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Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs. 

Best Call Center Companies

34 Companies - Rankings updated: September 04, 2026

DesignRush evaluates all call center providers based on its expertise, success stories, and verified client reviews. Some listings may be paid.

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  • Shufti Pro

    Verify With Confidence

    Shufti Pro offers AI-powered identity verification services that help businesses ensure compliance and prevent fraud in real time...

    Top Services:

    • Call Centers
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $1/hr

    Shufti Pro Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • MistralPay
    • Paydoo
    • Paynetics
    Data sourced from the agency's DesignRush profile

    Shufti Pro Reviews & Testimonials

    • Shahidul Islam
      Shahidul Islam Review from Google
      1.0 ★

      Shahidul Islam's Review Sourced from Google

      It's a hassle, completely useless. I am confused about the result - AML screening failed. User found in Adverse-Media lists

    • Imran Rahman
      Imran Rahman Review from Google
      5.0 ★

      Imran Rahman's Review Sourced from Google

      Shufti Pro is a revolutionary technology that's rapidly disrupting the KYC verification process space and instantly enhancing digital verification speed and experience for the customer.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.6 4.6 (46)

  • GBG IDology

    Identity Verification Simplified

    We provide comprehensive identity verification and fraud prevention solutions, helping businesses to secure their operations and protect against fraud...

    Top Services:

    • Call Centers
    Location
    Atlanta, Georgia
    Number of Employees
    Under 49
    Average Hourly Rate
    $1/hr

    GBG IDology Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AirSide
    • Boro
    • LandUp
    Data sourced from the agency's DesignRush profile
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  • MaxBPO LLC

    Global Business Process Outsourcing & Call Center Outsourcing Company

    MAX BPO is a global corporation offering solutions in Business Process Outsourcing...

    Top Services:

    • Call Centers
    • Accounting
    • BPO
    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr

    MaxBPO LLC Services

    • Call Centers
    • Accounting
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Herry
    • Grace
    • Addison
    Data sourced from the agency's DesignRush profile
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  • USA Outsource Today

    Outsource Smarter Grow Faster

    USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr

    USA Outsource Today Services

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Direct Marketing
    • Translation Services
    • Transcription Services
    • Business Consulting
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AUS EMR CONV
    • Target Public
    • DME
    Data sourced from the agency's DesignRush profile
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  • Express Virtual Assistant

    Leading Virtual Assistant Services Provider

    Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...

    Top Services:

    • BPO
    • Creative Services
    • Graphic Design
    • Logo Design
    • Design Services
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $8/hr

    Express Virtual Assistant Services

    • BPO
    • Creative Services
    • Graphic Design
    • Logo Design
    • Design Services
    • Product Design
    • Content Marketing
    • eCommerce
    • Video Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Real Estate Industry
    • Software & IT Services Industry
    Data sourced from the agency's DesignRush profile
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  • Logix BPO

    Literally Legendary

    Logix BPO provides secure, results-driven outsourcing solutions for customer support, back-office tasks, and remote staffing...

    Top Services:

    • Call Centers
    Location
    Nottingham, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000

    Logix BPO Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ngage Live Chat
    • 3M
    • Agoda
    • Airtel
    • Amazon
    Data sourced from the agency's DesignRush profile

    Logix BPO Reviews & Testimonials

    • Julieta Busico
      Julieta Busico Review from Google
      5.0 ★

      Julieta Busico's Review Sourced from Google

      The communication is transparent and seamless. They’re always available to answer any questions and provide updates on progress.

    • Jaiv Bolando
      Jaiv Bolando Review from Google
      5.0 ★

      Jaiv Bolando's Review Sourced from Google

      Logix BPO goes above and beyond in ensuring client satisfaction. Every project feels important to them, and they approach each one with a strong sense of commitment.

