Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Developing Companies That Endure
Agency Y provides cold calling, appointment setting, and email marketing services for small and medium-sized businesses. Operating from Skopje, Macedonia with agents trained for US and Canadian markets, the agency offers both hourly and performance-based cold calling pricing with no contracts...
Top Services:
- Call Centers
- BPO
- Customer Support
- Email Marketing
- Market Research
- Show more
- Location
- Skopje, Macedonia
- Number of Employees
- Under 49
- Average Hourly Rate
- $17/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAgency Y Services
Data sourced from the agency's DesignRush profileBike Exchange Newell's Express Worldwide Logistics Zero Defect Manufacturing Kairos Promotional Agency Essinta Woolco Foods
Agency Y Reviews & Testimonials
Lead Generation Review from Jimmy Mancini
I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart
Lead Generation Review from Mark Stone
They helped us with cold calling and closed a decent number of clients. Will hire them again.
Cristiana Galbiati's Review Sourced from Google
I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsDelivering Customer Service with a Personal Touch
Expertcallers is known for delivering dynamic solutions that emerge from our deep expertise in inbound and outbound customer engagement. We leverage proven strategies and advanced technology to enhance our call center services, poised to drive lead generation, issue resolution, and appointment setting...
Top Services:
- Call Centers
- Creative Services
- eCommerce
- BPO
- Customer Support
- Show more
- Location
- Princeton, New Jersey
- Number of Employees
- 500 - 999
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsExpertcallers Services
Data sourced from the agency's DesignRush profileBackbone Solutions Bringsy Authentic Gaming
Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHit Rate Solutions Services
Data sourced from the agency's DesignRush profileMark Medeiros David Tillman Sandy Zell
Hit Rate Solutions Reviews & Testimonials
Jeremy Kihonge's Review Sourced from Google
I had an excellent experience working with Hit Rate Solutions. From start to finish, their team was professional, responsive, and committed to delivering results. Communication was clear throughout the process, and they took the time to answer questions and ensure everything was handled efficiently.The level of customer service exceeded my expectations, and it was evident that they genuinely care about their clients’ success and satisfaction. The entire experience was smooth, well-organized, and stress-free.I highly recommend Hit Rate Solutions to anyone looking for a reliable company that values professionalism, transparency, and customer support. Thank you to the team for a great experience!
ComfortMax Energy's Review Sourced from Google
They’ve been really great to work with. Prompt, responsive, and truly committed to quality and customer satisfaction. Communication is always clear and efficient, and they make the process easy from start to finish.I’ve had a very positive experience overall. They are professional, reliable, and consistently focused on improving and tailoring their services to better support their clients. It’s clear they take feedback seriously and strive to deliver great results.I would definitely recommend them to anyone looking for dependable telemarketing support.
Johnny Cardenas's Review Sourced from Google
HitRate has been amazing from the start. To onboarding, account manager communications, and the associate we oversee have been excellent. Very pleased with the way this partnership has gone and excited to see us grow with them as well. Highly recommend their services.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYour Gateway To Digital Excellence
CloudBridges delivers advanced VoIP and ViciDial solutions for call centers and BPOs worldwide enabling businesses to run legit USA & UK campaigns with unmatched reliability, automation, and support...
Top Services:
- Call Centers
- Location
- St. Petersburg, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCloud Bridges LLC Services
Data sourced from the agency's DesignRush profileChic Trends Boutique TechInnovate Solutions SwiftLaunch Tech
Literally Legendary
Logix BPO provides secure, results-driven outsourcing solutions for customer support, back-office tasks, and remote staffing...
Top Services:
- Call Centers
- Location
- Nottingham, United Kingdom
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLogix BPO Services
Data sourced from the agency's DesignRush profileNgage Live Chat 3M Agoda Airtel Amazon
Logix BPO Reviews & Testimonials
Julieta Busico's Review Sourced from Google
The communication is transparent and seamless. They’re always available to answer any questions and provide updates on progress.
Jaiv Bolando's Review Sourced from Google
Logix BPO goes above and beyond in ensuring client satisfaction. Every project feels important to them, and they approach each one with a strong sense of commitment.
Lory Mae Velayo's Review Sourced from Google
Logix BPO provides excellent customer support. Their quick response time and friendly approach make them stand out from other service providers. I’ve had a great experience with them.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviewsevery call is a connection and every interaction is an opportunity.
Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...
Top Services:
- Call Centers
- BPO
- Customer Support
- Business Consulting
- HR Outsourcing
- Show more
- Location
- Cairo, Egypt
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWazowski Outsourcing Services
Data sourced from the agency's DesignRush profileAS Auto Moto Sale Boca Connections Folsay Investments Silverlight
Wazowski Outsourcing Reviews & Testimonials
Mohamed Ahmad's Review Sourced from Google
They're enslaving people.They took four people in a batch and didn't accept any of them, nor did they compensate them for the lost time. So why did they accept them in the first place? They're enslaving people.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYour CRM and Communication Solutions Partner
S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...
Top Services:
- Call Centers
- Customer Support
- CRM Consulting
- Phone Answering Services
- Show more
- Location
- Austin, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsS3 Technology Group Services
Data sourced from the agency's DesignRush profileMad Subie Performance Davis Realty USAA
Human-Focused.
Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...
Top Services:
- Call Centers
- Phone Answering Services
- BPO
- Location
- Portland, Maine
- Number of Employees
- 250 - 499
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNexRep Services
Data sourced from the agency's DesignRush profileSprint Marmot Glossier.
Sales Enablement Partner.
Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...
Top Services:
- Digital Marketing
- Event Marketing
- Call Centers
- Customer Support
- Email Marketing
- Show more
- Location
- Kuala Lumpur, Malaysia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDenave Services
Data sourced from the agency's DesignRush profileLenovo Saint Gobain Marg
Denave Reviews & Testimonials
Rutteren Morgan's Review Sourced from Google
I recently attended an interview with Denave for a Talent Acquisition role, and it was a disappointing experience. The interviewer Shalini (Global HR) demonstrated a lack of professionalism throughout the session.I felt I was not given a fair chance to express myself, as the interviewer appeared more interested in steering the conversation to her preferences. Additionally, I was surprised by her comments about my career transitions, especially since her profile suggests similar patterns.The session was further marred by poor etiquette, such as answering phone calls during the interview. As someone with extensive experience in recruitment, I expected a higher standard of professionalism from a company like Denave. This experience has raised concerns about their commitment to a candidate-focused hiring process.
Vy Ro Cam's Review Sourced from Google
It's has been 8 months now since I joined the company, such a great team ever. Co-workers are friendly, Team leaders are very supportive and thoughtful. HR team, IT team always response immediately when ever have an issue. :)
NGUYEN TRAM's Review Sourced from Google
October 2021 will mark my 6th anniversary of my employment at Denave.Something that I have experienced in Denave is the encouragement for growths.I have moved up over 6 years in Denave. When I joined Denave I didn’t see myself as a manager, and now I manage multiple people. And I was only able to do that through the support from my team and the encouragement of my managers .It has been a great journey to me and I am proud to be a part of Denave family.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsUK Operations Partner
AtDesk is a UK-focused operations partner helping service businesses manage calls, customer support, dispatch, CRM and administrative workflows with clear reporting and accountable human support...
Top Services:
- Phone Answering Services
- Customer Support
- BPO
- Call Centers
- Business Consulting
- Show more
- Location
- Blackburn, United Kingdom
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAtDesk Services
Data sourced from the agency's DesignRush profileBurne & Royce Claimdesk Locumsmart Resolving Sites Copley Pest Solutions Preston Taxi Earful Designer Sofas Euromets Smart Retailers
Go Digital With Us.
We aim to be Asia's largest consumer and business data asset owner and to provide high-impact digital marketing services, serving clients that demand high return-on-investment marketing results.Powered by data, we help businesses implement a successful digital marketing campaign through email marketing, SMS...
Top Services:
- Digital Marketing
- Email Marketing
- SEO
- Social Media Marketing
- Call Centers
- Show more
- Location
- Petaling Jaya, Malaysia
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWave Evolution Services
Data sourced from the agency's DesignRush profileSiemens Hong Leong Bank Clarins Himalaya Avon Readers' Digest Audi Sirim Ministry of Social and Family Development Metrojaya
Leave I.T to us!
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- IT Compliance Solution
- Cloud Consulting
- Show more
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGAM Tech Services
Data sourced from the agency's DesignRush profileEagle Copters Goldenacre Hull Services
GAM Tech Reviews & Testimonials
Michelle Miskey's Review Sourced from Google
We receive and continue to receive amazing customer service from GAM Tech as our IT services provider. Their support is 24-7 which is imperative for our business function. The team is great to deal with, very quick, responsive, attentive and efficient. We especially appreciate Sean our client success manager and the attention he gives our company. Actually the whole team is great to deal with, very professional and helpful! Highly recommend!
