Top Call Center Providers in 2026

Q: What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels. Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.

Q: When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale. Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams. Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours. Choose nearshore if you want to balance cost, collaboration, and operational control. Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues. Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.

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Call Center Companies

Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.

Best Call Center Companies

23 Companies-Rankings updated: October 21, 2026

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Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Hospitality × $1,000 - $10,000 ×

Hugo
Verified
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Show more
Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
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DesignRush verified(8)4.8
Google reviews(9)5.0
DMT Business Development
Do More Than Business Development and Beyond
DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...
Top Services:
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Show more
Location
Ottawa, Canada
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
14 Projects Listed
DMT Business Development Services
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Market Research
Business Consulting
Direct Marketing
CRM Consulting
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Biovision Diagnostics
Kandji
Productive
VOLA
YouTeam
CDS Global Cloud
Derm For Primary Care
Hubilo
Concordia University
Yodeck
Data sourced from the agency's DesignRush profile
DMT Business Development Reviews & Testimonials
Yana Okushko Growth Manager at DreamX
5.0★
Lead Generation Review from Yana Okushko
Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.
David Morneau Co-founder and CEO at inBeat Agency
5.0★
Email Marketing Review from David Morneau
We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.
Vaysh Kewada CEO and Co-Founder at Salience Labs
5.0★
Social Media Marketing Review from Vaysh Kewada
Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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DesignRush verified(14)4.9
Google reviews(4)5.0
SupportSave
Scalable, 24/7 Technical Support That Powers Performance, Productivity, and CX
SupportSave offers inbound and outbound call center services in the US at affordable rates. Our services include on-call support, live chat, order processing, lead generation, telemarketing, etc. Check out pricing packages, which start from just $11 per hour per agent. By partnering with SupportSave as their...
Top Services:
Call Centers
Location
Norcross, Georgia
Number of Employees
100 - 249
Average Hourly Rate
$11/hr
Minimal Budget
$1,000 - $10,000
SupportSave Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Window Technology
Global Seamless
I Love My offers
Data sourced from the agency's DesignRush profile
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Internet Nerdz
Trusted Advisors, VARs, Managed IT & Technology Broker Services.
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions...
Top Services:
IT Services
Managed Services
Cloud Consulting
Cybersecurity
IT Compliance Solution
Show more
Location
Pensacola, Florida
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Internet Nerdz Services
IT Services
Managed Services
Cloud Consulting
Cybersecurity
IT Compliance Solution
Business Consulting
Call Centers
Phone Answering Services
IoT
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Clearspan Communications
Cynergy HiTech
Innisfree Hotels
Tandy Leather
Higgenbotham Insurance Agency
Northland Development
Prominence Hospitality
Fora Financial
Entouch Controls
Nexxiot Inc.
Data sourced from the agency's DesignRush profile
Internet Nerdz Reviews & Testimonials
Scott Berg VP of Operations at Sigma Funding Group
5.0★
IT Services Review from Scott Berg
If you're looking for a company to handle your IT and telephony needs then Scott and his team at Internet Nerdz is who you should be working with. They have my highest recommendation!
Shaun Green Review from Google
5.0★
Shaun Green's Review Sourced from Google
Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!
Angelica Cervantes Review from Google
5.0★
Angelica Cervantes's Review Sourced from Google
In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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DesignRush verified(1)4.3
Google reviews(11)4.3
Upstream BPO
Excellent People, Exceptional Service
Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...
Top Services:
Call Centers
BPO
HR Outsourcing
Customer Support
Show more
Location
Kuala Lumpur, Malaysia
Number of Employees
1000 & Up
Average Hourly Rate
$8/hr
Minimal Budget
$1,000 - $10,000
Upstream BPO Services
Call Centers
BPO
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Changi Travel Services
Honeywell
Grab
TADA
Shell
Senoko Enenrgy
HP
Ninja Van
Cainiao
Best Express
Data sourced from the agency's DesignRush profile
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Google reviews(3)5.0
Antasis Pte Ltd
The BPO With A Heart
Founded in 2002, Antasis is a trusted Singapore-based provider of outsourced business solutions. We deliver world-class customer service, IT support, and back-office operations through a flexible, innovative workforce. Certified in ISO 27001, ISO 9001, Bizsafe Level 3, COPC, and Six Sigma, we ensure quality...
Top Services:
BPO
Call Centers
Location
Singapore, Singapore
