Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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Focused on Customer Satisfaction
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Your Partner for Contact Center Support, Data Analytics, and Business Insights.
At RDI, we believe in winning smart by providing customized, strategic solutions to our clients. Our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: winning...
Top Services:
- Market Research
- Phone Answering Services
- Digital Strategy
- Location
- Cincinnati, Ohio
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $100/hr
Contact Center. Call Center Services. Professional BPO Services.
Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage...
Top Services:
- Digital Marketing
- Phone Answering Services
- Call Centers
- BPO
- Show more
- Location
- Houston, Texas
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Exceptional Outsourcing Solutions
Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise...
Top Services:
- BPO
- HR Outsourcing
- Location
- Austin, Texas
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $100/hr
Your Data Entry Outsourcing Partner
Om Data Entry India is an ISO-certified and globally recommended data entry outsourcing company based in India that provides a comprehensive range of high-quality data entry outsourcing solutions across the world to each and every business segment that needs manual data entry...
Top Services:
- BPO
- IT Services
- Transcription Services
- Customer Support
- Digital Marketing
- Show more
- Location
- Ahmedabad, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $1,000 - $10,000
Revenue Cycle Masters
BillingParadise started in 2004 as a small medical billing company with big dreams. We wanted to enable group practices, hospitals, clinics and independent medical practice practices to run a healthcare organization without the pressure of working for a certain bottom-line...
Top Services:
- BPO
- Location
- Atlanta, Georgia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Demand More From Your Revenue Cycle.
Revele is a leading provider of healthcare revenue cycle and electronic health record services...
Top Services:
- Business Consulting
- Call Centers
- BPO
- Location
- Indianapolis, Indiana
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $35/hr
Crazy Good Outsourcing
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
- BPO
- Customer Support
- Call Centers
- IT Services
- Show more
- Location
- Bengaluru, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
We ask the right questions to make sure we have a full understanding of your business. We are readily available at an hour of the day and on multiple channels...
Top Services:
- BPO
- Location
- Chicago, Illinois
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Boost Your Business Beyond Limits
Auxis is a leading management consulting and outsourcing firm specializing in AWS consulting. We help senior executives achieve peak performance in their back office by providing services such as Nearshore Outsourcing, Cloud Computing, Shared Services, RPA, Help Desk & Desktop Support, and Finance &...
Top Services:
- Big Data Analytics
- IT Services
- BPO
- Location
- Fort Lauderdale, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $75/hr
- Minimal Budget
- $50,000 & Up
GA Technocare Technology is a leading IT solution and service provider, committed to offering innovative solutions and professional services to customers across the globe...
Top Services:
- BPO
- Software Development
- Location
- Noida, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Empowering Organizations Through Digital Innovation and Customer Experience.
Tru Performance is a global technology consulting and services company, supported by a team of over 125 associates across 5 locations worldwide...
Top Services:
- Email Marketing
- Digital Marketing
- SEO
- Social Media Marketing
- Content Marketing
- Show more
- Location
- Middletown, Delaware
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
Customer engagement powered by AI
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Our friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- AI Development
- Show more
- Location
- Los Altos, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
We are a company based in Vilnius, Lithuania providing comprehensive Business Process Outsourcing (BPO) services to fulfill specific client needs...
Top Services:
- BPO
- Location
- Vilnius, Lithuania
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
We are a Ukrainian law firm specializing in privacy-related matters...
Top Services:
- BPO
- Location
- Kyiv, Ukraine
- Number of Employees
- Under 49
- Average Hourly Rate
- $135/hr
- Minimal Budget
- $1,000 - $10,000
Here at The Contact Company, we add value for clients, working as trusted partners to manage and develop their customer contact processes...
Top Services:
- BPO
- Location
- Birkenhead, United Kingdom
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
A High-Tech BPO Services With Latest Technologies
Our Triniter BPO help top fortune and medium companies to expand their customer support and back-office support teams. As we have offices in Miami, US, Chennai, India and Manila, our BPO company has been able to work 24/7 continuously...
Top Services:
- BPO
- Location
- Miami, Florida
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
Since its inception in 2009, Intelegencia has been transforming businesses through its service offerings in Technology, BPO, Back Office, Data and Cloud Engineering...
Top Services:
- AI Development
- Software Development
- Blockchain
- BPO
- Big Data Analytics
- Show more
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
We are a well established Australian based offshore outsourcing company...
