr Recruiters specializes in connecting top-tier talent with organizations in CS, Retention , sales, life sciences, healthcare, and biotechnology sectors. The firm combines industry expertise with personalized strategies to deliver exceptional recruitment solutions tailored to clients' unique needs...
Top Services:
BPO
Phone Answering Services
Translation Services
Customer Support
Show more
Location
Plantation, Florida
Number of Employees
250 - 499
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Cavinol Panama Services
BPO
Phone Answering Services
Translation Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa...
Top Services:
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Show more
Location
Arlington, Texas
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Rossa Services
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Kelly Law Office
J. Molina Law
Boyer Law Firm P.L
Data sourced from the agency's DesignRush profile
Rossa Reviews & Testimonials
Christopher Ugorji Review from Google
5.0★
Christopher Ugorji's Review Sourced from Google
What can I say, a very well organized company with great staff. I would recommend this company to any small business or large business looking to add a level of professionalism, and dedication to superior service.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce...
Top Services:
BPO
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Uassist.ME Services
BPO
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Pica Pica
Avanti Way Realty
NuSvara
Data sourced from the agency's DesignRush profile
Uassist.ME Reviews & Testimonials
Benjamin Conboy Founder at NuSvara
4.5★
Translation Services Review from Benjamin Conboy
Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)
Beth Dorian Former Owner at Platteville Family Dentistry
4.0★
Virtual Assistant Review from Beth Dorian
According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)
Lydia Martinez Founder & CEO at Elle Marketing And Events
5.0★
Virtual Assistant Review from Lydia Martinez
According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Malakos Healthcare Solutions is a U.S. focused medical billing and revenue cycle management company helping healthcare practices improve reimbursements, reduce claim denials, and streamline billing operations. We support specialties including chiropractic, pain management, physical therapy, behavioral health...
Top Services:
Customer Support
IT Services
BPO
Call Centers
Business Consulting
Show more
Location
Cheyenne, Wyoming
Number of Employees
50 - 99
Average Hourly Rate
$15/hr
Portfolios Count
1 Project Listed
Malakos Healthcare Solutions Services
Customer Support
IT Services
BPO
Call Centers
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Your Trusted Partner In Virtual Support & Business Efficiency
Prossistant is your trusted partner in business support, streamlining operations, client communication, and back-office processes. Our skilled team delivers tailored assistance across marketing, sales, administration, accounting, paralegal, and technical workflows. Integrated seamlessly into your systems, we...
Top Services:
BPO
Accounting
Customer Support
Location
Madison, Wisconsin
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Prossistant Services
BPO
Accounting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
BPO
Customer Support
Call Centers
IT Services
Show more
Location
Orlando, Florida
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Trupp Global Services
BPO
Customer Support
Call Centers
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Real Estate Sector
Big Data Company
Construction Sector
Data sourced from the agency's DesignRush profile
Trupp Global Reviews & Testimonials
Jyoti Chakrapani Review from Google
1.0★
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra Review from Google
1.0★
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar Review from Google
1.0★
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...
Top Services:
BPO
HR Outsourcing
Phone Answering Services
Customer Support
Call Centers
Show more
Location
Miami, Florida
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
The Peak Hire Services
BPO
HR Outsourcing
Phone Answering Services
Customer Support
Call Centers
Accounting
Market Research
Social Media Marketing
SEO
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...
Top Services:
Product Design
UI/UX Design
Web Development
AI Development
Blockchain
Show more
Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
NXT LABS Services
Product Design
UI/UX Design
Web Development
AI Development
Blockchain
Mobile App Development
Software Development
VR/AR
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
Customer Support
BPO
Market Research
Transcription Services
Translation Services
Show more
Location
New York City, New York
Number of Employees
250 - 499
Average Hourly Rate
$24/hr
SmartPA Services
Customer Support
BPO
Market Research
Transcription Services
Translation Services
HR Outsourcing
Call Centers
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cox-London
Complete Refinish
Collette CWMedia
Krispy Kreme
Total Oil and Gas
Data sourced from the agency's DesignRush profile
SmartPA Reviews & Testimonials
Vicky Grobbelaar Review from Google
5.0★
Vicky Grobbelaar's Review Sourced from Google
Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.
Pedro Mendoza Review from Google
5.0★
Pedro Mendoza's Review Sourced from Google
Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++
Alexandra Stewart Review from Google
5.0★
Alexandra Stewart's Review Sourced from Google
Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...