Number of Employees
250 - 499
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Antasis Pte Ltd Services
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Getgo
Canadian Pizza
Healthy School Supply
Data sourced from the agency's DesignRush profile
Antasis Pte Ltd Reviews & Testimonials
nontombi mooi Review from Google
5.0★
nontombi mooi's Review Sourced from Google
wanted to confirm I received and email and i went through the interview process with someone who claims to be working and recruiting for your company. I want to confirm if it is legit they are recruiting from South Africa to work and be based in Cambodia.
Daryl Deanna Review from Google
5.0★
Daryl Deanna's Review Sourced from Google
Receive a text from someone claiming from this company other branch, in Bukit Indah, JB. Can you guys clarified this?
Andrew Chng Review from Google
5.0★
Andrew Chng's Review Sourced from Google
I just wanted to let you know that it's been great working with Antasis. Thank you so much for meeting our needs and a partner that is easy to work with.
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Google reviews(21)5.0
Proman Consulting
Proman Consulting is a B2B lead generation and business development agency helping companies build predictable sales pipelines, reach the right decision-makers, and turn outbound activity into qualified business opportunities...
Top Services:
Business Consulting
Market Research
Call Centers
Customer Support
Content Marketing
Show more
Location
Kragujevac, Serbia
Number of Employees
Under 49
Average Hourly Rate
$70/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
Proman Consulting Services
Business Consulting
Market Research
Call Centers
Customer Support
Content Marketing
Direct Marketing
Email Marketing
Digital Marketing
Media Buying
Digital Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Software Development Industry
SAAS Industry
HR Industry
eCommerce Industry
Hospitality Industry
Insurance Industry
Health Industry
Automotive Industry
Logistics Industry
Data sourced from the agency's DesignRush profile
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Immpact Global
Patient and customer care
We provide guidance and support that acts as a seamless extension of your business. Our trained agents treat your clients with the warmth and respect they deserve, utilizing AI guidance to ensure fast, first-call resolutions without unnecessary escalations...
Top Services:
BPO
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Palos Heights, Illinois
Number of Employees
Under 49
Average Hourly Rate
$14/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Immpact Global Services
BPO
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Zmedi Healthcare
UHS
Aetna
Data sourced from the agency's DesignRush profile
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Technodream
Redefining The Way Outsourcing Works
Technodream provides high-quality, affordable web development, web design, online marketing, and call center services for businesses in the US, UK, and Australia...
Top Services:
BPO
Call Centers
Location
Las Vegas, Nevada
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Technodream Services
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Retail Industry
Electronics Industry
Transportation & Logistics Industry
Consumer Goods Industry
Construction Industry
Health Care Industry
Data sourced from the agency's DesignRush profile
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Dastify Solutions
AI-Powered Medical Billing Company
Dastify Solutions is an Austin, Texas-based revenue cycle management (RCM) firm with a presence in California, specializing in AI-driven medical billing, credentialing, and accounts receivable (AR) recovery...
Top Services:
BPO
Email Marketing
SEO
Digital Marketing
Social Media Marketing
Show more
Location
Austin, Texas
Number of Employees
100 - 249
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Dastify Solutions Services
BPO
Email Marketing
SEO
Digital Marketing
Social Media Marketing
Managed Services
IT Services
Business Consulting
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Beauty Industry
Health Care Industry
Wellness & Fitness Industry
Data sourced from the agency's DesignRush profile
Dastify Solutions Reviews & Testimonials
John Monroe Review from Google
5.0★
John Monroe's Review Sourced from Google
We had several ageing claims that our internal team could not resolve. Dastify Solutions reviewed each account contacted the payers & addressed the issues holding up payment. Their follow-up was organized and effective
Charles Mass Review from Google
5.0★
Charles Mass's Review Sourced from Google
Managing billing internally had become overwhelming for our practice. Dastify Solutions now handles our claims, payment posting, denials, and payer follow-ups while keeping us updated with clear reports. We finally have a billing process we can understand and manage confidently
Yami Sozi MD Review from Google
5.0★
Yami Sozi MD's Review Sourced from Google
We’ve been partnering with Dastify Solutions for our mental health practice, and they have been absolutely fantastic to work with. The onboarding process was seamless, thanks to Andy Adams on the sales side he was incredibly nice, patient, and made sure all our initial questions were answered. On a day-to-day basis, Ricky, our operations manager, has been a total lifesaver. He handles all of our billing and complex mental health prior authorizations flawlessly. It’s a huge relief knowing our claims are in such capable hands. Highly recommend them!
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Google reviews(17)4.7
