Looking for a credible virtual receptionist company to elevate customer experience and improve operational efficiency? We explored authentic client feedback, relevant case studies, and the industry standing of numerous candidates to help businesses like yours discover the best outsourced receptionist services. Browse our directory and personalize your search by location, pricing, minimum budget, team size, and other criteria.
After evaluating hundreds of companies, we carefully selected a list of top virtual receptionist companies, considering their services, awards, portfolios, industry reputation, pricing, and client reviews. Examine these leading agencies and their specializations to find a trustworthy partner to grow your business.
The Number 1 Virtual Receptionist Company as Selected by DesignRush Is...
PATLive
- Best for: Overall
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1990
- Size: 100-249
- Location: Tallahassee, FL
- Notable clients: Law Office of A. James Mullaney, Diamond Equity, Jonesly MMA Academy, Brovil Associates, Kav Real Estate Services
On a mission to create engaging customer interactions, PATLive provides virtual receptionists that seamlessly integrate with clients’ teams. Its customer service portfolio comprises live call answering, call screening and transfers, message taking, lead collection, sales calls, appointment scheduling, event registrations, emergency dispatch, and new client intake, among others. The company incorporates various software solutions to enable a more streamlined workflow, including Calendly, SalesForce, BigCommerce, Shopify, Clio, PropertyWare, and Yardi. With roots in the telecom industry, PATLive has delivered above-and-beyond customer service for over 33 years.
PATLive Success Story
- Challenge: Family law attorney James Mullaney was running his practice alone, rendering him unable to answer many calls from clients and customers, resulting in a significant opportunity loss.
- Solution: Helping the client transition smoothly from its previous provider, PATLive started answering calls within days. Its team captured leads, took notes, set appointments, saved voicemails, and forwarded relevant calls. Plus, PATLive’s app lets Mullaney listen to voice messages and review the team’s work at his convenience.
- Results: Because of PATLive’s support, Mullaney gained new clients, enriched existing client relationships, and saved 25% on overhead costs. Mullaney was impressed by the virtual receptionist company, mentioning how the agency already knew to forward judge calls directly to him.
Nexa
- Best for: Call overflows
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Phoenix, AZ
- Notable clients: The ICEE Company, Fuze, ChasRoberts A/C & Plumbing, Silver Peak, Colorado Disaster Restoration
Empowering businesses by building human-centric customer relationships, Nexa customizes its virtual receptionist services to match client needs. The portfolio includes 24/7/365 live virtual receptionist, lead capture, sales intake, outbound sales, calling campaigns, live chat services, text messaging, customer relationship management (CRM) software integration, and reporting and analytics. Nexa also supplements these services with artificial intelligence (AI), encouraging clients to find the right balance between human receptionists and AI technology according to their needs.
Nexa Success Story
- Challenge: Operating with a small team, a plumbing business struggled to answer customer calls. The lack of a designated workforce led to long wait times, missed calls during and after work hours, and slow response times during emergencies.
- Solution: Nexa provided a full-service virtual receptionist team, comprised of both Spanish and English speakers, to handle call overflows and cover nights, weekends, and holidays. Emergency dispatch services were also employed, with the company conducting triages and escalations for quicker response times. The client also enlisted outbound call services to increase its sales.
- Results: With the support of Nexa, the client responded to calls within 3 rings, covered 85% of after-hours calls, and boosted conversions by 25%, with 50% of the answered calls being leads. All these efforts resulted in a $20,000-$50,000 revenue increase per dedicated agent and a tenfold increase in return on investment (ROI).
Jill’s Office
- Best for: Outbound calls
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Ogden, UT
- Notable clients: The Social Media Pros, Kalfas Landscaping, DAPrDAN, The Smarter Garage, SouthEast Softwash
Aspiring to help businesses build meaningful customer connections, Jill’s Office provides holistic virtual receptionist services comprised of inbound and outbound calls, appointment scheduling, customer service, and website chat. Complementary to the service, the company offers on-the-spot bids, lead follow-ups and qualifications, bilingual receptionists, around-the-clock answering services, and customized scripting. Another notable offer of the virtual receptionist company includes a 14-day happiness guarantee policy, intended to assure businesses of its quality service.
Jill’s Office Success Story
- Challenge: Despite effectively generating new leads for its clients, a small advertising agency was on the verge of losing business. With the clients lacking the resources to follow up on the new leads the agency was sending and schedule appointments, the need for an experienced customer service team was evident.
- Solution: Jill’s Office partnered with the small advertising agency, supplementing its lead-generating services with outbound calls. It conducted follow-up calls and filtered low-quality leads. To maximize the impact, it also cultivated leads, providing more information about the business and scheduled appointments.