Top Services:
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Show more
Location
Lexington, Kentucky
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
17 Projects Listed
Helpware Services
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DoorDash
PureCars
Headspace
Microsoft
Google
CompIQ
Samsara
Jam City
RestoraPet
HealthComp
Data sourced from the agency's DesignRush profile
Helpware Reviews & Testimonials
Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
5.0★
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
Brian Agee Director of Sales & Marketing at Petro Towery
5.0★
Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
Brian Lubeck Broker at Cypress Property Group
5.0★
Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
Top Services:
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Show more
Location
Dover, Delaware
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Bitrupt Services
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Accounting
BPO
IT Compliance Solution
Cloud Consulting
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
DGC BPO Service Services
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
You Can Do Anything, But Not Everything Start Delegating, Start Succeeding: EVA Is Here To Help.
Essential Virtual Assistant LLC, established in February 2023, is a leading provider of virtual assistant services based in Riviera Beach, Florida. Our mission is to empower businesses by offering tailored administrative support, enabling them to focus on core operations and achieve greater efficiency...
Top Services:
Social Media Marketing
Transcription Services
Customer Support
Email Marketing
Show more
Location
West Palm Beach, Florida
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Essential Virtual Assistant Services
Social Media Marketing
Transcription Services
Customer Support
Email Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Away Digital Teams specializes in recruiting and managing top talent in Vietnam for businesses seeking to establish and oversee remote teams. Our comprehensive service ensures seamless team building and management, enabling companies to thrive in today's digital landscape...
Top Services:
Digital Services
Web Development
Software Testing
Mobile App Development
Software Development
Show more
Location
Austin, Texas
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$25,000 - $50,000
Portfolios Count
4 Projects Listed
Away Digital Teams Services
Digital Services
Web Development
Software Testing
Mobile App Development
Software Development
IT Services
DevOps Consulting
Customer Support
SEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...
Top Services:
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
Show more
Location
Plano, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
CoderzHub Services
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
Web Design
UI/UX Design
Customer Support
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CoDev helps fast-growing companies scale with reliable, world-class offshore talent.Onboard in 2-3 weeks. Retain talent 2.5x longer than the industry average. Choose from flexible staffing models. Get embedded teams that ramp fast, act with autonomy, and deliver real results...
Top Services:
Staff Augmentation
Customer Support
HR Outsourcing
Location
Lehi, Utah
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
CoDev Services
Staff Augmentation
Customer Support
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Kyocera
Sorenson
Nursa
Broadleaf Commerce
Caption Call
Deseret Digital Media
Beamable
Data sourced from the agency's DesignRush profile
CoDev Reviews & Testimonials
John Cheney Review from Google
5.0★
John Cheney's Review Sourced from Google
In April of 2022, we asked CoDev to help find us a cross platform mobile app developer. They introduced us to Christian. We hired him. Christian is awesome. We are so glad to have him on our team.
Tanner Simmons Review from Google
5.0★
Tanner Simmons's Review Sourced from Google
Strong team with a vast network of software and other overseas talent. When looking to grow my team with strong and capable outsourced team members, I won't look anywhere else.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software...
Top Services:
BPO
Web Design
WordPress Website Design
Managed Services
IT Services
Show more
Location
Chicago, Illinois
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
iCareBilling Services
BPO
Web Design
WordPress Website Design
Managed Services
IT Services
Staff Augmentation
Business Consulting
Call Centers
Accounting
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Arthritis Care Medical Group
Midwest Care Center
Northeast Wisconsin Behavioral Health
Reliable Health Services
Sleepologie Health and Wellness Center
Data sourced from the agency's DesignRush profile
iCareBilling Reviews & Testimonials
Jose Vega Review from Google
5.0★
Jose Vega's Review Sourced from Google
I have been using iCare for years. The owner is involved in the day-to-day operations and is extremely responsive to our requests and has never failed to meet a deadline. I can't say that about many other companies. VERY RELIABLE and the customer service is fast. Very professional. I truly recommend them.
Donna Anderson Review from Google
5.0★
Donna Anderson's Review Sourced from Google
ICAREBILLING is a wonderful service! They truly live up to their name. They have helped me so much with my practice. I highly recommend them!!
Oleta Schranz Review from Google
5.0★
Oleta Schranz's Review Sourced from Google
Excellent and prompt service. They have great attention to detail and work hard to provide the best for their customers.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...
