Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best...
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Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...
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eClaim Solution is a leading provider of healthcare billing services in the USA, helping medical practices simplify their revenue operations with accuracy and compliance. Our team specializes in end-to-end revenue cycle management services that ensure faster payments, reduced denials, and consistent...
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The Virtual Assistant Team provides expert Virtual Assistant Services that encompass consultations and professional recruitment assistance. We're dedicated to helping you find the perfect Virtual Assistant someone who aligns with your business, resonates with your personality, and fulfills your distinct...
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A leading customer experience organisation, operating across the Pacific, Asia and North America. Probe design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses...
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IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad...
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Kiwi Partners delivers high quality Project Management, Accounting, Consulting Services, and HR services to the nonprofit community. For over 20 years, our consistent high quality service have provided clarity to the reader of a nonprofit’s financial statement, enhanced funders’ confidence to give, and...
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Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...
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Aya Data /AYA Data Ghana Limited is a global AI data and annotation company founded in 2021, specialising in high-quality data annotation, AI training data, 3D annotations, machine learning solutions, and geospatial AI services. Based in London with operations across the US, UK, Europe, and Africa...
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Local SEO is a specialized SEO & content marketing agency that helps businesses grow organic traffic through SEO. We are a Portuguese SEO Agency with experience in the Portuguese and English Market...
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ENVO BPO is an award winning, ISO certified business process outsourcing company established in 2009 in Malaysia with the objective of assisting companies to grow their business via the concept of outsourcing. We pride ourselves as the specialist in contact centre services such as customer / helpdesk /...
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Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
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TopSource Worldwide specializes in employer of record services, offering a comprehensive range of payroll, accounting, and HR-related services to meet the diverse needs of businesses. With an award-winning reputation and the trust of over 800 clients, TopSource provides high-quality web-based services that...
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We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities...
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Merito Group offers data-driven talent acquisition solutions, including retained executive search, contingency search, temporary placements, recruitment process outsourcing, career coaching, leadership development, and executive coaching. The firm caters to various sectors, including energy, entertainment...
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Since mid-2014, DataWits has worked with clients from the United States, Canada, the United Kingdom, Australia, and the Middle East. The majority of our clients rely on us on an ongoing basis to meet their outsourcing and offshoring needs. We primarily serve the Data Entry, Data Processing, and Support...
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We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
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CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...
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Established in 2011, Lexvia provides extremely cost-effective, round-the-clock support services for personal injury law firms. Our team members have an in-depth knowledge of the civil litigation process for plaintiff personal injury firms and are trained to work with all case management systems...
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Amtex System Inc. is a New York City and State Certified MBE, providing specialized technology platforms and services in Software Development & Information Technology Consulting, Digital Media, Business Intelligence, Mobile Applications and Content Management. Amtex is ranked among the top 4 privately held...
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Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For 45 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis...
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Phil Labor is a leading Business Process Outsourcing (BPO) company that provides dedicated remote staff and offshore staffing service. We specialize in providing staff of the highest quality who will continue to exceed your expectations. You wont find a group of people who understand business owners needs and...
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Intellectual property law services in all CIS countries...
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At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...
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Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...
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Located in El Paso, Texas, DataXport (DX) is a Certified Texas State HUB and Small, Woman, & Minority Owned Enterprise specializing in Document Imaging, Electronic Document Management, Business Process Outsourcing, and IT Managed services...
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Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time...
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Phoenix Virtual Solutions places dedicated virtual medical assistants with US home health agencies, hospice organizations, and medical practices. Built by healthcare operators with 75+ years of experience. HIPAA-trained, performance-managed, zero-risk replacement. Clients save up to 60% on labor...
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Welcome to Boston Direct Inc, a leader in outsourced marketing and sales. We are dedicated to helping our billion dollar clients in their pursuit to acquire new residential consumers in the Boston area. We have proven that a firm handshake, a great smile, and clear communication are the most effective tools...
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Founded as Boston Search Group in 1997 and rebranded in 2008, BSG Team Ventures is a retained executive search firm focused on recruiting leaders for rapidly changing environments. While we serve a wide range of clients including public corporations and not-for-profit organizations, the greatest...
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FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...
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At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...
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Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978...
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Want quality HR Advice? Get Customised HR support. Were a friendly, qualified, human resources management team. We can help you build happy teams to drive more profits in your business...
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One-Stop Business Services Company in India providing Advisory, Assignments and Outsourcing related to Accounting, Tax, Payroll, Compliances, Legal, IPR, FDI, CSR, POSH...
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GlobalityNet helps small and midsize companies reduce costs and thrive through supply chain and operations consultancy or through our outsourcing services. While based in Pasadena, CA, we have teams in the U.S. and globally to help you with your projects...
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VargasAndrews is an international professional services firm specializing in business transformations and turnarounds. Our vision is to become an international market leader in business & digital transformations. We exist to transform businesses and business owner's quality of life. We are motivated and...
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We designed our advanced business and accounting services to better help your business establish a solid foundation for growth. You can customize your service package further by adding payroll, accounting, human resources, tax preparation or any of our other help you might require in addition to business...
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Enfinity Medical Billing is a healthcare revenue cycle management company that helps organizations maximize revenue and streamline operations through medical billing, transcription, credentialing, auditing, and consultation services...
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Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...
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Scicom (MSC) Bhd is a leading business process outsourcing (BPO) company that provides business consulting, information technology and outsourcing services in Malaysia...
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ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
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BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...
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Envision Circle is an innovative software solutions company. We are specialised in providing software solutions for ecommerce platforms, travel agencies and customer relationship management...
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We help startups and enterprises to drive digital engineering initiatives by helping them provide a rich, seamless experience to their customers across digital channels resulting in higher engagement, efficiency, and profitability...
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We are a leading BPO in central India, equipped to deliver excellent customer service across all verticals ensuring great customer experience through our State of Art infrastructure, advanced technology skills & well laid down human policies. We provide outsourcing services for Voice & Non-voice including...
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Level10 CFO is a new spin on outsourced CFO advisory and accounting services. With an advisory-led, tech-forward approach that always puts your interests first, we brave the crucial conversations to help your business evolve and grow...
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Q-DAT (Quality Data) A Bangalore(India) based company primary focus on Enterprise Data management, Manual Software Testing and other Tech support related activities for E-Commers Players, Manufacturer and Other Business Organisations for their Business Data Processing, Product Listing in Online Shopping...
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YourDailyTask provides world class virtual assistants from india for entrepreneurs, small businesses and busy professionals. We help them to do time-intensive tasks such as web research and document creation which in turn helps them to concentrate on the important part of core business...
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We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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