Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

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  • Support that changes your business life.

    Outsourced VA, who has been in the business since 2009, is a Business Support Outsourcing (BSO) providing virtual support assistant that aims to take away tedious tasks so that clients can focus on income-generating activitieschanging how they do business and allowing them to go to the next level...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Transcription Services
    • Show more
    Location
    Iloilo City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr

    Outsourced VA Services

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Rentifi Property Management
    • Real Brokerage
    • House Traders Florida
    • Happy Veg Inc.
    • Darren Jacklin
    • Helixos - Australia
    • Therapy IQ
    • Amalfi Jets
    Data sourced from the agency's DesignRush profile

    Outsourced VA Reviews & Testimonials

    • Joshua Kaiser
      Joshua Kaiser Member Growth and Success Rep at Amalfi Jets
      5.0

      Customer Support Review from Joshua Kaiser

      The virtual agents provided excellent support on both handling inbound phone calls, and acting as our concierge support team. Their work ethic and dedication to improvement is incredibly encouraging to see. From top to bottom from supervisors to agents everyone strives for the best and is there to assist.

    • Anna Mistal
      Anna Mistal Virtual assistant at Happy Veg Inc
      5.0

      Virtual Assistant Review from Anna Mistal

      Our team has been very impressed with the virtual assistants support. Tasks are handled efficiently, communication is clear, and the service has become a reliable part of our daily operations. The owner is a wonderful personprofessional, attentive, and truly committed to making sure all our expectations are met. Highly recommended.

    • Darren Jacklin
      Darren Jacklin World-Class Professional Speaker, Corporate Trainer and Angel Investor at Undisclosed
      5.0

      Virtual Assistant Review from Darren Jacklin

      I would highly recommend Outsourced VA for any of your Virtual Assistant needs or for any business partnership. Outsourced VA has helped me so much to focus on what I do best. Their Virtual Assistants have helped organize my multitasking so that I now focus only on income generating activities.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Simplifying Your Digital Needs With Unlimited Skills

    Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...

    Top Services:

    • CRM Consulting
    • Software Development
    • eCommerce Development
    • Digital Services
    • Web Development
    • Show more
    Location
    Bhilwara, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed

    Protovo Solutions Services

    • CRM Consulting
    • Software Development
    • eCommerce Development
    • Digital Services
    • Web Development
    • Digital Marketing
    • AI Development
    • IT Services
    • Staff Augmentation
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IT Industry
    • Small Business Industry
    • Marketing Industry
    Data sourced from the agency's DesignRush profile

    Protovo Solutions Reviews & Testimonials

    • Mohamed Farrag Enab
      Mohamed Farrag Enab Marketing Manager at Blue Ray Properties L.L.C
      5.0

      CRM Consulting Review from Mohamed Farrag Enab

      Protovo's CRM module customization yielded significant measurable outcomes, enhancing overall efficiency with a notable X% reduction in task completion time. User adoption saw a commendable X% increase, and the customization contributed to a substantial X% decrease in data errors. The impact on sales was evident, with a noteworthy X% boost in leads and conversions directly attributed to the tailored module. User satisfaction remained high, as reflected in positive feedback and a satisfaction rate of X%. Additionally, the project resulted in tangible cost savings of X% through improved operational efficiency. The system's adaptability was showcased by seamlessly incorporating X number of changes and updates. Collectively, these measurable achievements underscore Protovo's effectiveness in delivering a customized CRM solution that significantly enhances business processes and outcomes.

    • Anjali Nawal
      Anjali Nawal Review from Google
      5.0

      Anjali Nawal's Review Sourced from Google

      Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian

    • Aakanksha Dadhich
      Aakanksha Dadhich Review from Google
      5.0

      Aakanksha Dadhich's Review Sourced from Google

      Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics.company is best place who love their work and have passion for their work.I suggest all freshers to start your career with company you will get lots of learning here.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Where Ideas Turn Into Scalable Products.

    CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • WordPress Website Design
    • Show more
    Location
    Plano, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    CoderzHub Services

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • WordPress Website Design
    • Web Design
    • UI/UX Design
    • Customer Support
    • HR Outsourcing
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • LED City USA
    • Campit.xyz
    • Optiano Pakistan
    • LeathersInn
    • Nur Manufacturing
    • Marina Builders & Developers
    • Golden Woods Development
    • Iwinto
    • Podconnect Studios
    • City Property UAE
    Data sourced from the agency's DesignRush profile
  • 24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Tampa, Florida
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    AnswerFirst Communications Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AAMCO
    • ABM
    • AFC Urgent Care
    • AFLAC
    • Bauer Food, LLC (Operates McDonald's)
    • Berkshire Hathaway
    • Brookhaven National Lab
    • Coldwell Banker
    • Century 21
    • Cushman and Wakefield
    Data sourced from the agency's DesignRush profile

    AnswerFirst Communications Reviews & Testimonials

    • Johnson Legal PLLC
      Johnson Legal PLLC Review from Google
      1.0

      Johnson Legal PLLC's Review Sourced from Google

      As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

    • Demetri Karoutsos
      Demetri Karoutsos Review from Google
      5.0

      Demetri Karoutsos's Review Sourced from Google

      Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster

    • Scott Lady
      Scott Lady Review from Google
      5.0

      Scott Lady's Review Sourced from Google

      Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Elevate Your Online Presence!

