Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Message Direct is the longest established and highest rated UK call answering service...
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Q-DAT (Quality Data) A Bangalore(India) based company primary focus on Enterprise Data management, Manual Software Testing and other Tech support related activities for E-Commers Players, Manufacturer and Other Business Organisations for their Business Data Processing, Product Listing in Online Shopping...
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YourDailyTask provides world class virtual assistants from india for entrepreneurs, small businesses and busy professionals. We help them to do time-intensive tasks such as web research and document creation which in turn helps them to concentrate on the important part of core business...
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We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide...
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Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with our business strategy and vision...
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Sourcefit is the leading custom offshore outsourcing company in the Philippines. Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We offer low-cost, specialized outsourcing services that are customizable based on your specific...
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iQuasar, a Northern Virginia tech leader with 20+ years of experience, specializes in Software Development, AI Integration, Web & App Development, Software Team Augmentation & More. We hold an A+ BBB rating, are verified on Clutch, and have a 97% Customer Satisfaction Rating by Dun & Bradstreet...
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C9 Staff is a boutique remote staffing solutions provider with deep talent penetration across 35 top international talent markets and a client base that includes top tier digital marketing agencies, software development companies, eCommerce sites, professional services firms, and contact centers in the US...
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Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...
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One-Stop Business Services Company in India providing Advisory, Assignments and Outsourcing related to Accounting, Tax, Payroll, Compliances, Legal, IPR, FDI, CSR, POSH...
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Phoenix Virtual Solutions places dedicated virtual medical assistants with US home health agencies, hospice organizations, and medical practices. Built by healthcare operators with 75+ years of experience. HIPAA-trained, performance-managed, zero-risk replacement. Clients save up to 60% on labor...
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Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
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We are the heart-centered online Bookkeepers of New York who actually care about your success...
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Cube Accounting Solutions bookkeeping firm based in Newport Beach is one of the most preferred outsourced end-to-end bookkeeping service providers...
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Pasquesi Partners provide full-service accounting and tax solutions to tech and agency businesses. Our mission is to help growth-stage businesses manage the comprehensive financials required to turn visions into reality. Like traditional accounting firms, we handle the basics: bookkeeping, payroll, tax...
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Crowe LLP is a global accounting firm offering audit, tax, advisory, and consulting services. With deep industry expertise, we empower businesses to make informed decisions for lasting value. Recognized as a top workplace, we leverage our partnership with Crowe Global to provide comprehensive solutions...
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We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in BPO, project management, assurance, advisory, IT, and tax services...
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DS+B provides business and individual clients the accounting, tax and advisory guidance that enables them to achieve financial goals – so each can enjoy and live for what they value most in life...
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Baker Tilly USA is a privately-owned, trusted project management, tax consulting, and business advisory firm that helps public and large private enterprises navigate complex tax and financial regulations everywhere in the world...
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AnnexMed is a premier RCM & healthcare payer services firm, founded in 2004. We deliver measurable results streamlining operations, cutting costs, and boosting revenue underpinned by deep expertise and a 99.1% client retention rate...
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A global customer experience (CX) management solutions provider, Startek delivers best-in-class omnichannel CX, digital transformation, virtual receptionist, call and contact center, and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups...
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Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...
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Zventus is a global services provider of management consulting, staffing solutions, and outsourcing services that empower organizations to innovate, improve and grow their business...
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Flexisource IT is your best gateway to top-calibre fully managed IT teams dedicated in servicing Australian businesses and startups to scale up and grow rapidly...
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BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...
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Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services. Many IT and business leaders want the opportunity to focus on core initiatives and just have the help desk "work". That's our specialty...
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We’re the Intelligent Information Management leader specializing in: Information Capture • Transformation • Access • Insight...
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Get Virtual Assistance Services for Back office data entry, data cleaning, data conversion, pdf conversion services. Contact us to Outsource your project...
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Leverage BPO, a global business process outsourcing company, offering USA companies who are wishing to grow, or for those already developed, and wishing to stay nimble, the opportunity to outsource business processes,...
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Our legal nearshore service is committed to providing our clients with high-quality legal solutions in a wide field of specialities, all performed with a high value of professional ethics and good practice...
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20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
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Medical billing services provided with no contract. We work with all specialties and handle the billing process from beginning to end. Contact us today and maximize revenue...
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Wipfli is a leading accounting and business consulting firm, ranking among the top 20 in the nation. With a century of experience and a forward-thinking approach, we help clients achieve lasting results. Our team of eternal students brings cross-industry expertise and creativity to solve complex challenges...
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We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...
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Valerion Health is a U.S.-based healthcare outsourcing agency that partners with hospitals, physician groups and clinics to optimize revenue cycle management through medical coding, billing, auditing and telemedicine support. Blending innovative solutions with deep industry experience, Valerion empowers...
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A boutique outsourcing company headquartered in Manila, Philippines. We provide tailored outsourcing services to help SMEs and large companies improve their focus, realize better asset utilization, and generate greater corporate value. We prioritize cultivating culture fitment as well as finding the right...
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Sensée is the award-winning leading provider of homeworking customer service staff in the UK. Feel free to message us with any questions!...
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Capita is a transformation and digital services business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t...
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Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve...
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A leading customer experience organisation, operating across the Pacific, Asia and North America. Probe design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses...
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Level10 CFO is a new spin on outsourced CFO advisory and accounting services. With an advisory-led, tech-forward approach that always puts your interests first, we brave the crucial conversations to help your business evolve and grow...
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Offshoring Staffing is the best way to access top-level talent at a cost around 70% cheaper than your home country. We have decades of experience vetting outsourcing providers and can help you fastrack your due diligence process so you can start leveraging the benefits of outsourcing sooner.We work...
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We help you build your remote team with reliable administrative and marketing virtual assistants. We find, recruit and work with your virtual assistants and you every step of the way. ...
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Designveloper is a leading software development company in Vietnam, founded in 2013 and headquartered in Ho Chi Minh City. Our mission is to help startups and enterprises transform ideas into real, impactful products...
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At ProcessCorp, we take pride in our commitment to operational excellence. We treat your business as our own and nothing makes us happier than to see you and your business thrive...
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Intellectual property law services in all CIS countries...
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We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
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Local SEO is a specialized SEO & content marketing agency that helps businesses grow organic traffic through SEO. We are a Portuguese SEO Agency with experience in the Portuguese and English Market...
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We aim to drive innovation and best practices in project management by providing the right knowledge and skillsets needed for individuals and businesses to manage better IT implementation projects...
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Trabajamos día a día para entregar soluciones confiables e innovadoras y de esta manera ser reconocidos por nuestro compromiso en la prestación de servicios por medio de las personas y apalancados en la tecnologías de la 4IR, IoT, IA, RPA y Analítica, soluciones que generen valor y seguridad. Nuestro ADN...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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