Nadia Fellon's Review Sourced from Google
This is the WORST company to get a logo from. They harass and try to upsell you non stop. They called multiple times to upsell a website before logo was even finished. It took weeks to get a satisfactory logo, afterwards they try to intimidate you into paying an extra $1500 to “trademark” your logo even though their website advertises 100% rights included. They will not stop reaching out with upsells and threats. THEY ARE SCAMMERS STAY AWAY
JJTC's Review Sourced from Google
Misleading Business Practices – Hidden $1,500 Fee After Logo PurchaseI purchased a “Custom Package” from Custom Design Genius for about $190 on October 1, 2025, which was advertised to include 100% ownership rights for completed logos. After weeks of communication, and hours of me driving the creative design work on a very simplistic logo, the company refused to release my final approved artwork unless I paid an additional $1,500 for what they called a “nationwide certification” or copyright/trademark process — something never mentioned in their advertising, invoice, or pre-payment discussions.This requirement was only raised after design completion and payment, which I believe is deceptive and inconsistent with their stated terms. I have disputed the charge with my credit card provider and filed complaints with consumer protection agencies. I caution others to avoid engaging unless the full terms are provided upfront in writing.
Daniel Tomsen's Review Sourced from Google
Very disappointing experience. I hired this company for a logo and website project, and the quality of the work was extremely poor. They did not follow my instructions, ignored my guidelines, and delivered unprofessional results. I requested a refund over 2 months ago, and I am still waiting. I have contacted customer service many times, but the agents avoid responsibility, give vague excuses, or end the chat without resolving anything.After dealing with this, I checked their reviews and realized they have mostly negative feedback and only around 1.5 stars. I should have started there first — it says everything about how they treat their customers. This company has poor communication, no transparency, terrible customer service, and low-quality work. They waste your time and your money. I do not recommend them at all.
