Looking for a credible virtual receptionist company to elevate customer experience and improve operational efficiency? We explored authentic client feedback, relevant case studies, and the industry standing of numerous candidates to help businesses like yours discover the best outsourced receptionist services. Browse our directory and personalize your search by location, pricing, minimum budget, team size, and other criteria.
After evaluating hundreds of companies, we carefully selected a list of top virtual receptionist companies, considering their services, awards, portfolios, industry reputation, pricing, and client reviews. Examine these leading agencies and their specializations to find a trustworthy partner to grow your business.
The Number 1 Virtual Receptionist Company as Selected by DesignRush Is...
Notable clients: Law Office of A. James Mullaney, Diamond Equity, Jonesly MMA Academy, Brovil Associates, Kav Real Estate Services
On a mission to create engaging customer interactions, PATLive provides virtual receptionists that seamlessly integrate with clients’ teams. Its customer service portfolio comprises live call answering, call screening and transfers, message taking, lead collection, sales calls, appointment scheduling, event registrations, emergency dispatch, and new client intake, among others. The company incorporates various software solutions to enable a more streamlined workflow, including Calendly, SalesForce, BigCommerce, Shopify, Clio, PropertyWare, and Yardi. With roots in the telecom industry, PATLive has delivered above-and-beyond customer service for over 33 years.
PATLive Success Story
Challenge: Family law attorney James Mullaney was running his practice alone, rendering him unable to answer many calls from clients and customers, resulting in a significant opportunity loss.
Solution: Helping the client transition smoothly from its previous provider, PATLive started answering calls within days. Its team captured leads, took notes, set appointments, saved voicemails, and forwarded relevant calls. Plus, PATLive’s app lets Mullaney listen to voice messages and review the team’s work at his convenience.
Results: Because of PATLive’s support, Mullaney gained new clients, enriched existing client relationships, and saved 25% on overhead costs. Mullaney was impressed by the virtual receptionist company, mentioning how the agency already knew to forward judge calls directly to him.
Empowering businesses by building human-centric customer relationships, Nexa customizes its virtual receptionist services to match client needs. The portfolio includes 24/7/365 live virtual receptionist, lead capture, sales intake, outbound sales, calling campaigns, live chat services, text messaging, customer relationship management (CRM) software integration, and reporting and analytics. Nexa also supplements these services with artificial intelligence (AI), encouraging clients to find the right balance between human receptionists and AI technology according to their needs.
Nexa Success Story
Challenge: Operating with a small team, a plumbing business struggled to answer customer calls. The lack of a designated workforce led to long wait times, missed calls during and after work hours, and slow response times during emergencies.
Solution: Nexa provided a full-service virtual receptionist team, comprised of both Spanish and English speakers, to handle call overflows and cover nights, weekends, and holidays. Emergency dispatch services were also employed, with the company conducting triages and escalations for quicker response times. The client also enlisted outbound call services to increase its sales.
Results: With the support of Nexa, the client responded to calls within 3 rings, covered 85% of after-hours calls, and boosted conversions by 25%, with 50% of the answered calls being leads. All these efforts resulted in a $20,000-$50,000 revenue increase per dedicated agent and a tenfold increase in return on investment (ROI).
Notable clients: The Social Media Pros, Kalfas Landscaping, DAPrDAN, The Smarter Garage, SouthEast Softwash
Aspiring to help businesses build meaningful customer connections, Jill’s Office provides holistic virtual receptionist services comprised of inbound and outbound calls, appointment scheduling, customer service, and website chat. Complementary to the service, the company offers on-the-spot bids, lead follow-ups and qualifications, bilingual receptionists, around-the-clock answering services, and customized scripting. Another notable offer of the virtual receptionist company includes a 14-day happiness guarantee policy, intended to assure businesses of its quality service.
Jill’s Office Success Story
Challenge: Despite effectively generating new leads for its clients, a small advertising agency was on the verge of losing business. With the clients lacking the resources to follow up on the new leads the agency was sending and schedule appointments, the need for an experienced customer service team was evident.
Solution: Jill’s Office partnered with the small advertising agency, supplementing its lead-generating services with outbound calls. It conducted follow-up calls and filtered low-quality leads. To maximize the impact, it also cultivated leads, providing more information about the business and scheduled appointments.
Results: Through Jill’s Office’s professionalism, the small advertising agency’s clients reported a scheduled rate of up to 60% — double the previous numbers. They also regained lost business opportunities, thus multiplying their ROI by twofold.
Notable clients: Featherlite, BMW, Eagle Biosciences, The Federal Savings bank, PMB Insurance Corporation
Dedicated to providing top-tier customer service, VoiceNation offers call transferring, bilingual answering, customized responses, 24/7 call answering, order processing, appointment scheduling, CRM integration, and online dashboard management services. On account of its award-winning services and 23 years of expertise, over 90,000 businesses trust VoiceNation to handle their outsourcing receptionist services. Notably, VoiceNation has received recognitions from Inc 5,000, Association of TeleServices International, and Great Place to Work®.
VoiceNation Success Story
Challenge: Trailer manufacturer Featherlite understood the importance of answering calls for customer experience and business growth. However, it could not handle all incoming calls, especially during promotional periods.
Solution: VoiceNation’s team delivered personable and attentive customer support, addressing client inquiries. The team was scheduled to answer customer calls from Friday evening to Monday morning, taking over Featherlite’s call overflow and providing around-the-clock answering service to ensure no call was missed or transferred to voicemail.
Results: With VoiceNation’s assistance, Featherlite answered all customer calls, improving customer experience, sales, and overall revenue.
Notable clients: Convert It Marketing, CMIT Solutions, Colorado Snoring and Sleep Apnea Center, Persevus, Chestnut Hill Legal
Smith.ai uses a unique synergy of human and artificial intelligence (AI) to drive client success. Its virtual receptionist service covers around-the-clock call answering, live chat, bilingual receptionists, appointment booking, call recording and transcriptions, outbound calls, warm phone transfers, and payment collection. With its proprietary AI solution and outsourced receptionist services, Smith.ai has helped over 3,000 businesses achieve customer success.