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Trupp Global
Crazy Good Outsourcing
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
BPO
Customer Support
Call Centers
IT Services
Show more
Location
Bengaluru, India
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Trupp Global Services
BPO
Customer Support
Call Centers
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Real Estate Sector
Big Data Company
Construction Sector
Data sourced from the agency's DesignRush profile
Trupp Global Reviews & Testimonials
Jyoti Chakrapani Review from Google
1.0★
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra Review from Google
1.0★
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar Review from Google
1.0★
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
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Google reviews(56)4.0
Oversea Staffing Solution
Caribbean roots, global reach.
Founded in 2020, Oversea Staffing Solutions LLC has emerged as a leading call center staffing agency in the Caribbean, bridging the gap between world-class bilingual talent and forward-thinking businesses...
Top Services:
BPO
Call Centers
Market Research
Phone Answering Services
HR Outsourcing
Show more
Location
Lithia Springs, Georgia
Number of Employees
50 - 99
Average Hourly Rate
$11/hr
Minimal Budget
$1,000 - $10,000
Oversea Staffing Solution Services
BPO
Call Centers
Market Research
Phone Answering Services
HR Outsourcing
Translation Services
Transcription Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Upwork
Freelancer
Livops
Data sourced from the agency's DesignRush profile
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Plus Back Office
Outsource Your Back Office Today
Plus Back Office helps accounting firms, property management companies, and recruitment agencies build dedicated offshore teams in the Philippines. Unlike typical outsourcing, all staff work from a secure, office-based environment with company-managed systems and on-site supervision. We handle hiring, HR...
Top Services:
BPO
Accounting
Customer Support
HR Outsourcing
Call Centers
Show more
Location
Cebu City, Philippines
Number of Employees
Under 49
Average Hourly Rate
$7/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Plus Back Office Services
BPO
Accounting
Customer Support
HR Outsourcing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Clever Visas
Better Accountants
Cerne Ventures
The Film Guys
On Call For You
Data sourced from the agency's DesignRush profile
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UpHiire
Connecting Talent. Elevating Companies.
UpHiire is a nearshore staffing partner for U.S. small and mid-sized businesses that need reliable remote help without the cost of a local hire. We recruit bilingual professionals across Latin America, test their skills and English, and introduce only candidates ready to work U.S. hours. Clients hire...
Top Services:
HR Outsourcing
Customer Support
Business Consulting
Accounting
BPO
Show more
Location
Mixco, Guatemala
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
UpHiire Services
HR Outsourcing
Customer Support
Business Consulting
Accounting
BPO
Logistics
Phone Answering Services
Translation Services
Market Research
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NAINOA LLC
EXDS UNLIMITED
Simple Hire
Data sourced from the agency's DesignRush profile
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frontdesq
Your phone, taken care of
frontdesq is an AI receptionist and virtual receptionist that answers business calls, handles common enquiries, qualifies callers, captures details, books appointments, and routes urgent calls. Built for businesses that cannot afford to miss opportunities, frontdesq provides reliable after-hours and overflow...
Top Services:
Phone Answering Services
Customer Support
BPO
Call Centers
Software Development
Show more
Location
Brisbane, Australia
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
frontdesq Services
Phone Answering Services
Customer Support
BPO
Call Centers
Software Development
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Adabco Boutique Hotel
General Home Services (GHS)
My Physio My Health
Place Estate Agents
Animal Referral & Emergency Network
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Google reviews(1)5.0
ContactWorks
Flexible. Scalable. Exceptional
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Top Services:
Customer Support
Managed Services
IT Services
BPO
Call Centers
Show more
Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$28/hr
Minimal Budget
$1,000 - $10,000
ContactWorks Services
Customer Support
Managed Services
IT Services
BPO
Call Centers
Phone Answering Services
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Internet provider
Healthcare
Transportation
Data sourced from the agency's DesignRush profile
ContactWorks Reviews & Testimonials
Jeff B Review from Google
5.0★
Jeff B's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.
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Google reviews(5)4.8
Konsyg PTE Ltd
Stop Chasing Leads. Start Closing Deals.
Konsyg is a global lead generation and sales outsourcing firm that delivers sales-ready leads, booked meetings, and scalable revenue growth for businesses of all sizes. We eliminate the hassle of cold outreach by providing pre-qualified, high-intent prospects, ensuring your sales team focuses on closing...
Top Services:
Customer Support
Digital Strategy
Email Marketing
Digital Marketing
Business Consulting
Show more
Location
Singapore, Singapore
Number of Employees
Under 49
Average Hourly Rate
$1000/hr
Minimal Budget
$1,000 - $10,000
Konsyg PTE Ltd Services
Customer Support
Digital Strategy