- Results: Through Jill’s Office’s professionalism, the small advertising agency’s clients reported a scheduled rate of up to 60% — double the previous numbers. They also regained lost business opportunities, thus multiplying their ROI by twofold.
Check Jill's Office Agency Profile
VoiceNation
- Best for: Afterhours coverage
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2001
- Size: 1,000 & Up
- Location: Duluth, GA
- Notable clients: Featherlite, BMW, Eagle Biosciences, The Federal Savings bank, PMB Insurance Corporation
Dedicated to providing top-tier customer service, VoiceNation offers call transferring, bilingual answering, customized responses, 24/7 call answering, order processing, appointment scheduling, CRM integration, and online dashboard management services. On account of its award-winning services and 23 years of expertise, over 90,000 businesses trust VoiceNation to handle their outsourcing receptionist services. Notably, VoiceNation has received recognitions from Inc 5,000, Association of TeleServices International, and Great Place to Work®.
VoiceNation Success Story
- Challenge: Trailer manufacturer Featherlite understood the importance of answering calls for customer experience and business growth. However, it could not handle all incoming calls, especially during promotional periods.
- Solution: VoiceNation’s team delivered personable and attentive customer support, addressing client inquiries. The team was scheduled to answer customer calls from Friday evening to Monday morning, taking over Featherlite’s call overflow and providing around-the-clock answering service to ensure no call was missed or transferred to voicemail.
- Results: With VoiceNation’s assistance, Featherlite answered all customer calls, improving customer experience, sales, and overall revenue.
Check VoiceNation Agency Profile
Smith.ai
- Best for: Lead capturing
- Average hourly rate: $15
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Los Altos, CA
- Notable clients: Convert It Marketing, CMIT Solutions, Colorado Snoring and Sleep Apnea Center, Persevus, Chestnut Hill Legal
Smith.ai uses a unique synergy of human and artificial intelligence (AI) to drive client success. Its virtual receptionist service covers around-the-clock call answering, live chat, bilingual receptionists, appointment booking, call recording and transcriptions, outbound calls, warm phone transfers, and payment collection. With its proprietary AI solution and outsourced receptionist services, Smith.ai has helped over 3,000 businesses achieve customer success.
Smith.ai Success Story
- Challenge: Despite producing high-quality leads for its law clients, Convert It Marketing realized that 33% of the leads were lost due to the firms’ inability to follow up on them. To remedy this situation, it partnered with Smith.ai to combine its turnkey marketing solutions with the agency's customer support services into an integrated product.
- Solution: Smith.ai’s virtual receptionists managed inbound calls 24/7 and scheduled appointments directly on the attorneys' calendars. As part of the service, the team screened leads, blocked spam calls, and conducted warm phone transfers, allowing the legal firms to dedicate their time and resources to high-converting leads.
- Results: Upon reviewing its data, Convert It Marketing discovered that Smith.ai captured over 50% of leads that would otherwise have been lost due to the lawyers’ lack of resources. Additionally, the client marked a 122% increase in call handling rate, higher revenue, and lower client churn rate.
AnswerForce
- Best for: Franchise answering service
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2017
- Size: 100-249
- Location: Portland, OR
- Notable clients: Mathnasium, Ace Handyman, TeamLogic IT
AnswerForce is an outsourced receptionist services company offering message taking, live call transfer, appointment scheduling, lead capturing and qualifying, bilingual answering, and after-hours answering. The company provides scheduling solutions, live chat widgets, business phone lines, team messaging, and video meeting software to further supplement its client's customer service capabilities. By providing human-centric customer services, AnswerForce has helped hundreds of businesses expand their operations.
AnswerForce Success Story
- Challenge: Because Mathnasium relied on voicemail to capture calls during busy periods and after office hours, it lost 30% of potential business opportunities across its franchisees. Recognizing AnswerForce’s expertise with franchise live answering services, Mathnasium enlisted the virtual receptionist company’s services.
- Solution: Valuing every customer interaction, AnswerForce’s receptionists enabled 24/7 availability via phone and web, responding to every incoming phone call and live chat. It also booked appointments and captured leads while integrating with Mathnium’s custom solution, Radius.
- Results: Over the course of the four-year partnership, AnswerForce has managed an impressive volume of Mathnasium’s calls, totaling over 180,000 interactions across 150 franchises. This extensive support has not only accommodated over 6,700 new customer inquiries but also significantly contributed to Mathnasium’s expansion across the US, Canada, and the United Kingdom.
