Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Agency Y provides cold calling, appointment setting, and email marketing services for small and medium-sized businesses. Operating from Skopje, Macedonia with agents trained for US and Canadian markets, the agency offers both hourly and performance-based cold calling pricing with no contracts...
Top Services:
Lead Generation Review from Jimmy Mancini
I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart
Lead Generation Review from Mark Stone
They helped us with cold calling and closed a decent number of clients. Will hire them again.
Cristiana Galbiati's Review Sourced from Google
I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...
Top Services:
ALIMINA REYES HERNANDEZ's Review Sourced from Google
We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.
Au-Niq Vybze's Review Sourced from Google
I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.
Ms RobynHood's Review Sourced from Google
They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.
Supportal Business Services endeavors to elevate your efficiency and productivity, facilitating a transition to a more streamlined and effective work approach. By providing access to a cadre of skilled UK Virtual Assistants, we aim to help you optimize your operations, reclaim valuable time, and foster growth...
Top Services:
CloudBridges delivers advanced VoIP and ViciDial solutions for call centers and BPOs worldwide enabling businesses to run legit USA & UK campaigns with unmatched reliability, automation, and support...
Top Services:
Logix BPO provides secure, results-driven outsourcing solutions for customer support, back-office tasks, and remote staffing...
Top Services:
Julieta Busico's Review Sourced from Google
The communication is transparent and seamless. They’re always available to answer any questions and provide updates on progress.
Jaiv Bolando's Review Sourced from Google
Logix BPO goes above and beyond in ensuring client satisfaction. Every project feels important to them, and they approach each one with a strong sense of commitment.
Lory Mae Velayo's Review Sourced from Google
Logix BPO provides excellent customer support. Their quick response time and friendly approach make them stand out from other service providers. I’ve had a great experience with them.
Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...
Top Services:
Mohamed Ahmad's Review Sourced from Google
Enslaved to peopleThey took 4 in a batch and didn't accept a single one or compensate them for the time off. Why did they accept them in the first place? Enslaved.
Expertcallers is known for delivering dynamic solutions that emerge from our deep expertise in inbound and outbound customer engagement. We leverage proven strategies and advanced technology to enhance our call center services, poised to drive lead generation, issue resolution, and appointment setting...
Top Services:
S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...
Top Services:
Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...
Top Services:
Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...
Top Services:
Rutteren Morgan's Review Sourced from Google
I recently attended an interview with Denave for a Talent Acquisition role, and it was a disappointing experience. The interviewer Shalini (Global HR) demonstrated a lack of professionalism throughout the session.I felt I was not given a fair chance to express myself, as the interviewer appeared more interested in steering the conversation to her preferences. Additionally, I was surprised by her comments about my career transitions, especially since her profile suggests similar patterns.The session was further marred by poor etiquette, such as answering phone calls during the interview. As someone with extensive experience in recruitment, I expected a higher standard of professionalism from a company like Denave. This experience has raised concerns about their commitment to a candidate-focused hiring process.
Vy Ro Cam's Review Sourced from Google
It's has been 8 months now since I joined the company, such a great team ever. Co-workers are friendly, Team leaders are very supportive and thoughtful. HR team, IT team always response immediately when ever have an issue. :)
NGUYEN TRAM's Review Sourced from Google
October 2021 will mark my 6th anniversary of my employment at Denave.Something that I have experienced in Denave is the encouragement for growths.I have moved up over 6 years in Denave. When I joined Denave I didn’t see myself as a manager, and now I manage multiple people. And I was only able to do that through the support from my team and the encouragement of my managers .It has been a great journey to me and I am proud to be a part of Denave family.
We aim to be Asia's largest consumer and business data asset owner and to provide high-impact digital marketing services, serving clients that demand high return-on-investment marketing results.Powered by data, we help businesses implement a successful digital marketing campaign through email marketing, SMS...
Top Services:
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
Michelle Miskey's Review Sourced from Google
We receive and continue to receive amazing customer service from GAM Tech as our IT services provider. Their support is 24-7 which is imperative for our business function. The team is great to deal with, very quick, responsive, attentive and efficient. We especially appreciate Sean our client success manager and the attention he gives our company. Actually the whole team is great to deal with, very professional and helpful! Highly recommend!
Александр Кузьма's Review Sourced from Google
Extremely disappointed with this service center. My questions were completely ignored, and the staff showed no effort to understand the actual issue. It felt like they were more interested in making excuses than helping a customer. The lack of professionalism and basic competence is astonishing. I would strongly advise anyone to think twice before bringing their device here.
Azim K's Review Sourced from Google
We had a great experience working with GAM Tech during our office location move. They helped us resolve all the hassles smoothly and professionally, and were always available whenever we needed support.Special shout-out to Kruno and Chris — both were extremely helpful, responsive, and made sure everything was handled without disruption. Highly recommend their services for any IT needs!
Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...
Top Services:
Mukesh's Review Sourced from Google
The consultancy is superb and with they having office just near sec62 makes things only easier for us in terms of brainstorming and solutioning for our weekly stock clearance sale campaigns. I am very much now dependable on them to make my marketing goals achievable for every passing quarter.
Clash with Vikas's Review Sourced from Google
Since implementing Webwers Cloudtech’s auto dialer software, our outbound call efficiency has improved by 40%, resulting in a significant boost in sales revenue.
Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
Top Services:
anoop sharma's Review Sourced from Google
Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics.Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time
Nilesh Kushwaha's Review Sourced from Google
The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth.There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day.And yes, doing the actual work becomes more enjoyable because of this.
Lowrence Sen's Review Sourced from Google
“I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Top Services:
Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
| Outsource call centers | In-house call centers | |
| Advantages |
|
|
| Disadvantages |
|
|
| Best for |
|
|
Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.
ProposalsFor your project
Specify your budget, timeline and project requirements
Our experts curate a list of up to 5 most qualified candidate agencies
We connect you with them so you can choose the most suitable partner
