Are you looking for the best legal answering service that can provide extensive customer support for your law firm? We have evaluated countless verified client feedback and success stories of the best answering services for lawyers to build our listing — all to help businesses like yours find the right partner. Browse our directory and tailor your search by location, pricing, minimum budget, team size, and other criteria to begin your search.
We have sifted through over 40 companies to carefully curate the list of top legal answering services, considering their services, awards, case studies, client feedback, pricing, and legal call-handling expertise. Read on to explore their specific skill focus and look at their success stories to choose the best partner.
The Number 1 Legal Answering Service as Selected by DesignRush Is...
Smith.ai
- Best for: Overall
- Average hourly rate: $15
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Los Altos, CA
- Notable clients: Woznicki Law, Littleton Legal PLLC, Indie Law, K Bennett Law, LifePlan Legal
Smith.ai is a virtual receptionist provider of scalable and customizable answering solutions for business of all sizes. It has experienced virtual receptionists trained to handle legal calls with discretion and efficiency. The legal answering services firm offers after-hours and overflow answering, bilingual answering, outbound call-backs, spam blocking, appointment scheduling, sales development, payment collection, CRM integration, and lead development. Smith.ai is trusted by over 3,000 companies, establishing itself as a leading provider of call intelligence and real-time data visualizations.
Smith.ai Success Story
- Challenge: Michelle, a lawyer at a family law firm Woznicki Law, was losing clients because she was struggling to answer all the calls. Potential leads were not receiving timely responses, which made them turn to other law firms.
- Solution: The law firm partnered with Smith.ai to get attorney answering services designed specifically to streamline operations and gain more clients. Smith.ai’s 24/7 phone answering ensured Michelle never missed another call, guaranteeing the firm’s constant availability. Smith.ai also took over free spam blocking, lead screening, appointment scheduling, and warm phone transfers.
- Results: The partnership significantly improved Woznicki Law’s sales and customer engagement. The law firm exceeded its annual revenue goals within the first half of the following year. This success was attributed to Smith.ai’s legal answering services, which allowed Mechelle to focus on billable legal work and achieve work-life balance.
Check Out Smith.ai Agency Profile
Answering Legal
- Best for: Warm phone transfers
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2013
- Size: 250-499
- Location: Nesconset, NY
- Notable clients: Liberty Law Team, Lawlytics, Reputation Ink, CASEpeer, Precision Legal Marketing
Answering Legal is a specialized 24/7 live answering service catering to the unique needs of law firms. With highly trained virtual receptionists, the legal answering service ensures that a real person is available to answer every call, 24 hours a day, 365 days a year. Answering Legal also provides customization options based on the law firm’s preferred call-handling process, greetings, and routing. The answering service for lawyers also offers bilingual receptionists who can communicate effectively with clients in multiple languages.
Answering Legal Success Story
- Challenge: Lonny Fish, a sole practitioner at the Liberty Law Team, was overwhelmed with handling a significant portion of his firm’s phone answering duties by himself. This hindered his ability to focus on other critical aspects of his legal practice. That’s why he decided to turn to an agency handling answering services for law offices.
- Solution: Answering Legal tackled the challenge by providing Lonny Fish with a team of trained virtual receptionists to handle his law firm’s phone answering duties. The team provided expert message-taking, warm phone transferring, and comprehensive summaries of the calls through an organized process.
- Results: The collaboration streamlined Liberty Law Firm’s call and inquiry management. It also enabled more efficient and reliable legal business operations, which improved the firm’s client satisfaction and relationships.
Check Out Answering Legal Agency Profile
Ruby
- Best for: Bilingual call handling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2008
- Size: 500-999
- Location: Portland, OR
- Notable clients: Opin Law, Florin Gray Bouzas Owens, Hilltop Law Firms, Perkiomen Schools, Murdock’s Moving
With over two decades of experience, Ruby has established itself as a trusted provider of virtual receptionist and answering services for lawyers. It provides highly skilled conversationalists who underwent 120 hours of professional training to ensure that every interaction is handled with professionalism and care. Ruby leverages proprietary technology, contributing to its industry-leading answering speeds, robust scheduling capabilities, new client intake processes, payment processing, and virtual switchboard call handling capabilities.