Check AnswerForce Agency Profile
AnswerFirst Communications
- Best for: Live call answering
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1998
- Size: Under 49
- Location: Tampa, FL
- Notable clients: Avid Property Management Inc, Bayer Health Care, NPR, PBS, Heinz
Combining experience, skilled talent, and technology, AnswerFirst Communications provides end-to-end virtual receptionist services, covering live call answering, patching, message taking, appointment scheduling, and software integrations. From phone calls to emails, web chats, text messages, and social media messages, the agency handles 3.5 million customer communications annually, with a six-second average time-to-answer rate and a 2% caller disconnect record. Recognizing this excellence, thousands of leading global brands and organizations have trusted AnswerFirst Communications for their customer services.
AnswerFirst Communications Success Story
- Challenge: Initially, Avid Property Management answered after-hours and emergency calls in-house. However, the number of callers quickly increased, prompting it to enlist outsourced receptionist services to meet the demand.
- Solution: AnswerFirst Communications' receptionists answered calls in a timely and professional manner and handled call overflows when the client's in-house team was over capacity. The team was also tasked with covering after-business hours, weekends, and holidays, ensuring the client's customers were always attended to. As part of the service, AnswerFirst Communications recorded every call, allowing the client to review customer statements and get more accurate details.
- Results: In providing outstanding and reliable customer service, AnswerFirst Communications exceeded Avid Property Management’s expectations. Due to the lucrative collaboration, Avid Property Management has continued working with the virtual receptionist company for several years.
Check AnswerFirst Communications Agency Profile
LEX Reception
- Best for: Legal phone answering service
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2012
- Size: 250-499
- Location: Portland, OR
- Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Socaz Painting, Reynolds Defense Firm, Your Practice Mastered
As a virtual receptionist company, LEX Reception caters predominantly to law businesses, delivering 24/7 call answering, lead intake services, bilingual receptionists, appointment scheduling, and outbound calling services. To seamlessly blend with clients’ teams and provide satisfactory customer services, the company offers integration with various niche software and CRM solutions, including Clio, MyCase, LawPay, and Filvine. Throughout its 12 years of industry experience, LEX Reception has amassed over 900 positive reviews from satisfied clients, attesting to its credibility and service quality.
LEX Reception Success Story
- Challenge: Hammerschmidt, Stickradt, and Associates understood that every missed call could mean a lost business opportunity. While the law firm could handle incoming customer calls during working hours, it needed a virtual receptionist company to cover after-work hours, including weekends.
- Solution: LEX Reception appointed agents to capture potential leads on nights and weekends, wherein they answered calls with a warm and professional tone. The agents followed a script to give the impression that they were a part of the client’s in-house team. Across the service, they noted important information and scheduled appointments to assist the client in following up on the lead.
- Results: Within the first weekend, LEX Reception scheduled 2 potential customers, earning the client about $4,000-$5,000 in revenue. In providing after-hours and weekend answering services, the agency minimized the chances of the leads going to the competition due to the client missing its calls.
Check LEX Reception Agency Profile
AnswerConnect
- Best for: Appointment booking
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2002
- Size: 500-999
- Location: Portland, OR
- Notable clients: Mosquito Squad of Columbia, Fujitsu, CPCDirect Oldcastle, Early Impact
AnswerConnect emphasizes human connection in all its services, supplying businesses with 24/7 customer service, voicemail attendance, and call forwarding and routing. To maximize the impact of the service, it supplements it with lead generation and qualification, appointment booking, bilingual services, inbound sales, and live chat support. Recognized by Forbes for its top-tier answering services, AnswerConnect offers a portal and app that enables clients to connect with its virtual receptionist team and customers in real-time.
AnswerConnect Success Story
- Challenge: With branches across three locations, Mosquito Squad of Columbia needed help answering customer calls and booking appointments, seeking to hire human agents rather than implementing AI responses.
- Solution: AnswerConnect took over the after-hour calls and appointment booking. The virtual receptionist company introduced the AnswerConnect App across the flow, allowing the client to host video meetings and consultations and reply to incoming messages from customers. Through the app, the client could conveniently manage calls and appointments anywhere, have a centralized client database, and gain transparency on all activities.
- Results: AnswerConnect obtained a considerable number of new leads, ensuring all callers felt valued. The client emphasized that the partnership with AnswerConnect constituted a wise investment, saving the company money, time, and operational disruptions.
Check AnswerConnect Agency Profile
Digital Minds BPO
- Best for: Live chat support
- Average hourly rate: $8
- Minimum budget: $1,000-$10,000
- Founded: 2010
- Size: 100-249
- Location: Naga City, Philippines
- Notable clients: SaleEgg, Grape Payments, Onyata Trading, Logicall, VeryVoga
With a dedicated team of 200 employees, Digital Minds BPO offers tailored solutions comprising live chat support, email support, customer care, phone support, in-app support, social media support, help desk support, order taking, eCommerce customer support, technical support, and after-hours support. In providing these services, the company aims to help clients scale their customer support capabilities cost-effectively without concerns about managing the talent. To date, Digital Minds BPO has completed over 50 projects, having partnered with 42 businesses worldwide.
Digital Minds BPO Success Story
- Challenge: An established eCommerce company was experiencing a high influx of customer messages and emails, overwhelming its in-house team. Because of the delayed customer response, the business was gaining a bad reputation.
- Solution: Digital Minds BPO assembled a support team that intensively worked on lowering the backlog, seeking to leave customers satisfied after every interaction. Simultaneously, the team handled live chat and email correspondence, addressed incoming inquiries, feedback, and reviews, and escalated customer complaints to the appropriate departments. In an effort to improve the client’s reputation, the team proactively engaged happy customers, asking them to leave reviews.
- Results: Through Digital Minds BPO’s strategic undertakings, the client was able to fix its damaged reputation, increase positive customer reviews, and enhance customer relationships.
Check Digital Minds BPO Agency Profile
Virtual Receptionist Pricing Guide
Hiring a virtual receptionist typically costs around $36,184 annually, with some sources reporting averages closer to $29,459. On a monthly basis, this averages $3,015, or $695 per week, with an hourly rate of around $17. However, hourly wages can vary significantly, ranging from as low as $9.38 to as high as $30.53, depending on experience and location.
The top 50 virtual receptionist companies on DesignRush charge an average of $41 per hour. 28.7% of outsourced receptionist services on DesignRush accept projects under $1,000, indicating a strong availability of services for smaller-budget projects aimed at small businesses or startups. Conversely, the 0.6% of services that require a minimum budget of $50,000 indicate a focus on high-budget, enterprise-level solutions, likely involving more complex requirements, extended support, or specialized features.
However, these prices are reliant on the following factors:
- Payment model
Based on their needs, clients can choose between pay-per-minute, pay-per-hour, pay-per-call, and a monthly retainer fee - Niche service
Jobs like healthcare virtual receptionists offer specialized knowledge, entailing higher service fee - Holiday and overtime pay
While outsourced receptionist services provide around-the-clock customer support, they might charge for working overtime and on holidays - Technology setup
Some agencies charge for integrating CRM, call tracking devices, and other platforms, especially when an organization doesn’t have an existing one - Text and phone call charges
Some virtual receptionist providers might exclude phone bill charges from their price and ask clients to reimburse the accumulated fees - Agency location
Outsourced virtual receptionists in countries like the Philippines and India have more affordable rates than the US due to the lower cost of living
How We Picked the Best Outsourced Receptionist Services
To select the best outsourced receptionist services, we reviewed hundreds of agency profiles, considering their niche expertise, past achievements, client references, and case studies. In doing so, we developed an effective evaluation process to identify the leading virtual receptionist companies capable of delivering quality customer experiences to various businesses.
Our team of industry experts conducted the evaluation based on the following criteria:
- Reviews: Client satisfaction, level of trustworthiness, project management, communication style, and work ethics
- Portfolio: Successful projects showcasing the agency’s approach to delivering tangible results
- Awards and recognitions: List of notable achievements and affirmations by reputable third-party agencies
- Team bios: Overview of employee profiles and relevant virtual receptionist experience
- Top services: Core competencies and areas of focus
- Virtual receptionist expertise: Ability to deliver exceptional customer support that enhances customer experience, business growth, and operational efficiency
Visit the DesignRush Agency Ranking Methodology for more information on how we research agencies.
