Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...
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Physicians Revenue Group, Inc. is the best medical billing company in the USA, that helps physicians to focus on patient care and boost their practice revenue...
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We are a Call Center that specializes in BPO (Business Process Outsourcing) services, serving campaigns across the American continent and developing Nearshore strategy. We are an extension of your company; we integrate corporate culture with technical and human capital physical structures to provide contact...
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Providing businesses with the most advanced accounting and financial services is Accario's primary mission. Accario's services and disciplines continue to help clients maintain a healthy balance sheet and have peace of mind no matter the size of their business, be it a small franchise or a large enterprise...
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Since mid-2014, DataWits has worked with clients from the United States, Canada, the United Kingdom, Australia, and the Middle East. The majority of our clients rely on us on an ongoing basis to meet their outsourcing and offshoring needs. We primarily serve the Data Entry, Data Processing, and Support...
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Hire Whoever, Wherever, Whenever.Easily Onboard, Insure, Pay and Manage your workforce with our all in one solution...
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Data Entry Export has been established to be the leading offshore data entry services in USA. As we all know, data has become an integral element of every business organization. Hence, it is of utmost to implement systematic data management process. Regardless of your business nature and functioning, our...
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Prossistant is your trusted partner in business support, streamlining operations, client communication, and back-office processes. Our skilled team delivers tailored assistance across marketing, sales, administration, accounting, paralegal, and technical workflows. Integrated seamlessly into your systems, we...
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eClaim Solution is a leading provider of healthcare billing services in the USA, helping medical practices simplify their revenue operations with accuracy and compliance. Our team specializes in end-to-end revenue cycle management services that ensure faster payments, reduced denials, and consistent...
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BilNow is a premier provider of end-to-end Revenue Cycle Management (RCM) solutions, dedicated to optimizing the financial health of healthcare practices. We specialize in precision Medical Coding and Billing Services, ensuring rapid claim submission and maximum reimbursement...
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HelloMDs streamlines medical billing through smart, technology-driven solutions that increase revenue, minimize claim denials, and simplify the entire RCM process. Supporting 80+ practices across 48+ specialties, we enable healthcare providers to focus on patient care while we manage billing with accuracy...
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ANR Medical Billing LLC is a Connecticut-based revenue cycle management company helping healthcare providers maximize reimbursements and reduce claim denials. We specialize in end-to-end medical billing, coding, credentialing, and denial management for practices across the USA...
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devabit is an Eastern European IT company with many years of excellence as a reliable technology partner for innovative companies across North America, Europe, UAE. We have earned our customers' trust by providing expert software engineering and consultancy services to many businesses including Casio...
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Our professional team can take full responsibility for finding the leads, contacting them and delivering to your Inbox prospect who is interested in your services/product...
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Afrishore BPO is a leading South Africa call center and customer support outsourcing provider, delivering high-quality voice, email, and chat support to companies in the US, UK, and Europe. Our English-speaking South African agents provide exceptional customer experience at a fraction of the cost of onshore...
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Fluency LLC provides a comprehensive suite of human-led call center services designed to bridge communication gaps and enhance customer experience. Based in Columbus, Ohio, we specialize in high-stakes environments where linguistic precision and cultural empathy are essential...
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Data-Entry-India.com is a global Data & AI operations partner. Serving 3,850+ clients across 50+ countries, we specialize in enterprise data operations, AI training data services, digital commerce data support, data research and intelligence services, and document and content-related support...
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Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Our friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and...
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Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...
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Forrards Group provides Remote DBA support, database and custom software development services for customers around the globe...
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3i Data Scraping is a Best Web data scraping services and Data Extraction Company USA. Web Crawling, Data Mining Services to global clients. Hire our scraper experts the USA...
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Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...
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Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational...
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DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...
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We are the heart-centered online Bookkeepers of New York who actually care about your success...
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One Stop Business Solutions...
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Weave Solutions Inc. is a growing outsourcing company in the Philippines serving the needs of companies in the technology, engineering, manufacturing, and retail industries. We know what it takes to grow teams from start-ups to supporting large enterprises across a wide range of positions and job le...
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RPM stands out as a comprehensive solution provider, offering bilingual expertise in both English and Spanish, with the flexibility to provide full-time or part-time dedicated resources, fully managed to meet diverse operational needs. Our capabilities span a wide spectrum, encompassing intricate back-office...
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Silver Bell Group provides comprehensive BPO solutions to streamline operations and drive scalability. Offering 24/7 support and a dedicated point of contact, the agency manages essential functions such as sales, customer support, IT, and marketing. Silver Bell Group allows businesses to focus on growth while...
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Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa...
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Outsource Work is an Outstaffing Company specializing in Finance Recruitment and Bookkeeping Services. We help businesses hire skilled Ukrainian professionals who deliver accuracy, reliability, and cost savings of up to 70%...
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Cavinolr Recruiters specializes in connecting top-tier talent with organizations in CS, Retention , sales, life sciences, healthcare, and biotechnology sectors. The firm combines industry expertise with personalized strategies to deliver exceptional recruitment solutions tailored to clients' unique needs...
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International Outsourcing Group provides outsourcing services to businesses across the globe. From Marketing, Bookkeeping and Administration to more specialized outsourcing capabilities, International Outsourcing Group is your trusted partner for achieving your business goals...
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We help businesses connect with their customers through fast, friendly and reliable communication...
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A leader in providing Medical Credentialing, Licensing & Billing services nationwide. Our mission is to simplify the administrative challenges faced by healthcare providers. We provide services for physician group practices, medical laboratories, skilled nursing facilities, telehealth & more...
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Market Force is a customer experience, employee engagement, and operational optimization firm that helps multilocation businesses improve performance through data-driven insights, analytics, consulting, and performance measurement solutions. The agency supports brands in hospitality, retail, convenience...
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CCSAV est le centre d'externalisation offshore francophone de référence, basé en Tunisie avec une direction canadienne. Nous fournissons des collaborateurs qualifiés (comptables, développeurs, RH, service client) aux entreprises du Québec, de France, Belgique, Suisse et Luxembourg dès 19/h...
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Clark Outsourcing is a Philippines-based outsourcing company providing reliable offshore staffing and remote workforce solutions to businesses worldwide...
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The SalesBridge is an "Artificial and Human" Intelligence enabled Demand Generation Company focused on providing a full-funnel smart lead nurturing program for Marketing, tech, and software companies...
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We provide sales and Backend support to many business all across the Australia, since 2012 we started with 4 now we are family of 104 all across the Globe , we believe in innovation and once you walk in to us us can find each and every thing that help to build good and strong Business that can run for decades...
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LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
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Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...
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Oworkers is a company with more than 10 years of experience and 400+ employees . Our management has a cumulative 25+ years of experiences in the business process outsourcing (BPO) industry...
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Since 1992, Hitech BPO is an award winning ISO certified company, delivering business process outsourcing solutions, recognized by Dun & Bradstreet as a top BPO Company for four years in a row...
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At GlobalWare Solutions (GWS), we specialize in delivering tailor-made software solutions across diverse industries, from freight to healthcare and beyond. Our commitment to innovation and client satisfaction has enabled us to build a vast and loyal client base. Partner with us to transform your business...
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Acquire Intelligence (formerly Acquire BPO) is a business transformation company and a leading global provider of business process outsourcing (BPO) and AI consulting services. Our transformation approach is built around the Automate, Eliminate, Reallocate framework...
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At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for...
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We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...
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ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...
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Day Translations is a U.S.-based language services company providing professional translation, localization, and interpreting services in 500+ languages...
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Every agency is independently vetted before it can be listed or ranked
Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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