Top Services:
Customer Support
Call Centers
Phone Answering Services
Location
Manhattan Beach, California
Number of Employees
Under 49
Average Hourly Rate
$28/hr
Minimal Budget
$1,000 - $10,000
CPC Services
Customer Support
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs
Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...
Top Services:
Call Centers
Phone Answering Services
BPO
Customer Support
Show more
Location
Melbourne FL, Florida
Number of Employees
100 - 249
Average Hourly Rate
$29/hr
Minimal Budget
Under $1,000
Magellan Solutions USA Services
Call Centers
Phone Answering Services
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
US Department of Veterans Affairs
US Department of Treasury
North Texas Tolling Authority
San Francisco Municipal Transportation Agency
Service One of Brevard
TMS Insurance Brokerage
Data sourced from the agency's DesignRush profile
Magellan Solutions USA Reviews & Testimonials
Alex Lavarsse Review from Google
5.0★
Alex Lavarsse's Review Sourced from Google
super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
Top Services:
BPO
Call Centers
Customer Support
Business Consulting
Show more
Location
Nacogdoches, Texas
Number of Employees
1000 & Up
Average Hourly Rate
$45/hr
Minimal Budget
$10,000 - $25,000
Etech Services
BPO
Call Centers
Customer Support
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fintech Industry
Retail Industry
Hospitality Industry
Data sourced from the agency's DesignRush profile
Etech Reviews & Testimonials
Haley E C Review from Google
1.0★
Haley E C's Review Sourced from Google
If only I had something nice to say but mom always said if you can't say nothing nice don't say nothing at all.
Charles Symmonds Review from Google
1.0★
Charles Symmonds's Review Sourced from Google
This company operates in violation of the law, calling numbers registered on the national DO NOT CALL list. The fact that people bother to register should be indication enough that your telemarketing calls are unwelcome.This is not the sign of a reputable company you should consider partnering with.
rahil jain Review from Google
1.0★
rahil jain's Review Sourced from Google
Scammers! The person calling posed as Customer Service representative for my ISP. I had recently placed an order with my ISP and the caller knew about it. The person demanded that I pay the entire amount now otherwise the order wouldn't process. I argued saying that the rep yesterday said I don't have to pay until the service gets started. To which he replied that that's not how it works and I have to pay now otherwise they will sue me. I said call me back in half an hour and I will have my payment information ready. I didn't answer when I got the call back.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Techtweek Infotech is a CERT-In empanelled IT consultancy and AWS Advanced Consulting Partner, founded 2021. Led by a CISA-certified architect, we build and operate infrastructure that passes audit: DevOps, cloud, cybersecurity and 24/7 managed services for regulated businesses...
Top Services:
IT Services
Staff Augmentation
Cloud Consulting
IT Compliance Solution
DevOps Consulting
Show more
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$49/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Techtweek Infotech Services
IT Services
Staff Augmentation
Cloud Consulting
IT Compliance Solution
DevOps Consulting
Cybersecurity
Managed Services
Customer Support
Business Consulting
Engineering
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.
Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...
Top Services:
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Show more
Location
Las Vegas, Nevada
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Leadium Services
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Customer Support
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Square
Rackspace
Microsoft
LG
DirecTV
OSRAM
Time Logistics
Palo Alto Networks
Amada Senior Care
brightwheel
Data sourced from the agency's DesignRush profile
Leadium Reviews & Testimonials
Scott Proffitt VP of Sales at Energy Assurance
5.0★
AI Marketing Review from Scott Proffitt
Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.
Sam Jennings Sales Manager at Best Bees Company
5.0★
Call Centers Review from Sam Jennings
Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.
Marcos Moura Founder and COO at Amada Senior Care
5.0★
Call Centers Review from Marcos Moura
Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Fair Capital, your premier debt collection agency. Effective and affordable with a 'no recovery, no fee' policy. Maximum results with a positive approach...
Top Services:
Customer Support
Business Consulting
Accounting
Call Centers
Show more
Location
Spring Valley, New York
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
Fair Capital Services
Customer Support
Business Consulting
Accounting
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
T-Mobile
Samsung
Hilton
ipsos
Data sourced from the agency's DesignRush profile
Fair Capital Reviews & Testimonials
J Review from Google
5.0★
J's Review Sourced from Google
I’ve had a positive experience with Fair Capital. Interactions were polite, professional, and communication was clear. My issues were resolved and appropriate care was taken by the Fair Capital team. I would recommend for anyone considering their services.
eva alexandre Review from Google
5.0★
eva alexandre's Review Sourced from Google
I loved working with them, especially Ben. Curtious, professional, and was able to get the payments from the client within a month (something that I was unsuccessful at for 6 months prior). Highly recommend.
