Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Find the Best Call Centers Across the USA
9 Companies-Rankings updated: September 07, 2026
Every call center provider featured on DesignRush is evaluated for service scope, delivery quality, and verified client feedback. Some featured placements may be paid.
IdeasUnlimited is a United States call center company offering affordable 24/7 inbound and outbound support, multilingual services, virtual assistance, technical support, and medical billing across ecommerce, healthcare, real estate, and fintech industries since 2010...
Top Services:
Call Centers
Phone Answering Services
IT Services
BPO
Customer Support
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Location
Sugar Land, Texas
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
IdeasUnlimited Services
Call Centers
Phone Answering Services
IT Services
BPO
Customer Support
Transcription Services
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
BabeBox
PatPat
Sapphire
Messenio
Stevens Realty
Justin TV (now known as Twitch TV)
Data sourced from the agency's DesignRush profile
IdeasUnlimited Reviews & Testimonials
Kimberly Weber
President and Founder at Iowa Home Care
5.0★
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
Miriam Woodward
Founder President and CEO at De Dios Consulting
5.0★
BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
Jeffrey Bill
Founder & CEO at Sunrise Treatment Center
5.0★
Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
Reviews verified by DesignRush and sourced from the agency's profile
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Blue Valley Marketing is a U.S.-based call center company providing inbound and outbound call center services including customer support, lead generation, B2B telemarketing, omnichannel engagement, and market research, serving clients like Microsoft, IBM, Verizon, and Cisco nationwide...
Top Services:
Call Centers
Customer Support
BPO
Phone Answering Services
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Location
Home, Kansas
Number of Employees
250 - 499
Blue Valley Marketing Services
Call Centers
Customer Support
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IBM
Cisco
Microsoft
Red Hat
NVIDIA
AWS
Salesforce
Verizon
Endeavor
Data sourced from the agency's DesignRush profile
Blue Valley Marketing Reviews & Testimonials
Kendra Brassfield
Chief Executive Officer at NeoLife International
5.0★
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
Anne Marie Lukin
Franchise Owner at Planet Fitness
5.0★
Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
Rhonda Mercaldo
Owner/Operator at Jimmy John's
5.0★
Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
Reviews verified by DesignRush and sourced from the agency's profile
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Trusted Advisors, VARs, Managed IT & Technology Broker Services.
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions...
Top Services:
IT Services
Managed Services
Cloud Consulting
Cybersecurity
IT Compliance Solution
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Location
Pensacola, Florida
Number of Employees
Under 49
Average Hourly Rate
$200/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Internet Nerdz Services
IT Services
Managed Services
Cloud Consulting
Cybersecurity
IT Compliance Solution
Business Consulting
Call Centers
Phone Answering Services
IoT
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Clearspan Communications
Cynergy HiTech
Innisfree Hotels
Tandy Leather
Higgenbotham Insurance Agency
Northland Development
Prominence Hospitality
Fora Financial
Entouch Controls
Nexxiot Inc.
Data sourced from the agency's DesignRush profile
Internet Nerdz Reviews & Testimonials
Scott Berg
VP of Operations at Sigma Funding Group
5.0★
IT Services Review from Scott Berg
If you're looking for a company to handle your IT and telephony needs then Scott and his team at Internet Nerdz is who you should be working with. They have my highest recommendation!
Shaun Green
Review from Google
5.0★
Shaun Green's Review Sourced from Google
Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!
Angelica Cervantes
Review from Google
5.0★
Angelica Cervantes's Review Sourced from Google
In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.
Reviews verified by DesignRush and sourced from the agency's profile
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Ardent Technologies Inc is a Dayton, Ohiobased small business that has delivered IT support, cybersecurity, acquisition, financial and administrative services to federal, state and commercial clients since 2000. It blends strategic insight, advanced technology and responsive service to meet complex mission...
Top Services:
Cybersecurity
IT Services
Software Development
Call Centers
Staff Augmentation
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Location
Dayton, Ohio
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
Ardent Technologies Services
Cybersecurity
IT Services
Software Development
Call Centers
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
U.S. Government (FEDCIV) Department of Commerce
CALPERS
Department of Energy
Data sourced from the agency's DesignRush profile
Ardent Technologies Reviews & Testimonials
Ram Babu
Review from Google
1.0★
Ram Babu's Review Sourced from Google
Ardent Technologies, Inc.'s — H1B Fraud- Aditya kumar Muppalla, Ancha Subbarao, Jasti Srinivas, Vas Appalaneni
Hello friends
Be extremely cautious while looking for consulting firms to sponsor h1b visa. This company is absolutely fraud and managed by the most unethical and cunning bunch of people who can ever come across. He talks about ethics and honesty and is far away from it. They will never keep up commitments, mint money for each and every reason, be it sponsoring or at any stage of your petition. I dirtied my hand and god save you all. I know its very difficult to resist getting h1b filed through these kinds of consulting firms but Ardent Technologies, Inc.'s will burn your fingers like mine. Stay miles away from this guys called Aditya kumar Muppalla, VAS APPALANENI, SRINIVAS JASTI, ANCHA SUBBARAO. This guys is a liar in toto and big fraud.
rambabu m
Review from Google
1.0★
rambabu m's Review Sourced from Google
Friends, Please be careful about this Ardent, This company is absolutely fraud ,recently closed this company branch in india Hyderabad(Ardent Technologies India Pvt. Ltd) and tied up with Fint Solutions. Stay miles away from this guys called ADITYA KUMAR MUPPALLA, VAS APPALANENI, SRINIVAS JASTI, ANCHA SUBBARAO. This guys is a liar in toto and big fraud.