Smith.ai Success Story
Challenge: Despite producing high-quality leads for its law clients, Convert It Marketing realized that 33% of the leads were lost due to the firms’ inability to follow up on them. To remedy this situation, it partnered with Smith.ai to combine its turnkey marketing solutions with the agency's customer support services into an integrated product.
Solution: Smith.ai’s virtual receptionists managed inbound calls 24/7 and scheduled appointments directly on the attorneys' calendars. As part of the service, the team screened leads, blocked spam calls, and conducted warm phone transfers, allowing the legal firms to dedicate their time and resources to high-converting leads.
Results: Upon reviewing its data, Convert It Marketing discovered that Smith.ai captured over 50% of leads that would otherwise have been lost due to the lawyers’ lack of resources. Additionally, the client marked a 122% increase in call handling rate, higher revenue, and lower client churn rate.
Notable clients: Mathnasium, Ace Handyman, TeamLogic IT
AnswerForce is an outsourced receptionist services company offering message taking, live call transfer, appointment scheduling, lead capturing and qualifying, bilingual answering, and after-hours answering. The company provides scheduling solutions, live chat widgets, business phone lines, team messaging, and video meeting software to further supplement its client's customer service capabilities. By providing human-centric customer services, AnswerForce has helped hundreds of businesses expand their operations.
AnswerForce Success Story
Challenge: Because Mathnasium relied on voicemail to capture calls during busy periods and after office hours, it lost 30% of potential business opportunities across its franchisees. Recognizing AnswerForce’s expertise with franchise live answering services, Mathnasium enlisted the virtual receptionist company’s services.
Solution: Valuing every customer interaction, AnswerForce’s receptionists enabled 24/7 availability via phone and web, responding to every incoming phone call and live chat. It also booked appointments and captured leads while integrating with Mathnium’s custom solution, Radius.
Results: Over the course of the four-year partnership, AnswerForce has managed an impressive volume of Mathnasium’s calls, totaling over 180,000 interactions across 150 franchises. This extensive support has not only accommodated over 6,700 new customer inquiries but also significantly contributed to Mathnasium’s expansion across the US, Canada, and the United Kingdom.
Notable clients: Avid Property Management Inc, Bayer Health Care, NPR, PBS, Heinz
Combining experience, skilled talent, and technology, AnswerFirst Communications provides end-to-end virtual receptionist services, covering live call answering, patching, message taking, appointment scheduling, and software integrations. From phone calls to emails, web chats, text messages, and social media messages, the agency handles 3.5 million customer communications annually, with a six-second average time-to-answer rate and a 2% caller disconnect record. Recognizing this excellence, thousands of leading global brands and organizations have trusted AnswerFirst Communications for their customer services.
AnswerFirst Communications Success Story
Challenge: Initially, Avid Property Management answered after-hours and emergency calls in-house. However, the number of callers quickly increased, prompting it to enlist outsourced receptionist services to meet the demand.
Solution: AnswerFirst Communications' receptionists answered calls in a timely and professional manner and handled call overflows when the client's in-house team was over capacity. The team was also tasked with covering after-business hours, weekends, and holidays, ensuring the client's customers were always attended to. As part of the service, AnswerFirst Communications recorded every call, allowing the client to review customer statements and get more accurate details.
Results: In providing outstanding and reliable customer service, AnswerFirst Communications exceeded Avid Property Management’s expectations. Due to the lucrative collaboration, Avid Property Management has continued working with the virtual receptionist company for several years.
Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Socaz Painting, Reynolds Defense Firm, Your Practice Mastered
As a virtual receptionist company, LEX Reception caters predominantly to law businesses, delivering 24/7 call answering, lead intake services, bilingual receptionists, appointment scheduling, and outbound calling services. To seamlessly blend with clients’ teams and provide satisfactory customer services, the company offers integration with various niche software and CRM solutions, including Clio, MyCase, LawPay, and Filvine. Throughout its 12 years of industry experience, LEX Reception has amassed over 900 positive reviews from satisfied clients, attesting to its credibility and service quality.
LEX Reception Success Story
Challenge: Hammerschmidt, Stickradt, and Associates understood that every missed call could mean a lost business opportunity. While the law firm could handle incoming customer calls during working hours, it needed a virtual receptionist company to cover after-work hours, including weekends.
Solution: LEX Reception appointed agents to capture potential leads on nights and weekends, wherein they answered calls with a warm and professional tone. The agents followed a script to give the impression that they were a part of the client’s in-house team. Across the service, they noted important information and scheduled appointments to assist the client in following up on the lead.
Results: Within the first weekend, LEX Reception scheduled 2 potential customers, earning the client about $4,000-$5,000 in revenue. In providing after-hours and weekend answering services, the agency minimized the chances of the leads going to the competition due to the client missing its calls.
Notable clients: Mosquito Squad of Columbia, Fujitsu, CPCDirect Oldcastle, Early Impact
AnswerConnect emphasizes human connection in all its services, supplying businesses with 24/7 customer service, voicemail attendance, and call forwarding and routing. To maximize the impact of the service, it supplements it with lead generation and qualification, appointment booking, bilingual services, inbound sales, and live chat support. Recognized by Forbes for its top-tier answering services, AnswerConnect offers a portal and app that enables clients to connect with its virtual receptionist team and customers in real-time.
AnswerConnect Success Story
Challenge: With branches across three locations, Mosquito Squad of Columbia needed help answering customer calls and booking appointments, seeking to hire human agents rather than implementing AI responses.
Solution: AnswerConnect took over the after-hour calls and appointment booking. The virtual receptionist company introduced the AnswerConnect App across the flow, allowing the client to host video meetings and consultations and reply to incoming messages from customers. Through the app, the client could conveniently manage calls and appointments anywhere, have a centralized client database, and gain transparency on all activities.
Results: AnswerConnect obtained a considerable number of new leads, ensuring all callers felt valued. The client emphasized that the partnership with AnswerConnect constituted a wise investment, saving the company money, time, and operational disruptions.