    • Lory Mae Velayo
      Lory Mae Velayo Review from Google
      5.0 ★

      Lory Mae Velayo's Review Sourced from Google

      Logix BPO provides excellent customer support. Their quick response time and friendly approach make them stand out from other service providers. I’ve had a great experience with them.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    5.0 5.0 (3)

  • Vozaa Solutions

    For Every Voice, We Deliver a Solution

    We help businesses connect with their customers through fast, friendly and reliable communication...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000

    Vozaa Solutions Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Milestone Constraction
    • Liku Transportation
    • Naseba Animal Nutrition
    Data sourced from the agency's DesignRush profile
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  • Top Customer Service

    Redefining Customer Experience

    Top Customer Service is an AI-assisted call center and BPO company, combining human agents with AI tools to deliver 24/7 inbound call handling, outbound support, live chat, and virtual assistant services. The agency caters to clients across eCommerce, media, entertainment, and automotive sectors...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Albany, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    26 Projects Listed

    Top Customer Service Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Trainual Inc
    • 15Five
    • ElectrIQ Marketing
    • YCharts
    • PERQ
    • GMass
    • Heinz Marketing Inc
    • Arch-Con Corporation
    Data sourced from the agency's DesignRush profile

    Top Customer Service Reviews & Testimonials

    • Manoj Thenua
      Manoj Thenua Chief Executive Officer at Medico Hub
      5.0 ★

      Customer Support Review from Manoj Thenua

      I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity. What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance. Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues. Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.3 4.3 (1)

  • Eminenture

    Innovation Driven Transformation

    Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...

    Top Services:

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Show more
    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Eminenture Services

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Digital Marketing
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CEAT
    • TATA
    • Amazon
    • Piramal
    Data sourced from the agency's DesignRush profile

    Eminenture Reviews & Testimonials

    • anoop sharma
      anoop sharma Review from Google
      1.0 ★

      anoop sharma's Review Sourced from Google

      Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics. Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time

    • Nilesh Kushwaha
      Nilesh Kushwaha Review from Google
      5.0 ★

      Nilesh Kushwaha's Review Sourced from Google

      The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth. There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day. And yes, doing the actual work becomes more enjoyable because of this.

    • Lowrence Sen
      Lowrence Sen Review from Google
      5.0 ★

      Lowrence Sen's Review Sourced from Google

      “I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”

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    3.8 3.8 (151)

  • VLBPO

    Top Nearshore BPO Services for US & Canadian Businesses | 24/7 Call Center Services

    VLBPO is a strategic nearshore outsourcing partner enabling organizations to transform operational performance, reduce costs, and scale with speed and control through high-impact workforce solutions...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Show more
    Location
    Kingston, Jamaica
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    VLBPO Services

    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Accounting
    • Staff Augmentation
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IBTR
    • 100 BLVD
    • JSC
    Data sourced from the agency's DesignRush profile
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  • Zoha Global Solutions

    Outsource Smart Cut Expenses

    We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...

    Top Services:

    • BPO
    • Call Centers
    • AI Development
    • Customer Support
    • Show more
    Location
    Addis Ababa, Ethiopia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    5 Projects Listed

    Zoha Global Solutions Services

    • BPO
    • Call Centers
    • AI Development
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Farmbrite
    • Small Pet Select
    • Sunrise Mecial Clinic
    • Bi'ir Academy
    • Legehar Hospital
    • Vector Network Solution
    • Africa Medical College
    • Weima East Africa
    • Nile Side College
    • Gursha Digitals
    Data sourced from the agency's DesignRush profile
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  • D3Mynds

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.

    Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    D3Mynds Services

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Transcription Services
    • HR Outsourcing
    • Market Research
    • Accounting
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Software & IT Services Industry
    • Corporate Services Industry
    • Entertainment Industry
    Data sourced from the agency's DesignRush profile
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    5.0 5.0 (1)

  • Reliance

    Cost-Effective Outsourcing Solutions

    We support businesses to succeed by outsourcing and providing centralised remote workers using cost effective solutions...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Cheltenham, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr

    Reliance Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Insurance Industry
    • Telecommunication Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile
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  • MiXBS, LLC

    You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0 ★

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

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    4.3 4.3 (1)

  • EuroCom CX

    Quality over Quantity

    A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...