Email Marketing
Digital Marketing
Business Consulting
Market Research
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
PikoHANA
FEV3R
Gympass
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Netquall
Transforming Businesses Through Digital Innovation
Netquall is a global IT solutions and technology services company specializing in web design and development, web applications, custom software development, graphic design, digital marketing, and professional IT training. The company emphasizes delivering quality solutions within deadlines while maintaining...
Top Services:
Web Design
Web Development
Software Testing
Mobile App Development
Software Development
Show more
Location
Wayne, New Jersey
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Netquall Services
Web Design
Web Development
Software Testing
Mobile App Development
Software Development
Digital Marketing
Call Centers
Business Consulting
DevOps Consulting
IT Compliance Solution
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Ground Alliance
Blackbird Worldwide
Shuttle Driver
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Netsec
Unlock Your Business Potential with Our IT Mastery!
At Netsec, a distinguished IT consulting firm, we specialize in the management of intricate networks and security infrastructure, demonstrating our expertise across a diverse range of technologies...
Top Services:
Cybersecurity
IT Services
IT Compliance Solution
Cloud Consulting
Managed Services
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$120/hr
Minimal Budget
$1,000 - $10,000
Netsec Services
Cybersecurity
IT Services
IT Compliance Solution
Cloud Consulting
Managed Services
IoT
Software Development
Business Consulting
Call Centers
DevOps Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Colucci Associates
Elias Properties
RMA Develpment
Data sourced from the agency's DesignRush profile
Netsec Reviews & Testimonials
Lisa Colucci Review from Google
5.0★
Lisa Colucci's Review Sourced from Google
Excellent service! Hemil is always quick to respond and resolves any issues effectively. Would highly recommend.
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Google reviews(2)5.0
CP Digital
Creative Power Digital
We are a marketing agency specialized on generating advertising and promotions for all available in the market digital platforms.We aim to become trusted advisors to our customers, offering integral solutions and constantly adapting to our customers trends and changes at the digital environment...
Top Services:
Digital Services
Graphic Design
Branding
Design Services
Web Design
Show more
Location
Mexico City, Mexico
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
CP Digital Services
Digital Services
Graphic Design
Branding
Design Services
Web Design
Web Development
SEO
Social Media Marketing
CRO
Call Centers
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Gocar
Sunroad
Terralta
Renault
Nissan
Honda
VW
Seat
Cupra
Chirey
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Google reviews(6)5.0
Primo Interactive
Acquire, Convert, Optimise, Grow
Primo Interactive has been building the digital machinery behind UK businesses since 2006: hand-coded websites, bespoke CRM, AI voice agents, e-commerce platforms, and the SEO and paid search that keep them busy. One UK and EU team, twenty-plus disciplines, every platform owned outright by the client...
Top Services:
Web Design
Web Development
eCommerce Development
CRO
Digital Marketing
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Location
London, United Kingdom
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Primo Interactive Services
Web Design
Web Development
eCommerce Development
CRO
Digital Marketing
eCommerce
AI Development
Business Consulting
CRM Consulting
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Ametek
Cheshire Vending
Citation
Manx Financial Group
Redtooth
Warwick Hall Cars
Data sourced from the agency's DesignRush profile
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Dispatching Answering Service
Outsourced Answering Service For Dispatch
Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
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Location
Lahore, Pakistan
Number of Employees
Under 49
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Dispatching Answering Service Services
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
Web Design
Web Development
PPC
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Royal Taxi
Sal Limo Service Miami
Guelph Taxi
Allen Limousine, Inc
Eco Taxi
Data sourced from the agency's DesignRush profile
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RG INSYS
Ship Software 3× Faster. Fewer Bugs. Lower Cost.
RG INSYS is an AI-native engineering firm dedicated to architecting and deploying high impact software solutions. We specialize in building custom LLM integrations, autonomous agentic workflows, and scalable RAG pipelines, helping modern enterprises harness the power of intelligent automation to drive growth...
Top Services:
AI Development
Mobile App Development
Software Development
IT Services
DevOps Consulting
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Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$80/hr
Minimal Budget
$1,000 - $10,000
RG INSYS Services
AI Development
Mobile App Development
Software Development
IT Services
DevOps Consulting
Market Research
Call Centers
Web Development
eCommerce Development
Product Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Aegis Soft Tech
Aventuria
StepLoops Technologies
Data sourced from the agency's DesignRush profile
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Call Centers Specializations

