The top BPO agencies in 2026 are Hugo, Addlium, and DMT Business Development,
selected from 22 agencies vetted by DesignRush on the basis of verified
client reviews (4.5 avg. rating), project outcomes and industry expertise.
Hugo leads the ranking for BPO, followed by Addlium and DMT Business Development.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients.
We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews.
Read more.
DesignRush evaluates BPO providers based on verified client reviews, service capabilities, industry experience, and operational performance. Some placements may be paid.
VerifiedVerified by the DesignRush team for authenticity and credibility.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
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Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo
founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah
Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian
Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile
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Implementing Social Selling Approach to Boost B2B Sales
Addlium is your trusted partner for outsourced sales and lead generation services. We help B2B companies enrich their pipeline and boost sales consistently...
Top Services:
BPO
Content Marketing
Business Consulting
Market Research
Social Media Marketing
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Location
Kyiv, Ukraine
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
36 Projects Listed
Addlium Services
BPO
Content Marketing
Business Consulting
Market Research
Social Media Marketing
Email Marketing
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Artlook Studios
Renedes
Tehnotable
C-Job
AGT Plus
Pitaya
Headway English School
Duran Lubricants
Astron
Fosser
Data sourced from the agency's DesignRush profile
Addlium Reviews & Testimonials
Darina Yatsuk
Head of Partnership at Voice Marketing
5.0★
LinkedIn Review from Darina Yatsuk
Addlium is a focused and highly competent team with a strong understanding of LinkedIn marketing, B2B communication, and social selling. As a performance marketing agency, we especially appreciate partners who can connect their work with wider business and sales objectives rather than treating marketing channels separately. The Addlium team communicates clearly, approaches discussions in a structured way, and demonstrates a practical understanding of how companies can use LinkedIn to strengthen their positioning, reach relevant decision-makers, and create new business opportunities. Their expertise complements broader digital marketing activities, particularly for B2B companies with complex services and longer sales cycles. We also value their professional attitude and openness to collaboration. Addlium has built a clear specialization and a well-defined approach to LinkedIn, which makes them a reliable partner for businesses that want to develop this channel systematically.
Anastasiia Baistriuchenko
Head of Business Development at Glass Art Stories
5.0★
Social Media Consulting Review from Anastasiia Baistriuchenko
We worked with Addlium on building a LinkedIn-based B2B strategy. The team helped us define our ICP, optimize profiles, and create a structured outreach process. The most valuable part was turning scattered efforts into a clear system we can now scale internally.
Ilya Rak
CEO at Muraha Marketing Agency
5.0★
LinkedIn Review from Ilya Rak
We've established a strong and effective partnership with Addlium, consistently referring clients to collaborate in elevating their digital brand presence. By combining our complementary strengths, we deliver high-impact, synergistic B2B marketing projects. Addlium leads on LinkedIn strategy, content creation, and lead generation, ensuring comprehensive marketing support for our clients. As a result of this collaboration, we've seen steady improvements in lead quality, SSI scores, audience engagement, and ultimately, sales conversions.
Reviews verified by DesignRush and sourced from the agency's profile
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DMT Business Development is the ultimate sales partner, making it easy to approach potential clients and set up meetings confidently. Our Appointment Setting and Lead Generation services empowers you with everything needed for rapid business growth...
Top Services:
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Show more
Location
Ottawa, Canada
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
14 Projects Listed
DMT Business Development Services
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Market Research
Business Consulting
Direct Marketing
CRM Consulting
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Biovision Diagnostics
Kandji
Productive
VOLA
YouTeam
CDS Global Cloud
Derm For Primary Care
Hubilo
Concordia University
Yodeck
Data sourced from the agency's DesignRush profile
DMT Business Development Reviews & Testimonials
Yana Okushko
Growth Manager at DreamX
5.0★
Lead Generation Review from Yana Okushko
Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.
David Morneau
Co-founder and CEO at inBeat Agency
5.0★
Email Marketing Review from David Morneau
We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.
Vaysh Kewada
CEO and Co-Founder at Salience Labs
5.0★
Social Media Marketing Review from Vaysh Kewada
Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.
Reviews verified by DesignRush and sourced from the agency's profile
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Close more deals with ROI-focused lead acquisition
Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...
