Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Fintech × $10,000 - $25,000 ×
  • The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Top Services:

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Show more
    Location
    Overland Park, Kansas
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000

    1840 & Company Services

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Groupon
    • Isango
    • Instacart
    • HomeLight
    • LearnZillion
    Data sourced from the agency's DesignRush profile

    1840 & Company Reviews & Testimonials

    • carmen noche
      carmen noche Review from Google
      5.0

      carmen noche's Review Sourced from Google

      It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!

    • lucille Mrrs
      lucille Mrrs Review from Google
      5.0

      lucille Mrrs's Review Sourced from Google

      My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!

    • Andrea Yáñez
      Andrea Yáñez Review from Google
      5.0

      Andrea Yáñez's Review Sourced from Google

      I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Next gen of QA, riding the wave of agentic pipelines.

    BetterQA is a Cluj-Napoca based software testing company that has built 8 proprietary tools to power modern QA. We help startups and enterprise teams ship safer, more reliable software through practical, real-world testing services. We go beyond finding bugs, we help teams grow with confidence...

    Top Services:

    • Software Testing
    • IT Services
    • Cybersecurity
    • DevOps Consulting
    • Business Consulting
    • Show more
    Location
    Cluj-Napoca, Romania
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    8 Projects Listed

    BetterQA Services

    • Software Testing
    • IT Services
    • Cybersecurity
    • DevOps Consulting
    • Business Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • vulog
    • eyeware
    • primeur
    • Collaboard
    • butter.
    • Owlet
    • MEDIAL Multimedia services
    • YZR
    Data sourced from the agency's DesignRush profile

    BetterQA Reviews & Testimonials

    • Brenda Collin FIH
      Brenda Collin FIH Executive Vice President at Preferred Travel Group
      5.0

      Software Testing Review from Brenda Collin FIH

      Our busy online marketplace couldnt afford downtime or broken features after updates. BetterQA built and maintained a robust automated regression suite that tested checkout, search, user dashboards, and seller workflows. Their automation scripts run with every deployment and catch issues before users experience them. The improvement in deployment confidence and QA turnaround has been tremendous. Their technical skills in Selenium and Cypress, plus their understanding of business workflows, helped us scale operations without QA bottlenecks.

    • Christopher Savage
      Christopher Savage CEO at Greater Fort Lauderdale Chamber of Commerce
      5.0

      Software Testing Review from Christopher Savage

      We worked with BetterQA on a software testing project and were thoroughly impressed by their professionalism and precision. Their team identified key issues early, ensuring our product was stable and ready for launch. A reliable QA partner wed gladly work with again

    • Ramesh Pathak
      Ramesh Pathak CEO and Co-founder at Naamche
      5.0

      Software Testing Review from Ramesh Pathak

      We partnered with BetterQA for software testing across several of our products. Their team handled both manual and automated testing, identifying critical bugs and improving release stability. Their detailed reports and fast feedback loop made our development process smoother. We were impressed with their professionalism and consistent quality of work.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • End-to-end CX solutions that delight customers.

    Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lexington, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    17 Projects Listed

    Helpware Services

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • DoorDash
    • PureCars
    • Headspace
    • Microsoft
    • Google
    • CompIQ
    • Samsara
    • Jam City
    • RestoraPet
    • HealthComp
    Data sourced from the agency's DesignRush profile

    Helpware Reviews & Testimonials

    • Maria Maidana
      Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
      5.0

      Customer Support Review from Maria Maidana

      Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

    • Brian Agee
      Brian Agee Director of Sales & Marketing at Petro Towery
      5.0

      Web Design Review from Brian Agee

      My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

    • Brian Lubeck
      Brian Lubeck Broker at Cypress Property Group
      5.0

      Virtual Assistant Review from Brian Lubeck

      Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Growth Through Servant Leadership

    Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Nacogdoches, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000

    Etech Services

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fintech Industry
    • Retail Industry
    • Hospitality Industry
    Data sourced from the agency's DesignRush profile

    Etech Reviews & Testimonials

    • Haley E C
      Haley E C Review from Google
      1.0

      Haley E C's Review Sourced from Google

      If only I had something nice to say but mom always said if you can't say nothing nice don't say nothing at all.

    • Charles Symmonds
      Charles Symmonds Review from Google
      1.0

      Charles Symmonds's Review Sourced from Google

      This company operates in violation of the law, calling numbers registered on the national DO NOT CALL list. The fact that people bother to register should be indication enough that your telemarketing calls are unwelcome.This is not the sign of a reputable company you should consider partnering with.

    • rahil jain
      rahil jain Review from Google
      1.0

      rahil jain's Review Sourced from Google

      Scammers! The person calling posed as Customer Service representative for my ISP. I had recently placed an order with my ISP and the caller knew about it. The person demanded that I pay the entire amount now otherwise the order wouldn't process. I argued saying that the rep yesterday said I don't have to pay until the service gets started. To which he replied that that's not how it works and I have to pay now otherwise they will sue me. I said call me back in half an hour and I will have my payment information ready. I didn't answer when I got the call back.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Our People + Experience Your Success

    We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    Location
    Toronto, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $10,000 - $25,000

    Optima Communications International Inc Services

    • Call Centers
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Corporate Services Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile

    Optima Communications International Inc Reviews & Testimonials

    • Rise Wu
      Rise Wu Review from Google
      1.0

      Rise Wu's Review Sourced from Google

      How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!

