Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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We Help - Quality Data for your Business Growth
Q-DAT (Quality Data) A Bangalore(India) based company primary focus on Enterprise Data management, Manual Software Testing and other Tech support related activities for E-Commers Players, Manufacturer and Other Business Organisations for their Business Data Processing, Product Listing in Online Shopping...
Top Services:
- BPO
- Accounting
- Location
- Bengaluru, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
Your Task Next!
YourDailyTask provides world class virtual assistants from india for entrepreneurs, small businesses and busy professionals. We help them to do time-intensive tasks such as web research and document creation which in turn helps them to concentrate on the important part of core business...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Email Marketing
- Show more
- Location
- Mumbai, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
We Answer. You Grow.
We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide...
Top Services:
- BPO
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Minimal Budget
- $1,000 - $10,000
People. Process. Technology
Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with our business strategy and vision...
Top Services:
- BPO
- HR Outsourcing
- Location
- Lagos, Nigeria
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- $50,000 & Up
Making Outsourcing in the Philippines Work For You
Sourcefit is the leading custom offshore outsourcing company in the Philippines. Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We offer low-cost, specialized outsourcing services that are customizable based on your specific...
Top Services:
- Accounting
- Call Centers
- BPO
- HR Outsourcing
- Social Media Marketing
- Show more
- Location
- Quezon City, Philippines
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Enabling Excellence
iQuasar, a Northern Virginia tech leader with 20+ years of experience, specializes in Software Development, AI Integration, Web & App Development, Software Team Augmentation & More. We hold an A+ BBB rating, are verified on Clutch, and have a 97% Customer Satisfaction Rating by Dun & Bradstreet...
Top Services:
- Software Development
- Software Testing
- AI Development
- Mobile App Development
- Web Development
- Show more
- Location
- Sterling, Virginia
- Number of Employees
- 100 - 249
- Portfolios Count
- 5 Projects Listed
C9 Staff means competent, transparent results
C9 Staff is a boutique remote staffing solutions provider with deep talent penetration across 35 top international talent markets and a client base that includes top tier digital marketing agencies, software development companies, eCommerce sites, professional services firms, and contact centers in the US...
Top Services:
- Web Development
- Call Centers
- eCommerce Development
- BPO
- Web Design
- Show more
- Location
- Seattle, Washington
- Number of Employees
- 50 - 99
Intelligent Outsourcing
Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...
Top Services:
- BPO
- Big Data Analytics
- Location
- Chicago, Illinois
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
Balanced Solutions
One-Stop Business Services Company in India providing Advisory, Assignments and Outsourcing related to Accounting, Tax, Payroll, Compliances, Legal, IPR, FDI, CSR, POSH...
Top Services:
- Accounting
- BPO
- Location
- Mumbai, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $75/hr
- Minimal Budget
- Under $1,000
Medical Virtual Assistants
Phoenix Virtual Solutions places dedicated virtual medical assistants with US home health agencies, hospice organizations, and medical practices. Built by healthcare operators with 75+ years of experience. HIPAA-trained, performance-managed, zero-risk replacement. Clients save up to 60% on labor...
Top Services:
- BPO
- Location
- Las Vegas, Nevada
- Number of Employees
- 100 - 249
Growth Through Servant Leadership
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
Top Services:
- BPO
- Call Centers
- Customer Support
- Business Consulting
- Show more
- Location
- Nacogdoches, Texas
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $45/hr
- Minimal Budget
- $10,000 - $25,000
Your Business Is Our Purpose. Better Books Better Business.
We are the heart-centered online Bookkeepers of New York who actually care about your success...
Top Services:
- BPO
- Accounting
- HR Outsourcing
- Business Consulting
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $70/hr
- Minimal Budget
- $1,000 - $10,000
Your Trusted Outsourcing Firm for an End To End Bookkeeping and Accounting Services
Cube Accounting Solutions bookkeeping firm based in Newport Beach is one of the most preferred outsourced end-to-end bookkeeping service providers...
Top Services:
- Accounting
- BPO
- Location
- Newport Beach, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
We simplify your finances and help you accelerate your business
Pasquesi Partners provide full-service accounting and tax solutions to tech and agency businesses. Our mission is to help growth-stage businesses manage the comprehensive financials required to turn visions into reality. Like traditional accounting firms, we handle the basics: bookkeeping, payroll, tax...
Top Services:
- BPO
- Accounting
- Location
- Chicago, Illinois
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- $1,000 - $10,000
Empowering Your Accounting Decisions.
Crowe LLP is a global accounting firm offering audit, tax, advisory, and consulting services. With deep industry expertise, we empower businesses to make informed decisions for lasting value. Recognized as a top workplace, we leverage our partnership with Crowe Global to provide comprehensive solutions...
Top Services:
- Accounting
- HR Outsourcing
- Business Consulting
- Market Research
- BPO
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
Building trust in society and solving important problems.
We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in BPO, project management, assurance, advisory, IT, and tax services...