    Top Services:

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed

    EuroCom CX Services

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Business Consulting
    • Market Research
    • HR Outsourcing
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Rocket Sharing
    • Audika Group
    • Digital One
    • Vodafone
    • TIM
    Data sourced from the agency's DesignRush profile

    EuroCom CX Reviews & Testimonials

    • Siar Residence
      Siar Residence Review from Google
      5.0 ★

      Siar Residence's Review Sourced from Google

      We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion. EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed. The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs. If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner.

    • Gaetano Ferrara
      Gaetano Ferrara Review from Google
      5.0 ★

      Gaetano Ferrara's Review Sourced from Google

      I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service. What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously. Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction. Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals. Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration. In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration.

    • Josè Freitas
      Josè Freitas Review from Google
      5.0 ★

      Josè Freitas's Review Sourced from Google

      As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us. One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference. EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele. We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele. Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs. Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth.

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    5.0 5.0 (7)

  • SSR Techvision

    World-class outbound solutions in the US

    Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000

    SSR Techvision Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SaiVa System
    • Deebaco
    • Absolute Health Agents
    Data sourced from the agency's DesignRush profile

    SSR Techvision Reviews & Testimonials

    • Simaran Chaudhary
      Simaran Chaudhary Review from Google
      5.0 ★

      Simaran Chaudhary's Review Sourced from Google

      I had done my internship and best place to learn and grow,I completed my internship in the Sampling Department, where my supervisor's behavior was very polite and respectful best brand and their clothes....

    • kratika singh
      kratika singh Review from Google
      5.0 ★

      kratika singh's Review Sourced from Google

      “Great company for work. Management is so supportive and having friendly environment.” Salary and incentives are generally paid on time, and in many cases are substantial. “On‑time salary and huge incentives are paid to almost everyone here.” Employees value flexible timings, project bonuses, and transport perks like one‑way cab services.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    3.7 3.7 (96)

  • PromoCall

    Best Option For Nearshore Call Center Services

    We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...

    Top Services:

    • BPO
    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chula Vista, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr

    PromoCall Services

    • BPO
    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Contempo Counseling
    • Lenditup
    • Protect Environmental
    Data sourced from the agency's DesignRush profile
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  • SwiftCare Billing LLC

    Precision Billing, Maximum Revenue, Minimal Risk.

    Call center firm SwiftCare Billing makes it easy to elevate healthcare operations and streamline claims, coding, and denials management for providers of all sizes. Superior solutions are born from our profound experience in medical billing and revenue cycle optimization...

    Top Services:

    • BPO
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Show more
    Location
    Evesham, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Portfolios Count
    3 Projects Listed

    SwiftCare Billing LLC Services

    • BPO
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Accounting
    • Web Design
    • Web Development
    • WordPress Website Design
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Dental Industry
    • Insurance Industry
    • HR Industry
    • BPO
    • Outsourcing
    • Medical Billing
    Data sourced from the agency's DesignRush profile

    SwiftCare Billing LLC Reviews & Testimonials

    • Julie Formica
      Julie Formica Office Administrator at Redefine Healthcare
      5.0 ★