Ruby Success Story
- Challenge: Wendy and Eric Opin, owners of Opin Law, struggled to balance their work and personal lives. The burden of handling the law firm’s client calls while managing other administrative tasks was taking a toll on their well-being and limiting their ability to focus on core legal work.
- Solution: Ruby provided Opin Law with professional receptionists to handle incoming client calls, schedule appointments, and provide administrative support. Its bilingual receptionists also provided valuable service for Spanish-speaking clients, expanding the firm’s reach.
- Results: The law officeanswering service enabled Wendy and Eric to achieve work-life balance, enhance business efficiency, and provide excellent client service. The firm gained flexibility by offloading administrative tasks while Ruby’s answering services provided prompt and inclusive communication, fostering client trust.
Easybee
- Best for: Appointment scheduling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2016
- Size: Under 49
- Location: Hollywood, FL
- Notable clients: Grace Immigration, Jones Paralegal, Law Office of Maria Colon, Luqman Law, Kaiser Financial Services
Easybee has been a trusted provider of attorney answering services, handling an average of 1 million calls a year. It offers 24/7 expert call answering, after-hours support, and overflow call handling services. The legal answering service also has a team of receptionists trained in legal terminology who can assist clients in English and Spanish. Taking pride in its less than 11-second average answer time, Easybee has established its reliability as an answering service for attorneys to its 400+ clients across different industries.
Easybee Success Story
- Challenge: Jennifer Smyrnos is an immigration law attorney at her law firm, Grace Immigration. She struggled to manage incoming client calls while focusing on her legal practice. This led to potential missed opportunities and frustrated clients.
- Solution: Jennifer chose Easybee for its comprehensive law firm answering services. Additionally, Easybee’s appointment scheduling feature simplified the process of setting up consultations, while its message taking ensured detailed information was captured. Outbound calling capabilities also helped Jennifer reach clients efficiently, saving her time and ensuring excellent service.
- Results: With the help of Easybee’s legal answering services, Jennifer was able to foster stronger client relationships and improve the firm’s reputation.
Check Out Easybee Agency Profile
LEX Reception
- Best for: Overflow call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2012
- Size: 250-499
- Location: Portland, OR
- Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Your Practice Mastered, Information Systems Integration
With over a decade of expertise, LEX Reception has provided specialized answering services for law firms. It offers a comprehensive services, such as 24/7 call answering, legal intake, call forwarding, appointment setting, and bilingual support. LEX Reception also integrates its call handling services with Setmore, a popular legal calendar service, and other technologies that can streamline client management. The legal answering service received the National Excellence Award, emphasizing LEX Reception’s stellar team and its commitment to innovation.
LEX Reception Success Story
- Challenge: Hammerschmidt, Stickradt, and Associates, a bankruptcy law firm, faced the challenge of missing potential clients due to limited after-hours availability. Many callers who were transferred to voicemail were unlikely to leave a message or try calling again, which led to lost business opportunities.
- Solution: The firm partnered with LEX Reception to handle calls outside of regular business hours. LEX Receptionists acted as lead capture agents, taking information and scheduling appointments for potential clients on evenings and during the weekend.
- Results: Partnering with LEX turned out to be the best decision for the law firm. Namely, within the first weekend of using LEX Reception, Hammerschmidt, Stickradt, and Associatesscheduled appointments for two callers who became long-term clients. Thanks to this collaboration, the law firm generated approximately $4,000 to $5,000 in revenue.
