Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.Â
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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Haloocom team specializes in bringing products & services that can save your company tons of money, with Superior & latest features...
Top Services:
- Call Centers
- Location
- Bangalore, India
- Number of Employees
- 100 - 249
Enterprise-Grade Sovereign AI Agents Without Compromise
Power your business with AI designed for control, compliance, and scalability. Deploy on-prem or in your private cloud with full data ownership, governance, and performance that meets enterprise standards...
Top Services:
- Call Centers
- Location
- Bengaluru, India
- Number of Employees
- Under 49
Solutions for Customer Insights, Quality and Knowledge Management
Celtycs was conceived and founded in 2002 to help companies Strategize, Develop and Deploy customer management solutions across their business processes. Celtycs is based in Bangalore, India and has serviced more than 100 global customers that include Fortune 50 companies, top 5 Indian telecom operators...
Top Services:
- Call Centers
- Location
- Bengaluru, India
- Number of Employees
- Under 49
Aastell Telesystems (P) Ltd. was founded by a group of professionals having extensive technical knowledge and managerial expertise in telecom field with a mission to provide a simplified, sustainable business growth for its customer through the development and implementation of innovative telecom solutions...
Top Services:
- Call Centers
- Location
- Bengaluru, India
- Number of Employees
- Under 49
OVS is world's pioneer and leading supplier of VoIP solutions. We are a team of highly skilled professionals providing and implementing solutions in voice, video, data and network infrastructure- a one-stop solution provider for the technology needs of companies...
Top Services:
- Call Centers
- Location
- Ahmedabad, India
- Number of Employees
- Under 49
Shivaasha is a Technology Company providing integrated Solutions & Services in IT & ICT. It is located at Ahmedabad in Gujarat State of India. It is a team of qualified professionals and talented innovators. Shivaasha is backed by experienced entrepreneurs and dynamic managers who have successfully evolved...
Top Services:
- Call Centers
- Location
- Ahmedabad, India
- Number of Employees
- Under 49
Medical Reception Service
Offer your patients a professional & compassionate, live medical receptionist, 24 hours a day, 7 days a week. Discover WellReceived's receptionist service...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Portland, Oregon
- Number of Employees
- 250 - 499
Keep Law Human
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 250 - 499
Easy Solutions, Powerful Contribution
Evolve Technologies is a well established Software & IT Services company dedicated to providing full lifecycle software development services and solutions globally to a wide range of individual and enterprise clients. Engineering Business Success through IT being our mission, we have a 15 year track record in...
Top Services:
- UI/UX Design
- Web Design
- Call Centers
- Web Development
- WordPress Website Design
- Show more
- Location
- Colombo, Sri Lanka
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $1,000 - $10,000
Nearshore technology simplified
At Polytropic, we help you find the best nearshore software development partner in Latin America and kickstart a successful relationship. We have proven experience and a deep understanding of how to select and optimize collaboration in order to deliver software development projects in a nearshore model, from...
Top Services:
- Software Development
- AI Development
- Software Testing
- Big Data Analytics
- Cloud Consulting
- Show more
- Location
- Medellin, Colombia
- Number of Employees
- Under 49
- Average Hourly Rate
- $300/hr
- Minimal Budget
- $10,000 - $25,000
Let's Grow Together
NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...
Top Services:
- BPO
- SEO
- PPC
- Content Marketing
- Email Marketing
- Show more
- Location
- Mississauga, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Outsourcing Solutions Made Easy
Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Market Research
- Show more
- Location
- Cairo, Egypt
- Number of Employees
- 250 - 499
- Minimal Budget
- $1,000 - $10,000
Top Provider of Outsourcing and Customer Support
Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...
Top Services:
- Customer Support
- HR Outsourcing
- BPO
- Call Centers
- Phone Answering Services
- Show more
- Location
- Durres, Albania
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Telephone answering services 24 hours a day
Finchley Court is a trading name of Global Out Sourcing (1990) Limited...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Birmingham, United Kingdom
- Number of Employees
- Under 49
Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...
Top Services:
- Call Centers
- BPO
- Location
- Surry Hills, Australia
- Number of Employees
- 1000 & Up
Working closely with our clients, our operations and our support teams, we consistently deliver top decile performance...
Top Services:
- Call Centers
- Location
- Glasgow, United Kingdom
- Number of Employees
- 1000 & Up
Your Business, Our Solutions, Further Together...
Top Services:
- Call Centers
- BPO
- Location
- Glasgow, United Kingdom
- Number of Employees
- 1000 & Up
Established since 1998 Clearanswer is an expert provider of contact center solutions...
Top Services:
- Call Centers
- Location
- Leeds, United Kingdom
- Number of Employees
- 500 - 999
An FCA authorized Consumer & Commercial Debt Collection Agency and BPO specialist...