Top Services:
- Market Research
- BPO
- HR Outsourcing
- Accounting
- Business Consulting
- Show more
- Location
- London, United Kingdom
- Number of Employees
- 1000 & Up
Grow Your Business. Protect Your Wealth. Enjoy Your Success.
DS+B provides business and individual clients the accounting, tax and advisory guidance that enables them to achieve financial goals – so each can enjoy and live for what they value most in life...
Top Services:
- Business Consulting
- Accounting
- BPO
- Location
- Minneapolis, Minnesota
- Number of Employees
- 100 - 249
True Partners Consulting
Baker Tilly USA is a privately-owned, trusted project management, tax consulting, and business advisory firm that helps public and large private enterprises navigate complex tax and financial regulations everywhere in the world...
Top Services:
- BPO
- Accounting
- HR Outsourcing
- Business Consulting
- IT Services
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
A trusted strategic growth partner to todays top healthcare providers
AnnexMed is a premier RCM & healthcare payer services firm, founded in 2004. We deliver measurable results streamlining operations, cutting costs, and boosting revenue underpinned by deep expertise and a 99.1% client retention rate...
Top Services:
- BPO
- Location
- Chennai, India
- Number of Employees
- 1000 & Up
The New Age of Customer Experience
A global customer experience (CX) management solutions provider, Startek delivers best-in-class omnichannel CX, digital transformation, virtual receptionist, call and contact center, and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups...
Top Services:
- BPO
- Call Centers
- Location
- Greenwood Village, Colorado
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Our mission is to respond to every call as if it's the only one that matters.
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- St. John's, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $37/hr
- Minimal Budget
- Under $1,000
Innovative Solutions That Power Your Business
Zventus is a global services provider of management consulting, staffing solutions, and outsourcing services that empower organizations to innovate, improve and grow their business...
Top Services:
- BPO
- Location
- Los Angeles, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Your Handpicked Dedicated IT Team
Flexisource IT is your best gateway to top-calibre fully managed IT teams dedicated in servicing Australian businesses and startups to scale up and grow rapidly...
Top Services:
- Web Design
- HR Outsourcing
- Call Centers
- BPO
- Web Development
- Show more
- Location
- Melbourne, Australia
- Number of Employees
- 100 - 249
Focus on What Is Important.
BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...
Top Services:
- Call Centers
- BPO
- Location
- Atlanta, Georgia
- Number of Employees
- 100 - 249
GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019-20.
Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services. Many IT and business leaders want the opportunity to focus on core initiatives and just have the help desk "work". That's our specialty...
Top Services:
- BPO
- Phone Answering Services
- IT Services
- Location
- Hartford, Connecticut
- Number of Employees
- 100 - 249
AI-Powered Data Capture, Smarter Decisions.
We’re the Intelligent Information Management leader specializing in: Information Capture • Transformation • Access • Insight...
Top Services:
- BPO
- Big Data Analytics
- AI Development
- Location
- Hartford, Connecticut
- Number of Employees
- 100 - 249
Get Virtual Assistance Services for Back office data entry, data cleaning, data conversion, pdf conversion services. Contact us to Outsource your project...
Top Services:
- BPO
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
We are handing out fishing poles, not fish.
Leverage BPO, a global business process outsourcing company, offering USA companies who are wishing to grow, or for those already developed, and wishing to stay nimble, the opportunity to outsource business processes,...
Top Services:
- BPO
- Accounting
- SEO
- Graphic Design
- Web Development
- Show more
- Location
- Shelton, Connecticut
- Number of Employees
- Under 49
Legal Efficiency Without Borders
Our legal nearshore service is committed to providing our clients with high-quality legal solutions in a wide field of specialities, all performed with a high value of professional ethics and good practice...
Top Services:
- Business Consulting
- BPO
- Location
- Doral, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
Hire Simply, Scale Quickly
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
Top Services:
- HR Outsourcing
- BPO
- Call Centers
- Staff Augmentation
- Show more
- Location
- Berlin, Maryland
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Affordability & Quality All-In-One.
Medical billing services provided with no contract. We work with all specialties and handle the billing process from beginning to end. Contact us today and maximize revenue...
Top Services:
- BPO
- Software Development
- Location
- Chicago, Illinois
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Solve today, thrive tomorrow.
Wipfli is a leading accounting and business consulting firm, ranking among the top 20 in the nation. With a century of experience and a forward-thinking approach, we help clients achieve lasting results. Our team of eternal students brings cross-industry expertise and creativity to solve complex challenges...
Top Services:
- BPO
- HR Outsourcing
- Business Consulting
- Accounting
- Mobile App Development
- Show more
- Location
- Billings, Montana
- Number of Employees
- 1000 & Up
Realise your potential
We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- Business Consulting
- Show more
- Location
- Navi Mumbai, India
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Empathy Meets Efficiency in Healthcare Revenue Cycle.
Valerion Health is a U.S.-based healthcare outsourcing agency that partners with hospitals, physician groups and clinics to optimize revenue cycle management through medical coding, billing, auditing and telemedicine support. Blending innovative solutions with deep industry experience, Valerion empowers...