10 Most Popular Virtual Receptionist Companies Compared
| Agency name | Location | Hourly rate | Size | Best for |
| PATLive | Tallahassee, FL | Inquire | 100-249 | Overall |
| Nexa | Phoenix, AZ | Inquire | 100-249 | Call overflows |
| Jill’s Office | Ogden, UT | Inquire | 100-249 | Outbound calls |
| VoiceNation | Duluth, GA | Inquire | 1,000 & Up | Afterhours coverage |
| Smith.ai | Los Altos, CA | $15 | 100-249 | Lead capturing |
| AnswerForce | Portland, OR | Inquire | 100-249 | Franchise answering service |
| AnswerFirst Communications | Tampa, FL | Inquire | Under 49 | Live call answering |
| LEX Reception | Portland, OR | Inquire | 250-499 | Legal phone answering service |
| AnswerConnect | Portland, OR | Inquire | 500-999 | Appointment booking |
| Digital Minds BPO | Naga City, Philippines | $8 | 100-249 | Live chat support |
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerFirst Communications Services
Data sourced from the agency's DesignRush profileAAMCO ABM AFC Urgent Care AFLAC Bauer Food, LLC (Operates McDonald's) Berkshire Hathaway Brookhaven National Lab Coldwell Banker Century 21 Cushman and Wakefield
AnswerFirst Communications Reviews & Testimonials
LinMo's Review Sourced from Google
Porting my phone number over to Answer First was ver easy and simple. Allison was quick to find answers to my concerns and walked me through the process efficiently. I am really happy with my experience.
Justine Karren's Review Sourced from Google
Recently signed up with AnswerFirst and couldn't be happier! We've also received nothing but positive feedback from our clients. We also contacted support for the first time and our request was completed within a half-an-hour of creating the ticket.
Karen Mason's Review Sourced from Google
Extremely disappointed. After assuring me that they could pre-qualify callers, they decided that they really couldn't do that and re-wrote the scripts in such a way that I might as well use AI or even a simple voice activated call routing system. They declined even the simplest request: I wanted them to add callbacks to the first available time slot on my schedule -- NOT to schedule the callback time with the client, just to put the message on MY calendar so I would have time carved out to return the call. For some reason that was too hard for them. They did, however, send me messages that were supposedly for me, even though I had never forwarded my lines to them.The response below says they couldn't schedule a callback without the callers permission, which only proves my point that they didn't listen so they didn't get it: all I wanted them to do was add the message to call back to my calendar rather than just taking a message. How is that doing anything without the caller's consent? It was just meant to block time in MY day. Nothing more.If you couldn't qualify callers in your environment, you should have said so when I asked.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsAward Winning Quality Driven
For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Staff Augmentation
- Show more
- Location
- Kalamazoo, Michigan
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswer United Services
Data sourced from the agency's DesignRush profileFood and Beverage Industry Energy & Mining Industry Health Care Industry
Answer United Reviews & Testimonials
Jackie B's Review Sourced from Google
Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.
Deep R's Review Sourced from Google
I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.
Mairreaner Johnson's Review Sourced from Google
One of the most best call centers ever!!!! Thank you for being so nice and yet professional! I really loved working there and can’t wait to go back
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYour IT Partner.
Cyber Hospitality LLC is your go-to IT partner for comprehensive solutions in IT services, software development, digital marketing, hotel management, business process outsourcing, and accounting. We provide cutting-edge technology solutions to boost your business's online presence and operational efficiency...
Top Services:
- Digital Marketing
- SEO
- BPO
- Location
- Sheridan, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCyber Hospitality Services
Data sourced from the agency's DesignRush profileMicrosoft We4HR Bluegrey Technologies India Private Limited Shift4
Cyber Hospitality Reviews & Testimonials
Michael Angelo Calabro's Review Sourced from Google
I checked in for a 10 day stay here at the HomeTowne Suites by Red Roof Inn and when I tried to connect to WiFi through Chromecast all I got were warnings that it was unsecured, etc. I saw a magnet on the refrigerator in my room and it said if there was any problem connecting to WiFi, call customer support and it had a phone number and specified that it was available 24/7! So I called and whoever answered was very kind and patient with me (which was unexpected and greatly appreciated). He asked me a few questions and had to walk me through the procedure but wasn’t condescending or rude. He was the opposite which was patient, kind and understanding. Thank God there are still nice people out there. It gives me hope for humanity. My problem connecting to WiFi was resolved quickly and satisfactory. 🙏🏻
Maddy Stewart's Review Sourced from Google
EXTREMELY easy and helpful customer service staff! My hotel room wifi was not working and he fixed it immediately and made sure it was working for the remainder of my stay. I was very pleased!
Mark's Review Sourced from Google
Had a problem completing sign in to a hotel's wifi. Management contacted Cyber Hospitality LLC and suggested I call them as well. The tech professional at Cyber Hospitality was polite and helpful, resolved the issue and gave me a call back, all within about 10 minutes. Very satisfied with their service
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsEmpower Your Business With AI Solutions
Cognexa is an AI automation agency helping businesses work smarter through intelligent workflows, AI powered agents, and cutting-edge web solutions. From voice and WhatsApp AI agents to custom CRMs, lead generation, and social media automation we build the systems that let your business run itself...