With a dedicated team of 200 employees, Digital Minds BPO offers tailored solutions comprising live chat support, email support, customer care, phone support, in-app support, social media support, help desk support, order taking, eCommerce customer support, technical support, and after-hours support. In providing these services, the company aims to help clients scale their customer support capabilities cost-effectively without concerns about managing the talent. To date, Digital Minds BPO has completed over 50 projects, having partnered with 42 businesses worldwide.
Digital Minds BPO Success Story
Challenge: An established eCommerce company was experiencing a high influx of customer messages and emails, overwhelming its in-house team. Because of the delayed customer response, the business was gaining a bad reputation.
Solution: Digital Minds BPO assembled a support team that intensively worked on lowering the backlog, seeking to leave customers satisfied after every interaction. Simultaneously, the team handled live chat and email correspondence, addressed incoming inquiries, feedback, and reviews, and escalated customer complaints to the appropriate departments. In an effort to improve the client’s reputation, the team proactively engaged happy customers, asking them to leave reviews.
Results: Through Digital Minds BPO’s strategic undertakings, the client was able to fix its damaged reputation, increase positive customer reviews, and enhance customer relationships.
Hiring a virtual receptionist typically costs around $36,184 annually, with some sources reporting averages closer to $29,459. On a monthly basis, this averages $3,015, or $695 per week, with an hourly rate of around $17. However, hourly wages can vary significantly, ranging from as low as $9.38 to as high as $30.53, depending on experience and location.
The top 50 virtual receptionist companies on DesignRush charge an average of $41 per hour. 28.7% of outsourced receptionist services on DesignRush accept projects under $1,000, indicating a strong availability of services for smaller-budget projects aimed at small businesses or startups. Conversely, the 0.6% of services that require a minimum budget of $50,000 indicate a focus on high-budget, enterprise-level solutions, likely involving more complex requirements, extended support, or specialized features.
However, these prices are reliant on the following factors:
Payment model Based on their needs, clients can choose between pay-per-minute, pay-per-hour, pay-per-call, and a monthly retainer fee
Niche service Jobs like healthcare virtual receptionists offer specialized knowledge, entailing higher service fee
Holiday and overtime pay While outsourced receptionist services provide around-the-clock customer support, they might charge for working overtime and on holidays
Technology setup Some agencies charge for integrating CRM, call tracking devices, and other platforms, especially when an organization doesn’t have an existing one
Text and phone call charges Some virtual receptionist providers might exclude phone bill charges from their price and ask clients to reimburse the accumulated fees
Agency location Outsourced virtual receptionists in countries like the Philippines and India have more affordable rates than the US due to the lower cost of living
How We Picked the Best Outsourced Receptionist Services
To select the best outsourced receptionist services, we reviewed hundreds of agency profiles, considering their niche expertise, past achievements, client references, and case studies. In doing so, we developed an effective evaluation process to identify the leading virtual receptionist companies capable of delivering quality customer experiences to various businesses.
Our team of industry experts conducted the evaluation based on the following criteria:
Reviews: Client satisfaction, level of trustworthiness, project management, communication style, and work ethics
Portfolio: Successful projects showcasing the agency’s approach to delivering tangible results
Awards and recognitions: List of notable achievements and affirmations by reputable third-party agencies
Team bios: Overview of employee profiles and relevant virtual receptionist experience
Top services: Core competencies and areas of focus
Virtual receptionist expertise: Ability to deliver exceptional customer support that enhances customer experience, business growth, and operational efficiency
AI-Powered Support-as-a-Service Company Focused on the Tech Industry
SupportYourApp runs outsourced call center, technical support, live chat, and help desk operations for 250+ companies including Mastercard, Calm, and MacPaw. Since 2010 the agency has expanded to 30+ countries and 60+ languages, deploying AI Voice Agents and chatbots alongside human teams...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
Show more
Location
Wilmington, Delaware
Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Portfolios Count
12 Projects Listed
SupportYourApp Services
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mastercard
Skylum
Waverly Labs
Softorino
Flibco
Data sourced from the agency's DesignRush profile
SupportYourApp Reviews & Testimonials
Bogdan Czako
Customer Support Team Lead at Covantis S.A.
5.0★
Customer Support Review from Bogdan Czako
We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.
Joseph Pinto
Manager at Sweett
5.0★
Customer Support Review from Joseph Pinto
We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from the
office to serve our growing global customer base. The team structure has evolved over time and now
includes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time Social
Media Research support.
They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages and
maintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,
consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effective
partner in scaling our customer support operations.
José Manuel Val Merinero
CFO at VR LIFE, SL
5.0★
Customer Support Review from José Manuel Val Merinero
We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.
We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.
Reviews verified by DesignRush and sourced from the agency's profile
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DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...
Top Services:
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Show more
Location
Ottawa, Canada
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
14 Projects Listed
DMT Business Development Services
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Market Research
Business Consulting
Direct Marketing
CRM Consulting
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Biovision Diagnostics
Kandji
Productive
VOLA
YouTeam
CDS Global Cloud
Derm For Primary Care
Hubilo
Concordia University
Yodeck
Data sourced from the agency's DesignRush profile
DMT Business Development Reviews & Testimonials
Yana Okushko
Growth Manager at DreamX
5.0★
Lead Generation Review from Yana Okushko
Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.
David Morneau
Co-founder and CEO at inBeat Agency
5.0★
Email Marketing Review from David Morneau
We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.
Vaysh Kewada
CEO and Co-Founder at Salience Labs
5.0★
Social Media Marketing Review from Vaysh Kewada
Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.
Reviews verified by DesignRush and sourced from the agency's profile
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Vareweb is a Dallas-based web design, digital marketing and GoHighLevel automation agency helping businesses build stronger digital experiences, improve visibility and convert more leads...
Top Services:
Web Design
Web Development
Digital Marketing
Logo Design
eCommerce Development
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
15 Projects Listed
Vareweb Services
Web Design
Web Development
Digital Marketing
Logo Design
eCommerce Development
SEO
eCommerce
AEO
Phone Answering Services
CRM Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Riwayah
Love Restorations
Exotic Dent Works
Data sourced from the agency's DesignRush profile
Vareweb Reviews & Testimonials
Paul James
Communication Manager at Azakaw
5.0★
SEO Review from Paul James
With the rise of search in AI engines, we also wanted an agency that could provide AI and generative engine optimization. Found Vareweb by finding the best GEO agencies and got in touch with them. Their business analyst Miss Veronica was really helpful, she understood our needs and connected her to their SEO team. Currently we have started to ranking really well in AI engines too. They have done the proper branding for us.