Check Out LEX Reception Agency Profile
Moneypenny USA
- Best for: 24/7 call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2000
- Size: 100-249
- Location: Duluth, GE
- Notable clients: Tayntons Solicitors, Ragle Biosciences, Finbra Ltd, Sterne Kessler Goldstein & Fox, Keystone Law
With over two decades of industry experience, Moneypenny USA has positioned itself as a top-notch outsourced customer communication service provider. It offers comprehensive answering services for lawyers, including overflow call support, 24/7 call provision, managed live chat, fully outsourced switchboard, and professional outbound calling. Moneypenny USA’s team has 95 receptionists, all having relevant legal experience that can help deliver reliable call handling services. With these qualifications and work culture, Moneypenny USA has built a reputation for providing exceptional customer support and answering services for lawyers.
Moneypenny Success Story
- Challenge: Tayntons Solicitors’ in-house reception team was overwhelmed with managing calls for offices in two different locations. This resulted in missed calls and delayed visitors, negatively impacting customer service.
- Solution: To address these challenges, Tayntons collaborated with Moneypenny USA to outsource its legal answering services. A dedicated Moneypenny receptionist, Wendi, was assigned to handle the firm’s calls. She became an invaluable asset and now seamlessly serves as an extension of the team. Moneypenny USA’s online portal also provided insights into call volumes and patterns.
- Results: By outsourcing calls, Tayntons Solicitors’ team was able to focus on providing better service to visitors. With its client calls being answered promptly, Tayntons Solicitors enhanced customer experience and boosted productivity across the company.
Check Out Moneypenny USA Agency Profile
Abby Connect
- Best for: Call reporting
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2005
- Size: 100-249
- Location: Houston, TX
- Notable clients: Frank Himel’s Law Firm, Green Hill Fence Company
Beyond traditional call handling services, Abby Connect offers personalized service through small, dedicated teams of virtual receptionists who are specifically trained to represent their clients. It offers specialized attorney answering services, such as a dedicated receptionist or CSM team, appointment scheduling, bilingual receptionists, and custom call handling. Abby Connect’s innovative Abby Intelligence technology combines automation with human intelligence, resulting in improved customer relations, reduced errors, and a better call handling experience. This dedication to innovation affirms Abby Connect’s expertise in legal answering services, making it stand out as a law firm partner.
Abby Connect Success Story
- Challenge: Due to limited time and resources, Frank Himel, a Chicago criminal defense attorney, struggled to manage a high volume of incoming calls and prioritize cases for his law practice. This led to lost clients and potential revenue, prompting him to seek reliable answering services for lawyers.
- Solution: Abby Connect’s team took over Himel’s call management. It provided call answering, screening, routing, and tracking, allowing the attorney to prioritize calls and focus on core legal tasks. Moreover, the law firm answering service’s technology featured comprehensive call summaries, transcripts, and recordings, which provided valuable insights for Frank Himel’s Law Firm.
- Results: Thanks to the partnership with Abby Connect, the law firm was able to respond to potential clients quickly, which led to improved call response time. It also increased client acquisition, convertiing more inquiries into paying clients.
Check Out Abby Connect Agency Profile
PATLive
- Best for: Client intake calls
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1990
- Size: 100-249
- Location: Tallahassee, FL
- Notable clients: Law Office of James Mullaney, Value Capital Funding, Anytime Realty, AuctionVcommerce LLC
PATLive is a leading provider of 24/7 call answering services, offering specialized answering services for lawyers and call handling solutions. From live call answering and message taking to lead generation, sales support, and appointment scheduling, its team is equipped to handle a wide range of legal answering services. Its receptionists are also native English speakers fluent in Spanish. With over 33 years of experience, PATLive has received awards from prestigious bodies, including Forbes, US News & World Resort, and Business.com, for best virtual receptionist.
PATLive Success Story
- Challenge: James Mullaney, a family law attorney, was struggling to manage a high volume of incoming calls on his own while balancing other professional and personal responsibilities. Because of his inability to answer calls promptly, he missed out on potential clients, which began affecting his legal practice.
