Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
ZalaTech is a reliable Website Design & Development, Software Development, ERP Implementation Solution, Networking solutions and SEO service provider in Ethiopia. We provide custom web, software, multi-platform solutions for Enterprise and Startup companies in Ethiopia...
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Outstanding legal service to clients and the community, professional excellence, and uncompromising integrity have defined HunterMaclean’s mission for more than a century...
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AG Grace is dedicated to developing our nation’s future by protecting our critical resources and infrastructure offering a full range of services that improve our client’s ability to provide security, management, and assurance. We provide efficient cost-effective services and solutions to our customers...
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SW HR Consulting provides a customized, cost-effective, solution that will simplify and streamline an organization Human Resource needs...
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VHR is a multi award-winning technical recruitment organisation serving the Aerospace & Aviation, F1 & Automotive, Engineering & Manufacturing, Defence & Security, Civils & Infrastructure, Science & Technology and Marine industries across 52 countries...
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DataPlusValue is one of the most preferred IT/ BPO company in the industry. We are giving you a systematic data conversion process with error-free results, which is helpful to improve your data retrieval efficiency...
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As an integral part of InCorp Group, the company is committed to delivering transparent and dependable solutions to overseas clients seeking to establish their presence in Vietnam and the wider Asia-Pacific region...
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Build Your Team, Your WayEMAPTA is a premium staffing company with talent that aligns with your brand, values, and identity...
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Our mission? To ensure that every client has clear and legible books and records, financial foresight, and the ability to make sound business decisions based on our work product and guidance...
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AEX is an independent consulting firm specialized in intelligence, problem-solving, data analysis, sales team structuring, and business generation for medium and large companies in Brazil, the USA, the EU, Argentina, and Uruguay...
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WHIM is an innovation agency that partners with our customers to launch industry-leading digital experiences that thrill their customers...
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BD Services is a UK based call centre company who aim to bring the call centre industry back to the UK. With over 25 years of experience in the industry, we are able offer expert advice and marketing strategies to help you grow your company...
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BDO is a trusted adviser to clients seeking project management, audit, tax, and business consulting services. As one of the worlds leading audit and accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across...
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Bookkeeping & Business Services...
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Business & Tax Advisors | Forensic Accountants | Financial Planners...
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With offices in 440 cities, we operate in 150 countries across five continents, providing high quality audit, accounting, tax, and business advisory services...
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Providing short to long term staffing solutions to help our clients meet their immediate staffing needs...
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Australia Wide Office Staffing established since 1979 has built its reputation as one of Australia's leading recruiters...
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Fueled with passion, equipped with expertise, scaling your business growth multifold, and securing solid careers, MultiplyMii is the game-changer in remote staffing. We have a proven record of success in connecting global partners with world-class Filipino talents who best fit the role they can best perform...
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Cover Operation is a high level and cost-effective insurance BPO solutions. Our unparalleled advantage is to hire 5-8 years' experienced insurance processors from world's top 3 insurance outsourcing vendors to work for you with a much lower price. Our optimized management will boost your productivity and...
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Dedicated Assistants to do your admin, so you can focus on growing your business...
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We are a design and development agency that builds beautiful websites that scale your business. We are a team of 15+ passionate design and development enthusiasts who help you simplify your complex web solution using cutting edge technologies...
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Outsource2india is a pioneering outsourcing company, providing a variety of Back Office Support services for global organizations...
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Wurth HR is an HR consulting firm based in Sydney. We provide specialised HR support to small businesses in all parts of Australia. We also help overseas companies establish their presence in Australia...
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Want quality HR Advice? Get Customised HR support. Were a friendly, qualified, human resources management team. We can help you build happy teams to drive more profits in your business...
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Discover a new dimension of HR excellence with Catalina Consultants. Our innovative and tailored HR solutions empower your workforce, foster exceptional leadership, optimize performance and create a dynamic workplace culture...
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HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...
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Contact center based on state-of-the-art technology...
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ENVO BPO is an award winning, ISO certified business process outsourcing company established in 2009 in Malaysia with the objective of assisting companies to grow their business via the concept of outsourcing. We pride ourselves as the specialist in contact centre services such as customer / helpdesk /...
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Aya Data /AYA Data Ghana Limited is a global AI data and annotation company founded in 2021, specialising in high-quality data annotation, AI training data, 3D annotations, machine learning solutions, and geospatial AI services. Based in London with operations across the US, UK, Europe, and Africa...
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Digital Business Solution Provider - One stop solution for all your web design, content writing, internet marketing and data mining requirements...
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Hiring best processors from top insurance bpo companies and the best price to provide the best insurance BPO services for small insurance agencies...
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The definitive destination for your 360° multi-touch marketing"Experience the new way of lead generation, Change the way you sell." Get started today!...
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Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...
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TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...
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Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978...
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Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time...
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Phil Labor is a leading Business Process Outsourcing (BPO) company that provides dedicated remote staff and offshore staffing service. We specialize in providing staff of the highest quality who will continue to exceed your expectations. You wont find a group of people who understand business owners needs and...
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Global Empire Corporation Is The Industry Leader In Call Center Outsourcing Services...
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business offshoring solutions...
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ASC Group is a leading provider for outsourcing services to accounting & Bookkeeping, legal, financial, and Business consulting services to small/medium/large enterprises in India, USA, Japan, Singapore, UK, Canada. The Group carries 25+ years of experience in advising 1000 + business globally...
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One Stop Business Solutions...
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Evolve Technologies is a well established Software & IT Services company dedicated to providing full lifecycle software development services and solutions globally to a wide range of individual and enterprise clients. Engineering Business Success through IT being our mission, we have a 15 year track record in...
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Marketing & Data Management is the most Important thing in every business...
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NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...
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Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
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Keeping your world moving. 24/7. 365 days a year...
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LAR CAPITAL TIME is specialized in all accounting and BPO services. Our team is attentive to the new technologies used by the federal, state, and municipal government, ensuring efficiency in services and cost reduction in this new digital era...
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Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...
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Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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