Top Services:
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Show more
Location
Dover, Delaware
Number of Employees
250 - 499
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
18 Projects Listed
Belkins Services
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Digital Marketing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Sekisui
MONA Payment
Cengage
CitrusAd
OpenTeleHealth (OTH)
BinarApps
DonorBox
Simply NUC
Grafi AI
YorkTest
Data sourced from the agency's DesignRush profile
Belkins Reviews & Testimonials
Patrick Benasillo
CCO, EVP & Co-Founder at Visual Graphic Systems
5.0★
Lead Generation Review from Patrick Benasillo
Belkins nailed project management. Each stage of the outbound funnel was thoroughly calculated, allowing us to use data-driven insights to make informed decisions and making sure both sides implemented strategies effectively. Communication was clear and proactive, and they maintained full transparency throughout the process. In the first month, we closed our first contract, which was a promising start. Belkins helped us build a robust sales pipeline. Currently, we have four opportunities at the proposal stage, averaging $85K, with the potential for these contracts to grow up to $150K. We didn't expect to close deals and contracts so quickly. Belkins exceeded our expectations by not only creating a solid base for future work but also securing contracts right off the bat. Their ability to deliver quick and substantial results was very impressive.
Rafael
Co-CEO at Outstaff Company
5.0★
Appointment Setting Review from Rafael
Belkins played a crucial role in refining our customer profile and identifying key features of our ideal buyer. It meticulously researched relevant leads to construct a targeted contact list. Our partnership with Belkins commenced in May 2023, and by February 2024, it secured 51 appointments for us. With an impressive 43% open rate and a 3.7% reply rate, we exclusively focused on the United States market and the architecture industry. Thanks to Belkins' efforts, we expanded into the Canadian market and explored opportunities in other industry sectors. Hiring Belkins as our lead generation specialist ensured a consistent influx of new clients. We were impressed with the agency's efficient strategies.
Allison Hill
Business Development Manager at IT Services Company
5.0★
Lead Generation Review from Allison Hill
Belkins helped us define our ideal customer and find the right leads. They created targeted email sequences that highlighted our value in different ways. We started our collaboration 6 months ago and Belkins set 36 appointments for us. We saw a 57% open rate and a 5-6% reply rate. We focused on the U.S. market but now we're starting to expand to Canada and some European countries.
Reviews verified by DesignRush and sourced from the agency's profile
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TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
Top Services:
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Show more
Location
Portland, Oregon
Number of Employees
100 - 249
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
TechSpeed Services
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Transcription Services
Staff Augmentation
Web Design
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
WACOM
Hofstra Univercity
Merrill Lynch
C2 Financial Corporation
Griflan Design
Bridgetown Coffee
Direct Crown
Passport Unlimited
Data sourced from the agency's DesignRush profile
TechSpeed Reviews & Testimonials
Etienne Demeules
Director of Finance & Valuation at DSMA
5.0★
Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
Diane Ernstsson
Manager at JDXpert
5.0★
Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
Mark Stefanski
VP of Software at Compology
5.0★
Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
Reviews verified by DesignRush and sourced from the agency's profile
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We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
Top Customer Service Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
ElectrIQ Marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Top Customer Service Reviews & Testimonials
Manoj Thenua
Chief Executive Officer at Medico Hub
5.0★
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.
What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.
Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.
Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Reviews verified by DesignRush and sourced from the agency's profile
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Understanding you makes us better. That is how we work smarter.
ARDEM Incorporated is a strategic outsourcing partner providing automated business solutions that help our clients work smarter. We partner with some of the most well-established companies in the world along with several state and federal agencies...
Top Services:
BPO
Accounting
Location
Hillsborough Township, New Jersey
Number of Employees
250 - 499
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
ARDEM Incorporated Services
BPO
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Financial
Healthcare
Retail
Manufactuing
Logistics
Government
Data sourced from the agency's DesignRush profile
ARDEM Incorporated Reviews & Testimonials
Matt Venner
IT Manager at Agile Therapeutics
4.8★
Outsourcing Review from Matt Venner
ARDEM created a solution for our AP workflow that integrates seamlessly into our current process. It did not require any extensive IT overhaul and is saving us quite a bit from our previous antiquated ways. Process was fast and the quality of their work is great. Highly recommend their team!
Adi S
Review from Google
5.0★
Adi S's Review Sourced from Google
I am currently working as an HR Intern at ARDEM Incorporated, and it has been a very positive learning experience for me.