Services Related to Call Centers

Popular Services

How to Hire the Best Call Center Companies

How can a call center agency benefit your business?

Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.

According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.

However, customer expectations are also increasing.

52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.

Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.

Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.

How much do their services cost?

The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.

Here are approximate rates per region:

North America (United States and Canada): $25-$45 per hour
Western Europe and Australia: $35-$45 per hour
Eastern Europe and South Africa: $12-$15 per hour
Latin America: $10-$15 per hour
Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour

Based on these hourly rates, these are the estimated call center service costs:

Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.

In terms of engagement models, below are the average pricing packages:

Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.

Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.

How to choose the best provider for your business?

Consider following these steps to choose the best call center for your business:

Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.

What questions should you ask before hiring?

Before hiring a call center company, ask these questions to confirm business fit:

Relevant Background

Can you provide case studies and client references in my sector and with similar volume and complexity?
Can you share interaction recordings, service demos, or QA scorecards?
Where are your agents located? What is your talent selection and training process like?

Services and Processes

How do you handle escalations and difficult interactions?
Do you use AI in your processes? How do you balance human and automated services?
How do you approach quality assurance, and what QA targets do you recommend?
What are your security and compliance controls? What proof can you provide?

Related to Your Project

What SLAs can you commit to, and what happens if you miss them?
How do you customize your services to my brand voice, customer segments, and policies?
What software do you use, and can they integrate with my existing systems?
What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?

How do call centers monitor success?

Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.

These are the common KPIs that they track:

Customer experience

Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
First call resolution measures the percentage of calls that agents resolve within the first interaction.
Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.

Operational performance

Agent utilization tracks the average time an agent spends handling customer work.
Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.

Sources

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Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Why companies trust DesignRush

Every agency is independently vetted before it can be listed or ranked

Identity Check

We verify businesses and reviewer LinkedIn profiles for integrity.

Agencies vetted: 128,842+

Portfolio Review

We review agency work, case studies, and results to confirm skill.

Applicants rejected: 47%

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We monitor listings regularly; outdated agencies are removed.

Agencies verified: 23

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Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.

See how rankings and monetization work.

5 Frequently Asked Questions About Call Center Providers

What services do call centers provide?

Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:

Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.
Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.
Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.
Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.
Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.

Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.

What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.

Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.

Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.

How do these companies use AI?

Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:

AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.
AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.
Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.
Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).
Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.

How to decide between outsourcing call centers vs. in-house call centers?

The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:

	Outsource call centers	In-house call centers
Advantages	Lower infrastructure and employee costs Faster ramp and easier 24/7 coverage Access to proven process and multilingual talent Scale up and down more quickly	Greater control over hiring, training, and culture Tighter governance and direct oversight Easier alignment to product changes and internal stakeholders
Disadvantages	Less direct control over day-to-day execution Requires strong onboarding and training to match brand standards Risk of inconsistent performance if governance is weak	Higher fixed costs (management, recruiting, tools, and facilities) Slower to scale, especially during peak seasons Requires significant investment for 24/7 coverage
Best for	Brands with fluctuating customer support volumes Organizations needing fast rollout, 24/7 coverage, or multi-lingual coverage Businesses looking for affordable customer support solutions	Organizations that want greater control and operate in a highly regulated environment Companies with high complexity support tied closely to product Startups and small businesses with small customer service demand

When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.

Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.

Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.

Choose nearshore if you want to balance cost, collaboration, and operational control.

Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.

Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.

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