Top Services:
- BPO
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
Built Differently to Delight.
QuisLex is an award-winning alternative legal services provider that specializes in managed document review, contract management, compliance services, legal spend management, and legal operations consulting...
Top Services:
- BPO
- Business Consulting
- Location
- New York City, New York
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Acquire Intelligence (formerly Acquire BPO) is a business transformation company and a leading global provider of business process outsourcing (BPO) and AI consulting services. Our transformation approach is built around the Automate, Eliminate, Reallocate framework...
Top Services:
- BPO
- AI Development
- Business Consulting
- Customer Support
- HR Outsourcing
- Show more
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- Show more
- Location
- Edinburgh, United Kingdom
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
We are your go-to partner, assisting you in all your business and personal tasks. Our team of experienced and efficient virtual assistants have a result-oriented approach for every task, ensuring that you get your work DONE on time...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Location
- Kolkata, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Financial Business Process Outsourcing for Large and Mid-Sized Enterprises
IQ BackOffice is the leading accounting automation provider, offering 99.97% quality and up to 68% savings to companies around the globe...
Top Services:
- BPO
- Accounting
- Location
- El Segundo, California
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
Solvo is a company specially created to be a strategic partner in North America providing back office support for US based companies, turning it into our front office...
Top Services:
- BPO
- Location
- Medellin, Colombia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
Professional Live Chat & Customer Support Agents
We build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators...
Top Services:
- BPO
- Call Centers
- Location
- West Palm Beach, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
We help you Outsource Sales. The Right Way.
Cloudtask is a company that provides business professionals with solutions to their key challenges so they can focus on what matters most - making money! Cloudtasks' experienced consultants identify your current pain points and provide guidance through every step of finding an effective outsourced partner or...
Top Services:
- HR Outsourcing
- Location
- Miami, Florida
- Number of Employees
- 50 - 99
CARMO is a group formed by Accountants and auditors in Chile. It is composed of a select multidisciplinary professional team, which is headed by Carmen Morales M. Our main objective is focused on efficient management and quality work, integrating the situation analysis of companies and their corresponding...
Top Services:
- BPO
- Location
- Santiago, Chile
- Number of Employees
- Under 49
We are an expert institution in BPM (Business Process Management) that designs and develops BPO (Business Process Outsourcing) solutions focused on virtual office services, vehicle registration, legal compliance, human capital and systems...
Top Services:
- BPO
- Location
- Mexico City, Mexico
- Number of Employees
- Under 49
Solving challenges with BPO solutions
MOS (Managed Outsource Solutions) is a reputable outsourcing company based in Tulsa, Oklahoma. With over 15 years of experience and a commitment to excellence, we offer value-added services that drive business transformation for our clients...
Top Services:
- BPO
- Transcription Services
- Location
- Tulsa, Oklahoma
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Founded in 2012 by professional entrepreneurs, Peña Marulanda Asesores SAS. (PMA) is a company of chartered accountants and lawyers with extensive experience in providing services related to accounting, financial, administrative and legal practices. We guarantee high standards of quality and professional...
Top Services:
- BPO
- Location
- Bogota, Colombia
- Number of Employees
- Under 49
Quantum Consultores is a highly competitive Peruvian company, which provides specialized and personalized services in tax, accounting and financial consulting, aimed at national and international, public and private companies, guaranteed by the experience of a first-class multidisciplinary team that assumes...
Top Services:
- BPO
- Business Consulting
- Location
- Lima, Peru
- Number of Employees
- Under 49
Outstaff anybody in Ukraine
We believe that statistics reflects only half of the truth in any success story. Behind every outstaffed resource, there are hours of calls with the clients, dozens of searched candidates and numbers of calculations made to fit the budget. But all this is united with the same result every time - connecting...
Top Services:
- BPO
- Location
- Lviv, Ukraine
- Number of Employees
- Under 49
Experience. Reliability. Ethics
Datascribe is an ISO 9001 and ISO 27001 company rendering high quality legal solutions to our clients through a quantitative and process-driven approach with best-in-class turn-around time and high accuracy...
Top Services:
- BPO
- Location
- Charlotte, North Carolina
- Number of Employees
- Under 49
Thrive in Times of Change With Solutions Built for You.
We are purpose-built with former general counsels, law department operations directors, innovative leaders from LPO and eDiscovery firms, top law department management consultants, and senior strategy and technology experts who customize solutions to assist clients in transforming how legal work is done...