- Solution: The attorney partnered with PATLive to outsource legal answering services to its team of virtual receptionists. PATLive’s legal answering service provided live call answering, message taking, client intake, and call transfers, allowing the attorney to focus on providing legal services.
- Results: The collaboration led to increased client acquisition and reduced operational costs compared to hiring in-house staff. James achieved 25% cost savings and superior service, backed by PATLive’s decades of experience in law officeanswering services.
Check Out PATLive Agency Profile
Nexa
- Best for: Call routing
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Phoenix, AR
- Notable clients: Law Office of Stephanie Lake, Fuze, SearchKings, Penguin Air, Paradigm
Nexa is a top provider of 24/7 live answering services, specializing in call handling, appointment scheduling, and customer service solutions. It has grown to serve over 5,000 businesses across the US, building expertise around law firm answering services. Some of the legal answering services Nexa specializes in include 24/7 live answering by trained specialists, expert client intake and lead generation, effective inbound and outbound sales, real-time customer support through live chat and text messaging, seamless integration with popular CRM software, detailed reporting and analytics, and reliable overflow and after-hours answering.
Nexa Success Story
- Challenge: Stephanie Lake leads a social security law firm in Arizona. Her small team was overwhelmed by the high volume of calls and couldn’t answer all of them. This led to missed calls, client losses, and difficulty managing the workload. The firm’s previous answering service lacked scheduling capabilities and sufficient call-handling capacity, which prompted Stephanie to seek a new one.
- Solution: Nexa stepped in and routed calls to the legal secretary, providing appointment reminders, paperwork follow-up, and cost letter communication. Nexa also played a crucial role in resolving a false bar complaint by providing irrefutable evidence that the client had not missed any calls from the complainant, which led to the case being dismissed.
- Results: The collaboration with Nexa increased the law firm’s productivity. During peak months, 2,000 calls were handled, and 44% of qualified leads were booked through Nexa.
AnswerFirst
- Best for: Live answering
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1998
- Size: Under 49
- Location: Tampa, FL
- Notable clients: Yanger Law, The Law Office of Robert Boeshaar, Cairns Law, The Law Office of Karen M. Holman, The Severn Group
With a proven track record of over two decades, AnswerFirst has become one of the leading customer service providers. Its team of US-based agents provides 24/7 live answering services and inbound contact center solutions for businesses, including law offices. AnswerFirst boasts an average time to answer of less than 6 seconds and an average call abandon rate of less than 2%, underscoring the quality of its legal answering services. It has also received industry recognition from Inc. 5000, Business Journal, and Tampa Bay Times, proving AnswerFirst’s exceptional answering services for attorneys.
AnswerFirst Success Story
- Challenge: As a solo lawyer in his legal Practice, Yanger Law, Bill Yanger struggled to manage all his phone calls and follow up promptly with leads. This was negatively impacting his revenue and the overall experience of his clients.
- Solution: Yanger Law hired AnswerFirst’s for its live answering services to handle inbound calls, record messages, and patch through important calls. This allowed Yanger to respond more quickly to incoming inquiries.
- Results: The collaboration led to a significant increase in revenue resulting from speed-up deal closures. Yanger Law also achieved higher client satisfaction levels due to the prompt and reliable legal answering service.
Check Out AnswerFirst Agency Profile
How We Picked the Best Answering Services for Lawyers
Our dedicated selection team at DesignRush evaluated companies through our directory of answering services for lawyers using an in-depth qualitative process. This ensures that the agencies we select are within our high standards. We picked the best legal answering services based on the following criteria:
- Client satisfaction: Verified client feedback on agency expertise, quality of work, and credibility
- Successful case studies: Range of work and industry focus
- Industry accolades: Awards and recognition from reputable industry leaders
- Team quality: Level of expertise, background in the legal industry, work ethics
- Legal answering services: Comprehensive service offerings
For each legal answering service we feature in our listings, we ensure that they offer:
- Experienced receptionists with legal industry knowledge
- 24/7/365 round-the-clock services
- Customizable call scripts
- Multiple languages support
- Strong communication and interpersonal skills
Visit the DesignRush Research Methodology page to learn more about our selection process.
