Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Appointment Setter Online delivers outsourced appointment setting and lead generation through dedicated SDRs assigned by client fit, covering outbound prospecting, inbound qualification, telemarketing, and customer support. To date, the call center provider reports 75,000+ verified sales bookings...
Top Services:
- BPO
- Social Media Marketing
- Email Marketing
- Call Centers
- Show more
- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
- Portfolios Count
- 8 Projects Listed
Hire Live Support is a U.S.-based call center company offering phone support, live chat, email support, virtual assistants, and AI-driven BPO services starting at $399/month, alongside back-office, digital marketing, and web development services for startups, SMEs, and enterprises with 10+ years of...
Top Services:
- Call Centers
- BPO
- Web Design
- Web Development
- SEO
- Show more
- Location
- Cerritos, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
CCDocs is a documentation-focused team and platform that helps organizations manage, organize, and streamline their content workflows. It enables teams to collaborate on creating, editing, and maintaining documents efficiently, ensuring consistency and accuracy across projects. By providing tools for version...
Top Services:
- Call Centers
- Location
- Houston, Texas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
Call Point Business Solutions Ltd. is a business process outsourcing company established in 2017. The company provides customer-facing, administrative, technical, financial and sales support services to international businesses...
Top Services:
- Digital Services
- Digital Strategy
- Reputation Management
- BPO
- Call Centers
- Show more
- Location
- Comanche, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
We help businesses connect with their customers through fast, friendly and reliable communication...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Quicklyster provides fully managed 24/7 customer support and Tier 1 tech support for SaaS, eCommerce, and digital-first brands. We offer free backup agents, fast deployment, native English agents, and flexible pricing all without contracts or setup fees. Whether you need live chat, phone, email, or helpdesk...
Top Services:
- BPO
- Social Media Marketing
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
Hugo
VerifiedVerified by the DesignRush team for authenticity and credibility.World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo is a U.S. call center company offering outsourced customer support, trust and safety, and digital operations to 150+ clients like Google, Meta, and Upwork across gaming, SaaS, fintech, and ecommerce. Teams are assembled in as little as two weeks, with ISO 27001 and HIPAA certifications...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
Data sourced from the agency's DesignRush profileGoogle Meta Outschool Topicals Attentive Faire Sakara Aurora
Hugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsMiXBS is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, B2B contact center services, ecommerce and insurance support, and customer development, handling up to 16,000 daily interactions across logistics, healthcare, retail, and wellness industries...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Business Consulting
- BPO
- Show more
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...
Top Services:
- BPO
- Call Centers
- HR Outsourcing
- Phone Answering Services
- Customer Support
- Show more
- Location
- Chula Vista, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
- BPO
- Customer Support
- Call Centers
- IT Services
- Show more
- Location
- Orlando, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
We build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators...
Top Services:
- BPO
- Call Centers
- Location
- West Palm Beach, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
First Call Solutions helps businesses grow through performance marketing, lead generation, and pay-per-call solutions. We specialize in delivering high-quality leads, inbound calls, and customer acquisition solutions across insurance, healthcare, home services, legal, and financial industries. Our focus is on...
Top Services:
- Affiliate Marketing
- CRO
- Media Buying
- Digital Marketing
- PPC
- Show more
- Location
- Houston, Texas
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...
Top Services:
- BPO
- HR Outsourcing
- Phone Answering Services
- Customer Support
- Call Centers
- Show more
- Location
- Miami, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- Under $1,000
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
Tech2Globe is an India-based BPO/KPO firm with a U.S. presence, offering inbound and outbound call center services, telemarketing, customer support, and virtual assistance to businesses across ecommerce, healthcare, finance, and retail industries, with over 14 years of experience...
Top Services:
- Digital Marketing
- Web Development
- eCommerce Development
- Web Design
- Social Media Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 16 Projects Listed
CIENCE Technologies is a B2B Lead Generation and Sales Acceleration Company...
Top Services:
- Email Marketing
- Digital Marketing
- Call Centers
- Location
- Denver, Colorado
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
Top Services:
- Business Consulting
- Call Centers
- BPO
- Phone Answering Services
- Show more
- Location
- Sioux Falls, South Dakota
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $50,000 & Up
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- Location
- Manhattan Beach, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Top Services:
- Customer Support
- Managed Services
- IT Services
- BPO
- Call Centers
- Show more
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
SalesHive is a B2B Lead Generation Agency that uses cold calling, email, and linkedIn to book meetings with qualified buyers by using our proprietary sales outreach platform and CRM...