Top Services:
- AI Development
- Software Development
- Phone Answering Services
- Web Development
- Social Media Marketing
- Show more
- Location
- Centurion, South Africa
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCognexa AI Services
Data sourced from the agency's DesignRush profileNike Prada Jeep Mercedes Porsche Burger King KFC Klook Maestro Woolworths
The first and only Filipino-owned talent & revenue execution firm.
TRACTIONCORE is the first and only Filipino-owned talent and revenue execution firm. We dont just rent seats; we deliver outcome-driven systems. Backed by a decade of experience, we build, vet, and manage high-performing global teams powered by human-AI synergy. From fractional experts to fully built...
Top Services:
- BPO
- AI Development
- HR Outsourcing
- Accounting
- Software Development
- Show more
- Location
- Quezon City, Philippines
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTRACTIONCORE Services
Data sourced from the agency's DesignRush profileRE/MAX Lionbridge Meta Digital Cloud Google Appen Asmara Baker Consulting
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Virtual Receptionist Company Hiring Guide
What is a virtual receptionist company?
A virtual receptionist company is an agency that supplies a remote team of customer service professionals. Although it is an outsourced service, virtual receptionists integrate themselves into an organization, giving customers the impression that they are part of an in-house team. As a result, businesses can provide professional customer support to meet the ever-growing demands of their customer base.
Here are some common client challenges that outsourced receptionist services help overcome:
- Limited resources: While businesses can hire talent, the cost of onboarding, training, paying regular employee benefits, facilities and equipment, and software can impact the bottom line. Virtual receptionist agencies are known to be a more cost-effective alternative as businesses merely need to pay for the service.
- Seasonal fluctuations: Some industries experience high customer volume during select months, often resulting in a staff shortage to meet the volume. In that regard, a virtual receptionist company can flexibly scale this capacity without incurring high costs.
- 24/7 assistance: Modern customers expect businesses to be available round-the-clock on every channel and in their preferred language. Virtual receptionist agencies can supplement a business’s team by providing after-hours coverage, multilingual services, and multichannel support.
The global virtual receptionist market is anticipated to reach $25 billion by 2029, with a compound annual growth rate (CAGR) of 6.9% from 2021 to 2029. Due to the presence of major industry players in North America, the region has dominated the global market in providing outsourced receptionist services.
NEXA’s service exemplifies the high-quality results of hiring a virtual receptionist.
A plumbing company reached out to NEXA as it experienced large call volumes with long wait times, translating into many missed calls and rendering the client unable to respond quickly to emergencies. They also sought to assist Spanish-speaking prospects. Having handled a 150 monthly average call volume for other plumbing companies, NEXA assembled a team to provide multilingual support and handle overflows, nights and weekends, and holiday coverage, answering calls within three minutes. Additionally, the agency conducted a series of outbound calls to increase sales, performed triages, and de-escalated emergencies.
As a result, the client identified 50% of calls as high-quality leads, attended 85% of after-hours calls, and increased its conversion rate by 25%. More importantly, its revenue grew by $20,000-$50,000 per sales agent, leading to a five to tenfold revenue increase.
What do virtual receptionist companies do?
Virtual receptionist companies assist with various customer service-related tasks, helping businesses elevate customer experience, brand reputation, and sales. These can range from providing multilingual support to call answering services, chat and email support, and social media community management. In other words, they provide the same services as a physical receptionist, except that they work remotely.
Some of the services virtual receptionist provide include:
- Call answering: Handling incoming calls, providing after-hours services, answering basic inquiries, and transferring the caller to the appropriate department when needed
- Outbound calls: Calling or messaging customers for follow-ups, confirmations, appointment reminders, and surveys to nurture the business’s relationship with them
- Calendar and appointment scheduling: Setting appointments with customers and coordinating the business’s calendar to accommodate the appointment
- Respond to general inquiries: Answering inquiries, providing product information, and basic troubleshooting via multiple customer channels, including calls, texts, website chats, social media, and email
- Take and relay messages: Forwarding more complicated customer inquiries and concerns to the client’s in-house team for their more detailed attention
- Lead qualification: Screening traffic from customer channels to verify if the individual is a potential lead, including filtering channels for possible spam calls and messages
A case study showcasing the impact of outsourced receptionist services includes the collaboration between VoiceNation and Soapy Joe.
Car wash chain Soapy Joe was experiencing an overflow of calls. Unable to handle the workload and answer customer inquiries, it enlisted VoiceNation’s services. Beyond tending to calls and messages, the agency created a customized script for client inquiries, scheduled appointments, forwarded calls, and answered frequently asked questions.