Tricia Roberts Review from Google
5.0★
Tricia Roberts's Review Sourced from Google
We haven't worked with collections companies very often, so I wasn’t sure what to expect, but my experience with Fair Capital was extremely positive. Their team was very responsive, always available to answer questions, and provided truly personal service throughout the process. They made everything straightforward and professional from start to finish. Exceptional experience overall.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Corel Consulting is an Ohio-based outsourced HR and payroll consulting company providing fractional HR, talent acquisition, payroll administration, and people-management solutions to growing businesses. With 20+ years of HR expertise, the company embeds dedicated HR and talent partners into client teams to...
Top Services:
Business Consulting
HR Outsourcing
Customer Support
Location
Plain City, Ohio
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Corel Consulting Services
Business Consulting
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Based in the U.S., we bring 45+ years of combined expertise in B2B marketing, seamlessly blending in-house and agency experience to drive measurable business growth. We specialize in sales and business development, digital marketing, creative services, fractional CMO support, and full stack development...
Top Services:
Digital Marketing
Web Development
SEO
Event Marketing
Customer Support
Show more
Location
South Huntington, New York
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Minimal Budget
$1,000 - $10,000
Yo Marketing Agency Services
Digital Marketing
Web Development
SEO
Event Marketing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Wiqqs Agency possess expertise in developing mobile applications and websites while also implementing effective SEO strategies. Our focus is on delivering visually captivating solutions that not only enhance your online presence but also have the potential to generate revenue for your business...
Top Services:
Logo Design
Web Design
eCommerce Development
Web Development
WordPress Website Design
Show more
Location
New York City, New York
Number of Employees
50 - 99
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
Wiqqs Services
Logo Design
Web Design
eCommerce Development
Web Development
WordPress Website Design
Mobile App Development
Customer Support
SEO
PPC
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...
Top Services:
Business Consulting
Email Marketing
Call Centers
Customer Support
Show more
Location
Miami, Florida
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Visionary Solutions Inc. Services
Business Consulting
Email Marketing
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Apex Growth Solutions
BlueWave Enterprises
Summit Edge Consulting
Data sourced from the agency's DesignRush profile
Visionary Solutions Inc. Reviews & Testimonials
Ruby Steward Review from Google
5.0★
Ruby Steward's Review Sourced from Google
Thank you so much for such excellent service! Very friendly and professional staff. Everyone we came in contact with was great! And the owner, Jordan Abele, was very attentive and hands on. He made sure our marketing campaign was as successful as it could be. I would highly recommend them for all of your inbound or outbound call center needs! Definitely plan to use them again in the near future.
Chris Mancuso Review from Google
5.0★
Chris Mancuso's Review Sourced from Google
Visionary is a top notch organization. They strive to be more than a partner but an extension of your organization. They can handle many functions with in an organization which makes the partnership so valuable. The Visionary team constantly work on training the team to ensure any customer interaction is handled in the most effective manner. Customer retention is key for both our businesses so having a team like Visionary partnering with us ensures our customers will have a good experience when dealing with a support agent and in turn wanting to return to us as technology changes in the future.
Anna william Review from Google
5.0★
Anna william's Review Sourced from Google
I am highly grateful to this company. With the expert advice and amazing services of digital marketing team of visionary now I am earning better profits every month. I really appreciate the Visionary Solutions team that help me to grow my business within a very short period of time. Thanks for the amazing results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Hire remote talent that costs 70% less than US/EU equivalents
We recruit and help you compensate global talents for your remote positions, ensuring costs are up to 70% lower than what US & Western EU talents typically demand, without sacrificing quality...
Top Services:
HR Outsourcing
Staff Augmentation
Customer Support
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
WifiTalents Services
HR Outsourcing
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Serving small business in coastal communities since 2,000. A one-stop-shop, OurWebmaster does most everything in-house or will have a resource available to supply your need. OurWebmaster utilizes both commercial and open-source software to accomplish customer objectives...
