These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.

We Compiled the Best Canada Call Center Service Providers for You

16 Companies - Rankings updated: September 01, 2026

All agencies are evaluated on DesignRush for demonstrated expertise and authentic client reviews to support your decision. Certain placements are paid.

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  • Hugo

    Verified Verified by the DesignRush team for authenticity and credibility.

    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed

    Hugo Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Google
    • Meta
    • Outschool
    • Topicals
    • Attentive
    • Faire
    • Sakara
    • Aurora
    Data sourced from the agency's DesignRush profile

    Hugo Reviews & Testimonials

    • Greg Digneo
      Greg Digneo founder at content guppy
      5.0 ★

      B2B Review from Greg Digneo

      Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

    • Nimmit Shah
      Nimmit Shah Owner at Pi Asset Management Ltd
      5.0 ★

      BPO Review from Nimmit Shah

      Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

    • Jambu Subramanian
      Jambu Subramanian Senior Manager of Operations at Kasha Global
      5.0 ★

      Customer Support Review from Jambu Subramanian

      Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.8 4.8 (8)
    5.0 5.0 (9)

  • Pipeful

    Qualified Leads In Your Pipeline

    Pipeful runs B2B appointment setting and lead generation campaigns using AI-assisted targeting, cold email outreach, and SDR-led qualification across 180+ countries. The agency draws from a database of 300 million verified business emails spanning 75+ industries and serves clients globally...

    Top Services:

    • Email Marketing
    • Direct Marketing
    • Call Centers
    Location
    Toronto, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    6 Projects Listed

    Pipeful Services

    • Email Marketing
    • Direct Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Google
    • Societe Generale
    • Seismic
    • Tenstorrent
    • Yotpo
    • Microsoft
    Data sourced from the agency's DesignRush profile

    Pipeful Reviews & Testimonials

    • Lucas Delacroix
      Lucas Delacroix Financial Director at BNP Paribas
      5.0 ★

      Lead Generation Review from Lucas Delacroix

      Prior to teaming up with Pipeful, we faced challenges in reaching potential clients efficiently. With their expertise, Pipeful crafted customized email campaigns and pinpointed high-quality leads. Consequently, we successfully met our Key Performance Indicators (KPIs), scheduled numerous face-to-face meetings, and broadened our sales pipeline. Their assistance not only saved us time but also heightened our likelihood of closing deals. Pipeful went above and beyond our expectations, surpassing our KPIs by 150% in the initial month and securing an impressive 49 face-to-face appointments for our sales team within just two months. Their expertise in creating impactful email campaigns and identifying high-quality leads proved to be invaluable. Additionally, their team's culture is outstanding they are not only intelligent and highly skilled but also exceptionally responsive. High-quality agencies may sometimes come with a slightly higher price tag. I strongly recommend their services for efficient lead generation and appointment booking. Their expertise and performance are evident, and the team's responsiveness and intelligence significantly enhance the collaboration.

    • Guillaume Leclerc
      Guillaume Leclerc Financial Officer at Sanofi
      5.0 ★

      Lead Generation Review from Guillaume Leclerc

      We opted to explore a lead acquisition agency as we aimed to elevate our business to a higher tier. Recognizing our current lack of expertise in this area, we decided it was prudent to enlist the assistance of professionals. Pipeful assumed key responsibilities, such as pinpointing and drawing in potential clients, arranging meetings with decision-makers, and ensuring genuine interest from prospects in our services. The outcome has left us elated, with a total of 60 confirmed appointments featuring clients who meet our criteria. This level of success is unprecedented in our past experiences. We have successfully secured 120 confirmed appointments with promising leads. The sales pipeline has been expanded, opening up new opportunities for business expansion. We are content with the overall partnership and the caliber of leads that have been generated. Ensure a thorough examination of Pipeful's track record and personalized strategy before engaging their services for lead generation and sales development. To maximize the benefits of your collaboration, clearly define your objectives and goals, and prioritize open communication, honest feedback, and transparent reporting.