Top Services:
- Call Centers
- Location
- Leeds, United Kingdom
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Theres so much more to running a business than doing your own job.
Virtual Head Office is here to support small businesses with a full range of services, from providing you with a business address, answering your telephone, administrative support, bookkeeping and accounting, telemarketing , web design and social media support, we even offer printing and office supplies...
Top Services:
- Call Centers
- Location
- Leeds, United Kingdom
- Number of Employees
- Under 49
Dedicated to provide billing solutions to medical providers.
Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
Top Services:
- Call Centers
- Location
- Tucson, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Your Opinion Matters
Sample Junction was founded in 2015 with an aim to provide authenticated online sample for the development of better products and services. It offers data collection, research design & operations, survey Programming & hosting and data analytics & Insights services...
Top Services:
- Call Centers
- Market Research
- Location
- Delhi, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- Under $1,000
Your Partner in Customer Success Journey!
Cloudpoint Technologies was jointly founded by Himanshu Patil & Vinod Hakhu, industry stalwarts with rich experience of more than 5 decades of setting up and running customer facing business in Pay TV, consumer durables, IÌ€T & ITES, VoIP and retail. They possess deep domain knowledge with proven ability to...
Top Services:
- Call Centers
- Location
- Mumbai, India
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $2/hr
- Minimal Budget
- Under $1,000
Taking care of YOUR business IS our business
We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you...
Top Services:
- Call Centers
- Customer Support
- Business Consulting
- Accounting
- Phone Answering Services
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Want CX that pays dividends? Lets talk.
ContactPoint 360 helps the worlds premium brands transform customer experience...
Top Services:
- Call Centers
- Accounting
- Location
- Texas City, Texas
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
The Better Way to Hire
ROJO Workforce is a premier provider of Business Process Outsourcing (BPO) services. We are a team of passionate and experienced professionals who are committed to providing world-class services to our clients. We offer a wide range of services that includes customer support, healthcare personnel, technical...
Top Services:
- Call Centers
- Location
- New York City, New York
- Number of Employees
- 50 - 99
Law Firm Support Services
Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
Top Services:
- Call Centers
- Accounting
- BPO
- PPC
- Digital Marketing
- Show more
- Location
- Las Vegas, Nevada
- Number of Employees
- Under 49
Providing Data-Driven Insights to Improve Outcomes.
Market Decisions Research is a public policy research and consulting firm. We specialize in technically complex research, advanced survey methods, and pragmatic reporting for government, healthcare, and private entities...
Top Services:
- Call Centers
- Market Research
- Location
- Portland, Maine
- Number of Employees
- Under 49
Creating Connections That Drive Results.
Cove Central is a national provider of hosted and on-premise Unified Communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, Cove Central solutions empower todays mobile and distributed workforces to be connected anywhere and on any device through voice...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Brunswick, Maine
- Number of Employees
- Under 49
XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Unity, Maine
- Number of Employees
- 50 - 99
Grow Your Business With USAnswer's Dedicated Live Answering Service!
USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Portland, Maine
- Number of Employees
- Under 49
Whether you are looking to reduce costs, increase revenue, grow customer loyalty, improve customer service or monitor regulatory compliance, we offer a range of Quality Assurance & Mystery Shopping Solutions and Services...
Top Services:
- Call Centers
- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
Outsource your business processes.
Nordicom serves as your reliable partner, simplifying operations for companies seeking efficiency improvements. By outsourcing tasks like customer service, sales, or back-office duties, you not only reduce costs but also enhance outcomes. With Nordicom, you gain a committed long-term collaborator dedicated to...
- Location
- Örebro, Sweden
- Number of Employees
- Under 49
We Are The Best Call Center Service For Your Business
Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with...
Top Services:
- Call Centers
- IT Services
- BPO
- Phone Answering Services
- Translation Services
- Show more
- Location
- Bangalore, India
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $20/hr
Accelerating Opportunities. Defining Growth.
Startups & SMEs Outsourcing Partner...
Top Services:
- Call Centers
- Customer Support
- Phone Answering Services
- Market Research
- eCommerce Development
- Show more
- Location
- Mandaue City, Philippines
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Portiva: Leading The Way In Medical Excellence
Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- HR Outsourcing
- Show more
- Location
- Trappe, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Sweet IT solutions for a connected world!
Professional and reliable IT services with excellent local support. We offer VOIP business phone systems, Call center phone system, managed IT services, IT support, IT outsourcing, managed Wi-Fi, IT consulting, and more...
Top Services:
- Call Centers
- Phone Answering Services
- HR Outsourcing
- Business Consulting
- Managed Services
- Show more
- Location
- Richmond Hill, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Virtual Business Support Designed for the way you work
There are so many things that a virtual assistant can help you with. How much time do you think you could regain once you begin the journey to delegation? Shorten your To-Do list today to begin focusing on the things that matter to you and letting go of the stress...