    Elevate your online presence with UseCodify, your partners in web design and digital marketing. We specialize in creating captivating websites and boosting your visibility through SEO and innovative strategies. Let us help you stand out, connect with your audience, and achieve your digital dreams...

    Top Services:

    • Web Development
    • eCommerce Development
    • WordPress Website Design
    • Software Development
    • Mobile App Development
    • Show more
    Location
    Berlin, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $16/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed

    UseCodify Services

    • Web Development
    • eCommerce Development
    • WordPress Website Design
    • Software Development
    • Mobile App Development
    • IT Services
    • IT Compliance Solution
    • Business Consulting
    • Customer Support
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SlimeBox
    • Dakea
    • HSR Active Furniture
    • SkylineBuilds
    • Frankiestrona
    • Club360
    • Ayu Healing
    • Kiddoways
    Data sourced from the agency's DesignRush profile

    UseCodify Reviews & Testimonials

    • frankiesushisite
      frankiesushisite Review from Google
      5.0

      frankiesushisite's Review Sourced from Google

      It was a real pleasure to work with UseCodify to create the frankiestrona website. Their creative approach and attention to detail perfectly reflected my vision. Communication was smooth and regular, so I was always up to date. The project was delivered on time, exceeding my expectations in terms of professionalism and ease of use. I highly recommend UseCodify for their expertise and commitment to quality.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Let's Save Lives Together

    CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care...

    Top Services:

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    Under $1,000

    CureMD Services

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Market Research
    • Customer Support
    • Event Marketing
    • Digital Marketing
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Eastside Gynecology
    • Gaston County
    • Care Health & Fitness
    • Denvill Diagnostics
    Data sourced from the agency's DesignRush profile

    CureMD Reviews & Testimonials

    • Lolita Prieto
      Lolita Prieto Review from Google
      5.0

      Lolita Prieto's Review Sourced from Google

      I HAVE NEVER WORKED WITH SUCH A DETAILED AND ACCOUNTIBLE CREDETIALING CO. RON DAVIS WAS AMAZING. HE HAD PATIENCE AND GUIDED ME STEP BY STEP. HE IS NOW OUR CREDENTIALING COMPANY.

    • ira cantor
      ira cantor Review from Google
      5.0

      ira cantor's Review Sourced from Google

      Liam and his billing team have consistently delivered outstanding service. Their dedication, accuracy, and proactive mindset set them apart. Even in the face of complex billing challenges, they respond with clarity and efficiency, ensuring every detail is handled with care. Liam’s leadership reflects a deep understanding of the process and a strong commitment to excellence, which clearly influences the entire team. Their responsiveness, collaborative approach, and problem-solving abilities make them a truly invaluable partner. It’s a pleasure to work with such a reliable and high-performing team.

    • Christopher Kelley
      Christopher Kelley Review from Google
      5.0

      Christopher Kelley's Review Sourced from Google

      Liam and his billing team have been truly exceptional. Their dedication, precision, and proactive approach consistently stand out. They handle even the most complex billing scenarios with remarkable efficiency and clarity, ensuring that nothing falls through the cracks. Liam leads with professionalism and a deep understanding of the process, setting a high standard for the entire team. Their responsiveness, problem-solving mindset, and collaborative attitude have made them an indispensable part of the operation. It’s genuinely a pleasure to work with such a committed and high-performing team.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Scale Your Business With Quality Outsourced Teams In ‍Back Office Support.

    RPM stands out as a comprehensive solution provider, offering bilingual expertise in both English and Spanish, with the flexibility to provide full-time or part-time dedicated resources, fully managed to meet diverse operational needs. Our capabilities span a wide spectrum, encompassing intricate back-office...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Staff Augmentation
    • Show more
    Location
    San Jose, California
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    RPM Services

    • BPO
    • Customer Support
    • Call Centers
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CareerVault
    • Way
    • The Bright App
    Data sourced from the agency's DesignRush profile
  • "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...

    Top Services:

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr

    ASK 2 PRO Services

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • IT Services
    • Market Research
    • Branding
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Blue Wave Marketing
    • Fitness Machine Technicians
    • Urban key
    • Prime Edge Finance
    • Vital Care Solution
    Data sourced from the agency's DesignRush profile
  • Your Ultimate IT Solution.

    Fara IT Fusion Limited is a Bangladesh-based software company. We are a corporate organization where we solely focus on software design & development, Website design & development, Mobile Apps development, UI/UX Design, and Digital Marketing. We also provide corporate consultancy in terms of IT development...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Software Development
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Fara IT Fusion Ltd. Services

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Software Development
    • Digital Marketing
    • Social Media Marketing
    • IT Services
    • ERP Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Banolata Sweets
    • Alif Steel Mills Ltd.
    • Prangon Group
    • Jennys
    • Thikana Resort
    • Ananta Group
    • ZamZam Group
    • Radiant Fish World
    • Kwality Ice-cream
    • Shark Ltd.
    Data sourced from the agency's DesignRush profile
  • Hire Filipino VAs That Actually Deliver.

    Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Quezon City, Philippines
    Number of Employees
    50 - 99
    Portfolios Count
    1 Project Listed

    Armasourcing Services

    • BPO
    • Customer Support
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Tekton Growth
    • NorCal Pool Service
    • Click Press Hub
    • Ask Away Health
    • Twin Cities Auto Auction
    Data sourced from the agency's DesignRush profile

    Armasourcing Reviews & Testimonials

    • Biboy Sama
      Biboy Sama Review from Google
      5.0

      Biboy Sama's Review Sourced from Google

      I’ve worked with other VAs before, but this company provides a different level of professionalism. My assistant is punctual, proactive, and requires minimal supervision. It’s like having a full-time employee at a fraction of the cost.

    • Zion Drake
      Zion Drake Review from Google
      5.0

      Zion Drake's Review Sourced from Google

      Alessandra really listens. She matched us with a remote assistant who fits our company like a glove. And Eli’s leadership, grounded in faith and service, gives this business real soul.

    • Panoy Lorrie Claire V.
      Panoy Lorrie Claire V. Review from Google
      5.0

      Panoy Lorrie Claire V.'s Review Sourced from Google

      Eli clearly knows how to build a values-based business. Every interaction I had with Allyza felt intentional and uplifting. We love our new hire—and the social impact makes us even prouder to be clients.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We provide WordPress Design, Development, Maintenance & SEO Services

    WP Minds is a WordPress design, development , maintenance and SEO agency helping coaches, consultants and other service professionals grow with high performing WordPress websites, LMS integration, ongoing maintenance and SEO...

    Top Services:

    • Web Development
    • Web Design
    • eCommerce Development
    • WordPress Website Design
    • Customer Support
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    WP Minds Services

    • Web Development
    • Web Design
    • eCommerce Development
    • WordPress Website Design
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Heighten Accountants
    • Dr2Dr Coaching
    • IGT Law
    • Becki Owens
    • Integral Somatic Psychology
    • Dr. Leslie Korn
    • Organic Intelligence® (OI)
    • NeuroAffective Touch® Institute
    Data sourced from the agency's DesignRush profile
  • AI-Powered Medical Billing Company

    Dastify Solutions is an Austin, Texas-based revenue cycle management (RCM) firm with a presence in California, specializing in AI-driven medical billing, credentialing, and accounts receivable (AR) recovery...

    Top Services:

    • BPO
    • Email Marketing
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Show more
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Dastify Solutions Services

    • BPO
    • Email Marketing
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Managed Services
    • IT Services
    • Business Consulting
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Beauty Industry
    • Health Care Industry
    • Wellness & Fitness Industry
    Data sourced from the agency's DesignRush profile

    Dastify Solutions Reviews & Testimonials

    • Yami Sozi MD
      Yami Sozi MD Review from Google
      5.0

      Yami Sozi MD's Review Sourced from Google

      We’ve been partnering with Dastify Solutions for our mental health practice, and they have been absolutely fantastic to work with. The onboarding process was seamless, thanks to Andy Adams on the sales side he was incredibly nice, patient, and made sure all our initial questions were answered. On a day-to-day basis, Ricky, our operations manager, has been a total lifesaver. He handles all of our billing and complex mental health prior authorizations flawlessly. It’s a huge relief knowing our claims are in such capable hands. Highly recommend them!

    • Jesse Vaughan
      Jesse Vaughan Review from Google
      5.0

      Jesse Vaughan's Review Sourced from Google

      I’ve worked with four medical billing companies over the past decade. Dastify Solutions is in a different league. Their 97.4% first-pass acceptance rate isn’t marketing — we verified it against our own EOB data. Their credentialing and provider enrollment services managed five new providers last year with zero billing gaps. On the accounts receivable management side, our days in AR dropped from 52 to 31 and collections improved over 30%. For any growing practice evaluating medical billing services, Dastify delivers the precision and compliance most RCM companies only promise.

    • Robert Coleman
      Robert Coleman Review from Google
      5.0

      Robert Coleman's Review Sourced from Google

      Running a behavioral health practice with 12 providers across psychiatry and substance abuse treatment means complicated billing. We brought in Dastify Solutions for end-to-end revenue cycle management and the results were immediate. Their credentialing services got three new providers paneled in under 45 days. They restructured our charge capture, implemented real-time eligibility verification, and our net collection rate jumped from 89% to 96%. Their AR management team lets nothing fall through the cracks. Dastify doesn’t just process claims — they protect your revenue.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Maximizing Healthcare Revenue With Accuracy, Compliance & Transparency

    OutsourceRCM helps healthcare providers streamline their revenue cycle with accurate medical billing, denial management, and patient payment solutions driving faster reimbursements and improved financial performance...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Princeton, New Jersey
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    OutsourceRCM Services Services

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Misys Tiger
    • Medisoft
    • Ortivus AB
    • Athena
    • AdvancedMD
    Data sourced from the agency's DesignRush profile

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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