VoiceNation’s efforts improved customer service and elevated customer retention for Soapy Joe. By handling voicemails and return calls, the agency also saved the client valuable hours of menial work.
What is the difference between a virtual assistant and a virtual receptionist company?
The difference between a virtual assistant and a virtual receptionist company lies in the scope of services offered. Namely, virtual assistants provide a broader range of assistance, while virtual receptionists predominantly focus on customer support.
Here are more differences between virtual assistants and virtual receptionist companies:
| Aspect | Virtual Assistant Companies | Virtual Receptionist Companies |
| Responsibilities | Assist businesses with administrative tasks | Primarily focused on call management |
| Scope of service | Provide basic accounting, marketing, website development and coding, customer service, data entry, and document management |
|
| Working hours | Typically work within the business’s regular work hours | Typically provide 24/7 support, with employees working in rotation |
Why should I hire an outsourced receptionist service?
You should hire an outsourced receptionist service because it provides round-the-clock multilingual customer service that can be scaled proportionally to your needs, resulting in higher customer satisfaction.
Main benefits in enlisting an outsourced receptionist service include:
- Focus on core competencies: Considering the average duration of customer calls is four minutes, handling a high daily call volume can quickly consume a significant portion of your workday. By delegating this work to virtual receptionist agencies, you gain time to focus on more important tasks, like finding business opportunities and fine-tuning your product.
- Reduce costs: Virtual receptionists are considered a more cost-efficient option than traditional in-house receptionists, as you only pay for the service, eliminating expenses like office space, equipment, training, and employee benefits.
- Provide high-quality customer service: Customer satisfaction hinges on phone interactions — namely, 19% of customers stop doing business with a company due to poor call experience. Virtual receptionists can help in that regard, considering they answer calls within 20 seconds, personalize each conversation, and try to resolve the customer’s concerns within the first contact.
- Give a human touch: 43% of customers prefer talking to a person to resolve an issue. While AI and chatbots make the customer experience more efficient, virtual receptionist companies can offer more personalized interactions when needed. They are trained to be empathetic listeners, helping customers feel valued and heard and improving their overall experience.
- Increase availability: Many virtual receptionist firms offer around-the-clock assistance, allowing customers to receive care and attention at any time.
- Offer multilingual service: With global customers speaking different languages, outsourced receptionist services can give your brand a competitive advantage by supporting customers in their chosen language.
- Scale your team: When outsourcing your customer service, you can adapt your team size to fluctuating call volume, ensuring efficient call handling during peak periods without disrupting your core operations.
A notable case study illustrating the benefits of hiring outsourced receptionist services encompasses the partnership between TravelWifi and IdeasUnlimited.
Portable Wi-Fi provider TravelWifi was quickly expanding worldwide. With the launch of their new product line, they sought the help of IdeasUnlimited to ensure reliable customer assistance to the growing base of prospects. In response to the request, IdeasUnlimited provided 24/7 customer support, supplementing TravelWifi’s internal team with tier-one technical support, backend support, order processing, chat and email support, logistics support, and admin support, among other things. The agency quickly adapted its services to meet market feedback and TravelWifi’s developing needs, extending the service to multilingual support in English, Arabic, and French.
Through the partnership with IdeasUnlimited, TravelWifi scaled up its customer support capabilities to meet the demand, with the call volume growing from 100 monthly calls in 2012 to 4,600 in 2019. Due to the excellent customer service, TravelWifi received continuous high praise, allowing the client to grow its global market presence exponentially.
How do I choose the best virtual receptionist company for my business?
You can choose the best virtual receptionist company for your business by following these steps:
- Outline your needs: Identify the tasks you want to delegate, the number of receptionists you need, and the languages to which you wish to extend the service. Determine if you need receptionists for year-round coverage or only during peak seasons.
- Choose between onshore, nearshore, or offshore: Weigh the pros and cons of the different types of outsourcing and select one that best meets your business objectives.
- Set your budget: In addition to the cost of service, consider the price of the technology needed to integrate and monitor your customer service channels.
- Research and gather references: Look at directories like DesignRush, listings, marketplaces, and community forums to find potential virtual receptionist companies. Contact business partners and colleagues for agencies that they highly recommend.
- Check their scope of service: Read through the agencies’ offerings list and prioritize those that provide the services you need. Check for possible certifications, recognitions, and awards associated with the service.
- Review their expertise: Confirm that the agency has experience in your industry, tech stack, and language. Virtual receptionist companies with expertise in your industry can better understand your business and customers, allowing them to provide more effective services.