Amanda Davis
Senior Portfolio Manager at London Moving Services
5.0★
Web Design Review from Amanda Davis
We were looking for complete branding services including logo design, web design, etc. Vareweb understood our vision really well and provided us multiple logo concepts according to our motto and goal. Their team also developed a neat and clean design for our website.
Their project management and team collaboration was excellent. Veronica, their business analyst was really active on communication, she was always there to listen and facilitate to our queries.
Pablo Salinas
Vendor Relationship Manager at Irrigation Concepts
5.0★
Web Development Review from Pablo Salinas
Vareweb has truly a team of experts. We were very frustrated with our website design and were not receiving any traffic or leads. Found Vareweb and took their web design package, within a month they delivered an astonishing website which is really appealing and our traffic is improving and we are receiving some leads without much SEO efforts.
Reviews verified by DesignRush and sourced from the agency's profile
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Top Customer Service is an AI-assisted call center and BPO company, combining human agents with AI tools to deliver 24/7 inbound call handling, outbound support, live chat, and virtual assistant services. The agency caters to clients across eCommerce, media, entertainment, and automotive sectors...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
Top Customer Service Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
ElectrIQ Marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Top Customer Service Reviews & Testimonials
Manoj Thenua
Chief Executive Officer at Medico Hub
5.0★
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.
What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.
Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.
Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Reviews verified by DesignRush and sourced from the agency's profile
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Unique designs, ultra customized development, and mobile applications. Our unique combination of skills and talent lets our team knock a variety of projects out of the park. We're a full-service website design, development, and consulting agency that generates growth and revenue for our clients...
Top Services:
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
Show more
Location
Rantoul, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
UniSyn Technologies Services
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
ERP Consulting
UI/UX Design
Design Services
Digital Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scrubstr
Confidentially Yours
ILFMA
Let's Rock Illinois
Data sourced from the agency's DesignRush profile
UniSyn Technologies Reviews & Testimonials
Faith KopMann
Office Administrator at PhotiniCare
5.0★
Mobile App Development Review from Faith KopMann
Unisyn Technologies have done several major and small projects for us. We are a repeat client as they have been easy to work with, and provide professional, quality work in a timely manner. Very responsive.
Reviews verified by DesignRush and sourced from the agency's profile
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Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...
Top Services:
BPO
Email Marketing
Digital Marketing
Market Research
Content Marketing
Show more
Location
Fairfax, Virginia
Number of Employees
100 - 249
Average Hourly Rate
$40/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Zaphyre LLC Services
BPO
Email Marketing
Digital Marketing
Market Research
Content Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We aim to transform ideas into sustainable businesses using the latest technologies to achieve maximum value creation for our clients...
Top Services:
Mobile App Development
Web Development
eCommerce Development
AI Development
IoT
Show more
Location
Noida, India
Number of Employees
Under 49
Average Hourly Rate
$40/hr
Minimal Budget
$1,000 - $10,000
WartinLabs Services
Mobile App Development
Web Development
eCommerce Development
AI Development
IoT
Wearables
Software Development
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dycare
The Kraft Heinz Company
Darna Immobilien GmbH
Guthmann Estate GmbH
Black Label Immobilien
Your House Fitness
FlTHAUS
WellnessLiving
Sarnia Real Estate Agents Blue Coast
Baïa Food Co
Data sourced from the agency's DesignRush profile
WartinLabs Reviews & Testimonials
Ben John
Chief Executive Officer at Liftric GmbH
5.0★
Software Development Review from Ben John
I had a pleasure to work with people from WartinLab. They needed to do a complex project and they did a great job. We're satisfied with a result and can highly recommend this company for software development.
John Kane
Vice president at NPL Construction Company
5.0★
Software Development Review from John Kane
Commitment and performance have been the most impressive aspect of WartinLab. I have been dealing with them for more than 10 years and have not had any occasion to complain. They have taken care of my projects & have been available round-the-clock. I strongly recommend WartinLab.
Micheal Precious
manager at AssuranceLab
5.0★
Software Development Review from Micheal Precious
Collaborating with the team at WartinLab was a wonderful experience. The project was completed step-by-step and finished well before the deadline. Each member of the team demonstrated their expertise in their respective fields and delivered high-quality results.
Reviews verified by DesignRush and sourced from the agency's profile
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Tasks Expert provides highly skilled virtual assistants for businesses worldwide, offering administrative, marketing, bookkeeping, website development, and customer support services tailored to business needs...
Top Services:
Customer Support
BPO
Location
Kansas City, Missouri
Number of Employees
50 - 99
Average Hourly Rate
$5/hr
Minimal Budget
$1,000 - $10,000
Tasks Expert Services
Customer Support
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Piedmont Hemp Co
My Safety Consultant
ImPowered Minds
Data sourced from the agency's DesignRush profile
Tasks Expert Reviews & Testimonials
Katina LaFond
Review from Google
5.0★
Katina LaFond's Review Sourced from Google
Working with Myra has been such a gift. From the very beginning, she took the time to truly understand me, my vision, and the heart behind my work. She didn’t just check off tasks — she listened deeply, asked the right questions, and found my voice in a way that feels so authentic and aligned.
Her creativity, attention to detail, and dedication shine through in everything she does. Whether it’s developing content, organizing my ideas, or helping bring complex projects to life, Myra approaches each task with professionalism, thoughtfulness, and care.
What I appreciate most is her genuine investment in my success. She consistently goes above and beyond to make sure things not only get done, but get done beautifully. She’s patient when I get behind, quick to adapt when priorities shift, and always brings fresh ideas to the table.
Myra has become more than just a VA — she’s a trusted partner who understands the bigger picture and helps me move toward it with confidence. I feel incredibly lucky to have her on my team, and I can’t wait to see all we accomplish together.
