Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Call Center Authority specializes in helping companies streamline their operations by facilitating the process of outsourcing their call center needs. With our expertise, we connect businesses with the ideal call center company, ensuring a seamless transition and optimal service, all at no additional cost to...
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Dastify Solutions is an AI-powered medical billing/RCM company (Austin, TX). 500+ certified experts cut errors by 99%. Full RCM, AR, & credentialing for 75+ specialties on a pay-for-paid model. Integrates with 600+ EHRs...
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Yami Sozi MD's Review Sourced from Google
We’ve been partnering with Dastify Solutions for our mental health practice, and they have been absolutely fantastic to work with. The onboarding process was seamless, thanks to Andy Adams on the sales side he was incredibly nice, patient, and made sure all our initial questions were answered. On a day-to-day basis, Ricky, our operations manager, has been a total lifesaver. He handles all of our billing and complex mental health prior authorizations flawlessly. It’s a huge relief knowing our claims are in such capable hands. Highly recommend them!
Jesse Vaughan's Review Sourced from Google
I’ve worked with four medical billing companies over the past decade. Dastify Solutions is in a different league. Their 97.4% first-pass acceptance rate isn’t marketing — we verified it against our own EOB data. Their credentialing and provider enrollment services managed five new providers last year with zero billing gaps. On the accounts receivable management side, our days in AR dropped from 52 to 31 and collections improved over 30%. For any growing practice evaluating medical billing services, Dastify delivers the precision and compliance most RCM companies only promise.
Robert Coleman's Review Sourced from Google
Running a behavioral health practice with 12 providers across psychiatry and substance abuse treatment means complicated billing. We brought in Dastify Solutions for end-to-end revenue cycle management and the results were immediate. Their credentialing services got three new providers paneled in under 45 days. They restructured our charge capture, implemented real-time eligibility verification, and our net collection rate jumped from 89% to 96%. Their AR management team lets nothing fall through the cracks. Dastify doesn’t just process claims — they protect your revenue.
Quicklyster provides fully managed 24/7 customer support and Tier 1 tech support for SaaS, eCommerce, and digital-first brands. We offer free backup agents, fast deployment, native English agents, and flexible pricing all without contracts or setup fees. Whether you need live chat, phone, email, or helpdesk...
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They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding top call center companies in the USA. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.Â
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.Â
They typically offer services such as:
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.Â
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
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