- Do your due diligence: Search for client testimonials, reviews, awards, and case studies to ascertain the agency's credibility.
- Look for employee satisfaction: High employee satisfaction indicators can give insight into the service quality and long-term stay of your potential receptionist team.
- Create your request for proposal (RFP): Write a brief business background, project scope, and other project details in your proposal. Compare the agency proposals and determine which ones provide the best value for money.
- Interview the shortlisted candidates: Schedule an interview with your selected candidates to assess whether they can accommodate your request and scale of service. Choose receptionists that align with your values, culture, and team dynamics.
- Evaluate listening and communication skills: Throughout your interactions with the agency, assess its attentiveness, responsiveness, and availability, as these are qualities you want in your virtual receptionist.
- Perform a trial service: Some agencies provide a trial period, so you have a more accurate idea of what it will be like working with the company. Based on that, decide whether to extend the contract or move to another service partner.
Need help choosing virtual receptionist companies? Contact us with project details, and we’ll select five agencies that best match your criteria list — free of charge. Visit DesignRush’s Marketplace for more details.
How do I find the best virtual receptionist company on DesignRush that fits my budget?
You can find the best virtual receptionist company on DesignRush that fits your budget by using our filter options. Refine your search according to hourly rates, minimum budgets, agency region, company size, and client type.
Here are five virtual receptionist companies on DesignRush with the most affordable hourly rates:
- OBI Services: $3/hour
- The Digital Edge: $7/hour
- 20four7A: $7/hour
- Hamedia: $7/hour
- Hit Rate Solutions: $7/hour
What are the key success metrics in outsourced receptionist services?
The key success metrics in outsourced receptionist services vary per industry and type of service, with the most common indexes pertaining to:
Quality and quantity of work
- Volume by channel: Average amount of texts, messages, calls, and support tickets a business receives
- First response time: Amount of time a virtual receptionist takes to answer a support ticket, call, or message
- First contact resolution: Number of tickets, calls, or messages that an agent resolves within the first interaction
- Average handle time: Average amount of time it takes to handle a call or transaction
- Output per hour: Number of tickets, calls, or messages an agent responds to within the hour
- Average resolution time: Amount of time an agent takes to solve a support ticket or answer a customer concern
- Occupancy: Percentage of time a team spends on actively handling customer calls, messages, and tickets
- Agent utilization rate: Percentage of time an agent spends actively handling customer calls, messages, and tickets
- Cost per resolution: Divides the total cost of providing customer service over the number of tickets, calls, messages, and texts
Customer satisfaction
- Customer satisfaction score: Measures the overall experience that a customer received
- Customer effort score: Indicates the effort a customer goes through to resolve their issue or fulfill a request by analyzing repeat calls, handle times, and channel switches
- Net Promoter Score: Measures customer loyalty by assessing how likely a customer will recommend the business
- Abandon rate: Number of customers hanging up the call while on hold
- Churn rate: Percentage of customers leaving your brand
What questions should I ask before hiring a virtual receptionist company?
You should ask the following questions before hiring a virtual receptionist company:
Its Relevant Background
- How familiar is your team with my industry? How long have you outsourced in this industry?
- Do you have experience in my required service?
- Do you provide multilingual customer service? Which languages do you extend the service to?
Its Services and Processes
- Do you provide around-the-clock service? If not, what are your regular working hours?
- Can you walk me through how your team prioritizes tasks? For instance, how do you select the emails to respond to first out of 50 messages?
- How do you handle customers who have difficulty articulating their needs or have a different communication style from yours?
- What measures do you take to handle difficult or upset customers? How would you diffuse the situation?
- What are your data security and privacy measurements?
- What is your contingency plan for internet or power failures?
Concerning Your Project
- Who will be my point of contact?
- What is my level of involvement in the hiring process?
- How do you measure employee productivity, performance, and satisfaction?
- What kind of call and messaging analytics do you provide? How can I monitor the results?
- How do you handle cases when an employee fails to align with the team dynamic?
- What ROI can I expect when hiring your services?
What are the best virtual receptionist companies in the US?
The best virtual receptionist companies in the US are the following:
| Agency | DesignRush rating | Google rating | Top clients |
| IdeasUnlimited | 5.0 (49 reviews) | 5.0 (11 reviews) |
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| VoiceNation | 4.9 (9 reviews) | 4.0 (133 reviews) |
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| Ambs Call Center | 4.7 (5 reviews) | 4.8 (45 reviews) |
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| TAS United | 4.5 (2 reviews) | 3.8 (17 reviews) |
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| NEXA | 4.3 (1 review) | 4.3 (197 reviews) |
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