10 Best Legal Answering Services Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Smith.ai | Los Altos, CA | $15 | 100-249 | Overall |
| Answering Legal | Nesconset, NY | Inquire | 250-499 | Warm phone transfers |
| Ruby | Portland, OR | Inquire | 500-999 | Bilingual call handling |
| Easybee | Hollywood, FL | Inquire | Under 49 | Appointment scheduling |
| LEX Reception | Portland, OR | Inquire | 250-499 | Overflow call support |
| Moneypenny | Duluth, GE | Inquire | 100-249 | 24/7 call support |
| Abby Connect | Houston, TX | Inquire | 100-249 | Call reporting |
| PATLive | Tallahassee, FL | Inquire | 100-249 | Client intake calls |
| Nexa | Phoenix, AR | Inquire | 100-249 | Call routing |
| AnswerFirst | Tampa, FL | Inquire | Under 49 | Live answering |
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
World-class outbound solutions in the US
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Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsGlobal Support Redefined!
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Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIdeasUnlimited Services
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- Portfolios Count
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Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechSpeed Services
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Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsComprehensive Outsourced Customer Support Services
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Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUassist.ME Services
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- Portfolios Count
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Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInternet Nerdz Services
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Data sourced from the agency's DesignRush profile, its website, and other relevant accountsStellar Staff VA Services
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Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEverHelp Services
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Outsourcing Solutions Made Easy
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I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsIf you don't make money, we won't!
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Arham Mohammad's Review Sourced from Google
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Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsWe Level the Playing Field
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Christopher Ugorji's Review Sourced from Google
What can I say, a very well organized company with great staff. I would recommend this company to any small business or large business looking to add a level of professionalism, and dedication to superior service.
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Lawrence Signore's Review Sourced from Google
We learned about Attorney assistant at a legal conference and shortly thereafter we engaged their service services. We cannot say it anymore plainly that the company has the greatest team in the world. We greatly appreciate working with Natalia, Ian and our remote assistance. Steven and Santiago. The question is not whether we will continue to work with them, but whether we will hire additional assistance we can’t thank them enough.
Christina Pittman's Review Sourced from Google
We had a great experience working with Attorney Assistant! Their team was friendly, responsive, and consistently followed up to ensure nothing fell through the cracks. Every question I had was answered promptly and clearly. It's refreshing to work with a service that truly values communication and client support. Highly recommend!
Brent Adams And Associates's Review Sourced from Google
We have a virtual assistant (Kay) that recently started with our firm, and she is doing a GREAT JOB! Kay has been a jewel here at this firm and we are grateful for her willingness to learn new skills and how we do things here at Brent Adams & Associates. She’s a team player and a great communicator. We are also thankful for Bodie and his client success team. Attorney Assistant has done a wonderful job of following up on Kay's progress. They have communicated well with us to make sure everything is going as we need it to. FIVE STARS!!
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Legal Answering Service Hiring Guide
What is a legal answering service?
A legal answering service is a specialized service tailored to law firms’ needs. Its team of qualified agents works on demand, acting as an extension of the business by handling communication lines 24/7. The service is designed to efficiently communicate with clients and manage a legal firm’s workflow.
Law firms often face challenges that make it difficult to manage client communication alone. Many turn to legal answering services to handle issues such as:
- High incoming call volume
- Lack of human resources to accommodate after-hours calls
- Language barriers
- Limited resources dedicated to call handling
- Untrained staff for client-facing roles
The importance of law firm answering services is emphasized in the 2024 MyCase Legal Industry Report. While only 16% of law firms outsource call handling services, those that do have seen substantial benefits. These firms reported acquiring an average of 2-3 leads per week and significant time savings. This information demonstrates how integrating answering services for lawyers can significantly boost lead generation and improve operational efficiency for law firms.