Top Services:
- BPO
- Location
- Palm Harbor, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $25,000 - $50,000
Right people with the right solutions
A boutique outsourcing company headquartered in Manila, Philippines. We provide tailored outsourcing services to help SMEs and large companies improve their focus, realize better asset utilization, and generate greater corporate value. We prioritize cultivating culture fitment as well as finding the right...
Top Services:
- BPO
- HR Outsourcing
- Location
- Makati, Philippines
- Number of Employees
- 500 - 999
Sensée is the award-winning leading provider of homeworking customer service staff in the UK. Feel free to message us with any questions!...
Top Services:
- BPO
- HR Outsourcing
- Customer Support
- Location
- London, United Kingdom
- Number of Employees
- 1000 & Up
Capita is a transformation and digital services business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t...
Top Services:
- BPO
- Customer Support
- HR Outsourcing
- Location
- London, United Kingdom
- Number of Employees
- 1000 & Up
Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve...
Top Services:
- HR Outsourcing
- BPO
- Customer Support
- Location
- Hook, United Kingdom
- Number of Employees
- 1000 & Up
A leading customer experience organisation, operating across the Pacific, Asia and North America. Probe design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses...
Top Services:
- Customer Support
- BPO
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
Fractional CFO & Accounting Services
Level10 CFO is a new spin on outsourced CFO advisory and accounting services. With an advisory-led, tech-forward approach that always puts your interests first, we brave the crucial conversations to help your business evolve and grow...
Top Services:
- Accounting
- BPO
- Location
- Lakewood, Colorado
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Offshoring Staffing is the best way to access top-level talent at a cost around 70% cheaper than your home country. We have decades of experience vetting outsourcing providers and can help you fastrack your due diligence process so you can start leveraging the benefits of outsourcing sooner.We work...
Top Services:
- Business Consulting
- Accounting
- Customer Support
- BPO
- Call Centers
- Show more
- Location
- Perth, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $12/hr
Virtual assistants so good, we call them Angels!
We help you build your remote team with reliable administrative and marketing virtual assistants. We find, recruit and work with your virtual assistants and you every step of the way. ...
Top Services:
- BPO
- HR Outsourcing
- Location
- Sydney, Australia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Designveloper - Realizing Ideas
Designveloper is a leading software development company in Vietnam, founded in 2013 and headquartered in Ho Chi Minh City. Our mission is to help startups and enterprises transform ideas into real, impactful products...
Top Services:
- Web Design
- Mobile App Development
- Software Development
- AI Development
- Web Development
- Show more
- Location
- Ho Chi Minh, Vietnam
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $26/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 16 Projects Listed
At ProcessCorp, we take pride in our commitment to operational excellence. We treat your business as our own and nothing makes us happier than to see you and your business thrive...
Top Services:
- BPO
- HR Outsourcing
- Location
- Sydney, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Intellectual property law services in all CIS countries...
Top Services:
- Business Consulting
- BPO
- Location
- Kyiv, Ukraine
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
Your Perfect Partner For Improved Revenue Cycle Management Services
We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
Top Services:
- BPO
- Location
- Lansdale, Pennsylvania
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Portuguese SEO Agency
Local SEO is a specialized SEO & content marketing agency that helps businesses grow organic traffic through SEO. We are a Portuguese SEO Agency with experience in the Portuguese and English Market...
Top Services:
- SEO
- Digital Marketing
- PPC
- BPO
- eCommerce Development
- Show more
- Location
- Barcelos, Portugal
- Number of Employees
- Under 49
- Average Hourly Rate
- $75/hr
- Minimal Budget
- $1,000 - $10,000
Empowering people and organizations to achieve project management excellence
We aim to drive innovation and best practices in project management by providing the right knowledge and skillsets needed for individuals and businesses to manage better IT implementation projects...
Top Services:
- Business Consulting
- HR Outsourcing
- IT Services
- Cloud Consulting
- BPO
- Show more
- Location
- Barcelona, Spain
- Number of Employees
- Under 49
- Average Hourly Rate
- $85/hr
- Minimal Budget
- $1,000 - $10,000
We do IT simple
Trabajamos día a día para entregar soluciones confiables e innovadoras y de esta manera ser reconocidos por nuestro compromiso en la prestación de servicios por medio de las personas y apalancados en la tecnologías de la 4IR, IoT, IA, RPA y Analítica, soluciones que generen valor y seguridad. Nuestro ADN...
Top Services:
- Mobile App Development
- Web Development
- IT Services
- Managed Services
- Call Centers
- Show more
- Location
- Medellin, Colombia
- Number of Employees
- Under 49
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Empowering your Business Need
ZalaTech is a reliable Website Design & Development, Software Development, ERP Implementation Solution, Networking solutions and SEO service provider in Ethiopia. We provide custom web, software, multi-platform solutions for Enterprise and Startup companies in Ethiopia...
Top Services:
- Mobile App Development
- Software Testing
- Software Development
- Digital Marketing
- SEO
- Show more
- Location
- Addis Ababa, Ethiopia
- Number of Employees
- Under 49
- Average Hourly Rate
- $1100/hr
- Minimal Budget
- $25,000 - $50,000
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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