    • Léo Fontaine
      Léo Fontaine Commercial Director at Airbus
      5.0 ★

      Lead Generation Review from Léo Fontaine

      Finding clients has consistently been the biggest challenge for our team. However, thanks to Pipeful, our pipeline is growing rapidly. In just one year of working with Pipeful, we closed more deals than we could have imagined. The success has led us to hire two additional sales managers to effectively handle the leads generated by Pipeful and facilitate faster scaling. Pipeful exceeded my expectations. Unlike many lead generation agencies that often generate unqualified leads, Pipeful kept their promises, delivering high-quality leads. Additionally, the collaboration provided valuable insights into our target market and options for positioning our brand. Pipeful has played a crucial role in broadening our client base in the US. Before partnering with them, we had a substantial number of loyal customers in the EMEA region. However, we were eager to extend our market reach and establish long-term relationships with clients in North America. Over the past year of collaboration with Pipeful, the experience has been nothing short of amazing. Our pipeline has seen unprecedented growth during this period. Currently, there's nothing to note that we dislike. The team is highly responsive and consistently delivers exceptional performance. Prior to this, I had the opportunity to collaborate with other lead generation agencies. Despite their grand promises, they, unfortunately, fell short of delivering the desired results. However, working with Pipeful was a completely different experience. Their extensive sales experience and realistic assessment of the situation influenced the strategies they employed to attract potential clients. In the first month of our collaboration, numerous appointments were booked on our calendar. Now, we are contemplating continuing our partnership. Therefore, I wholeheartedly recommend working with them.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    5.0 5.0 (41)

  • DMT Business Development

    Do More Than Business Development and Beyond

    DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...

    Top Services:

    • BPO
    • Email Marketing
    • Call Centers
    • Digital Marketing
    • Content Marketing
    • Show more
    Location
    Ottawa, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    14 Projects Listed

    DMT Business Development Services

    • BPO
    • Email Marketing
    • Call Centers
    • Digital Marketing
    • Content Marketing
    • Market Research
    • Business Consulting
    • Direct Marketing
    • CRM Consulting
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Biovision Diagnostics
    • Kandji
    • Productive
    • VOLA
    • YouTeam
    • CDS Global Cloud
    • Derm For Primary Care
    • Hubilo
    • Concordia University
    • Yodeck
    Data sourced from the agency's DesignRush profile

    DMT Business Development Reviews & Testimonials

    • Yana Okushko
      Yana Okushko Growth Manager at DreamX
      5.0 ★

      Lead Generation Review from Yana Okushko

      Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.

    • David Morneau
      David Morneau Co-founder and CEO at inBeat Agency
      5.0 ★

      Email Marketing Review from David Morneau

      We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.

    • Vaysh Kewada
      Vaysh Kewada CEO and Co-Founder at Salience Labs
      5.0 ★

      Social Media Marketing Review from Vaysh Kewada

      Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.

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    4.9 4.9 (14)
    5.0 5.0 (4)

  • SignMore

    24/7 live answering for property professionals - real people, not bots

    SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    SignMore Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • McGraw Realtors
    • XS Asset Management
    • Chido Real Estate Investments
    • The Agency
    • ONXHomes
    • Quantive Property Management
    • Lang Management
    • RE/MAX
    • Keller Williams Heritage
    • Terra Bella Property Management
    Data sourced from the agency's DesignRush profile

    SignMore Reviews & Testimonials

    • Nick Resto
      Nick Resto Review from Google
      5.0 ★

      Nick Resto's Review Sourced from Google

      We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

    • Fred Paskell
      Fred Paskell Review from Google
      5.0 ★

      Fred Paskell's Review Sourced from Google

      Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

    • Stasia Creek 406 East Realty
      Stasia Creek 406 East Realty Review from Google
      5.0 ★

      Stasia Creek 406 East Realty's Review Sourced from Google

      Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

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    4.6 4.6 (23)

  • Trulioo

    Know Your Customer, Know Your World

    Trulioo is a global identity verification service providing businesses with AML and compliance solutions to ensure secure and efficient onboarding...

    Top Services:

    • Call Centers
    Location
    Vancouver, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1/hr

    Trulioo Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • PSI-Pay
    • Koho
    • Etoro
    Data sourced from the agency's DesignRush profile

    Trulioo Reviews & Testimonials

    • Mike Ferreira
      Mike Ferreira Review from Google
      1.0 ★

      Mike Ferreira's Review Sourced from Google

      Trulioo (ein kanadisches Unternehmen) hat mehrfach bei Boniversum meine deutschen Adress- / Identitätsdaten daten abgefragt. Eine Berechtigung dazu wurde niemals erteilt. Insgesamt 2 Abfragen in 2 Monaten. Es besteht keine verbindung zu Kanada. Dies stellt eine Datenschutzverletzung dar. Rechtliche Schritte folgen !