Dan Charles
Review from Google
5.0★
Dan Charles's Review Sourced from Google
Having worked with Task Experts for a few months now, I've been really impressed with their proactive nature, communication and attitude towards doing the work right first time. They really go above and beyond to ensure that things are done in a timely manner and to a very high standard. After hiring my first VA (Max) with them to help with financial work, I now have a second VA who is doing technical work for us as well and they've both being very responsive and willing to help lighten the load for our business. I can't recommend them enough
Awobodede Jesutofunmi
Review from Google
5.0★
Awobodede Jesutofunmi's Review Sourced from Google
I recently had the pleasure of working with a fantastic virtual assistant company that truly exceeded my expectations. Their team was professional, responsive, and incredibly efficient in handling all the tasks I threw their way. From managing my schedule to tackling research projects, they delivered top-notch support with a friendly attitude. The seamless communication and attention to detail made my life so much easier—I can’t recommend them highly enough! If you’re looking for reliable, high-quality virtual assistance, this company is a game-changer.
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Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...
Top Services:
Mobile App Development
Web Development
eCommerce Development
Software Development
Product Design
Show more
Location
Dhaka, Bangladesh
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
6 Projects Listed
Riseup Labs Services
Mobile App Development
Web Development
eCommerce Development
Software Development
Product Design
Graphic Design
Staff Augmentation
BPO
Web Design
Design Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
UNICEF
Murka
World Health Organization (WHO)
Las Vegas Sands
Voodoo
Gameloft
Data sourced from the agency's DesignRush profile
Riseup Labs Reviews & Testimonials
Tanvir Hossain
Review from Google
5.0★
Tanvir Hossain's Review Sourced from Google
I had a very positive interview experience with Riseup Labs for the Data Analyst position. The interview process was well-organized, and the interviewers were professional, respectful, and approachable. They created a comfortable environment where I could discuss my technical skills, problem-solving approach, and previous experience with confidence.
I especially appreciated the clear communication throughout the process and the opportunity to showcase my knowledge. Overall, it was a valuable learning experience, regardless of the outcome. Thank you to the Riseup Labs team for your time and professionalism. I wish the team continued success.
Lelin Miah
Review from Google
5.0★
Lelin Miah's Review Sourced from Google
I had a positive interview experience with Riseup Labs for the Business Analyst (Tender Documentation) position. The interview process was well-organized, and the interviewers were professional, respectful, and welcoming. They asked relevant questions that allowed me to discuss my experience and skills. Communication throughout the process has been clear and timely. Thank you for the opportunity, and I appreciate the positive experience.
Murtoza Mahir
Review from Google
5.0★
Murtoza Mahir's Review Sourced from Google
I had a great interview experience with Riseup Labs. The Talent Acquisition team was professional, friendly, and made the process clear. I enjoyed discussing data analytics, automation, and their global client work. The Zoom interview was well-organized, and the team showed genuine interest in my projects and skills. Positive experience overall — I’m excited about the possibility of contributing to their team.
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Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...
Top Services:
BPO
Customer Support
Call Centers
Phone Answering Services
Staff Augmentation
Show more
Location
Fort Lauderdale, Florida
Number of Employees
Under 49
Average Hourly Rate
$16/hr
Minimal Budget
$1,000 - $10,000
Evateck Services
BPO
Customer Support
Call Centers
Phone Answering Services
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
Top Services:
IT Services
BPO
Call Centers
Customer Support
AI Development
Show more
Location
Hanoi, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
LTS Global Digital Services Services
IT Services
BPO
Call Centers
Customer Support
AI Development
ERP Consulting
Managed Services
IT Compliance Solution
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
A global customer experience (CX) management solutions provider, Startek delivers best-in-class omnichannel CX, digital transformation, virtual receptionist, call and contact center, and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups...
Top Services:
BPO
Call Centers
Location
Greenwood Village, Colorado
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
STARTEK Services
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Flair Airlines
Telkom
Mercedes-Benz
Data sourced from the agency's DesignRush profile
STARTEK Reviews & Testimonials
Karina Thompson
Review from Google
1.0★
Karina Thompson's Review Sourced from Google
Startek is the worst. They provide tech support for other companies... And they never seem to know what is going on. Poorly trained.
Reviews verified by DesignRush and sourced from the agency's profile
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Simplifying Your Digital Needs With Unlimited Skills
Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...
Top Services:
CRM Consulting
Software Development
eCommerce Development
Digital Services
Web Development
Show more
Location
Bhilwara, India
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Protovo Solutions Services
CRM Consulting
Software Development
eCommerce Development
Digital Services
Web Development
Digital Marketing
AI Development
IT Services
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IT Industry
Small Business Industry
Marketing Industry
Data sourced from the agency's DesignRush profile
Protovo Solutions Reviews & Testimonials
Mohamed Farrag Enab
Marketing Manager at Blue Ray Properties L.L.C
5.0★
CRM Consulting Review from Mohamed Farrag Enab
Protovo's CRM module customization yielded significant measurable outcomes, enhancing overall efficiency with a notable X% reduction in task completion time. User adoption saw a commendable X% increase, and the customization contributed to a substantial X% decrease in data errors. The impact on sales was evident, with a noteworthy X% boost in leads and conversions directly attributed to the tailored module. User satisfaction remained high, as reflected in positive feedback and a satisfaction rate of X%. Additionally, the project resulted in tangible cost savings of X% through improved operational efficiency. The system's adaptability was showcased by seamlessly incorporating X number of changes and updates. Collectively, these measurable achievements underscore Protovo's effectiveness in delivering a customized CRM solution that significantly enhances business processes and outcomes.
Anjali Nawal
Review from Google
5.0★
Anjali Nawal's Review Sourced from Google
Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian
Aakanksha Dadhich
Review from Google
5.0★
Aakanksha Dadhich's Review Sourced from Google
Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics.
company is best place who love their work and have passion for their work.
I suggest all freshers to start your career with company you will get lots of learning here.
Reviews verified by DesignRush and sourced from the agency's profile
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CallNova is a premier provider of virtual assistant services, serving diverse industries such as taxi and limo dispatch, medical billing, and call answering services. With a global presence, we are committed to delivering unparalleled support and efficiency across various sectors...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
London Ontario, Canada
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
CallNova Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Our B2G sales team helps you set more meetings and win more deals with state and local government agencies at a fraction of the cost of hiring internally...