Success story
The following case study demonstrates how law firms can improve efficiency and client satisfaction by outsourcing non-core tasks like call management to attorney answering services, allowing internal teams to focus on business performance:
- Challenge: Wendy Opin, the owner of Opin Law Firm, struggled with maintaining a work-life balance due to the high volume of client calls and the time-consuming management of the in-house receptionist.
- Solution: The firm partnered with Ruby to handle its calls, ensuring clients could reach the firm even after business hours. Ruby’s proprietary mobile app provided greater control and visibility through seamless call monitoring, forwarding, transcription, screening, and detailed recordings. Its bilingual agents allowed the firm to serve its Spanish-speaking clients better.
- Results: The partnership resulted in significant savings through reduced in-house labor costs and increased efficiency. Wendy Opin gained the flexibility to manage her practice remotely, improving productivity. Ruby’s legal answering service enhanced communication and responsiveness, increasing client satisfaction.
What do answering services for lawyers do?
Answering services for lawyers provide professional support by managing incoming calls, scheduling appointments, and handling client inquiries. These services ensure that law firms maintain 24/7 availability, including after-hours coverage, without overburdening in-house staff.
Additionally, answering services can offer call screening, message transcription, and bilingual support, helping lawyers efficiently manage communication while focusing on their cases. Law firms can improve client satisfaction, enhance responsiveness, and streamline operations by outsourcing these tasks.
The most common duties include:
- Call handling
Answering incoming calls on behalf of the law firm, ensuring prompt and professional responses to client inquiries - Message taking
Taking detailed messages and forwarding them to the appropriate attorney or paralegal within your organization - Appointment scheduling
Scheduling appointments for clients with attorneys, ensuring efficient use of time and resources - Lead generation
Identifying and qualifying potential clients, helping to generate new business and clients for the law firm - Live chat support
Offering live chat support on the client’s website to provide immediate assistance to its clients and potential leads - Email management
Managing the legal firm’s email inbox, responding to inquiries, and forwarding messages to the appropriate attorney - Document distribution
Distributing legal documents to clients via email or other electronic means - Payment processing
For specific legal services, answering services can handle payment processing, ensuring that invoices are paid on time. - Community management
Managing the legal firm’s social media community by posting updates and responding to comments - Translation services
If your firm serves a diverse client base, answering services can provide translation services to help communicate with clients who do not speak English.
Success story
Our agency experts have chosen the following case study to illustrate the value of legal answering services in providing reliable client support 24/7 and improving client relations for law firms:
- Challenge: Sterne Kessler Goldstein & Fox, a law firm with international and nationwide clients, faced difficulties answering all incoming calls due to varying time zones and an increased call volume.
- Solution: VoiceNation addressed these challenges by implementing a 24-hour call support solution that seamlessly transfers overflow calls to the law firm’s receptionists. This move ensured all calls were answered promptly, even outside regular business hours.
- Results: The 24-hour call support improved client engagement and helped the firm build stronger relationships by ensuring clients could reach the law firm anytime, regardless of time zone.
How much do legal answering services cost?
Legal answering services can cost between $175 and $2,775 per month, depending on the number of minutes included in their packages. Besides per-minute pricing, they can employ per-call pricing plans. The cost of these plans depends on the expected volume of calls, the industry experience of the agents, and business size.
Specifically, here are the standard pricing structures of answering services and their inclusions:
| Type of plan | Price per month |
| 100-minute plan (50 calls) | $150-$250 |
| 250-minute plan (125 calls) | $295-$395 |
| 500-minute plan (250 calls) | $549-$649 |
| 1000-minute plan (500 calls) | $1,075-$1,175 |
| 2000-minute plan (1,250 calls) | $2,675-$2,775 |
On DesignRush, the top legal answering services charge an average of $29/hour. 56.3% of answering service companies for lawyers accept projects with a budget of under $1,000.