    • Sherri Pelski
      Sherri Pelski Review from Google
      1.0 ★

      Sherri Pelski's Review Sourced from Google

      The software looked good, the sales team was savvy - we onboarded only to experience very high customer friction and many problems with each process. Unfortunately came to learn too late that Trulioo uses outsourced software from India and they could not fix the problems for our international clients. We agreed to use for KYB but still problems, and tried to find other projects that were not client facing to use down our deposit. At the end, the sales person left, a new team stepped in and said sorry, we will not refund any money that is left. Show me what he told you in writing. Honestly, it is disheartening as they know it didn't work, they have plenty of documentation of meetings of the problems, we tried to modify on our side but the India team couldn't fix it. I feel strongly they shouldn't keep our funds. It isn't a lot that is left, but it really showed the principle of this firm and the new people. Truly disheartening. Many choices for this type of software, and we found many other solutions that work easily for our customers. Sorry we chose to try Trulioo.

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    4.3 4.3 (16)

  • CallNova

    dispatch call answering service

    CallNova is a premier provider of virtual assistant services, serving diverse industries such as taxi and limo dispatch, medical billing, and call answering services. With a global presence, we are committed to delivering unparalleled support and efficiency across various sectors...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    London Ontario, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    CallNova Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Eco Taxi
    • Guelph Taxi
    • Royal Taxi
    • Equity Alarms
    Data sourced from the agency's DesignRush profile
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  • TTEC

    Premium Consulting & BPO Solutions

    TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...

    Top Services:

    • Call Centers
    • BPO
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up

    TTEC Services

    • Call Centers
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Westcon-Comstor
    • Texas Health Benefits Pool
    • SELCO Credit Union
    Data sourced from the agency's DesignRush profile
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  • Airova

    Powering The Future Of Business

    Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • AI Development
    Location
    Markham, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000

    Airova Services

    • Call Centers
    • Phone Answering Services
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SharpTax
    • Sage Notary
    • Atlas Insurance
    • Quick Flo Financial
    • Pro Pips
    • White Stone Capital
    • SwyftPay
    Data sourced from the agency's DesignRush profile
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  • Optima Communications International Inc

    Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000

    Optima Communications International Inc Services

    • Call Centers
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Corporate Services Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile

    Optima Communications International Inc Reviews & Testimonials

    • Rise Wu
      Rise Wu Review from Google
      1.0 ★

      Rise Wu's Review Sourced from Google

      How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!

    • A Better World View
      A Better World View Review from Google
      2.0 ★

      A Better World View's Review Sourced from Google

      I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star. I felt quite anxious about all these calls. I do not know if it’s actually a scam or not

    • Hitha surendranath
      Hitha surendranath Review from Google
      1.0 ★

      Hitha surendranath's Review Sourced from Google

      Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.

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    2.0 2.0 (106)

  • Prospecto

    Experts In B2B Telephone Prospecting In Quebec

    Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...

    Top Services:

    • CRO
    • CRM Consulting
    • Business Consulting
    • Call Centers
    • BPO
    • Show more
    Location
    Victoriaville, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000

    Prospecto Services

    • CRO
    • CRM Consulting
    • Business Consulting
    • Call Centers
    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Alliance Solutions
    • ConstructBuy
    • Audiologique
    • Chambre de commerce du Canada
    Data sourced from the agency's DesignRush profile

    Prospecto Reviews & Testimonials

    • Humberto De Melo
      Humberto De Melo Review from Google
      5.0 ★

      Humberto De Melo's Review Sourced from Google

      Excellent experience collaborating with them! They demonstrated professionalism, met our expectations, and we will likely continue to work with them on future projects.

    • Olivier Monier
      Olivier Monier Review from Google
      5.0 ★

      Olivier Monier's Review Sourced from Google

      We contacted Prospecto to help us structure our prospecting efforts; we wanted to find new general contractors. The team is professional, responsive, and above all, very personable. They easily understand our objectives and always offer concrete and tailored solutions. I highly recommend them!