      Medical Billing Review from Julie Formica

      We have been partnering with SwiftCare Billing for the past year to manage key administrative operations, including billing, accounts receivable (AR) processing, and file indexing. This collaboration has been instrumental in improving our internal workflows, reducing turnaround times, and enhancing the accuracy of our financial and document management systems. One of the major strengths of SwiftCare Billing is their responsiveness and client service. From the initial onboarding to ongoing operations, their team has been professional, communicative, and solution-oriented. We receive regular updates and clear performance metrics, which has helped build a high level of trust in their services. While our overall experience has been highly positive, a few initial challenges related to software integration and adapting to our internal protocols required some time and coordination. However, SwiftCare Billing showed flexibility and commitment in overcoming these hurdles, and weve since seen steady improvements in alignment and efficiency. Overall, SwiftCare Billing has proven to be a reliable, professional, and valuable partner. Their services in billing, AR, and file indexing have added measurable value to our operations, allowing our in-house team to focus on core business activities. We would not hesitate to recommend their services to other organizations seeking a capable and trustworthy outsourcing provider.

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    4.3 4.3 (1)

  • Taskforce

    Innovative Solutions, Unmatched Value

    Taskforce BPO is an American Veteran owned company whose mission is to provide clients with labor solutions that enable them to focus on their core competencies while increasing productivity and profitability...

    Top Services:

    • Call Centers
    • Accounting
    Location
    Knoxville, Tennessee
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    Taskforce Services

    • Call Centers
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Avoca Insurance Holdings
    • Assured Partners
    • CK Derm
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    5.0 5.0 (1)

  • SmartPA

    From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...

    Top Services:

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • Show more
    Location
    Edinburgh, United Kingdom
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr

    SmartPA Services

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • HR Outsourcing
    • Call Centers
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Cox-London
    • Complete Refinish
    • Collette CWMedia
    • Krispy Kreme
    • Total Oil and Gas
    Data sourced from the agency's DesignRush profile

    SmartPA Reviews & Testimonials

    • Vicky Grobbelaar
      Vicky Grobbelaar Review from Google
      5.0 ★

      Vicky Grobbelaar's Review Sourced from Google

      Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.

    • Pedro Mendoza
      Pedro Mendoza Review from Google
      5.0 ★

      Pedro Mendoza's Review Sourced from Google

      Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients. Highly recommended +++++

    • Alexandra Stewart
      Alexandra Stewart Review from Google
      5.0 ★

      Alexandra Stewart's Review Sourced from Google

      Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!

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    4.0 4.0 (55)

  • WC Call Center

    Qualified Appointments for Sales Success

    WC Call Center excels in business-to-business (B2B) appointment setting and telemarketing, focusing on generating high-quality appointments with C-level executives. Its experienced professionals ensure each appointment meets rigorous qualification standards and drives new sales opportunities. The firm acts as...

    Top Services:

    • Call Centers
    • BPO
    Location
    Modesto, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    WC Call Center Services

    • Call Centers
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Emergent Insurance Solutions
    • The Hier Agency
    • Preston Insurance Agency
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  • LimTC

    Where Top Talent Delivers Limitless Results

    LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    LimTC Services

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eKomi
    • BankingCheck
    • Creatio
    • GoCRM
    • PeerSpot
    • QuidPro
    • ALRMusic
    Data sourced from the agency's DesignRush profile

    LimTC Reviews & Testimonials

    • Alem Minadieva
      Alem Minadieva Review from Google
      5.0 ★

      Alem Minadieva's Review Sourced from Google

      Trustworthy company with a great team and responsible attitude to clients' projects. Nice office and location.

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    5.0 5.0 (2)

  • Five Star Solutions

    We Focus On Customer Service So You Can Focus On Your Business.

    Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up

    Five Star Solutions Services

    • Business Consulting
    • Call Centers
    • BPO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Email and Chat
    • Customer Service Outsourcing
    • Inbound and Outbound Voice Outsourcing
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  • CallTel Communications Limited

    Africa's No.1 Telephone Answering Service Firm.

    CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • BPO
    • Show more
    Location
    Lagos, Nigeria
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr

    CallTel Communications Limited Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Gold Alliance Capital Inc.
    • Walden Properties LLC
    • MeadowHall Group
    • Standard Bearers School
    • Global International College
    • Cilog Systems
    • Lauretta Largley Company
    • APC
    • Santa Lucia Private School
    Data sourced from the agency's DesignRush profile

    CallTel Communications Limited Reviews & Testimonials

    • Lauretta Langley
      Lauretta Langley Review from Google
      5.0 ★

      Lauretta Langley's Review Sourced from Google

      Partnering with CallTel helps you to keep focus on the big things while they help you take care of the little important things that matter to your business.

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    3.7 3.7 (3)

  • Jinactus Consulting Pvt Ltd

    Initiate, Grow, Excel.

    Jinactus Consulting is a business management consultant with over 10 years of experience in helping IT companies scale and transform. We offer a comprehensive range of services, including sales and marketing outsourcing, custom app and software development, and SaaS solutions. Our team of experienced...

    Top Services:

    • Software Development
    • Software Testing
    • Big Data Analytics
    • IT Services
    • Call Centers
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    Jinactus Consulting Pvt Ltd Services

    • Software Development
    • Software Testing
    • Big Data Analytics
    • IT Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • PrimeBPM
    • Thrymr Software
    • CodmanAI
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    Jinactus Consulting Pvt Ltd Reviews & Testimonials

    • saim thakur
      saim thakur Review from Google
      5.0 ★

      saim thakur's Review Sourced from Google

      After completing my MBA, joining Jinactus has been a game-changer. Their top-notch training has not only equipped me for the IT industry but also filled me with pride. I'm grateful for the invaluable experience and highly recommend Jinactus for anyone looking to excel in their IT career.

    • Nikita Singh
      Nikita Singh Review from Google
      5.0 ★

      Nikita Singh's Review Sourced from Google

      I am using Services of Jinactus since years. They always understand our project position and suggest us software according to our needs.

    • Harpreet Singh
      Harpreet Singh Review from Google
      5.0 ★

      Harpreet Singh's Review Sourced from Google

      Jinactus is startup but with wealth of experience. Organisation paves the way for better learning, give opportunities for growth and most importantly let’s you make mistakes n learn from them.

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    4.7 4.7 (15)

  • Magellan Solutions USA

    Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000

    Magellan Solutions USA Services

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • US Department of Veterans Affairs
    • US Department of Treasury
    • North Texas Tolling Authority
    • San Francisco Municipal Transportation Agency
    • Service One of Brevard
    • TMS Insurance Brokerage
    Data sourced from the agency's DesignRush profile

    Magellan Solutions USA Reviews & Testimonials

    • Alex Lavarsse
      Alex Lavarsse Review from Google
      5.0 ★

      Alex Lavarsse's Review Sourced from Google

      super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

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    5.0 5.0 (1)

  • Optima Communications International Inc

    Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000

    Optima Communications International Inc Services

    • Call Centers
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Corporate Services Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile

    Optima Communications International Inc Reviews & Testimonials

    • Rise Wu
      Rise Wu Review from Google
      1.0 ★

      Rise Wu's Review Sourced from Google

      How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!

    • A Better World View
      A Better World View Review from Google
      2.0 ★

      A Better World View's Review Sourced from Google

      I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star. I felt quite anxious about all these calls. I do not know if it’s actually a scam or not

    • Hitha surendranath
      Hitha surendranath Review from Google
      1.0 ★

      Hitha surendranath's Review Sourced from Google

      Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.

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    2.0 2.0 (106)

  • LeadMaker Agency

    High Performance Marketing Services.

    We are a marketing agency focusing on B2B sales lead generation, outsourcing and AI consulting. Based in the Philippines and serving the world, LeadMaker offer Lead Generation services and call center support. Our services cross multiple industries and employ a variety of methods bespoke to our clients unique...