Top Services:
Business Consulting
Call Centers
Phone Answering Services
Location
Tempe, Arizona
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
SLED Sales Services
Business Consulting
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...
Top Services:
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
Show more
Location
Plano, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
CoderzHub Services
Mobile App Development
Web Development
eCommerce Development
Software Development
WordPress Website Design
Web Design
UI/UX Design
Customer Support
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
If speaking kindly to plants helps them grow imagine what speaking kindly to humans can do.
At Customer Umbrella, we pride ourselves on delivering professional, secure, and multilingual customer support services to our clients. With round-the-clock availability, 365 days a year, we ensure that our clients receive exceptional assistance at affordable rates...
Top Services:
Call Centers
BPO
HR Outsourcing
Phone Answering Services
Translation Services
Show more
Location
Varna, Bulgaria
Number of Employees
500 - 999
Minimal Budget
$1,000 - $10,000
Customer Umbrella Services
Call Centers
BPO
HR Outsourcing
Phone Answering Services
Translation Services
Transcription Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hire Global Talent Without Borders Legal Risk Or Delays
Smart Outsourcing Solution (SOS) is your partner for compliant offshore hiring. With decades of recruitment experience and strong operations in the Philippines, we deliver remote-ready talent in AI, tech, and customer support. Our EOR solution handles everything from onboarding to payroll, giving you a...
Top Services:
HR Outsourcing
Business Consulting
BPO
Customer Support
Show more
Location
Muntinlupa, Philippines
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Smart Outsourcing Solution Services
HR Outsourcing
Business Consulting
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Locomote
Convertr
The Solicitors Group
Virtual Labs
Nikken International, Inc.
AECO Energy Philippines
CapAll Tax
Fun Kids Guide
Professional Dentistry
Data sourced from the agency's DesignRush profile
Smart Outsourcing Solution Reviews & Testimonials
Michael Konomanyi
Review from Google
5.0★
Michael Konomanyi's Review Sourced from Google
Smart Outsourcing Solution took us from zero to a fully operational, globally capable support team in record time. We have worked with this team for a number of years now and could not be happier with our team members.
They recruited and onboarded top‑tier talent with them available and ready to go as soon as we needed, and also handled all compliance and payroll headaches.
Thanks to SOS’s 24/7 tech‑support desk, our new team now supports Fortune 500 customers across three continents without a hitch; issues are resolved in minutes, not days.
Weekly progress calls keep us fully informed while their proactive approach means we scale smoothly, with no need to set up a local entity.
If you want a turnkey way to build a remote team that can confidently serve the world’s biggest enterprises (complete with rock‑solid tech and SaaS support) I can’t recommend Smart Outsourcing Solution highly enough.
ben howlett
Review from Google
5.0★
ben howlett's Review Sourced from Google
We were overwhelmed by seasonal spikes in customer enquiries, plant care scheduling, and online orders across multiple garden centres. Smart Outsourcing Solution’s Employer of Record (EOR) service helped us quickly hire a remote horticulture support team in the Philippines, handling compliance, payroll, and onboarding end‑to‑end. Result: faster response times, better stock and planting coordination, and the ability to scale our support across Southeast Asia without setting up local entities.
Project Overview
We needed reliable admin and customer support coverage to manage planting schedules, subscription garden kits, and care advice lines during peak growing months. SOS acted as our EOR, standing up a trained offshore workforce that now supports order management, chat support, and seasonal campaigns.
What Do You Like the Most About Working with Smart Outsourcing Solution
They understood seasonal labour swings and let us scale remote teams up or down without HR complexity. Compliance and payroll were fully managed, so we could focus on growing healthy gardens — not navigating labour law.
What Can Smart Outsourcing Solution Improve on Further
A self-serve forecasting tool tied to our sales cycles would help us plan headcount ahead of spring and holiday promotions.
Results & Recommendation
If you run a gardening or horticulture business and need flexible staffing, an Employer of Record (EOR) partner in the Philippines is a cost‑effective, compliant way to support growth, customer care, and seasonal demand across Southeast Asia.
Robert Greene
Review from Google
5.0★
Robert Greene's Review Sourced from Google
Great service! Martin, Phil and the team really delivered for me when I needed help with the project. They found the staff I needed who were highly trained and competent, so it was a seamless process that made everything easier. Highly recommended.
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Capanicus is VoIP Call Center Software development Company, Our Team has 16+ years of exprience in software development, technology, consulting, system integration, cloud computing, mobile app development, and data analytics. Our team make sure sure that your business prospers in digital era by combining the...
Top Services:
AI Development
IoT
Mobile App Development
Software Development
Call Centers
Show more
Location
Mohali, India
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Capanicus Services
AI Development
IoT
Mobile App Development
Software Development
Call Centers
Software Testing
VR/AR
Wearables
DevOps Consulting
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Meetn
Goidd
NewMe
Miitalia
DNM - Health & Fitness
c2perform
Data sourced from the agency's DesignRush profile
Capanicus Reviews & Testimonials
Chand Anwar
Review from Google
5.0★
Chand Anwar's Review Sourced from Google
Working at Capanicus has been a great experience. The team is supportive, projects are challenging yet rewarding, and there’s a strong focus on professional growth. I truly appreciate the collaborative work culture here.
Shivani Pundir
Review from Google
5.0★
Shivani Pundir's Review Sourced from Google
"Great place to work! Supportive team, innovative projects, and endless opportunities to learn and grow. Proud to be part of such an amazing IT company!"🤩
Md Nehal anwar
Review from Google
5.0★
Md Nehal anwar's Review Sourced from Google
My web development internship at Capanicus (Noida) has been a great learning journey. I've worked on real projects using HTML, CSS, JavaScript, and React, while also learning about Git, APIs, and responsive design. The team environment is very encouraging and growth-oriented.
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Skyler is your trusted innovation partner for web and mobile app development, proudly based in India and serving ambitious startups and businesses around the world. Our purpose is evident: to fuel your journey of growth by seamlessly integrating highly skilled staff services...