Александр Кузьма's Review Sourced from Google
Extremely disappointed with this service center. My questions were completely ignored, and the staff showed no effort to understand the actual issue. It felt like they were more interested in making excuses than helping a customer. The lack of professionalism and basic competence is astonishing. I would strongly advise anyone to think twice before bringing their device here.
Azim K's Review Sourced from Google
We had a great experience working with GAM Tech during our office location move. They helped us resolve all the hassles smoothly and professionally, and were always available whenever we needed support.Special shout-out to Kruno and Chris — both were extremely helpful, responsive, and made sure everything was handled without disruption. Highly recommend their services for any IT needs!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsAI automation for small business
Sellstack AI builds AI automation for small businesses on the Sunshine Coast and across Australia: AI receptionists that answer every call, instant lead follow-up, online booking, CRM pipelines and Google review automation...
Top Services:
- Digital Strategy
- Reputation Management
- Digital Marketing
- Email Marketing
- AI Development
- Show more
- Location
- Peregian Beach, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $75/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSellstack AI Services
Data sourced from the agency's DesignRush profileZoe Bentley Healing Granicrete Australia Metal and Flake
A Trusted Lead Generation Agency
B2B InDemand primarily collaborates with Media Agencies, Publishers, and Marketing companies, specializing in the implementation of lead generation programs through the strategic application of marketing automation and digital marketing. Our tailored services are designed to empower businesses in these...
Top Services:
- Email Marketing
- Event Marketing
- Affiliate Marketing
- Advertising
- Business Consulting
- Show more
- Location
- Wilmington, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $1000/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsB2BinDemand Services
Data sourced from the agency's DesignRush profileDell Rubrik Intel
Webwers Cloudtech: Engage, Convert, Grow.
Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...
Top Services:
- Web Development
- Affiliate Marketing
- Digital Marketing
- Email Marketing
- Cloud Consulting
- Show more
- Location
- Noida, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWebwers Cloudtech Private Limited Services
Data sourced from the agency's DesignRush profileIndiamart AscentBPO CreditRupay Uptojobs Adtopush
Webwers Cloudtech Private Limited Reviews & Testimonials
Mukesh's Review Sourced from Google
The consultancy is superb and with they having office just near sec62 makes things only easier for us in terms of brainstorming and solutioning for our weekly stock clearance sale campaigns. I am very much now dependable on them to make my marketing goals achievable for every passing quarter.
Clash with Vikas's Review Sourced from Google
Since implementing Webwers Cloudtech’s auto dialer software, our outbound call efficiency has improved by 40%, resulting in a significant boost in sales revenue.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsInnovation Driven Transformation
Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
Top Services:
- Market Research
- BPO
- IT Services
- Managed Services
- Call Centers
- Show more
- Location
- Delhi, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEminenture Services
Data sourced from the agency's DesignRush profileCEAT TATA Amazon Piramal
Eminenture Reviews & Testimonials
anoop sharma's Review Sourced from Google
Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics.Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time
Nilesh Kushwaha's Review Sourced from Google
The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth.There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day.And yes, doing the actual work becomes more enjoyable because of this.
Lowrence Sen's Review Sourced from Google
“I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsHappy Customers, Successful Companies.
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Top Services:
- Customer Support
- BPO
- Call Centers
- eCommerce
- Graphic Design
- Show more
- Location
- Gurgaon, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsRIOT Ecommerce Solutions Services
Data sourced from the agency's DesignRush profileSensibo Nordic Peace Veronica Taylor Consulting INNSTAR® Official Store The Positive Christian Glasses USA
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5 Frequently Asked Questions About Call Center Providers
What services do call centers provide?
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
- Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.
- Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.
- Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.
- Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.
- Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
What is the difference between multichannel, omnichannel, and optichannel support?
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
How do these companies use AI?
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
- AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.
- AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.
- Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.
- Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).
- Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.
How to decide between outsourcing call centers vs. in-house call centers?
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
| Outsource call centers | In-house call centers | |
| Advantages |
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| Disadvantages |
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| Best for |
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When to choose offshore, onshore, or nearshore providers?
Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.