    Top Services:

    • Web Design
    • SEO
    • BPO
    • Digital Marketing
    • Call Centers
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $44/hr
    Minimal Budget
    Under $1,000

    LeadMaker Agency Services

    • Web Design
    • SEO
    • BPO
    • Digital Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Allstate Insurance
    • Farmers Insurance
    • Hewlett Packard
    • Symmetry Financial
    • Quility Financial Advisors
    Data sourced from the agency's DesignRush profile
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  • iRapidO Global

    Driven by Excellence

    iRapidO Global is a Business Process Management organization delivering scalable back-office and operational support to growing businesses worldwide. We combine domain expertise, structured process frameworks, automation, and AI-enabled tools to help companies improve efficiency, control costs, and focus on...

    Top Services:

    • Accounting
    • BPO
    • Business Consulting
    • Call Centers
    • HR Outsourcing
    • Show more
    Location
    Faridabad, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $50,000 & Up

    iRapidO Global Services

    • Accounting
    • BPO
    • Business Consulting
    • Call Centers
    • HR Outsourcing
    • Customer Support
    • Market Research
    • Phone Answering Services
    • IT Services
    • IT Compliance Solution
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance
    • Insurance
    • Health Care
    Data sourced from the agency's DesignRush profile

    iRapidO Global Reviews & Testimonials

    • Nurse Gigs
      Nurse Gigs Review from Google
      5.0 ★

      Nurse Gigs's Review Sourced from Google

      iRapidO offers top-quality services with impressive speed and professionalism. Their team handles projects efficiently and ensures consistent, high-value results. Great service experience with strong reliability—definitely recommended for businesses needing fast and dependable solutions.

    • Driver Gigs
      Driver Gigs Review from Google
      5.0 ★

      Driver Gigs's Review Sourced from Google

      iRapidO delivers outstanding quality and services. The team is highly professional, fast, and reliable, providing excellent results every time. Their support, pricing, and overall service experience make iRapidO one of the best choices for businesses. Highly recommended!

    • Abhishek Pal vlogz
      Abhishek Pal vlogz Review from Google
      4.0 ★

      Abhishek Pal vlogz's Review Sourced from Google

      I had a great experience working with iRapidO Global. The team is professional, responsive, and truly understands business needs. They deliver quality work on time and make collaboration smooth and efficient. I’m impressed with their expertise in global capability centers and how seamlessly they handle operations. Highly recommend them to any company looking for a reliable and experienced partner.

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    4.0 4.0 (1)

  • Econx Group

    Diversified Holding Company

    We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...

    Top Services:

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Cape Town, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Econx Group Services

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Call Centers
    • Market Research
    • Transcription Services
    • Accounting
    • Big Data Analytics
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Hardware & Networking Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
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  • Airova

    Powering The Future Of Business

    Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • AI Development
    Location
    Markham, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000

    Airova Services

    • Call Centers
    • Phone Answering Services
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SharpTax
    • Sage Notary
    • Atlas Insurance
    • Quick Flo Financial
    • Pro Pips
    • White Stone Capital
    • SwyftPay
    Data sourced from the agency's DesignRush profile
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  • Awantrix

    Enterprise IT Solutions That Drive Business Growth

    Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • IT Services
    • IT Compliance Solution
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $79/hr
    Minimal Budget
    Under $1,000

    Awantrix Services

    • BPO
    • Call Centers
    • Business Consulting
    • IT Services
    • IT Compliance Solution
    • Cloud Consulting
    • Cybersecurity
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ignets
    • ACH Health
    • For2 Care
    Data sourced from the agency's DesignRush profile
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  • LQ Innovations

    Today, It's Leads. Tomorrow, It's Business.

    LQ Innovations helps global B2B companies accelerate growth through performance driven lead generation, appointment setting, and data research customized for each clients Go to market strategy...

    Top Services:

    • Email Marketing
    • Content Marketing
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Pune, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    LQ Innovations Services

    • Email Marketing
    • Content Marketing
    • Call Centers
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Symantec
    • Verint
    • Claranet
    • Zendesk
    Data sourced from the agency's DesignRush profile
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  • S3 Technology Group

    Your CRM and Communication Solutions Partner

    S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...