The organization provides a professional and supportive work environment where freshers are given the opportunity to understand real-time HR operations, recruitment processes, and employee engagement activities. The team is approachable, collaborative, and always willing to guide, which makes it easier to learn and grow.
One of the key highlights is the structured workflow and clear communication, which helps in developing practical skills such as candidate coordination, documentation handling, and stakeholder interaction. The company also promotes a healthy work-life balance and encourages employees to take ownership of their responsibilities.
Overall, ARDEM has been a great place to start my HR journey, helping me build confidence, enhance my professional skills, and gain valuable industry exposure.
Pamela Morin
Review from Google
5.0★
Pamela Morin's Review Sourced from Google
Ardem Inc. has been a great partner for our accounts payable process. John Copeland is responsive and our analysts do a great job of following processes and communicating.
Reviews verified by DesignRush and sourced from the agency's profile
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Unique designs, ultra customized development, and mobile applications. Our unique combination of skills and talent lets our team knock a variety of projects out of the park. We're a full-service website design, development, and consulting agency that generates growth and revenue for our clients...
Top Services:
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
Show more
Location
Rantoul, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
UniSyn Technologies Services
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
ERP Consulting
UI/UX Design
Design Services
Digital Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scrubstr
Confidentially Yours
ILFMA
Let's Rock Illinois
Data sourced from the agency's DesignRush profile
UniSyn Technologies Reviews & Testimonials
Faith KopMann
Office Administrator at PhotiniCare
5.0★
Mobile App Development Review from Faith KopMann
Unisyn Technologies have done several major and small projects for us. We are a repeat client as they have been easy to work with, and provide professional, quality work in a timely manner. Very responsive.
Reviews verified by DesignRush and sourced from the agency's profile
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Reexia is a UK-based B2B lead generation and telemarketing agency helping companies connect with decision-makers and generate qualified business opportunities. Through targeted outreach, data-driven campaigns, and a combination of telemarketing and email marketing, Reexia supports organisations look...
Top Services:
Call Centers
Email Marketing
Direct Marketing
SEO
BPO
Show more
Location
Birmingham, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Reexia Limited Services
Call Centers
Email Marketing
Direct Marketing
SEO
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Aerospace
IT
Telecomunication
Retail
Manufacturing
Data sourced from the agency's DesignRush profile
Reexia Limited Reviews & Testimonials
James Nolan
Business Development Manager at Jeddio Tech
5.0★
Lead Generation Review from James Nolan
We worked with Reexia to support our outbound business development and lead generation efforts. The team helped us structure a targeted outreach campaign and build a relevant prospect database for our market.
Communication throughout the project was clear and organised. We had bi-weekly calls to review activity and results, and Kevin was very hands-on in guiding the campaign and suggesting adjustments where needed.
Results took some time to appear, but this was explained clearly at the start of the campaign and expectations were set appropriately. Once the campaign gained momentum, we began having conversations with companies that matched our target profile.
Overall, it was a positive experience and we appreciated their structured approach to outbound prospecting.
Giles Strong
Review from Google
5.0★
Giles Strong's Review Sourced from Google
Reexia has been a game-changer for our business. Their expert guidance in implementing CRM tools streamlined our entire sales process, making it more efficient and effective. On top of that, their SEO advice helped boost our online visibility significantly. Professional, insightful, and a pleasure to work with—highly recommended
Vanessa Mattia
Review from Google
5.0★
Vanessa Mattia's Review Sourced from Google
We've been working with Reexia for our sales outreach and lead generation, and they’ve been absolutely outstanding. Their service is incredibly personal and responsive — it genuinely feels like they’re part of our team. They’ve taken the time to understand our business and target audience, and the results speak for themselves. We’re seeing consistent, high-quality leads and a real uplift in engagement. If you’re looking for a hands-on, strategic partner to drive your sales pipeline, we can’t recommend them enough.
Reviews verified by DesignRush and sourced from the agency's profile
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inCall Systems is an Outsourced Business Service Provider (BPO) of over 20 years, offering End-to-End Integrated Marketing and Customer Services solutions that delivers results.
Our core expertise comprises Database Management, Customer Interaction Centre and Demand and Lead Generation solutions, we...