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    4.6 4.6 (34)

  • AnswerPlus

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499

    AnswerPlus Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Skilled Trades
    • Elevators
    • Healthcare
    • Professional Services
    • Property + Facilities Management
    • Government
    • Other Industries
    Data sourced from the agency's DesignRush profile

    AnswerPlus Reviews & Testimonials

    • Cindy Halsall
      Cindy Halsall Review from Google
      5.0 ★

      Cindy Halsall's Review Sourced from Google

      We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!

    • Laura M Dixon
      Laura M Dixon Review from Google
      1.0 ★

      Laura M Dixon's Review Sourced from Google

      They age discriminate and I have been in contact with their head office to report them

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    3.9 3.9 (20)

  • rethinkCX

    We Match You with Global Vendors for Cost-Effective, High-Quality CX

    RethinkCX connects businesses with the perfect outsourcing partner to elevate customer experience and reduce costs. As expert consultants, we match you with global vendors offering high-quality, scalable solutions tailored to your needs. Our technology-driven approach, including AI and analytics, ensures...

    Top Services:

    • Call Centers
    • Customer Support
    • BPO
    • Phone Answering Services
    • CRM Consulting
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    Under 49

    rethinkCX Services

    • Call Centers
    • Customer Support
    • BPO
    • Phone Answering Services
    • CRM Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Canada Goose
    • Lululemon
    • Tangerine
    Data sourced from the agency's DesignRush profile
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  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    EmpireOne Contact Center Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Industry
    • Hospitality Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile
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  • Paul Virtual Solutions

    Partner with the Best.

    Paul Virtual Solutions, based in Regina, Saskatchewan, offers a range of services including International Trading, BPO, Call Center & HR Solutions, and Affiliate Marketing led Sales Solutions to clients globally. We excel in facilitating seamless connections between Manufacturers, Suppliers, and Potential...

    Top Services:

    • Affiliate Marketing
    • Call Centers
    • Business Consulting
    • BPO
    • Customer Support
    • Show more
    Location
    Regina, Canada
    Number of Employees
    Under 49

    Paul Virtual Solutions Services

    • Affiliate Marketing
    • Call Centers
    • Business Consulting
    • BPO
    • Customer Support
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Arise
    • MarketCall
    • VF Corporation
    Data sourced from the agency's DesignRush profile
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  • Net2Source

    Global Workforce Solutions Company

    At Net2Source (N2S), staying ahead of the curve isnt optional its who we are. As a global Talent Company, Net2Source isnt just observing the future were building it. Our proprietary AI-powered recruiting engine enables us to deliver pre-vetted, on-demand talent at speed and scale...

    Top Services:

    • HR Outsourcing
    • Accounting
    • BPO
    • Business Consulting
    • IT Services
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr

    Net2Source Services

    • HR Outsourcing
    • Accounting
    • BPO
    • Business Consulting
    • IT Services
    • Call Centers
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Software & IT Services Industry
    • Health Care Industry
    • Finance Industry
    • Manufacturing Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile

    Net2Source Reviews & Testimonials

    • Jameika Ross
      Jameika Ross Review from Google
      5.0 ★

      Jameika Ross's Review Sourced from Google

      Net2Source is an amazing company that helped me find my dream career. Initially, I was skeptical, as I had never heard of the company. However, after they set up an interview with the hiring manager the very next day after speaking with them, I decided to give them a chance. Net2Source connected me with an ideal job opportunity that matched my skills and experience. During my 18-month contract, the team was attentive and supportive. While I did not require much, they promptly resolved any concerns I had. I never had issues with pay, timekeeping or anything that most people worry about. The overall experience was so positive that I accepted the company's offer of a full-time position, and I will be relocating to advance my career. I am truly grateful to Net2Source for this life-changing experience! The staff is friendly and very helpful. Mamita Maharjan, my amazing account manager, has skills I have not encountered in a long time. She was knowledgeable, pleasant, and professional, making the process very smooth from my first call after my interview all the way to the conversation regarding my conversion. Employment firms may not be for everyone, but I would highly recommend speaking with Net2Source to anyone seeking a new job or career change.

    • Matthew Beard
      Matthew Beard Review from Google
      5.0 ★

      Matthew Beard's Review Sourced from Google

      I’ve been with Net2Source for the past 8 months, and it’s been an incredible journey so far. The work-life balance here is exceptional. The flexibility and understanding from the leadership team have allowed me to maintain a healthy balance between my professional and personal life. Additionally, the company culture is amazing. It’s a supportive, collaborative environment where everyone’s contributions are valued. The team is always willing to lend a helping hand, and there’s a genuine sense of camaraderie among colleagues. It's a place where you feel encouraged to grow and thrive both personally and professionally. I’m grateful for the opportunity to work here and look forward to many more successful months with Net2Source!