Top Services:
- Business Consulting
- BPO
- Location
- Houston, Texas
- Number of Employees
- Under 49
Our mission at Mindcrest is to be the trusted partner to our clients by providing innovative solutions and services that transform the legal services industry. Global corporations and law firms have relied on Mindcrest for 15 years to provide advanced support in the areas of contracts lifecycle management...
Top Services:
- BPO
- Business Consulting
- Location
- Chicago, Illinois
- Number of Employees
- Under 49
Optimizing Legal Operations
UnitedLex is the go-to leader in optimizing legal and accelerating business through digital agility. The world’s most forward-thinking businesses, law departments, and law firms rely on the company’s expertise in over 25 global jurisdictions. Founded in 2006, the team includes 3,000 legal, engineering...
Top Services:
- BPO
- Business Consulting
- Location
- New York City, New York
- Number of Employees
- Under 49
Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best...
Top Services:
- BPO
- Location
- Fargo, North Dakota
- Number of Employees
- Under 49
Konecta is passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society...
Top Services:
- Digital Marketing
- BPO
- Location
- Madrid, Spain
- Number of Employees
- Under 49
Redefining CX Excellence Through People, Technology and Expertise
VSynergize is a Global Sales and Marketing services provider. The team is fully devoted to the success of its clients and partners, particularly when it comes to Customer Profiling, Content Creation & Syndication, Lead Generation & Nurturing, Demand Generation, Appointment Setting, BANT Leads, Delivering...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Digital Marketing
- Show more
- Location
- San Francisco, California
- Number of Employees
- 500 - 999
- Portfolios Count
- 2 Projects Listed
Providing Exceptional Customer Service
We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- Under 49
A Legacy Built on Trust, Innovation, and Exceeding Expectations
NCheng LLP was founded in 1989 in New York City. Our practice is dedicated entirely to serve the not-for profit community and we have achieved broad recognition and reputation for our high quality professional services. We provide a full range of services in audits, accounting and financial management support...
Top Services:
- BPO
- Accounting
- Location
- New York City, New York
- Number of Employees
- 100 - 249
End-to-End Outsourcing Services
IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad...
Top Services:
- BPO
- IT Services
- Location
- New York City, New York
- Number of Employees
- Under 49
Facilitating the Good Deeds of Amazing Organizations Since 1998
Kiwi Partners delivers high quality Project Management, Accounting, Consulting Services, and HR services to the nonprofit community. For over 20 years, our consistent high quality service have provided clarity to the reader of a nonprofit’s financial statement, enhanced funders’ confidence to give, and...
Top Services:
- Business Consulting
- Accounting
- BPO
- HR Outsourcing
- Show more
- Location
- New York City, New York
- Number of Employees
- 100 - 249
Leading the Path to Financial Success
Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...
Top Services:
- Accounting
- BPO
- Location
- New York City, New York
- Number of Employees
- Under 49
We Are Your Call Handling Heroes!
A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Location
- Dallas, Texas
- Number of Employees
- Under 49
Nearshore bilingual call center in Bogotá. Powered by AI, led by people.
Callzilla is a nearshore call center and BPO for US companies, founded in 2005 in Miramar, Florida. Our Bogotá team delivers bilingual English and Spanish customer support 24/7/365 on voice, chat, email and SMS, with PCI DSS, SOC 2 Type II and HIPAA compliance...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Customer Support
- Show more
- Location
- Miramar, Florida
- Number of Employees
- 500 - 999
MindSpace was founded in 2007 and offers bookkeeping outsourcing and accounting outsourcing services to individuals and SME’s who are based in the US, UK, Canada, Ireland, and Australia...
Top Services:
- Accounting
- BPO
- HR Outsourcing
- Location
- Jaipur, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Telephone Answering & Virtual Assistant Services
Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
Top Services:
- Call Centers
- Phone Answering Services
- BPO
- Digital Marketing
- Show more
- Location
- St. Augustine, Florida
- Number of Employees
- Under 49
Where Success Starts with Our People
TopSource Worldwide specializes in employer of record services, offering a comprehensive range of payroll, accounting, and HR-related services to meet the diverse needs of businesses. With an award-winning reputation and the trust of over 800 clients, TopSource provides high-quality web-based services that...
Top Services:
- BPO
- Accounting
- Big Data Analytics
- Location
- London, United Kingdom
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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