Customer Support Review from Anonymous

Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.

Customer Support Review from Anonymous

We have been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly. Several calls to companies found us waiting for a return call, except for Westpark Communications! They called us back within a few hours and had a plan in play by day two and by day 5 we were up and running smoothly with no issues. We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone calls to make sure we are satisfied and that they are meeting our needs. The voice messages are promptly delivered to our mail box for us to review at any time of the day. Love this option because it is like talking directly to the customer. The emergency calls are immediately dispatched to the technician on call. If the technician does not respond after two attempts, it immediately goes to Climate-Tech’s management for direct action so customers are not held up. When we have changes to the on-call schedule, I just make a phone call or send an email and their response is immediate. We even get a confirmation that it was completed. Complete confidence that our requests are being met. Price wise they are very reasonable and they were willing to work within our price range. Westpark Communications has so much more to offer and as our company grows we know that they will meet our needs. Thank you, Westpark Communications, we consider you part of our family!

Customer Support Review from Anonymous

We recently started working with Westpark Communications after completing an acquisition of another company and finding they were already using them (we previously relied on an after-hours voicemail which often delayed our response time). We expanded the service to both of our locations and have been more than pleased at how well they handle our calls. The employees are professional and courteous, and any changes we need to make (such as to accommodate holidays, short days, etc.) are easy to communicate and have been handled. Our calls are fielded with the necessary details and dispatched promptly, and it allows us to better respond and address our customers’ needs in after-hours situations. I highly recommend Westpark Communications for your business answering service needs!