Top Services:
Web Design
eCommerce Development
Web Development
WordPress Website Design
SEO
Show more
Location
Portland, Oregon
Number of Employees
Under 49
Average Hourly Rate
$100/hr
Minimal Budget
Under $1,000
OurWebmaster Services
Web Design
eCommerce Development
Web Development
WordPress Website Design
SEO
PPC
Social Media Marketing
Business Consulting
Accounting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Workforce Optimization For People-centric Businesses
EvolveUp is an Austin-based consulting firm specializing in workforce optimization for people-centric businesses. The company combines strategic consulting with hands-on HR technology implementation to help organizations improve efficiency, reduce costs, and align their workforce with business goals...
Top Services:
HR Outsourcing
Customer Support
Business Consulting
Location
Austin, Texas
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
EvolveUp Services
HR Outsourcing
Customer Support
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Realtor
ProVisors
VMware
Wpromote
Vrbo
Enercon
WPO
astreya
Meta
Bigcommerce
Data sourced from the agency's DesignRush profile
EvolveUp Reviews & Testimonials
Crystal Frager Review from Google
5.0★
Crystal Frager's Review Sourced from Google
EvolveUp is a fantastic HR consulting firm in Austin, TX with deep expertise across a wide range of HR, recruiting, workforce and people operations. What really stood out to me was their implementation knowledge across ATS, HRIS, HCM, LMS and resource management platforms. They don’t just provide high level advice. They understand how the systems actually work and how to select and implement them effectively within a business. Their guidance on where and how AI can be applied within different platforms was also incredibly valuable. If you are looking for a partner who understands HR technology, strategy, and execution, EvolveUp is a great choice.
James Koeper Review from Google
5.0★
James Koeper's Review Sourced from Google
I think EvolveUp should be your team if you’re in need of workforce optimization services. There are no cookie-cutter strategies here. They actually take the time to learn about your problems/goals and implement a custom strategy for you. Would highly recommend them.
Grant McCasland Review from Google
5.0★
Grant McCasland's Review Sourced from Google
EvolveUp has a great team of consultants that can handle fractional HR work, but where they really shine is their workforce consulting and HCM implementation work. They're professional and detail-oriented, which is what you want in a team handling your people operations. A little more boutique than your standard consulting firm, but more specialized.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Dependable IT Services and Cybersecurity Solutions for Ohio Businesses
Astute Technology Management delivers IT and cybersecurity solutions that empower people and boost productivity. With expert support, cloud, backup, and compliance, our certified team ensures fast, reliable service through a people-first approach...
Top Services:
Managed Services
IT Services
Cybersecurity
Cloud Consulting
IT Compliance Solution
Show more
Location
Dublin, Ohio
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
Astute Technology Management Services
Managed Services
IT Services
Cybersecurity
Cloud Consulting
IT Compliance Solution
Staff Augmentation
Business Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
I don't use Astute, but I had to review this company because they help my husband's company. I’ve been so impressed I had to share. I often overhear my husband’s calls with the IT team at Astute, and they are consistently friendly, patient, and incredibly knowledgeable. Every issue he’s had has been resolved quickly and professionally. It’s clear they truly care about helping people. I honestly wish I had an IT department like this at my workplace!
A. Goff Review from Google
5.0★
A. Goff's Review Sourced from Google
We partnered with Astute Technology Management (Astute) many years ago and the experience has been wonderful for our company. They are great IT partners who care about what they do, and I would recommend them for managed services for anyone. If you need technicians who are knowledgeable and always learning, customer service oriented, reliable, trustworthy and care about what they do, Astute is the right company.
Omar Lieves Review from Google
5.0★
Omar Lieves's Review Sourced from Google
Astute came to the rescue when we were having major issues. They found a real solution and just a workaround. They installed and cleaned up my previous Spaghetti looking cabling for a professional, great looking install. I would recommend Astute without reservation
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
What services do US customer support outsourcing companies provide?
They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.
Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously.
The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support.
When can clients expect ROI after signing such a service?
Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.
Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.
Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction.
Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand.
Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations.
Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set.
How much does customer support outsourcing cost in the US?
The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates:
Pricing model
Pricing range
Per hour
$40-$60 per hour
Per agent (full time equivalent - FTE)
$1,200-$4,000/month per agent
Per ticket or interaction
$1-$5 per ticket or $0.50–$2 per chat
The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely:
The more technical or regulated the product, the higher the training burden, which adds to the price.
Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup.
Multilingual support i.e., non-English customer support often increases costs by 20-40%.
In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees.
CRMs, live chat, help desks, and chatbots entail setup or licensing fees.
What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?
In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks.
Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined.
Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed.
Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation.
What industries are these specialists most frequently engaged by?
Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across:
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Proposals