Why should I hire answering services for lawyers?
You should hire answering services for lawyers because it improves your law firm’s customer experience by enabling 24/7 support availability and providing a prompt first point of contact. This establishes your reliability, which gives your business a competitive edge in the industry.
Moreover, you should hire an answering service for lawyers because it:
- Has well-trained agents ensuring accurate responses to inquiries
- Can cater to unique cases with its niche-focused legal agents
- Can fast-track case resolutions
- Efficiently handles high call volumes and reduces client wait times
- Can project a professional image for your legal business
- Streamlines business processes and increases productivity
- Has a systematic process for time-sensitive calls
Success story
After evaluating several success stories, our agency experts have selected the following one, which perfectly demonstrates how hiring a professional law office answering service like Alert Communications bridges the gap of timely and efficient call handling after-hours:
- Challenge: Dordick Law Firm struggled with its in-house voicemail system, often leaving clients waiting for return calls. This problem frustrated clients and diverted internal resources from other essential organizational tasks.
- Solution: The firm hired Alert Communications to handle its after-hours and overflow calls. Alert Communications provided professional call answering services, including call screening and patching and providing essential information to client inquiries.
- Results: Dordick Law Firm was extremely satisfied with Alert Communications’ ability to answer calls promptly, screen calls effectively, and provide helpful information to clients. The client was delighted with the professionalism and attention to detail provided by the legal answering service.
How do I choose the best legal answering service for my business?
To choose the best legal answering service for your business, assess the service provider’s industry reputation, legal expertise, awards, certifications, client feedback, and adherence to legal standards.
Follow these steps to make the right decision:
- Define your needs
Clearly outline the specific services you require, such as call answering, appointment scheduling, or legal document retrieval. Determine the volume of calls you anticipate and the hours of coverage needed. Consider any specialized legal fields or languages that you are looking for. - Research legal answering service providers
Look for reputable answering services for law firms on Google. You can also browse online directories like DesignRush, which provides in-depth agency profiles to help you choose the right service provider. - Evaluate experience and expertise
Assess the legal answering service provider’s experience serving law firms or legal practices similar to yours. If you are working on a legal niche, inquire about its agents’ legal knowledge and qualifications to determine if they fit your business. - Assess technical expertise
Evaluate the answering service’s technology platforms, proprietary applications, and work infrastructure to ensure it meets your needs. Consider factors like call routing, call recording, and data security. - Consider the reputation of the answering service
Check the online reviews and testimonials from previous law office answering service’s clients. Pay attention to feedback on the quality of work, professionalism of staff, and overall satisfaction. Check if they have received awards or other notable recognitions that indicate a good reputation. - Shortlist potential design agency partner
Select a few answering services for law firms that align with your organizational needs. Send a request for proposal (RFP) to outline the scope of the partnership. - Consider scalability
Your call volume will likely increase as your law firm expands and attracts more clients. Assess if the answering services for attorneys can handle a higher volume of calls without compromising the quality of service. - Interview the team
Set up a meeting with the team of attorney answering service that will be handling your calls. Assess their professionalism, expertise, and communication skills, which are essential for providing high-quality service to your clients. - Conduct a trial period
If possible, request a trial period to test the service and ensure it meets your expectations. - Review pricing
Compare pricing structures and hidden fees from different answering services for law offices. Carefully review the terms and conditions of the contract, including service level agreements, cancellation policies, and confidentiality clauses. - Negotiate terms
Use the information gathered during the evaluation process to negotiate favorable terms, such as pricing, service level agreements, and contract length. - Decide on your selected service provider
Based on your evaluation, choose the answering service for attorneys that best aligns with your business needs, budget, and preferences.