Josh Levey
Review from Google
5.0★
Josh Levey's Review Sourced from Google
Ardent Technology Solutions is a great IT solution for your business. They always deliver the best in class service. We can always count on Ardent for IT security, and professional IT services. Ardent bridges the gap between the techy know it all approach and a sensible business owner's ability to understand. I would highly recommend them.
Reviews verified by DesignRush and sourced from the agency's profile
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From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
Customer Support
BPO
Market Research
Transcription Services
Translation Services
Show more
Location
New York City, New York
Number of Employees
250 - 499
Average Hourly Rate
$24/hr
SmartPA Services
Customer Support
BPO
Market Research
Transcription Services
Translation Services
HR Outsourcing
Call Centers
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cox-London
Complete Refinish
Collette CWMedia
Krispy Kreme
Total Oil and Gas
Data sourced from the agency's DesignRush profile
SmartPA Reviews & Testimonials
Vicky Grobbelaar
Review from Google
5.0★
Vicky Grobbelaar's Review Sourced from Google
Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.
Pedro Mendoza
Review from Google
5.0★
Pedro Mendoza's Review Sourced from Google
Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.
Highly recommended +++++
Alexandra Stewart
Review from Google
5.0★
Alexandra Stewart's Review Sourced from Google
Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!
Reviews verified by DesignRush and sourced from the agency's profile
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Providing Data-Driven Insights to Improve Outcomes.
Market Decisions Research is a public policy research and consulting firm. We specialize in technically complex research, advanced survey methods, and pragmatic reporting for government, healthcare, and private entities...
Top Services:
Call Centers
Market Research
Location
Portland, Maine
Number of Employees
Under 49
Market Decisions Research Services
Call Centers
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
American Public Health Association
American Evaluation Association
AAPOR
Data sourced from the agency's DesignRush profile
Market Decisions Research Reviews & Testimonials
J S
Review from Google
1.0★
J S's Review Sourced from Google
Results of surveys conducted by this company are not valid and cannot be useful because their methodologies are wildly unethical. I received several requests by mail to participate in a survey being conducted by this company on behalf of OHA. I chose NOT to participate in the survey, which asked personal and confidential questions about mental health history and substance use, because i am a practicing psychotherapist, and I do not make these kinds of disclosures to anyone who is not my doctor.
Eventually, several "researchers" (marketers) showed up at my home address to pressure me into responding to their survey, even noticing the "no solicitation, please" sign on my door and commenting "we're not here to sell anything." First of all, anyone door knocking as part of a research study should have a baseline understanding of what the word "solicit" means, which means TO ASK FOR SOMETHING, like for example, responses to a survey. Secondly, no survey in which participants are "selected" and then pressured to make disclosures about their personal and confidential health information at the threshold of their own homes is ethical. if responses were not collected ethically, then i simply do not see how the results of such a survey could be unbiased and informative in any way. As a tax payer whose dollars likely contributed to the hiring of this firm, i'm angry about the waste of money, and also about being harassed at my own home. Furthermore, it upsets me that the results of surveys that have not passed through any formal review process can be published and presented alongside information that has. this is precisely the kind of thing that undermines legitimate and useful research, biasing lawmakers and constituents alike. Ick.
Taresa Didonato
Review from Google
1.0★
Taresa Didonato's Review Sourced from Google
I’d give them 0 stars if I could and I’d give them a 1 if they stopped calling
Reviews verified by DesignRush and sourced from the agency's profile
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IT3TEK is an IT solutions company that offers a comprehensive range of services. Outsourced IT, project work, cybersecurity, phone systems and more! We are exactly what it is that you need us to be for your company. We will even provide a free analysis of your network and systems...
Top Services:
IT Services
Cybersecurity
Staff Augmentation
Cloud Consulting
HR Outsourcing
Show more
Location
Glen Allen, Virginia
Number of Employees
50 - 99
Portfolios Count
5 Projects Listed
IT3TEK Services
IT Services
Cybersecurity
Staff Augmentation
Cloud Consulting
HR Outsourcing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Tampa, Florida
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerFirst Communications Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AAMCO
ABM
AFC Urgent Care
AFLAC
Bauer Food, LLC (Operates McDonald's)
Berkshire Hathaway
Brookhaven National Lab
Coldwell Banker
Century 21
Cushman and Wakefield
Data sourced from the agency's DesignRush profile
AnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC
Review from Google
1.0★
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos
Review from Google
5.0★
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses
We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.
What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.
Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.
If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.
Demetri Karoutsos
Director, CareMaster
Scott Lady
Review from Google
5.0★
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.
Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.
I highly recommend giving them a shot for your call inbound call needs.
Reviews verified by DesignRush and sourced from the agency's profile
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Unlock Your Business Potential with Our IT Mastery!
At Netsec, a distinguished IT consulting firm, we specialize in the management of intricate networks and security infrastructure, demonstrating our expertise across a diverse range of technologies...
Top Services:
Cybersecurity
IT Services
IT Compliance Solution
Cloud Consulting
Managed Services
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$120/hr
Minimal Budget
$1,000 - $10,000
Netsec Services
Cybersecurity
IT Services
IT Compliance Solution
Cloud Consulting
Managed Services
IoT
Software Development
Business Consulting
Call Centers
DevOps Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Colucci Associates
Elias Properties
RMA Develpment
Data sourced from the agency's DesignRush profile
Netsec Reviews & Testimonials
Lisa Colucci
Review from Google
5.0★
Lisa Colucci's Review Sourced from Google
Excellent service! Hemil is always quick to respond and resolves any issues effectively. Would highly recommend.
Reviews verified by DesignRush and sourced from the agency's profile
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Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.Â
They typically offer services such as:
Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.Â
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly
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