    Top Services:

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    S3 Technology Group Services

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mad Subie Performance
    • Davis Realty
    • USAA
    Data sourced from the agency's DesignRush profile
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Call Centers Specializations

Services Related to Call Centers

Popular Services

How to Hire the Best Call Center Companies

How can a call center agency benefit your business?

Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.

According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.

However, customer expectations are also increasing.

52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.

Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.

Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.

How much do their services cost?

The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.

Here are approximate rates per region:

  • North America (United States and Canada): $25-$45 per hour
  • Western Europe and Australia: $35-$45 per hour
  • Eastern Europe and South Africa: $12-$15 per hour
  • Latin America: $10-$15 per hour
  • Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour

Based on these hourly rates, these are the estimated call center service costs:

  • Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
  • Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
  • Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.

In terms of engagement models, below are the average pricing packages:

  • Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
  • Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
  • Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.

Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.

How to choose the best provider for your business?

Consider following these steps to choose the best call center for your business:

  1. Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
  2. Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
  3. Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
  4. Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
  5. Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
  6. Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
  7. Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.

What questions should you ask before hiring?

Before hiring a call center company, ask these questions to confirm business fit:

Relevant Background

  1. Can you provide case studies and client references in my sector and with similar volume and complexity?
  2. Can you share interaction recordings, service demos, or QA scorecards?
  3. Where are your agents located? What is your talent selection and training process like?

Services and Processes

  1. How do you handle escalations and difficult interactions?
  2. Do you use AI in your processes? How do you balance human and automated services?
  3. How do you approach quality assurance, and what QA targets do you recommend?
  4. What are your security and compliance controls? What proof can you provide?

Related to Your Project

  1. What SLAs can you commit to, and what happens if you miss them?
  2. How do you customize your services to my brand voice, customer segments, and policies?
  3. What software do you use, and can they integrate with my existing systems?
  4. What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?

How do call centers monitor success?

Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.

These are the common KPIs that they track:

Customer experience

  • Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
  • First call resolution measures the percentage of calls that agents resolve within the first interaction.
  • Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.

Operational performance

  • Agent utilization tracks the average time an agent spends handling customer work.
  • Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
  • Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
  • Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.

Why Companies Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

DesignRush rating logos on Trustpilot and Google

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

5 Frequently Asked Questions About Call Center Providers

What services do call centers provide?

Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories: 

  • Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.  
  • Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting. 
  • Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email. 
  • Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.  
  • Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools. 

Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies. 

What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.  

Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels. 

Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends. 

How do these companies use AI?

Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following: 

  • AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.  
  • AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes. 
  • Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions. 
  • Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk). 
  • Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert. 

How to decide between outsourcing call centers vs. in-house call centers?

The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you: 

  Outsource call centers In-house call centers
Advantages
  • Lower infrastructure and employee costs 
  • Faster ramp and easier 24/7 coverage 
  • Access to proven process and multilingual talent 
  • Scale up and down more quickly
  • Greater control over hiring, training, and culture 
  • Tighter governance and direct oversight 
  • Easier alignment to product changes and internal stakeholders 
Disadvantages
  • Less direct control over day-to-day execution 
  • Requires strong onboarding and training to match brand standards 
  • Risk of inconsistent performance if governance is weak 
  • Higher fixed costs (management, recruiting, tools, and facilities) 
  • Slower to scale, especially during peak seasons
  • Requires significant investment for 24/7 coverage
Best for
  • Brands with fluctuating customer support volumes 
  • Organizations needing fast rollout, 24/7 coverage, or multi-lingual coverage 
  • Businesses looking for affordable customer support solutions 
  • Organizations that want greater control and operate in a highly regulated environment 
  • Companies with high complexity support tied closely to product 
  • Startups and small businesses with small customer service demand 

When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale. 

Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams. 

Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours. 

Choose nearshore if you want to balance cost, collaboration, and operational control. 

Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues. 

Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA. 

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