    • A Better World View
      A Better World View Review from Google
      2.0

      A Better World View's Review Sourced from Google

      I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star.I felt quite anxious about all these calls. I do not know if it’s actually a scam or not

    • Hitha surendranath
      Hitha surendranath Review from Google
      1.0

      Hitha surendranath's Review Sourced from Google

      Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Turning Ideas Into Apps | Your Vision, Our Innovation

    Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...

    Top Services:

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • Show more
    Location
    Downers Grove, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000

    Profusion Systems Services

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • DevOps Consulting
    • BPO
    • Customer Support
    • eCommerce Development
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fintech Industry
    • Not for profit Industry
    • Food Industry
    Data sourced from the agency's DesignRush profile

    Profusion Systems Reviews & Testimonials

    • Chirag Shah
      Chirag Shah Review from Google
      5.0

      Chirag Shah's Review Sourced from Google

      Working here has been a really positive experience for me. I’ve got the chance to learn new things, take ownership of my work, and collaborate with some genuinely supportive colleagues. The environment is professional yet friendly, and I feel like my ideas are valued. Of course, like any company there are challenges, but overall it has helped me grow both personally and professionally.

    • Ajay Nagwan
      Ajay Nagwan Review from Google
      5.0

      Ajay Nagwan's Review Sourced from Google

      I am currently working at Profusion, and it's been a great experience so far. The work environment is positive and collaborative, and I’ve had the opportunity to learn and grow professionally. The team is supportive, and my manager/boss is always approachable and encouraging, which makes a big difference. I also appreciate the company’s focus on quality, innovation, and continuous improvement. It’s a great place to build a strong career in the IT industry.

    • SUTHAR JIGAR
      SUTHAR JIGAR Review from Google
      5.0

      SUTHAR JIGAR's Review Sourced from Google

      Profusion Systems is a great place to work with a positive and collaborative environment.The company provides excellent learning opportunities and supports career growth.and work-life balance is well maintained.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Built On People, Powered By Tech

    Genius Software is a technology product design and development company headquartered in Tallinn, Estonia, with delivery offices in Ukraine and Poland. The company provides end-to-end software engineering, AI development, technology consulting, and outsourcing services for startups, established businesses, and...

    Top Services:

    • Staff Augmentation
    • eCommerce Development
    • Web Development
    • Blockchain
    • Software Development
    • Show more
    Location
    Tallinn, Estonia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000

    Genius Software Services

    • Staff Augmentation
    • eCommerce Development
    • Web Development
    • Blockchain
    • Software Development
    • Mobile App Development
    • IT Services
    • Customer Support
    • Software Testing
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sense Bank
    • Comfy
    • Vodafone
    • Open Cosmos
    • Property Invest
    Data sourced from the agency's DesignRush profile
  • Application & Software Development Company

    Limeup is a global application and software development company that turns complex ideas into powerful digital solutions. We help B2B and enterprise clients build high-quality digital products that enable scalable growth...

    Top Services:

    • Software Development
    • Mobile App Development
    • AI Development
    • Blockchain
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000

    Limeup Services

    • Software Development
    • Mobile App Development
    • AI Development
    • Blockchain
    • Web Development
    • Web Design
    • UI/UX Design
    • CRM Consulting
    • ERP Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Poker House
    • Aristocrat
    • i88 Trading Platfrom
    Data sourced from the agency's DesignRush profile

    Limeup Reviews & Testimonials

    • Mateusz Gidian
      Mateusz Gidian Review from Google
      5.0

      Mateusz Gidian's Review Sourced from Google

      Amazing service,I’ve rarely come across a team that’s this efficient and this friendly. For a product with strict uptime requirements, we required trustworthy UK-based software engineering services. From initial contact, Alex provided quickness and transparency. In addition to overseeing the procedure, he contributed to the product's unexpected development.

    • Iryna Tychkivska
      Iryna Tychkivska Review from Google
      5.0

      Iryna Tychkivska's Review Sourced from Google

      Our industry has very specific compliance requirements, and most teams from UnitedKingdom we spoke to didn't get it. Limeup stood out as a bespoke software development team that actually listens. They ran our integration flawlessly and caught potential pitfalls early.We've since brought them on for phase two.

    • Gabriela Castro
      Gabriela Castro Review from Google
      5.0

      Gabriela Castro's Review Sourced from Google

      We came up to Limeup with a raw idea, we were not even be sure what we need a native app or a web-based platform. Alex stepped in early, helped us sort the possibilities and let us figure out what would be actually effective for our target audience. As a vendor of custom software solutions, they were pragmatic and involved. When we had questions, we always knew who to ask. It’s rare to find a dev partner in the UK that combines strategy and engineering this well.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Accelerate Your AI Transformation

    Vahue is an AI transformation consultancy and engineering company that helps startups and scaling enterprises become AI-native through team augmentation, workforce training, and enterprise AI systems. The company combines AI-native engineering talent, practical upskilling programs, and custom AI solutions to...

    Top Services:

    • AI Development
    • Staff Augmentation
    • Software Development
    • SEO
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000

    Vahue Services

    • AI Development
    • Staff Augmentation
    • Software Development
    • SEO
    • Web Development
    • Mobile App Development
    • Web Design
    • Branding
    • eCommerce Development
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Audi
    • Shopify
    • Qonto
    Data sourced from the agency's DesignRush profile

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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