Top Services:
Web Design
Software Testing
Logo Design
WordPress Website Design
Web Development
Show more
Location
Bengaluru, India
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Skyler Services
Web Design
Software Testing
Logo Design
WordPress Website Design
Web Development
Digital Marketing
eCommerce Development
Software Development
IT Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
A virtual receptionist company is an agency that supplies a remote team of customer service professionals. Although it is an outsourced service, virtual receptionists integrate themselves into an organization, giving customers the impression that they are part of an in-house team. As a result, businesses can provide professional customer support to meet the ever-growing demands of their customer base.
Here are some common client challenges that outsourced receptionist services help overcome:
Limited resources: While businesses can hire talent, the cost of onboarding, training, paying regular employee benefits, facilities and equipment, and software can impact the bottom line. Virtual receptionist agencies are known to be a more cost-effective alternative as businesses merely need to pay for the service.
Seasonal fluctuations: Some industries experience high customer volume during select months, often resulting in a staff shortage to meet the volume. In that regard, a virtual receptionist company can flexibly scale this capacity without incurring high costs.
24/7 assistance: Modern customers expect businesses to be available round-the-clock on every channel and in their preferred language. Virtual receptionist agencies can supplement a business’s team by providing after-hours coverage, multilingual services, and multichannel support.
The global virtual receptionist market is anticipated to reach $25 billion by 2029, with a compound annual growth rate (CAGR) of 6.9% from 2021 to 2029. Due to the presence of major industry players in North America, the region has dominated the global market in providing outsourced receptionist services.
NEXA’s service exemplifies the high-quality results of hiring a virtual receptionist.
A plumbing company reached out to NEXA as it experienced large call volumes with long wait times, translating into many missed calls and rendering the client unable to respond quickly to emergencies. They also sought to assist Spanish-speaking prospects. Having handled a 150 monthly average call volume for other plumbing companies, NEXA assembled a team to provide multilingual support and handle overflows, nights and weekends, and holiday coverage, answering calls within three minutes. Additionally, the agency conducted a series of outbound calls to increase sales, performed triages, and de-escalated emergencies.
As a result, the client identified 50% of calls as high-quality leads, attended 85% of after-hours calls, and increased its conversion rate by 25%. More importantly, its revenue grew by $20,000-$50,000 per sales agent, leading to a five to tenfold revenue increase.
What do virtual receptionist companies do?
Virtual receptionist companies assist with various customer service-related tasks, helping businesses elevate customer experience, brand reputation, and sales. These can range from providing multilingual support to call answering services, chat and email support, and social media community management. In other words, they provide the same services as a physical receptionist, except that they work remotely.
Some of the services virtual receptionist provide include:
Call answering: Handling incoming calls, providing after-hours services, answering basic inquiries, and transferring the caller to the appropriate department when needed
Outbound calls: Calling or messaging customers for follow-ups, confirmations, appointment reminders, and surveys to nurture the business’s relationship with them
Calendar and appointment scheduling: Setting appointments with customers and coordinating the business’s calendar to accommodate the appointment
Respond to general inquiries: Answering inquiries, providing product information, and basic troubleshooting via multiple customer channels, including calls, texts, website chats, social media, and email
Take and relay messages: Forwarding more complicated customer inquiries and concerns to the client’s in-house team for their more detailed attention
Lead qualification: Screening traffic from customer channels to verify if the individual is a potential lead, including filtering channels for possible spam calls and messages
A case study showcasing the impact of outsourced receptionist services includes the collaboration between VoiceNation and Soapy Joe.
Car wash chain Soapy Joe was experiencing an overflow of calls. Unable to handle the workload and answer customer inquiries, it enlisted VoiceNation’s services. Beyond tending to calls and messages, the agency created a customized script for client inquiries, scheduled appointments, forwarded calls, and answered frequently asked questions.
VoiceNation’s efforts improved customer service and elevated customer retention for Soapy Joe. By handling voicemails and return calls, the agency also saved the client valuable hours of menial work.
What is the difference between a virtual assistant and a virtual receptionist company?
The difference between a virtual assistant and a virtual receptionist company lies in the scope of services offered. Namely, virtual assistants provide a broader range of assistance, while virtual receptionists predominantly focus on customer support.
Here are more differences between virtual assistants and virtual receptionist companies:
Aspect
Virtual Assistant Companies
Virtual Receptionist Companies
Responsibilities
Assist businesses with administrative tasks
Primarily focused on call management
Scope of service
Provide basic accounting, marketing, website development and coding, customer service, data entry, and document management
Respond to customer messages, texts, emails, and calls
Address general inquiries and concerns
Schedule appointments
Working hours
Typically work within the business’s regular work hours
Typically provide 24/7 support, with employees working in rotation
Why should I hire an outsourced receptionist service?
You should hire an outsourced receptionist service because it provides round-the-clock multilingual customer service that can be scaled proportionally to your needs, resulting in higher customer satisfaction.
Main benefits in enlisting an outsourced receptionist service include:
Focus on core competencies: Considering the average duration of customer calls is four minutes, handling a high daily call volume can quickly consume a significant portion of your workday. By delegating this work to virtual receptionist agencies, you gain time to focus on more important tasks, like finding business opportunities and fine-tuning your product.
Reduce costs: Virtual receptionists are considered a more cost-efficient option than traditional in-house receptionists, as you only pay for the service, eliminating expenses like office space, equipment, training, and employee benefits.
Provide high-quality customer service: Customer satisfaction hinges on phone interactions — namely, 19% of customers stop doing business with a company due to poor call experience. Virtual receptionists can help in that regard, considering they answer calls within 20 seconds, personalize each conversation, and try to resolve the customer’s concerns within the first contact.
Give a human touch: 43% of customers prefer talking to a person to resolve an issue. While AI and chatbots make the customer experience more efficient, virtual receptionist companies can offer more personalized interactions when needed. They are trained to be empathetic listeners, helping customers feel valued and heard and improving their overall experience.
Increase availability: Many virtual receptionist firms offer around-the-clock assistance, allowing customers to receive care and attention at any time.