Top Services:
- Digital Marketing
- Call Centers
- Email Marketing
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
NAM Info Inc. is a technology-forward talent management organization dedicated to bridging the gap between industry leaders and exceptional human resources. They pride themselves on delivering quality candidates, deep industry coverage, and knowledge-based training for consultants. Their commitment to...
Top Services:
- Digital Services
- Staff Augmentation
- IT Services
- Call Centers
- Show more
- Location
- Jersey City, New Jersey
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
Fair Capital, your premier debt collection agency. Effective and affordable with a 'no recovery, no fee' policy. Maximum results with a positive approach...
Top Services:
- Customer Support
- Business Consulting
- Accounting
- Call Centers
- Show more
- Location
- Spring Valley, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Transform Targets helps organizations scale operational capacity without increasing internal overhead. We provide skilled professionals who integrate directly into existing workflows, enabling businesses to operate efficiently while maintaining full visibility and control. Our focus is simple: support the...
Top Services:
- BPO
- Customer Support
- Logistics
- Call Centers
- Business Consulting
- Show more
- Location
- McKinney, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Our relationship with our staff, customers, and other business partners is focused on honesty, perseverance, mutual confidence, and integrity. We help our clients to come up with the right strategy for their business, ensuring that their sales plans are realistic and are able to fulfill their business goals...
Top Services:
- BPO
- Call Centers
- SEO
- Email Marketing
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $70/hr
- Minimal Budget
- $1,000 - $10,000
RSVP Communications is a full-service, marketing support services firm. We are solutions driven and result oriented...
Top Services:
- Call Centers
- Location
- Greensboro, North Carolina
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $100/hr
Call Center Authority specializes in helping companies streamline their operations by facilitating the process of outsourcing their call center needs. With our expertise, we connect businesses with the ideal call center company, ensuring a seamless transition and optimal service, all at no additional cost to...
Top Services:
- Call Centers
- Location
- Pittsburgh, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
CloudBridges delivers advanced VoIP and ViciDial solutions for call centers and BPOs worldwide enabling businesses to run legit USA & UK campaigns with unmatched reliability, automation, and support...
Top Services:
- Call Centers
- Location
- St. Petersburg, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- Under $1,000
Newton Workforce is a multidisciplinary workforce and outsourcing company based in Lebanon, providing integrated business support solutions across Lebanon and the region. We assist startups, SMEs, multinational corporations, NGOs, and investors with Employer of Record (EOR), payroll management, HR...
Top Services:
- BPO
- HR Outsourcing
- Call Centers
- Customer Support
- Translation Services
- Show more
- Location
- Lebanon, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
Grow Your Sales Pipeline executes high-standard sales development, coaching, and recruiting programs to drive profitable revenue growth for our client partners...
Top Services:
- Direct Marketing
- Business Consulting
- Email Marketing
- Call Centers
- Advertising
- Show more
- Location
- Minneapolis, Minnesota
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
Call Center Companies by City
Call Center Companies by State
Call Centers Specializations in the US
Popular Services
Hiring Guide: How to Choose a Leading Call Center Company in the US
What can these companies do for business in the US?
They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
How long do companies typically commit to call center providers?
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
How can you choose the best call center provider for your business?
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
- Determine service scope
Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage. - Seek candidates who can offer good scalability
Choose providers that can scale agent capacity to support seasonal demand or business growth. - Look into their industry experience
Look for providers with experience in your industry so they understand customer expectations and regulatory requirements. - Inquire about the technical setup and integrations
Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards. - Ask about security practices
Ask the agencies about their data protection practices, compliance standards, and uptime guarantees. - Review performance history
Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
How to find the right company on DesignRush that fits your budget?
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring a professional call center company?
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Relevant Background
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- In what languages can you offer support?
Services and Processes
- What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
- What software and tools do you use?
- Do you offer 24/7 support?
- What key performance indicators (KPIs) do you track?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?
Related to Your Project
- What type of onboarding can we expect?
- How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
- How frequently can we expect reports?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.
They typically offer services such as:
- Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
- Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
- Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
- Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
- Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
- Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
- Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
- Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
- Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
- Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
- Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
- Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly