Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Climbia BPO offers innovative and scalable business process outsourcing (BPO) solutions that enhance growth and revenue. With a human-focused approach and over five years of experience, Climbia BPO delivers exceptional email support, data entry, call center outsourcing, and eCommerce support services. Based...
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IBN Technologies provides tailored business process outsourcing (BPO) services to drive financial efficiency and growth. With expertise in finance and accounting, information technology (IT) services, and automation, IBN Technologies helps businesses streamline operations, reduce costs, and gain real-time...
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PRWTech delivers comprehensive business process outsourcing (BPO) services, including document processing, facilities management, and clerical support for government and private companies. With over three decades of experience, PRWTech provides cost-effective solutions that promote customer loyalty and...
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Pacific Global, a business process outsourcing (BPO) firm, specializes in transforming revenue cycle management for healthcare providers. With technology-enabled services and analytics-driven solutions, Pacific Global enhances operational efficiency, maximizes revenue, and improves patient and physician...
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Synapsis Smart Outsourcing leverages 20 years of experience to help organizations achieve business objectives through technology-driven outsourcing services. Synapsis offers a blend of creativity and automation to optimize processes and identify growth opportunities. Leveraging interactive voice response...
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Global Hola is a virtual talent outsourcing agency dedicated to helping small businesses find exceptional professionals from around the globe. With one of our virtual assistants or talents on your team, you can focus more on big-picture projects while we handle remote tasks...
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Ascend BPO is a comprehensive solutions provider, offering a diverse range of services from healthcare BPO to cutting-edge IT solutions. Our portfolio includes database management, business intelligence, and robust application development for desktop, web, and mobile platforms...
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Simpro Solutions is a global BPO leader delivering exceptional call center and business process solutions. Our Opti-Shore model combines onshore, offshore, and hybrid approaches to craft cost-effective strategies tailored to your unique business needs...
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SkyTech Solutions is a leading business process outsourcing (BPO) firm specializing in comprehensive outsourcing services. With expertise in inbound and outbound call center solutions, customer support, lead generation, digital marketing, and back-office support, the agency optimizes operations for businesses...
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Headquartered in Egypt, Partners Outsourcing provides call center and business process outsourcing (BPO) services tailored to clients' diverse needs. With a multinational, highly qualified workforce, the firm delivers tailored inbound and outbound support. Partners Outsourcing's commitment to excellence...
Techno Global Team (TGT) helps businesses overcome talent shortages by building and managing professional offshore teams. Since 2011, the firm has connected companies with skilled professionals to enhance efficiency and reduce costs. Catering to industries like information technology (IT), eCommerce, and...
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247 Secretary offers comprehensive offshore workforce solutions tailored to diverse business needs. Offering customer care, tech support, and back office outsourcing solutions, 247 Secretary ensures seamless service delivery with its highly skilled teams in the Philippines. With 24/7 availability and a...
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WC Call Center excels in business-to-business (B2B) appointment setting and telemarketing, focusing on generating high-quality appointments with C-level executives. Its experienced professionals ensure each appointment meets rigorous qualification standards and drives new sales opportunities. The firm acts as...
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Line One Contact Centres offers tailored Canadian contact center solutions to reduce costs and enhance customer satisfaction. The firm provides 24/7 multi-channel support, including call answering, service desk, and social media management, customized to fit various business needs. Catering to the healthcare...
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Outsourcery provides tailored remote support solutions, connecting businesses with top-tier talent to enhance productivity and focus on core operations. With a flexible collaboration model and a fast onboarding process, clients benefit from the agency's expert assistance within 48 hours. Outsourcery's...
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Sydpro excels in delivering top-tier technical talent for both onshore and offshore needs. With over 12 years of experience, the firm offers rapid recruitment solutions and a dual hiring model that accesses talent from Australia and Sri Lanka. Sydpro's cost-effective and quality-driven approach ensures...
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THIENTU CO is Vietnam's leading BPO and HR Consulting firm with over 23 years of experience delivering exceptional customer care. The firm simplifies the customer journey through innovative solutions that enhance engagement and optimize business outcomes. THIENTU CO partners with global and local brands...
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Altask is a multilingual BPO firm based in Albania, dedicated to creating exceptional customer experience teams tailored to the unique needs of its partners. The firm provides services in several languages, including English, Italian, Greek, German, Spanish, and Turkish. Altask's committed teams ensure...
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Real Assistance provides specialized business consulting and outsourcing services exclusively for real estate professionals. Its experienced consultants, analysts, paralegals, and managers offer affordable support for routine administrative tasks, allowing clients to focus on core business activities. By...
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Global Services BPO provides tailored inbound and outbound call center services, live chat, email, lead generation, and back-office solutions, enabling businesses to reduce costs while maintaining high-quality customer experiences...
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Omada One delivers customized back office and contact center solutions that empower businesses to maximize productivity with fewer resources...
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Ignite Tech Solutions is a dynamic BPO and outsourcing company in Bangladesh, offering a comprehensive range of services that drive business growth. With expertise in telemarketing, lead generation, and digital marketing, we empower businesses with reliable, results-driven solutions...
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A trusted provider of data entry outsourcing services with over 20 years of experience, offering cost-effective solutions to businesses worldwide. Known for precision, transparency, and efficiency, the agency ensures operational excellence and data accuracy for its clients...
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A minority-owned BPO company specializing in customer service, sales, and recruitment process outsourcing. Leveraging award-winning innovations in training and coaching, the agency delivers exceptional customer experiences while boosting satisfaction, loyalty, and operational efficiency...
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A trusted nearshore outsourcing partner specializing in delivering high-quality talent solutions to support business growth. With a focus on mutual success, the agency empowers clients to achieve their goals through skilled professionals and tailored services...
A dynamic BPO provider offering customized solutions to enhance operational efficiency and customer satisfaction. With a global presence spanning the U.S., Jamaica, and India, the agency specializes in delivering exceptional customer service and tailored business solutions...
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A global leader in data solutions and digital transformation, specializing in data entry, processing, and AI data annotation. Established in 2019, the agency is known for delivering accuracy, speed, and reliability to businesses worldwide...
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A premier provider of Revenue Cycle Management (RCM) services specializing in medical and dental billing. With a focus on accuracy and efficiency, the agency helps healthcare providers optimize cash flow, enhance revenue integrity, and prioritize patient care...
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A versatile IT solutions provider delivering innovative and tailored software and technology services since 2011. The agency specializes in transforming businesses across industries with high-quality, cost-effective solutions...
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Right on Time Billing Services is a Houston-based medical billing company offering coding, claims submission, and full revenue cycle management. We help Home Health, Hospice, and Behavioral Health practices reduce denials and increase revenue...
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Based out of New Delhi India, We provide Customer Support and interface solutions along with Accounts, Sales and Marketing, ecommerce solutions Small and Medium enterprise Solutions...
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Ziscomm revolutionizes business connectivity through innovative communication solutions, empowering enterprises to thrive amidst competition with seamless collaboration and success-driven outsourcing services...
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Islamic Manpower Promoters in Pakistan is one of the foremost manpower recruitment agencies in Pakistan, supplying manpower to the entire Middle East region, particularly the United Arab Emirates, Qatar, and Saudi Arabia. Since 1990, we have provided Pakistan with the finest recruitment options and an elite...
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Skyler is your trusted innovation partner for web and mobile app development, proudly based in India and serving ambitious startups and businesses around the world. Our purpose is evident: to fuel your journey of growth by seamlessly integrating highly skilled staff services...
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Global FPO is one of the leading Bookkeeping Accounting Outsourcing firms in USA, UK, Canada & Australia. Our firm has provided services in this industry for 7+years with 500+ Happy clients...
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DataM Intelligence was established on an elemental idea of publishing Advanced Market Research Reports with precise data points & utmost accuracy that will accelerate the decision-making in designing disruptive solutions.We monitor and analyze the market by dissecting various market influencers...
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We are a group of engineers and designers working to add value for our clients...
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MindSpace was founded in 2007 and offers bookkeeping outsourcing and accounting outsourcing services to individuals and SME’s who are based in the US, UK, Canada, Ireland, and Australia...
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VA Talks is the best virtual assistant company in the USA, offering expert online personal assistant services to manage tasks, scheduling, admin support and more...
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Viaante Business Solutions is a premier services company based in India, dedicated to delivering exceptional solutions to clients worldwide. With a relentless focus on exceeding client expectations, we aim to drive their success through innovative and effective services...
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iARATech Solutions is a premier ITES provider, offering top-quality BPO and KPO services globally. Our expert team excels in administrative tasks, B2B lead generation, digital marketing, and virtual assistant services, helping businesses streamline operations, reduce costs, and focus on core competencies. Let...
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We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...
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Velan Info Services (Velan) is a successful IT & ITES offshore business process management (BPM) company with an impeccable track record of delivering services to its clients in North America, Europe and Australia. Velan's BPM services help to focus on your core business and result in an increased revenue...
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Switch2eCom provides product data entry, bulk listing upload, photo editing, inventory management, order processing services for Shopify, Magento, BigCommerce, Amazon, eBay, Walmart, and others platforms[...]...
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Global employer of record, EOR services, International EOR provider, Global hiring without entity, Global HR Platform, Employer of Record Services, International Payroll Outsourcing, EOR Service Providers, Employer of Record Solutions, Global HR Solutions...
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Digital Business Solution Provider - One stop solution for all your web design, content writing, internet marketing and data mining requirements...
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Web, Mobile App, and Digital Marketing Agency...
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We are a design and development agency that builds beautiful websites that scale your business. We are a team of 15+ passionate design and development enthusiasts who help you simplify your complex web solution using cutting edge technologies...
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Adorasoft is a results-driven digital agency delivering modern web solutions, scalable applications, UI/UX, Mobile app and web applications. We combine creative design with robust development to help businesses build strong online presence, streamline operations, and achieve measurable growth...
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ITSTHS Pvt Ltd is a leading technology solutions provider specializing in custom software development, IT management, cloud computing, API integrations, and digital transformation services. With years of experience in the IT industry, we empower businesses by delivering scalable, secure, and innovative...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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