Top Services:
BPO
Location
Singapore, Singapore
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
inCall System Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fujitsu
Dell
Google
Data sourced from the agency's DesignRush profile
inCall System Reviews & Testimonials
Felicia Tan
Review from Google
5.0★
Felicia Tan's Review Sourced from Google
Recently engaged inCall Systems with regards to their lead generation campaign, I was really impressed by how the marketing team went the extra mile throughout the whole process! Thank you!
Reviews verified by DesignRush and sourced from the agency's profile
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Transdata offers best in class digital marketing services and complete branding solutions from strategy consultation, media marketing to optimization. Creative marketing strategies and products optimization enable businesses to generate maximum revenue and sales...
Top Services:
BPO
IT Services
Location
Woodbridge Township, New Jersey
Number of Employees
1000 & Up
Average Hourly Rate
$29/hr
Minimal Budget
$1,000 - $10,000
TransData Services
BPO
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MacTay is one of Nigerias leading Human Resources Management Consulting firms, with over 40 years of experience empowering organizations through people-focused and performance-driven solutions. Since 1982, we have partnered with some of Africas most prominent businesses, delivering innovative strategies and...
Top Services:
BPO
HR Outsourcing
Location
Lagos, Nigeria
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
MacTay Services
BPO
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MTN Nigeria
Huawei
Exxon Mobil
Data sourced from the agency's DesignRush profile
MacTay Reviews & Testimonials
Otunba Sodiq
Review from Google
3.0★
Otunba Sodiq's Review Sourced from Google
The toilet hand flusher was bringing out black stinky dirty water. Now image apply that on your body without checking
Nsikakabasi Dan
Review from Google
4.0★
Nsikakabasi Dan's Review Sourced from Google
Mac Tay centre is a cool training centre for numerous professional trainings. The classes have provisons for audio visuals, we'll ventilated, and conducive for learning. They offer onsite training, virtual ,as well as hybrid training configurations.Facilitators are quite knowledgeable and the trainings very rich and satisfactory. However, I think they can do better by highlighting/ tiger- marking changes on walkway elevations and ensuring better service delivery by their contracted catering service providers. In all, May Tay is a cool place for training .
Osho Peaceoluwa
Review from Google
5.0★
Osho Peaceoluwa's Review Sourced from Google
Good morning sir/ma
My name is Osho Peaceoluwa Elizabeth, a graduate of Public administration in Babcock University.
I want to confirm if your organisation accept NYSC corpers
Reviews verified by DesignRush and sourced from the agency's profile
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Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
BPO
Customer Support
Call Centers
IT Services
Show more
Location
Bengaluru, India
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Trupp Global Services
BPO
Customer Support
Call Centers
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Real Estate Sector
Big Data Company
Construction Sector
Data sourced from the agency's DesignRush profile
Trupp Global Reviews & Testimonials
Jyoti Chakrapani
Review from Google
1.0★
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra
Review from Google
1.0★
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar
Review from Google
1.0★
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...
company infrastructure is also not good.
Reviews verified by DesignRush and sourced from the agency's profile
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LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
Top Services:
IT Services
BPO
Call Centers
Customer Support
AI Development
Show more
Location
Hanoi, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
LTS Global Digital Services Services
IT Services
BPO
Call Centers
Customer Support
AI Development
ERP Consulting
Managed Services
IT Compliance Solution
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Optiveum specializes in business consulting, offering expert recruitment, strategic consulting, and outsourcing services. With over 20 years of experience, the firm helps companies build IT and sales teams, develop go-to-market strategies, and navigate legal and tax challenges in Central Europe. Its in-depth...
Top Services:
Business Consulting
BPO
Staff Augmentation
IT Services
HR Outsourcing
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Location
Lublin, Poland
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Optiveum Services
Business Consulting
BPO
Staff Augmentation
IT Services
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...
Top Services:
IT Services
Software Development
Graphic Design
CRM Consulting
Cloud Consulting
Show more
Location
Atlanta, Georgia
Number of Employees
100 - 249
Average Hourly Rate
$65/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
CCJM Solutions Services
IT Services
Software Development
Graphic Design
CRM Consulting
Cloud Consulting
IT Compliance Solution
BPO
HR Outsourcing
Business Consulting
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Bold Ink is a Vancouver-based collective of marketing and communications experts dedicated to assisting small and mid-sized businesses in forging stronger connections with their customer base. With our specialized knowledge and tailored strategies, we empower businesses to enhance their brand visibility and...