Offer multilingual service: With global customers speaking different languages, outsourced receptionist services can give your brand a competitive advantage by supporting customers in their chosen language.
Scale your team: When outsourcing your customer service, you can adapt your team size to fluctuating call volume, ensuring efficient call handling during peak periods without disrupting your core operations.
A notable case study illustrating the benefits of hiring outsourced receptionist services encompasses the partnership between TravelWifi and IdeasUnlimited.
Portable Wi-Fi provider TravelWifi was quickly expanding worldwide. With the launch of their new product line, they sought the help of IdeasUnlimited to ensure reliable customer assistance to the growing base of prospects. In response to the request, IdeasUnlimited provided 24/7 customer support, supplementing TravelWifi’s internal team with tier-one technical support, backend support, order processing, chat and email support, logistics support, and admin support, among other things. The agency quickly adapted its services to meet market feedback and TravelWifi’s developing needs, extending the service to multilingual support in English, Arabic, and French.
Through the partnership with IdeasUnlimited, TravelWifi scaled up its customer support capabilities to meet the demand, with the call volume growing from 100 monthly calls in 2012 to 4,600 in 2019. Due to the excellent customer service, TravelWifi received continuous high praise, allowing the client to grow its global market presence exponentially.
How do I choose the best virtual receptionist company for my business?
You can choose the best virtual receptionist company for your business by following these steps:
Outline your needs: Identify the tasks you want to delegate, the number of receptionists you need, and the languages to which you wish to extend the service. Determine if you need receptionists for year-round coverage or only during peak seasons.
Choose between onshore, nearshore, or offshore: Weigh the pros and cons of the different types of outsourcing and select one that best meets your business objectives.
Set your budget: In addition to the cost of service, consider the price of the technology needed to integrate and monitor your customer service channels.
Research and gather references: Look at directories like DesignRush, listings, marketplaces, and community forums to find potential virtual receptionist companies. Contact business partners and colleagues for agencies that they highly recommend.
Check their scope of service: Read through the agencies’ offerings list and prioritize those that provide the services you need. Check for possible certifications, recognitions, and awards associated with the service.
Review their expertise: Confirm that the agency has experience in your industry, tech stack, and language. Virtual receptionist companies with expertise in your industry can better understand your business and customers, allowing them to provide more effective services.
Do your due diligence: Search for client testimonials, reviews, awards, and case studies to ascertain the agency's credibility.
Look for employee satisfaction: High employee satisfaction indicators can give insight into the service quality and long-term stay of your potential receptionist team.
Create your request for proposal (RFP): Write a brief business background, project scope, and other project details in your proposal. Compare the agency proposals and determine which ones provide the best value for money.
Interview the shortlisted candidates: Schedule an interview with your selected candidates to assess whether they can accommodate your request and scale of service. Choose receptionists that align with your values, culture, and team dynamics.
Evaluate listening and communication skills: Throughout your interactions with the agency, assess its attentiveness, responsiveness, and availability, as these are qualities you want in your virtual receptionist.
Perform a trial service: Some agencies provide a trial period, so you have a more accurate idea of what it will be like working with the company. Based on that, decide whether to extend the contract or move to another service partner.
Need help choosing virtual receptionist companies? Contact us with project details, and we’ll select five agencies that best match your criteria list — free of charge. Visit DesignRush’s Marketplace for more details.
How do I find the best virtual receptionist company on DesignRush that fits my budget?
You can find the best virtual receptionist company on DesignRush that fits your budget by using our filter options. Refine your search according to hourly rates, minimum budgets, agency region, company size, and client type.
Here are five virtual receptionist companies on DesignRush with the most affordable hourly rates:
What are the key success metrics in outsourced receptionist services?
The key success metrics in outsourced receptionist services vary per industry and type of service, with the most common indexes pertaining to:
Quality and quantity of work
Volume by channel: Average amount of texts, messages, calls, and support tickets a business receives
First response time: Amount of time a virtual receptionist takes to answer a support ticket, call, or message
First contact resolution: Number of tickets, calls, or messages that an agent resolves within the first interaction
Average handle time: Average amount of time it takes to handle a call or transaction
Output per hour: Number of tickets, calls, or messages an agent responds to within the hour
Average resolution time: Amount of time an agent takes to solve a support ticket or answer a customer concern
Occupancy: Percentage of time a team spends on actively handling customer calls, messages, and tickets
Agent utilization rate: Percentage of time an agent spends actively handling customer calls, messages, and tickets
Cost per resolution: Divides the total cost of providing customer service over the number of tickets, calls, messages, and texts
Customer satisfaction
Customer satisfaction score: Measures the overall experience that a customer received
Customer effort score: Indicates the effort a customer goes through to resolve their issue or fulfill a request by analyzing repeat calls, handle times, and channel switches
Net Promoter Score: Measures customer loyalty by assessing how likely a customer will recommend the business
Abandon rate: Number of customers hanging up the call while on hold
Churn rate: Percentage of customers leaving your brand
What questions should I ask before hiring a virtual receptionist company?
You should ask the following questions before hiring a virtual receptionist company:
Its Relevant Background
How familiar is your team with my industry? How long have you outsourced in this industry?
Do you have experience in my required service?
Do you provide multilingual customer service? Which languages do you extend the service to?
Its Services and Processes
Do you provide around-the-clock service? If not, what are your regular working hours?
Can you walk me through how your team prioritizes tasks? For instance, how do you select the emails to respond to first out of 50 messages?
How do you handle customers who have difficulty articulating their needs or have a different communication style from yours?
What measures do you take to handle difficult or upset customers? How would you diffuse the situation?
What are your data security and privacy measurements?
What is your contingency plan for internet or power failures?
Concerning Your Project
Who will be my point of contact?
What is my level of involvement in the hiring process?
How do you measure employee productivity, performance, and satisfaction?
What kind of call and messaging analytics do you provide? How can I monitor the results?
How do you handle cases when an employee fails to align with the team dynamic?
What ROI can I expect when hiring your services?
What are the best virtual receptionist companies in the US?
The best virtual receptionist companies in the US are the following:
Proposals