Top Services:
- Call Centers
- Market Research
- Location
- Scranton, Pennsylvania
- Number of Employees
- Under 49
Technology Solutions Without the Hassle
1st Bytes goal is to help you focus on your business without getting hung up on daily technology frustrations. Managing diverse and constantly developing technology is not only stressful but may also lead to a confusing IT vision...
Top Services:
- IT Services
- Digital Marketing
- Phone Answering Services
- Call Centers
- Show more
- Location
- Chattanooga, Tennessee
- Number of Employees
- Under 49
Customer First, Quality Call , Deliver Business
Kap Call Center Ltd. is helping the companies to deliver the best customer service by our call centers. Being it's our core competency, we made "Our Quality" like this, it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best of customer service at all...
Top Services:
- Call Centers
- Location
- Bangalore, India
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Wizards Of Outsourcing
We are a sales and services focused 7 yr old BPO/Call center based in India.Increasing your ROIs, hacking your growth, fueling quick expansions. Nothing short of wizardry, now is it?At Gandalf services we get you maximum ROI on your marketing spends by acquiring new customers and/or retaining existing...
Top Services:
- Call Centers
- Location
- Gurgaon, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
Accounting, financial and IT advisors
We are committed to saving you time and money under our outsourcing modality; as well as adapt your business to new technological trends...
Top Services:
- Call Centers
- Accounting
- Business Consulting
- Mobile App Development
- Software Development
- Show more
- Location
- San Jose, Costa Rica
- Number of Employees
- Under 49
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $10,000 - $25,000
Remote Teams For Mid-Market Companies
Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...
Top Services:
- Call Centers
- Customer Support
- Business Consulting
- BPO
- PPC
- Show more
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
Salesupply has always been a pioneer in helping online bands and retailers to expand internationally. With our ecommerce customer service we help over 500 brands and online retailers to compete like a local anywhere on earthOur 900 customer service agents can help your clients in 36 languages spread...
Top Services:
- Call Centers
- Location
- Nijmegen, Netherlands
- Number of Employees
- 500 - 999
Experts Understanding and Managing Your Tranquility
AECSA is one of the best-known and leading financial institutions in Panama, with over 20 years of experience in the business. We specialize in the provision of comprehensive PORTFOLIO RECOVERY services, among others: Immediate financing, International loans and insurances coverage. We are a BPO specialized...
Top Services:
- Call Centers
- Location
- Bogota, Colombia
- Number of Employees
- 1000 & Up
BPM Consulting SAS / Collaborative experiences between you and your clients.
BPM Consulting is a leading Colombian company specialized on the Outsourcing of Contact Center, IT Infrastructure, Payment Gateway and Billing and Electronic Payroll. Our electronic invoicing service provides you with all the necessary tools to comply with the regulations that are set forth by the DIAN...
Top Services:
- Call Centers
- Location
- Bogota, Colombia
- Number of Employees
- 500 - 999
Taking user experience to the next level.
Intelsa, a rapidly expanding call center in the BPO sector, is revolutionizing the industry through innovative services and fostering a high-performance culture, positioning us as a leading contact and user experience center...
Top Services:
- Call Centers
- Location
- MedellÃn, Colombia
- Number of Employees
- 250 - 499
We are your ally for the correct management of your clients.
Teledisca is a service integration company, which focuses on delivering tailored solutions to support your business growth. The agency build and maintain profitable relationships with your customers through the design and management of sales and service channels, with a focus on customer experience...
Top Services:
- Call Centers
- Location
- Bogota, Colombia
- Number of Employees
- Under 49
Your needs, our goals.
Dyalogo have the solution to your business needs. With 18 years of experience in the market, our company has obtained a level of experience in various sectors. With more than 1,000 call center projects installed nationally and internationally, Dyalogo is your partner for all your needs...
Top Services:
- Call Centers
- Location
- Bogota, Colombia
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
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5 Frequently Asked Questions About Call Center Providers
What services do call centers provide?
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:Â
- Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries. Â
- Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.Â
- Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.Â
- Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents. Â
- Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.Â
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.Â
What is the difference between multichannel, omnichannel, and optichannel support?
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Â
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.Â
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.Â
How do these companies use AI?
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:Â
- AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement. Â
- AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.Â
- Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.Â
- Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).Â
- Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.Â
How to decide between outsourcing call centers vs. in-house call centers?
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:Â
| Â | Outsource call centers | In-house call centers |
| Advantages |
|
|
| Disadvantages |
|
|
| Best for |
|
|
When to choose offshore, onshore, or nearshore providers?
Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.Â
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.Â
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.Â
Choose nearshore if you want to balance cost, collaboration, and operational control.Â
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.Â
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â