Are you having difficulty seeking a legal answering service that aligns with your business needs? Visit our Marketplace to get personalized recommendations. Leave us a brief description of your project, and we’ll provide top agencies that can cater to your needs – for free.
How do I find the best answering services for lawyers on DesignRush that fit my budget?
To find the best answering services for lawyers that fit your budget, use our filters to navigate agencies depending on their average hourly rate and minimum budget.
Below, you can see some suggestions:
| Low Budget: 1k above |
You can also filter agencies by location, company size, and hourly rate to customize your search according to your preferences and project needs.
What are the key success metrics in legal answering services?
Key success metrics in legal answering services include the following:
- Average answering time (AAT)
The average time it takes for a call to be answered by an agent - Abandonment rate
The percentage of calls that are disconnected before being answered - Agent productivity
The number of calls handled per agent per hour - Agent turnover rate
The rate of how long agents stay in the company - Call transfer rate
The percentage of calls transferred to other departments or personnel - Call resolution rate
The percentage of calls that are resolved satisfactorily on the first attempt - First call resolution (FCR)
The percentage of calls that are resolved without requiring a callback or transfer - Customer satisfaction surveys
Feedback from clients on the quality of service provided - Net promoter score (NPS)
A measure of customer loyalty and willingness to recommend the service - Repeat business rate
The percentage of clients who use the service multiple times
What questions should I ask legal answering services before hiring one?
The questions you should ask legal answering services before hiring one include:
Its Relevant Background
- What legal fields do your agents specialize in?
- What are the qualifications and training requirements for your agents?
- Are you affiliated with any professional organizations or associations?
- What is your agent turnover rate, and how does this impact the consistency of service?
- What ongoing training and development opportunities do you provide to your agents?
- Do you have bilingual operators? What languages do they speak besides English?
Its Services and Processes
- Are your services limited to a specific jurisdiction, or can you support clients in multiple jurisdictions?
- How do you handle calls that require immediate attention or involve complex legal matters?
- How do you measure and evaluate the performance of your agents?
- How do you ensure compliance with relevant legal and regulatory requirements, such as data privacy laws?
- What is your process for escalating calls to attorneys or other authorized personnel?
- What security measures do you have in place to protect against data breaches and unauthorized access to legal documents?
- Do you carry professional liability insurance to protect your clients in case of any errors or omissions?
- How do you protect the confidentiality of client information and sensitive data?
- Does your agency cover legal intake?
Related to Your Project
- Can your services be scaled to accommodate changes in our business needs?
- How will your services integrate with our existing phone system, CRM software, or other legal tools?
- What types of reports and analytics can you provide to help us measure the effectiveness of your services?
- Can you provide agents who can answer calls within our company’s time zone?
- How much will we pay for your services in total?
What are the best legal answering services in the US?
The best legal answering services in the US are:
- Smith.ai
- 4.8 stars on Google (85 reviews)
- Top clients: CMIT Solutions, Littleton Legal OLLC, Indie Law, Chestnut Hill Legal
- Answering Legal
- 4.7 stars on Google (597 reviews)
- Top clients: Lawlytics, CASEpeer, Precision Legal Marketing, Everest Legal Marketing
- Ruby
- 4.5 stars on Google (57 reviews)
- Top clients: Hilltop Law Firm, Opin Law Firm, A. Taylor Law Firm, Flanagan Legal Services
- LEX Reception
- 4.8 stars on Google (181 reviews)
- Top clients: Elzinga & Associates, Your Practice Mastered, Hammerschmidt, Stickradt, & Associates, Information Systems Integration
- PATLive
- 4.6 stars on DesignRush (3 reviews)
- 4.0 stars on Google (4 reviews)
- Top clients: New England Hypnosis & Weight Loss, Land Profit Generator, Houzz, Jon D Buys Houses, M7 Real Estate Ltd