Top Services:
Digital Marketing
SEO
PPC
BPO
Show more
Location
Vancouver, Canada
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Bold Ink Services
Digital Marketing
SEO
PPC
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ROKband Pediatric Headshape Clinic
H.R. MacMillan Space Centre
Nita Lake Lodge
Data sourced from the agency's DesignRush profile
Bold Ink Reviews & Testimonials
Trevor Cootes
Review from Google
5.0★
Trevor Cootes's Review Sourced from Google
Lindsey is amazing. In 2017 She worked with Huuayaht in creating the Kiixin Tourism Strategy. Through this work we created the Kiixin brand and created a strategy that prepared us to be able to share the Huuayaht story with guests visiting our territory.
For any First Nation organizations or business I highly recommend Bold Ink.
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Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service...
Top Services:
Call Centers
Phone Answering Services
Customer Support
AI Development
BPO
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Location
Warsaw, Poland
Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Voice Contact Center Services
Call Centers
Phone Answering Services
Customer Support
AI Development
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Vitek Technology LLC is a leading group of technology experts specializing in delivering innovative SaaS solutions, comprehensive project management, and strategic consulting services. Our expertise also extends to encompassing top-tier Web and App design, seamless integration solutions, and reliable hosting...
Top Services:
Web Design
eCommerce Development
Web Development
WordPress Website Design
Content Marketing
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Location
Monterrey, Mexico
Number of Employees
100 - 249
Minimal Budget
$1,000 - $10,000
Vitek Technology LLC Services
Web Design
eCommerce Development
Web Development
WordPress Website Design
Content Marketing
Software Testing
Mobile App Development
Staff Augmentation
IT Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ConsultEvo helps service businesses and fast moving teams streamline operations with ClickUp systems, CRM automation, AI implementation, and custom workflows...
Top Services:
Business Consulting
HR Outsourcing
CRM Consulting
IT Services
ERP Consulting
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Location
Casper, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Minimal Budget
$1,000 - $10,000
ConsultEvo Services
Business Consulting
HR Outsourcing
CRM Consulting
IT Services
ERP Consulting
AI Development
IoT
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Islamic Manpower Promoters in Pakistan is one of the foremost manpower recruitment agencies in Pakistan, supplying manpower to the entire Middle East region, particularly the United Arab Emirates, Qatar, and Saudi Arabia. Since 1990, we have provided Pakistan with the finest recruitment options and an elite...
Top Services:
HR Outsourcing
Business Consulting
BPO
Staff Augmentation
IT Services
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Location
Rawalpindi, Pakistan
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
Islamic Manpower Promoters Services
HR Outsourcing
Business Consulting
BPO
Staff Augmentation
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Alfanar
Qatar Petrochemicals Company (QAPCO)
Abu Dhabi National Oil Company (ADNOC)
Care Professional Services
Metro Taxi (UAE)
ALEC (UAE)
Data sourced from the agency's DesignRush profile
Islamic Manpower Promoters Reviews & Testimonials
Ahmad Raza
Review from Google
5.0★
Ahmad Raza's Review Sourced from Google
Islamic Manpower is truly a great agency. We were 60 people who passed the interview for Al Fanar Company, and now we are traveling to Saudi Arabia completely free. Islamic Manpower did not take any money from us and guided us step by step throughout the visa processing. Now we have received our tickets and are ready to depart
Hashir Butt
Review from Google
5.0★
Hashir Butt's Review Sourced from Google
I recently had an amazing experience with IMP and I couldn’t be happier with their service. From the moment I walked in , the staff made me feel truly welcome. Every employee I interacted with was not only professional but also incredibly friendly and helpful.
It’s rare to come across such a dedicated and kind team. They went above and beyond to assist me, answered all my questions patiently, and made sure everything went smoothly from start to finish. They genuinely care about their customers.
I highly recommend IMP. Keep up the great work!
Alwaz Butt
Review from Google
5.0★
Alwaz Butt's Review Sourced from Google
Islamic Manpower is providing best services. IMP is recruiting for Alfanar which is fully Free. The staff is too cooperative.
Reviews verified by DesignRush and sourced from the agency's profile
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What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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