    • archit sharma
      archit sharma Review from Google
      5.0 ★

      archit sharma's Review Sourced from Google

      I recently completed over six incredible years with Net2Source Inc. This is an amazing organization, and I couldn’t be more grateful for the journey so far. The work culture here is truly inspiring, fostering growth, collaboration, and positivity at every level. I have had the privilege of working alongside some of the most supportive and talented coworkers, who make every challenge feel achievable. What truly sets this company apart is its management team—forward-thinking, approachable, and genuinely invested in the success of every employee. They consistently motivate us with exciting initiatives, clear communication, and a genuine commitment to creating a thriving workplace. This is a place where your hard work is recognized, and opportunities for growth are abundant. I am proud to be a part of an organization that values its employees and strives to bring out the best in everyone.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
    Visit Website View Profile
    4.6 4.6 (14)

  • Direct Objective Consulting

    Delivering Proven Marketing Results

    Direct Objective Consulting specializes in B2B marketing for small and medium-sized enterprises. With a focus on lead generation and commercialization, the agency serves technology, manufacturing, and service providers. Its mission is to maximize clients' marketing ROI through customized strategies that drive...

    Top Services:

    • Digital Marketing
    • Digital Strategy
    • Public Relations
    • Reputation Management
    • Video Production
    • Show more
    Location
    Montreal, Canada
    Number of Employees
    Under 49

    Direct Objective Consulting Services

    • Digital Marketing
    • Digital Strategy
    • Public Relations
    • Reputation Management
    • Video Production
    • Big Data Analytics
    • AEO
    • Content Marketing
    • Advertising
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • TIBCO
    • intellera
    • CanadaVisa
    • Hardent
    • explorance
    Data sourced from the agency's DesignRush profile

    Direct Objective Consulting Reviews & Testimonials

    • Orly Argaman
      Orly Argaman Review from Google
      5.0 ★

      Orly Argaman's Review Sourced from Google

      We have worked with Gil for our product strategy, web site creation, market research and some other marketing/strategy aspects. It was an absolute pleasure: Gil is very knowledgeable and creative, communications are clear & concise, delivery always on time and quality of the work was outstanding. I won't hesitate using Gil's services in the future.

    • Angie Velarde
      Angie Velarde Review from Google
      5.0 ★

      Angie Velarde's Review Sourced from Google

      Direct Objective offers experienced marketing and strategic consultants. Gil along with his team can take a brief and immerse themselves in the business and be a real part of it. His team can turn a concept into reality and come up with practical strategies and concepts to take to market. Gil is also a great business partner and can be trusted to bounce off ideas in a respected and considered way. I recommend Direct Objective Consulting to anyone needing an experienced strategic marketing and business partner to enthusiastically drive growth and get results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
    Visit Website View Profile
    5.0 5.0 (2)

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Call Centers Specialties in Canada

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Why Companies Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call centers in Canada. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Frequently Asked Questions

How does a call center in Canada help businesses grow?

A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.

Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs. 

What should I look for when hiring a Canada call center service provider?

When hiring a Canada call center service provider, look for: 

  • Proven experience in your industry and market niche 
  • Rigorous security, compliance, and quality control measures 
  • Knowledge of DNCL, TCPA, and FDCPA regulations 
  • Strong client endorsements 
  • Scalable teams and resources 
  • Ability to integrate with your tech stack 
  • Culture fit 

What factors affect call center pricing in Canada?

The factors that affect call center pricing in Canada include: 

  • Service type and scope: Inbound services, outbound services, 24/7 support, call volume 
  • Team size and capacity: Number of employees, multilingual requirements, level of expertise and training 
  • Technology infrastructure: Data usage, AI automation, omnichannel platforms 
  • Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS 
  • Add-on services: Reporting and analytics, data migration, cloud storage and security 
  • Payment model: Hourly rate, pay-per-minute, pay-per-performance 

How do Canada call center service providers track and report results?

Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience. 

The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required. 

Can call centers in Canada scale their services as my business grows?

Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.

To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy. 

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